Click&Collect Duty-Free Paris-CDG
4.3
Location
Click&Collect Duty-Free Paris-CDG

, tremblay en france 93290

Reviews for Click&Collect Duty-Free Paris-CDG

Total: 84 reviews since 06/04/2024

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

4.3

Based on 52 reviews from the last 12 months

  • 57%
  • 14%
  • 14%
  • 6%
  • 8%

icon sparkle Review Summary

The establishment offers a highly efficient service with a convenient website that enhances the shopping experience. Many find the easy ordering and collection process at CDG very beneficial, often praising the helpful and friendly staff. Overall, the experience is smooth, making it a preferred choice while traveling.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Thanks for your feedback!
Helpful?

icon sparkle Review Summary

The establishment offers a highly efficient service with a convenient website that enhances the shopping experience. Many find the easy ordering and collection process at CDG very beneficial, often praising the helpful and friendly staff. Overall, the experience is smooth, making it a preferred choice while traveling.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Thanks for your feedback!
Helpful?
Filters
  • 57%
  • 14%
  • 14%
  • 6%
  • 8%

Request to leave a review
  1. 1 Fill in the form
  2. 2 Verified Reviews will verify the information provided
  3. 3 You will receive a review request by email

Invoice or purchase order *

No files to upload

  • Fernando A.

    Aug 1, 2025

    Verified review
    • Collected and verified by Verified Reviews

    The purchased item was not at the pick and collect as per the email I received. The person responsible for the pick and collect was extremely rude and unwilling to resolve the issue promptly. An argument ensued, which was very unpleasant for me. My purchase only arrived at the pickup minutes before boarding. I don't believe the stress experienced in this situation is worth buying from you.

    Reply from Click&Collect Duty-Free Paris-CDG

    Hello Fernando, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and stress you faced regarding your pick-up. It’s disappointing to hear that our service did not meet your expectations, and we appreciate your feedback, as it helps us improve. We value your patronage and hope to provide a better experience in the future. Best regards, The extime.com Team

  • Edwin B.

    Jul 29, 2025

    Verified review
    • Collected and verified by Verified Reviews

    The goods ordered was not ready at all when I arrived at the shop. I have waited almost 2 hours.

    Reply from Click&Collect Duty-Free Paris-CDG

    Hello, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by your order not being ready upon your arrival and for the long wait time. Your feedback is important, and we’re committed to addressing these concerns to improve our services. We appreciate your understanding and patience during this time. Best regards, Paris Aéroport

  • Thanut M.

    Jul 19, 2025

    Verified review
    • Collected and verified by Verified Reviews

    It is difficult to get to the “click and collect” location when there is a long queue of paying.

    Reply from Click&Collect Duty-Free Paris-CDG

    Dear Customer, Thank you for your feedback, and we’re sincerely sorry for the inconvenience you experienced. We understand that accessing the Click & Collect counter can be difficult when there is a long queue at the checkout. Please note that our Click & Collect service is designed to allow priority access, and our staff is instructed to assist customers with pre-paid orders as quickly as possible. For future visits, feel free to inform a team member that you are here to collect a Click & Collect order — they will guide you to the dedicated counter or help you bypass the line where possible. We appreciate your comments, which help us improve our service, and we hope to welcome you again soon under better conditions. Best regards, The extime.com Team

  • Gilles D.

    Jul 16, 2025

    Verified review
    • Collected and verified by Verified Reviews

    Navigation aisée sur le site, commande et paiement faciles. Retrait rapide et agréable à l’aéroport. Première expérience très satisfaisante.

    Reply from Click&Collect Duty-Free Paris-CDG

    Bonjour Gilles, Merci beaucoup d'avoir pris le temps de partager votre merveilleuse expérience avec nous ! Nous sommes ravis d'apprendre que vous avez trouvé notre site web facile à naviguer et que le processus de commande et de paiement s'est déroulé sans encombre pour vous. Nous sommes heureux de savoir que votre prise en charge à l'aéroport a été rapide et agréable. Votre satisfaction est notre priorité, et vos commentaires nous incitent à continuer à fournir un excellent service. Cordialement, L'équipe extime.com

  • Karimjonov K.

    Jul 13, 2025

    Verified review
    • Collected and verified by Verified Reviews

    The service was on TOP , without exaggerating. I see this very rarely nowadays. Thank you so much and please keep doing it!

    Reply from Click&Collect Duty-Free Paris-CDG

    Hello! Thank you so much for your wonderful feedback. We are thrilled to hear that you experienced top-notch service with us—your appreciation truly motivates our team to continue delivering excellence. We remain committed to providing outstanding experiences for all our customers. Best regards, The extime.com Team

  • Roohi athar M.

    Jun 30, 2025

    Verified review
    • Collected and verified by Verified Reviews

    The staff were very nice and helpful

    Reply from Click&Collect Duty-Free Paris-CDG

    Dear Mr Roohi Athar, Thank you so much for your kind words about our staff. We’re thrilled to hear that you found them helpful and friendly. Your feedback is invaluable to us as we strive to provide the best experience possible. We hope to welcome you back soon! Best regards, The extime.com Team

  • Osvaldo daniel V.

    Jun 16, 2025

    Verified review
    • Collected and verified by Verified Reviews

    Fácil de recorrer.

    Reply from Click&Collect Duty-Free Paris-CDG

    Dear Monsieur Villella! Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our platform easy to navigate. Your feedback is invaluable as we strive to enhance our services. We truly appreciate your support! Best regards, The extime.com Team

  • Loreta A.

    Jun 7, 2025

    Verified review
    • Collected and verified by Verified Reviews

    Easy to use, added to my cart and purchased within minutes.

    Reply from Click&Collect Duty-Free Paris-CDG

    Dear Madam Loreta, Thank you for your fantastic feedback! We're thrilled to hear that you found our website easy to navigate and that your purchasing experience was quick and seamless. Your satisfaction is our priority, and we appreciate your support. Best regards, The extime.com Team

  • N. A.

    Jun 4, 2025

    Verified review
    • Collected and verified by Verified Reviews

    Easy and straight forward

    Reply from Click&Collect Duty-Free Paris-CDG

    Hello! Thank you so much for your kind words! We’re thrilled to hear that you found your experience with us easy and straightforward. Your feedback truly motivates us to keep delivering the best for our customers. We appreciate you taking the time to share your thoughts! Best regards, The extime.com Team

  • M. C.

    Jun 3, 2025

    Verified review
    • Collected and verified by Verified Reviews

    When I went to the module to make the pick-up, the person didn't know what I was talking about and couldn't make the delivery easily. I lost a lot of time for the delivery and I made the pick-up service since I didn't have connection time at París. I think the persona at the stores are not ready for the service.

    Reply from Click&Collect Duty-Free Paris-CDG

    Hello, and thank you for sharing your experience with us. We sincerely apologize for the confusion you encountered during your pick-up, as we understand how valuable your time is, especially during travel. Your feedback is important, and we will use it to improve our staff training, ensuring better service in the future. We appreciate your understanding and patience. Best regards, The Extime Duty Free Paris Team.

  • Mitzy C.

    Jun 3, 2025

    Verified review
    • Collected and verified by Verified Reviews

    When I went to the module to make the pick-up, the person didn't know what I was talking about and couldn't make the delivery easily. I lost a lot of time for the delivery and I made the pick-up service since I didn't have connection time at París. I think the persona at the stores are not ready for the service.

    Reply from Click&Collect Duty-Free Paris-CDG

    Hello, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your pick-up and appreciate your feedback regarding our staff's readiness. Your input is invaluable as we strive to improve our services and ensure smoother experiences for our customers. We hope to better serve you in the future. Best regards, The Extime Duty Free Paris Team.

  • Lourdes M.

    May 21, 2025

    Verified review
    • Collected and verified by Verified Reviews

    It’s very efficient

    Reply from Click&Collect Duty-Free Paris-CDG

    Hello! Thank you so much for your wonderful feedback. We’re thrilled to hear that you find our service efficient! Your satisfaction is our top priority, and knowing we've met your expectations truly brightens our day. If you have any further insights or suggestions, we’re always here to listen. Best regards, The extime.com Team

  • Sudeer sudhakar S.

    May 6, 2025

    Verified review
    • Collected and verified by Verified Reviews

    The bottle cork or cap of double black is not at all good. Almost 1/3 liquor got spilled out, realized when I removed the bag from cabin space. Need to examine the product before gets published in the site. Purchased this item for gift and couldn't gift because of 2/3 liquor left in both bottle. Not sure who will pay for my loss :(

    Reply from Click&Collect Duty-Free Paris-CDG

    Hello, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the bottle’s closure, leading to the unfortunate spillage of your product. Your experience is important to us, and we will use your insights to improve our quality control processes. We appreciate your understanding and hope to provide you with a better experience in the future. Warm regards, The extime.com Team

  • Thecha S.

    Apr 22, 2025

    Verified review
    • Collected and verified by Verified Reviews

    user friendly

    Reply from Click&Collect Duty-Free Paris-CDG

    Hello! Thank you so much for your kind words and positive feedback. We're delighted to hear that you find our platform user-friendly. Your support motivates us to continue enhancing the experience for all our users. We truly appreciate you taking the time to share your thoughts! Best regards, The extime.com Team

  • Sebastien G.

    Apr 13, 2025

    Verified review
    • Collected and verified by Verified Reviews

    Parfait

    Reply from Click&Collect Duty-Free Paris-CDG

    Bonjour Sebastien ! Nous sommes ravis d'apprendre que vous avez trouvé notre service « parfait ». Si vous souhaitez nous faire part de quoi que ce soit, nous sommes toujours à votre écoute. Meilleures salutations, L'équipe Extime Duty Free Paris

  • Armand M.

    Apr 12, 2025

    Verified review
    • Collected and verified by Verified Reviews

    The website could definitely be smoother to handle, too many hang-ups when trying to see an item, putting something in the basket… It always takes several tries. Gross incompetence when picking up the order: the email sathe order is ready but at the store nobody can find it. Yesterday it took 4 people and 20 minutes to egt my package. It made me miss my chance to get on an earlier flight.

    Reply from Click&Collect Duty-Free Paris-CDG

    Dear Mr. Armand, Thank you very much for your feedback. We are truly sorry for the inconvenience you experienced on our website and during the collection of your order. Your comments are valuable and have been shared with the relevant departments. As a token of our appreciation for your loyalty to our brand, we would be delighted to offer you personalized assistance during your next visit. Please feel free to contact us via www.extimedutyfreeparis.com so we can arrange this for you. Thank you for your patience and your trust. We hope to welcome you again very soon in our boutiques. With our warmest regards, The Extime Duty Free Team

  • Sergepacome A.

    Apr 12, 2025

    Verified review
    • Collected and verified by Verified Reviews

    Easy to navigate

    Reply from Click&Collect Duty-Free Paris-CDG

    Hello! Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our site easy to navigate. Your positive feedback is truly appreciated and motivates us to continue providing a user-friendly experience. We look forward to serving you again in the future. Warm regards, The extime.com Team.

  • Tolulope A.

    Mar 1, 2025

    Verified review
    • Collected and verified by Verified Reviews

    Absolutely fantastic. My departure terminal and boarding gate got change at the last minute and still, I had my order ready and waiting for me. Thumbs up!👍🏾

    Reply from Click&Collect Duty-Free Paris-CDG

    Dear customer, Thank you for your fantastic review! We're delighted to hear that we could have your order ready despite the last-minute terminal change. We look forward to serving you again soon. Best regards, The Extime Duty Free Paris team

  • Chloe B.

    Feb 19, 2025

    Verified review
    • Collected and verified by Verified Reviews

    Website was ok , but information of the location of the lounge was not clear

    Reply from Click&Collect Duty-Free Paris-CDG

    Hello, Thank you for your feedback! We are sorry to hear that the lounge location information was not clear. We appreciate your comment and will escalate this information. If you need any assistance in the future, please don’t hesitate to reach out. We hope to welcome you again soon! The Extime Duty Free Paris Team

  • Sergepacome A.

    Feb 5, 2025

    Verified review
    • Collected and verified by Verified Reviews

    Love it

    Reply from Click&Collect Duty-Free Paris-CDG

    Hello, Thank you for your kind words! We're delighted you like it. We hope to see you soon! The Extime Duty Free Paris team

Reviews displayed in chronological order

About Click&Collect Duty-Free Paris-CDG

Paris Aéroport Groupe ADP

Extime.com is the official online store of the Groupe ADP. Use Click&Collect to order a wide range of products (fashion, beauty, food, beverage, travel essentials) and book services (parking, lounge) available at Paris-CDG and Paris-Orly airports. All while enjoying duty-free rates, exclusive promotions and earning Extime Rewards loyalty points.

icon shop Places

6 available places

Our commitments

Since its creation, Avis Vérifiés has been committed to strengthening trust between brands and consumers. Having participated in the development of the world's first standard aimed at guaranteeing the authenticity of online reviews (which became NF ISO 20488), we defend total transparency and compliance with ethical practices in the collection, moderation and publication of customer reviews.

Certification
Review administration system compliant with the ISO 20488 standard.
Reviews subject to control.
  • For more information on reviews features, the possibility to contact the reviewer, and the reasons for refusal, please consult our transparency charter
  • No consideration was given for reviews
  • Reviews are published and kept for a period of five years
  • Reviews are not editable: if a customer wishes to change their review, they must contact Verified Reviews to delete the existing review and post a new one.
  • Replies to reviews may have been assisted or generated by tools using artificial intelligence. However, human validation is required before publication.
See our transparency charter