The establishment at CDG offers a user-friendly website for bookings and efficient service, enhancing the travel experience significantly. Many customers appreciate the convenience of pre-ordering items before flights and the overall smoothness of the collection process, with staff often described as friendly and helpful.
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Sudeer sudhakar S.
May 6, 2025
Verified reviewThe bottle cork or cap of double black is not at all good. Almost 1/3 liquor got spilled out, realized when I removed the bag from cabin space. Need to examine the product before gets published in the site. Purchased this item for gift and couldn't gift because of 2/3 liquor left in both bottle. Not sure who will pay for my loss :(
Reply from extime.com
Hello, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the bottle’s closure, leading to the unfortunate spillage of your product. Your experience is important to us, and we will use your insights to improve our quality control processes. We appreciate your understanding and hope to provide you with a better experience in the future. Warm regards, The extime.com Team
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Thecha S.
Apr 22, 2025
Verified reviewuser friendly
Reply from extime.com
Hello! Thank you so much for your kind words and positive feedback. We're delighted to hear that you find our platform user-friendly. Your support motivates us to continue enhancing the experience for all our users. We truly appreciate you taking the time to share your thoughts! Best regards, The extime.com Team
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Sebastien G.
Apr 13, 2025
Verified reviewParfait
Reply from extime.com
Bonjour Sebastien ! Nous sommes ravis d'apprendre que vous avez trouvé notre service « parfait ». Si vous souhaitez nous faire part de quoi que ce soit, nous sommes toujours à votre écoute. Meilleures salutations, L'équipe Extime Duty Free Paris
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Armand M.
Apr 12, 2025
Verified reviewThe website could definitely be smoother to handle, too many hang-ups when trying to see an item, putting something in the basket… It always takes several tries. Gross incompetence when picking up the order: the email sathe order is ready but at the store nobody can find it. Yesterday it took 4 people and 20 minutes to egt my package. It made me miss my chance to get on an earlier flight.
Reply from extime.com
Dear Mr. Armand, Thank you very much for your feedback. We are truly sorry for the inconvenience you experienced on our website and during the collection of your order. Your comments are valuable and have been shared with the relevant departments. As a token of our appreciation for your loyalty to our brand, we would be delighted to offer you personalized assistance during your next visit. Please feel free to contact us via www.extimedutyfreeparis.com so we can arrange this for you. Thank you for your patience and your trust. We hope to welcome you again very soon in our boutiques. With our warmest regards, The Extime Duty Free Team
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Sergepacome A.
Apr 12, 2025
Verified reviewEasy to navigate
Reply from extime.com
Hello! Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our site easy to navigate. Your positive feedback is truly appreciated and motivates us to continue providing a user-friendly experience. We look forward to serving you again in the future. Warm regards, The extime.com Team.
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Tolulope A.
Mar 1, 2025
Verified reviewAbsolutely fantastic. My departure terminal and boarding gate got change at the last minute and still, I had my order ready and waiting for me. Thumbs up!👍🏾
Reply from extime.com
Dear customer, Thank you for your fantastic review! We're delighted to hear that we could have your order ready despite the last-minute terminal change. We look forward to serving you again soon. Best regards, The Extime Duty Free Paris team
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Chloe B.
Feb 19, 2025
Verified reviewWebsite was ok , but information of the location of the lounge was not clear
Reply from extime.com
Hello, Thank you for your feedback! We are sorry to hear that the lounge location information was not clear. We appreciate your comment and will escalate this information. If you need any assistance in the future, please don’t hesitate to reach out. We hope to welcome you again soon! The Extime Duty Free Paris Team
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Sergepacome A.
Feb 5, 2025
Verified reviewLove it
Reply from extime.com
Hello, Thank you for your kind words! We're delighted you like it. We hope to see you soon! The Extime Duty Free Paris team
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Quist B.
Jan 28, 2025
Verified reviewThe food items are a rip off. Not the items are small but very expensive compared to the ones in the shops. I will buy these AGAIN!@
Reply from extime.com
Dear Customer, Thank you for your feedback. We’re sorry to hear that you were disappointed with the food items and felt they were not worth the price. We constantly strive to offer a wide selection at competitive prices, and your comments are important to us. We’ll take this into consideration to improve our offerings. The Extime duty free team
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Phoomphat K.
Jan 11, 2025
Verified reviewLess product Longer time for pick-up
Reply from extime.com
Dear customer, Thank you for taking the time to share your experience with us. We're sorry to hear that you've experienced inconveniences related to product availability and waiting time for pickup. We are actively working to optimize our stock management and reduce pick-up times to better meet your expectations. We look forward to providing you with a better experience on your next visit. If you have any additional suggestions or would like to share more details, please do not hesitate to contact us. Best regards, The Extime Duty Free Paris team
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Namanh D.
Dec 31, 2024
Verified reviewI expected that since I have ordered online, ahead of time, the process at the airport would be quick and convenient. But no, I waited in Click and Collect line for 20 minutes just to be informed to go to the counter without the Click and Collect sign. Then proceeded to wait another 6-8 minutes for the cashier to input information and get my order. I could have shopped offline it would be much quicker and more convenient. You need to work on your Click and Collect operations offline. Just build a locker or something.
Reply from extime.com
Dear NamAnh DINHLE, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered with our Click and Collect service. We understand how frustrating it must have been to wait longer than expected, especially when you planned ahead for a quick and convenient process. Your feedback is very valuable to us, and we take it seriously. We are actively working on improving our Click and Collect operations to make them smoother and more efficient for our customers. We appreciate your patience and understanding, and we hope to provide you with a much better experience in the future. Best regards,, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered with our Click and Collect service. We understand how frustrating it must have been to wait longer than expected, especially when you planned ahead for a quick and convenient process. Your feedback is very valuable to us, and we take it seriously. We are actively working on improving our Click and Collect operations to make them smoother and more efficient for our customers. We appreciate your patience and understanding, and we hope to provide you with a much better experience in the future. Best regards,
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Julie T.
Dec 22, 2024
Verified reviewit was fine
Reply from extime.com
Dear Julie, We are glad that it suited you. Feel free to share what could have made your experience even more enjoyable. The Extime Duty Free Team.
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Yuyuan C.
Dec 12, 2024
Verified reviewOk.
Reply from extime.com
Bonjour Yuyuan, Merci pour votre retour. Nous restons à votre disposition pour toute autre demande. L'équipe Extime Duty Free Paris.
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Irene P.
Dec 10, 2024
Verified reviewEasy to use. I got a confirmation my order was ready after 10 min. I preordered as in the past I couldn’t find what I needed they were out of stock. On arrival the lady was courteous was expecting my friend and I!
Reply from extime.com
Dear Irene, Thank you so much for your positive feedback! We're thrilled to hear that you found our service easy to use and that the quick confirmation of your order met your expectations. We understand how important it is to ensure the items you need are available, and we're glad the preorder option worked well for you. We'll be sure to share your kind words with our team, especially with the colleague who courteously welcomed you and your friend. We look forward to seeing you again soon for another great experience! Best regards, The Extime Duty Free Paris.
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Sasa P.
Dec 2, 2024
Verified reviewDelivery prompt & punctual.
Reply from extime.com
Dear customer, Thank you for your feedback! We are glad to hear that the delivery was prompt and punctual. Providing timely service is one of our top priorities, and we appreciate you taking the time to acknowledge it. If there's anything else we can assist you with, please let us know! The Extime Duty Free Paris team.
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Marco M.
Nov 15, 2024
Verified reviewIt was a great experience to buy for the second time some items in website extime, which are not normally available in the shops. It was very easy and secure to conclude the operation in the website and the prices were very convenient.The products were available at the agreed time and place. The employees were very kind. I strongly recommend the website extime.
Reply from extime.com
Dear Marco, Thank you for sharing your positive experience! It's great to hear that shopping on the Extime website was convenient and secure for you. It's always a bonus when products are not only available as promised but also offered at competitive prices. The kind and helpful staff definitely make the experience even better. Recommendations like yours help others shop with confidence! The Extime Duty Free Team.
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V. L.
Oct 26, 2024
Verified reviewGreat way to make sure you get a good deal.
Reply from extime.com
Dear customer, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and felt you got a great deal. Ensuring customer satisfaction is our top priority, and we’re glad we could meet your expectations. Best regards, The Extime Duty Free Paris team.
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Cynthia W.
Oct 16, 2024
Verified reviewI wish I had known about this option with my last trip to Paris. The prices are cheaper here than if you purchased the items elsewhere in the city. I will use this every time that I visit by seeing if the items that I want are available through Extime click and collect before buying them elsewhere. The service upon pickup was amazing as well.
Reply from extime.com
Dear Cynthia, Thank you for sharing your experience! We’re glad to hear you found our service helpful and cost-effective. It’s great to know you’ll be using Extime Click and Collect for your future visits to Paris. We strive to make every aspect of your experience enjoyable, and we look forward to serving you again soon! The Extime Duty Free team.
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A. A.
Sep 20, 2024
Verified reviewRates for fragrances were very good!
Reply from extime.com
Dear customer, Thank you for your wonderful feedback! We are delighted to hear that you found our fragrance prices appealing. Providing great value to our customers is a top priority for us. If you have any other questions or need assistance with your next purchase, feel free to reach out. We look forward to serving you again! The Extime Duty Free team.
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A. A.
Sep 10, 2024
Verified reviewvery nice experience was met with this website
Reply from extime.com
Dear customer, Thank you for your kind words! We're thrilled to hear that you had a great experience with our website. Your feedback means a lot to us, and we’re always here to make sure your future visits are just as enjoyable. If you ever have any suggestions or need assistance, feel free to reach out. We're always happy to help! Warm regards, The Extime Duty Free team.
Reviews displayed in chronological order