The establishment offers a highly efficient service with a convenient website that enhances the shopping experience. Many find the easy ordering and collection process at CDG very beneficial, often praising the helpful and friendly staff. Overall, the experience is smooth, making it a preferred choice while traveling.
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Fernando A.
Aug 1, 2025
Verified reviewThe purchased item was not at the pick and collect as per the email I received. The person responsible for the pick and collect was extremely rude and unwilling to resolve the issue promptly. An argument ensued, which was very unpleasant for me. My purchase only arrived at the pickup minutes before boarding. I don't believe the stress experienced in this situation is worth buying from you.
Reply from Click&Collect Duty-Free Paris-CDG
Hello Fernando, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and stress you faced regarding your pick-up. It’s disappointing to hear that our service did not meet your expectations, and we appreciate your feedback, as it helps us improve. We value your patronage and hope to provide a better experience in the future. Best regards, The extime.com Team
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Edwin B.
Jul 29, 2025
Verified reviewThe goods ordered was not ready at all when I arrived at the shop. I have waited almost 2 hours.
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by your order not being ready upon your arrival and for the long wait time. Your feedback is important, and we’re committed to addressing these concerns to improve our services. We appreciate your understanding and patience during this time. Best regards, Paris Aéroport
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Thanut M.
Jul 19, 2025
Verified reviewIt is difficult to get to the “click and collect” location when there is a long queue of paying.
Reply from Click&Collect Duty-Free Paris-CDG
Dear Customer, Thank you for your feedback, and we’re sincerely sorry for the inconvenience you experienced. We understand that accessing the Click & Collect counter can be difficult when there is a long queue at the checkout. Please note that our Click & Collect service is designed to allow priority access, and our staff is instructed to assist customers with pre-paid orders as quickly as possible. For future visits, feel free to inform a team member that you are here to collect a Click & Collect order — they will guide you to the dedicated counter or help you bypass the line where possible. We appreciate your comments, which help us improve our service, and we hope to welcome you again soon under better conditions. Best regards, The extime.com Team
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Gilles D.
Jul 16, 2025
Verified reviewNavigation aisée sur le site, commande et paiement faciles. Retrait rapide et agréable à l’aéroport. Première expérience très satisfaisante.
Reply from Click&Collect Duty-Free Paris-CDG
Bonjour Gilles, Merci beaucoup d'avoir pris le temps de partager votre merveilleuse expérience avec nous ! Nous sommes ravis d'apprendre que vous avez trouvé notre site web facile à naviguer et que le processus de commande et de paiement s'est déroulé sans encombre pour vous. Nous sommes heureux de savoir que votre prise en charge à l'aéroport a été rapide et agréable. Votre satisfaction est notre priorité, et vos commentaires nous incitent à continuer à fournir un excellent service. Cordialement, L'équipe extime.com
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Karimjonov K.
Jul 13, 2025
Verified reviewThe service was on TOP , without exaggerating. I see this very rarely nowadays. Thank you so much and please keep doing it!
Reply from Click&Collect Duty-Free Paris-CDG
Hello! Thank you so much for your wonderful feedback. We are thrilled to hear that you experienced top-notch service with us—your appreciation truly motivates our team to continue delivering excellence. We remain committed to providing outstanding experiences for all our customers. Best regards, The extime.com Team
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Roohi athar M.
Jun 30, 2025
Verified reviewThe staff were very nice and helpful
Reply from Click&Collect Duty-Free Paris-CDG
Dear Mr Roohi Athar, Thank you so much for your kind words about our staff. We’re thrilled to hear that you found them helpful and friendly. Your feedback is invaluable to us as we strive to provide the best experience possible. We hope to welcome you back soon! Best regards, The extime.com Team
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Osvaldo daniel V.
Jun 16, 2025
Verified reviewFácil de recorrer.
Reply from Click&Collect Duty-Free Paris-CDG
Dear Monsieur Villella! Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our platform easy to navigate. Your feedback is invaluable as we strive to enhance our services. We truly appreciate your support! Best regards, The extime.com Team
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Loreta A.
Jun 7, 2025
Verified reviewEasy to use, added to my cart and purchased within minutes.
Reply from Click&Collect Duty-Free Paris-CDG
Dear Madam Loreta, Thank you for your fantastic feedback! We're thrilled to hear that you found our website easy to navigate and that your purchasing experience was quick and seamless. Your satisfaction is our priority, and we appreciate your support. Best regards, The extime.com Team
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N. A.
Jun 4, 2025
Verified reviewEasy and straight forward
Reply from Click&Collect Duty-Free Paris-CDG
Hello! Thank you so much for your kind words! We’re thrilled to hear that you found your experience with us easy and straightforward. Your feedback truly motivates us to keep delivering the best for our customers. We appreciate you taking the time to share your thoughts! Best regards, The extime.com Team
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M. C.
Jun 3, 2025
Verified reviewWhen I went to the module to make the pick-up, the person didn't know what I was talking about and couldn't make the delivery easily. I lost a lot of time for the delivery and I made the pick-up service since I didn't have connection time at París. I think the persona at the stores are not ready for the service.
Reply from Click&Collect Duty-Free Paris-CDG
Hello, and thank you for sharing your experience with us. We sincerely apologize for the confusion you encountered during your pick-up, as we understand how valuable your time is, especially during travel. Your feedback is important, and we will use it to improve our staff training, ensuring better service in the future. We appreciate your understanding and patience. Best regards, The Extime Duty Free Paris Team.
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Mitzy C.
Jun 3, 2025
Verified reviewWhen I went to the module to make the pick-up, the person didn't know what I was talking about and couldn't make the delivery easily. I lost a lot of time for the delivery and I made the pick-up service since I didn't have connection time at París. I think the persona at the stores are not ready for the service.
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your pick-up and appreciate your feedback regarding our staff's readiness. Your input is invaluable as we strive to improve our services and ensure smoother experiences for our customers. We hope to better serve you in the future. Best regards, The Extime Duty Free Paris Team.
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Lourdes M.
May 21, 2025
Verified reviewIt’s very efficient
Reply from Click&Collect Duty-Free Paris-CDG
Hello! Thank you so much for your wonderful feedback. We’re thrilled to hear that you find our service efficient! Your satisfaction is our top priority, and knowing we've met your expectations truly brightens our day. If you have any further insights or suggestions, we’re always here to listen. Best regards, The extime.com Team
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Sudeer sudhakar S.
May 6, 2025
Verified reviewThe bottle cork or cap of double black is not at all good. Almost 1/3 liquor got spilled out, realized when I removed the bag from cabin space. Need to examine the product before gets published in the site. Purchased this item for gift and couldn't gift because of 2/3 liquor left in both bottle. Not sure who will pay for my loss :(
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the bottle’s closure, leading to the unfortunate spillage of your product. Your experience is important to us, and we will use your insights to improve our quality control processes. We appreciate your understanding and hope to provide you with a better experience in the future. Warm regards, The extime.com Team
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Thecha S.
Apr 22, 2025
Verified reviewuser friendly
Reply from Click&Collect Duty-Free Paris-CDG
Hello! Thank you so much for your kind words and positive feedback. We're delighted to hear that you find our platform user-friendly. Your support motivates us to continue enhancing the experience for all our users. We truly appreciate you taking the time to share your thoughts! Best regards, The extime.com Team
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Sebastien G.
Apr 13, 2025
Verified reviewParfait
Reply from Click&Collect Duty-Free Paris-CDG
Bonjour Sebastien ! Nous sommes ravis d'apprendre que vous avez trouvé notre service « parfait ». Si vous souhaitez nous faire part de quoi que ce soit, nous sommes toujours à votre écoute. Meilleures salutations, L'équipe Extime Duty Free Paris
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Armand M.
Apr 12, 2025
Verified reviewThe website could definitely be smoother to handle, too many hang-ups when trying to see an item, putting something in the basket… It always takes several tries. Gross incompetence when picking up the order: the email sathe order is ready but at the store nobody can find it. Yesterday it took 4 people and 20 minutes to egt my package. It made me miss my chance to get on an earlier flight.
Reply from Click&Collect Duty-Free Paris-CDG
Dear Mr. Armand, Thank you very much for your feedback. We are truly sorry for the inconvenience you experienced on our website and during the collection of your order. Your comments are valuable and have been shared with the relevant departments. As a token of our appreciation for your loyalty to our brand, we would be delighted to offer you personalized assistance during your next visit. Please feel free to contact us via www.extimedutyfreeparis.com so we can arrange this for you. Thank you for your patience and your trust. We hope to welcome you again very soon in our boutiques. With our warmest regards, The Extime Duty Free Team
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Sergepacome A.
Apr 12, 2025
Verified reviewEasy to navigate
Reply from Click&Collect Duty-Free Paris-CDG
Hello! Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our site easy to navigate. Your positive feedback is truly appreciated and motivates us to continue providing a user-friendly experience. We look forward to serving you again in the future. Warm regards, The extime.com Team.
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Tolulope A.
Mar 1, 2025
Verified reviewAbsolutely fantastic. My departure terminal and boarding gate got change at the last minute and still, I had my order ready and waiting for me. Thumbs up!👍🏾
Reply from Click&Collect Duty-Free Paris-CDG
Dear customer, Thank you for your fantastic review! We're delighted to hear that we could have your order ready despite the last-minute terminal change. We look forward to serving you again soon. Best regards, The Extime Duty Free Paris team
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Chloe B.
Feb 19, 2025
Verified reviewWebsite was ok , but information of the location of the lounge was not clear
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you for your feedback! We are sorry to hear that the lounge location information was not clear. We appreciate your comment and will escalate this information. If you need any assistance in the future, please don’t hesitate to reach out. We hope to welcome you again soon! The Extime Duty Free Paris Team
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Sergepacome A.
Feb 5, 2025
Verified reviewLove it
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you for your kind words! We're delighted you like it. We hope to see you soon! The Extime Duty Free Paris team
Reviews displayed in chronological order