Customer reviews for Click&Collect Duty-Free Paris-Orly

Customer reviews Click&Collect Duty-Free Paris-Orly

• 1 / 5

  

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  Ordered my duty free as often limited supply in the store in the terminals I use with Vueling . This occasion Orly 1. order was not ready when I arrived . After much communication , proof of purchase via bank account along with all receipts from website stating it was being processed and checked correct flight and date were indicated it took 1 hour 20 mins before I finally received my order . That was thanks to one lady on the store who had to go to another terminal to get the products . I finally received an e mail 10 days later stating my goods were ready and then another e mail thanking me for picking up my purchase .. No explanation as to what went wrong or if this is likely to happen again . If you intend to have an easier time in the airport ensure you have plenty of time , which obviously defeats the concept of click and collect !

  Review of 5/30/25, following an experience of 5/6/25 by MARIA C.

  Answer by extime.com

  

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  Dear customer, Thank you for taking the time to share your experience. We are truly sorry to hear that your Click & Collect order at Orly was not ready upon your arrival and that you had to wait so long despite prior verifications. This kind of situation does not reflect the quality of service we strive to offer our customers. We completely understand your frustration, especially since this service is designed to save you time. Your feedback has been forwarded to our logistics team to investigate exactly what happened and ensure it does not happen again. We are also working on improving communication between our terminals and our store teams to ensure smoother coordination. Please accept our sincere apologies for this inconvenience. Should you wish to provide further details, our customer service remains at your disposal. Extime Duty Free Paris Kind regards, The Extime Duty Free Paris team.

• 5 / 5

  

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  J'ai adoré pourvoir tout commandé à l'avance pour pouvoir être plus sereine ya moment de mon départ. J'ai pu rester un peu plus longtemps avec ma famille qui m'accompagnait plutôt que dans les files d'attente et les rayons du duty free. Le fait de tout récupérer en salle d'embarquement est un vrai plus car on n'a plus a se poser la question des liquides en bagage à main, ni du poids et à ce moment il ne nous reste plus qu'un bagage à main et non plus toutes nos valises dont on s'est delesté juste avant. Super concept !

  Review of 1/5/25, following an experience of 12/25/24 by GRIFFIN P. *

  *Pseudonymized data at the request of the author

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