Customer reviews for us.frenchbee.com

Customer reviews

• 4 / 5

  

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  For my sun who will travel alone(he will come back alone) there are only one option with 2 bagage 23 kg. It's not normal and price was so expensive

  Review of 5/9/25, following an experience of 4/27/25 by EMILY G.

• 5 / 5

  

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  Simple, straight forward no hassle from the start to the finish 👌

  Review of 5/9/25, following an experience of 4/29/25 by IRENE MARIAN M.

• 5 / 5

  

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  Very good, great service

  Review of 5/9/25, following an experience of 4/30/25 by ALFRED P.

• 3 / 5

  

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  Having to reselect the travel dates every time is a pain

  Review of 5/9/25, following an experience of 4/27/25 by VICTOR PHILIPPE ALEXANDRE L.

• 5 / 5

  

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  Excellent service… staff made it easy and stress free especially travelling with a toddler. I have already recommended several friends and family to French bee, also even booked my next flight while in flight.

  Review of 5/9/25, following an experience of 4/25/25 by KEILA ROSE M.

• 5 / 5

  

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  Very good

  Review of 5/9/25, following an experience of 4/20/25 by SUSAN B.

• 4 / 5

  

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  Not very clear that you have to pay for lounge access. Especially since your competitor give you free access. It should be made clear what are the limitations of your on board wifi are.

  Review of 5/9/25, following an experience of 4/23/25 by VINCENT H.

• 5 / 5

  

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  Easy

  Review of 5/9/25, following an experience of 4/23/25 by NUNE B.

• 5 / 5

  

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  very good

  Review of 5/9/25, following an experience of 4/22/25 by CHRISTIAN W.

• 4 / 5

  

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  my master card (Capital one) was not accepted, really strange. Also, the price kept going up, which is frustrating. Also, my flight has a layover which I only learned later.

  Review of 5/9/25, following an experience of 4/17/25 by YEVGENIYA B.

• 1 / 5

  

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  Worst flight and so uncomfortable and rude staff Never again will I fly in this airline and it was a very long flight to sit uncomfortably and experience the bad airline Worst flight worst flight ever and worst airline

  Review of 5/9/25, following an experience of 4/19/25 by ALICIA B.

• 3 / 5

  

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  I just didn’t like the fact that if you book for more than 2 people you find out at the end that the other person traveling with you won’t be sitting next to you unless you pay an extra $70 each .

  Review of 5/9/25, following an experience of 4/22/25 by JEAN DUNN P.

• 5 / 5

  

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  It would help to be able to save a route, class & options and then more easily explore pricing over different outbound and inbound dates

  Review of 5/9/25, following an experience of 4/22/25 by GARDNER F. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It was easy enough, although I would like to have an app.

  Review of 5/9/25, following an experience of 4/23/25 by MYROSLAVA F.

• 5 / 5

  

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  Easy and smart

  Review of 4/30/25, following an experience of 4/11/25 by NUNZIA S.

• 5 / 5

  

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  Excellent price and fond of the Lounge in Orly A shame you do not have one in Miami though

  Review of 4/30/25, following an experience of 4/14/25 by ATAMBA SYLVIA GAELLE D.

• 5 / 5

  

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  Very reasonable rates and easy booking process

  Review of 4/30/25, following an experience of 4/18/25 by CHRISTINE N.

• 4 / 5

  

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  Navigation was easy and understandable.

  Review of 4/30/25, following an experience of 4/14/25 by PIERRE C.

• 5 / 5

  

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  Site is a bit hard to navigate. Updating flights is unintuitive and pricing options not clear.

  Review of 4/30/25, following an experience of 4/16/25 by THOMAS P.

• 5 / 5

  

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  Happy with how easy it was to navigate the website and add extra item.

  Review of 4/30/25, following an experience of 4/16/25 by WILLIAM L.

• 3 / 5

  

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  Not satisfied . Unable to book 2 passengers together , one round trip, One one way !!! Dual citizens unable to proper fill in questionaire! We re in 2025!!!!

  Review of 4/30/25, following an experience of 4/10/25 by SIMONE M.

• 3 / 5

  

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  Had a payment failure with my credit card and had to use a secondary. Do you have alerts for % of credit card failure? 2/ Can't book a seat for a kid below 2 years old. Very tedious process 3/ It's not clear on the booking page which flights are direct vs not.

  Review of 4/30/25, following an experience of 4/10/25 by NINA D.

• 2 / 5

  

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  The website apparently has some technical errors with seat selection updates. I was charged for a seat selection twice.

  Review of 4/30/25, following an experience of 4/10/25 by JEFFREY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  straightforward.

  Review of 4/30/25, following an experience of 4/10/25 by RODOLPHE O.

• 5 / 5

  

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  Very friendly user web, everything is clear and dont need a lot of steps for reservation

  Review of 4/29/25, following an experience of 4/9/25 by OMAR G.

• 2 / 5

  

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  The website is cumbersome and difficult to use. Frequently I would have to start over completely in due to not being able to go back and change something when I went to the next page. Also, the lack of an App is ridiculous in 2025. The emails make it nearly impossible to see what services I have added and with no app, there is nowhere to check. Will not book with french bee again. Also, after paying for seats, I decided to upgrade to better seats and it charged me full price for them instead of crediting for the seats I had already paid for.

  Review of 4/29/25, following an experience of 4/1/25 by JENNIFER MARGARET T.

• 4 / 5

  

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  Easy!

  Review of 4/29/25, following an experience of 4/3/25 by DENIS G.

• 5 / 5

  

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  I'm telling everyone about the great value of flying with French Bee to Paris! Easy to book your ticket and pay only for what you need. Website is easy to navigate

  Review of 4/27/25, following an experience of 4/6/25 by BEVERLY N.

• 1 / 5

  

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  We accidentally booked two separate tickets and customer service couldn't help us, so now we must fly separately.

  Review of 4/27/25, following an experience of 4/6/25 by RYDER S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I did make a reservation on French Bee but made an honest mistake - I contacted your customer service rep 9 minutes after ticket was issued. I spent 45 minutes on the phone with your customer service Rep and nothing was resolved (it was between 10 and 11 AM). I only got a call at 5 PM that day giving me the extra fee to correct the date of departure.

  Review of 4/25/25, following an experience of 4/4/25 by LAURENT JEAN PIERRE MARIE D.

• 4 / 5

  

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  Having an 8.5 Flight and selling a ticket that does not include food is really strange to me. I can understand low fare flights but for domestic and short flights its ok not offer meals or offer them with extra charge, but an international flight that is that long should not even consider a ticket with no meal option. I think in some countries that is illegal. I found that strange.

  Review of 4/25/25, following an experience of 4/6/25 by MARJORIE E.

• 3 / 5

  

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  The site doesn’t allow login which would help keep track of reservations. The ability to select seats in different tiers under one reservation would be a nice upgrade.

  Review of 4/25/25, following an experience of 4/5/25 by XAVIER I.

• 4 / 5

  

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  Hi! I feel like the UI could be more intuitive and allow you to create an account to see your username and past/current reservations. Besides that I think it's a well build website. In addition, sometimes it's not clear what type of extra services you can purchase if you don't dive deeper into the website. Thank you!

  Review of 4/25/25, following an experience of 4/3/25 by ZYANYA IZCALTIK V.

• 5 / 5

  

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  Seat selection is simple and explanatory

  Review of 4/22/25, following an experience of 4/2/25 by COLLINS A.

• 1 / 5

  

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  Was charged 160 usd to check in bag at airport. I travel as professional athlete and always bring my bag under checked bags. Bag is oversize but not overweight. Attending was checking it in no issue as i always have done and i bring it to oversize. Supervisor shows up says i need to pay 160 since it is not either skiing, or scuba gear !!! And it is considered a second bag on my ticket even though it was my only bag. I payed as i know i get everything reimbursed. I have been traveling for years around the world as an athlete and this is the first time this has happened to me. I will never recommend this airline to any of my teammates and friends on the circuit or any of the students thag i coach. Overall very disappointed. Luckily i booked ba and aa for my return.

  Review of 4/22/25, following an experience of 4/2/25 by SIMON L.

• 3 / 5

  

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  I am used to other website from different airlines. It takes a little bet to get used to it

  Review of 4/22/25, following an experience of 4/4/25 by CHRISTIAN G.

• 5 / 5

  

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  Not always easy to navigate thru your web site.

  Review of 4/20/25, following an experience of 4/1/25 by PATRICK E.

• 1 / 5

  

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  I cancelled a flight and was told I had a cancellation confirmation, but no refund has come through. I have tried reaching out to the team but no one has responded to me.

  Review of 4/20/25, following an experience of 3/31/25 by CLAYTON S.

• 5 / 5

  

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  Website was attractive and easy to use.

  Review of 4/7/25, following an experience of 3/30/25 by BARRY M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I'd like to be able to save my account so I can quickly book next time. Also I'd like to see the seat map before I enter all passager's info to be able to change flight in case the seats I want are not available

  Review of 4/7/25, following an experience of 3/30/25 by LOIC M.

• 3 / 5

  

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  The website isn't clear about what flights are direct and which have a stop. Also would love to have a login so I don't have to re-enter my passport and other info for each flight.

  Review of 4/7/25, following an experience of 3/19/25 by WINNIFRED R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Nothing to report

  Review of 4/7/25, following an experience of 3/27/25 by PAULE L.

• 5 / 5

  

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  Very easy

  Review of 4/7/25, following an experience of 3/27/25 by ALEXANDRA P.

• 4 / 5

  

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  Punktualnie.Zaloga miła i pomocna.Bez wodotrysków,ale OK.Bilet stosunkowo tani,a można trafić Nie mam powodów do narzekań.

  Review of 4/7/25, following an experience of 3/26/25 by RAFAL STEFAN K.

• 3 / 5

  

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  It was not very user friendly when I was trying to just modify the dates to see if I went at another day how the price or fights might change. Also, I wanted to see about possibly changing my seats and there was no link when I went to manage my itinerary that allowed me to look at other seat options.

  Review of 4/7/25, following an experience of 3/23/25 by ELENOR C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  easy and efficient booking

  Review of 4/7/25, following an experience of 3/24/25 by EDALIA O.

• 5 / 5

  

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  Always very easy to use

  Review of 4/7/25, following an experience of 3/25/25 by JONATHAN I.

• 4 / 5

  

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  Good fares compared to competition. I didn’t realize that based on location of the company there would be foreign transaction fees. That’s important to know when choosing payment. Somehow they processed one payment and have a second payment pending on my credit card. It has been about one week. I don’t understand and it’s affecting my available credit.

  Review of 4/7/25, following an experience of 3/25/25 by JEFFREY F.

• 5 / 5

  

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  The site is easy to use.

  Review of 4/7/25, following an experience of 3/23/25 by JOAN M.

• 5 / 5

  

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  Navigating was easy

  Review of 4/7/25, following an experience of 3/30/25 by ARCADIA V.

• 5 / 5

  

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  It was excellent Competent and super nice representative My situation was taking care of super fast!

  Review of 4/7/25, following an experience of 3/25/25 by LILIANE R.

• 5 / 5

  

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  Super Service sehr nett und alles sauber & ordentlich - es gab sogar kostenlos Wasser und kostenlose Decken !

  Review of 4/7/25, following an experience of 3/20/25 by ANABELA AURORA G.

• 4 / 5

  

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  Easy and straight forward. Not pleased with the 120 EUR price tag for the luggage check in and also the no complementary meal service provided during the flight.

  Review of 4/7/25, following an experience of 3/30/25 by AMIR S.

• 5 / 5

  

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  easy to navigate and filled my needs exactly

  Review of 4/7/25, following an experience of 3/19/25 by BRADLEY H.

• 1 / 5

  

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  I booked a flight from the US, with a US VPN, but apparently, somehow I was in the French site, making me not able to access services I want. Now I’ll have to add $150 to get what I want. I don’t know if it’s a French Bee thing but definitely ruined my experience.

  Review of 4/7/25, following an experience of 3/13/25 by KARIN L.

• 5 / 5

  

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  Really to navigate, find the information needed and make the transaction.

  Review of 4/7/25, following an experience of 3/10/25 by DOMINGO F. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  There was a bit of confusion regarding the additional cost of selecting a seat. I had chosen the next level up from the cheapest, which allowed for free seating, but when I selected the seats, my total went up for each seat. Then it corrected back downwards before final payment, which was right, but left me unclear about what had happened.

  Review of 4/7/25, following an experience of 3/19/25 by SCHUYLER G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to find the destination for my next trip.

  Review of 4/7/25, following an experience of 3/19/25 by OTTO O. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Un billet pour deux personnes - aller retour Miami Paris - a été débité deux fois, à explose la carte de crédit et toujours aucun remboursement.

  Review of 4/6/25, following an experience of 3/17/25 by MARC S.

• 3 / 5

  

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  No way to easily change dates to check prices or non-stop way, we have to start again. Prices really increased! Premium prices literaly double compared to few months ago!

  Review of 4/6/25, following an experience of 3/17/25 by ELISE ROSELYNE DANIELE L.

• 5 / 5

  

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  Easy to navigate and very well designed

  Review of 4/6/25, following an experience of 3/17/25 by CARLOS A.

• 1 / 5

  

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  Horrible service!! International flight and they sell the food what about the people that don’t have enough to pay? Also the crew very rude to the passengers! What do they think they are? They need to be polite!

  Review of 4/3/25, following an experience of 3/13/25 by FABIAN R.

• 5 / 5

  

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  Thank you!

  Review of 4/3/25, following an experience of 3/15/25 by HEATHER L.

• 4 / 5

  

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  Great prices, would have liked a little more information on the site

  Review of 4/3/25, following an experience of 3/14/25 by JEFFREY M.

• 5 / 5

  

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  Zaira went above and beyond to help me resolve the booking issues online.

  Review of 3/25/25, following an experience of 3/13/25 by FANG Y.

• 4 / 5

  

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  Finding best price is relatively easy, non stop flights should be more hi lighted, it's not clear at first

  Review of 3/25/25, following an experience of 3/9/25 by LOIC V.

• 5 / 5

  

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  Easy booking, nice price

  Review of 3/25/25, following an experience of 3/12/25 by KATERYNA B.

• 1 / 5

  

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  Beware! Date Selection Glitch Leads to Costly Errors on Frenchbee I recently encountered a truly frustrating and financially damaging experience while attempting to book tickets on Frenchbee. The core issue lies within their fundamentally flawed date selection process, a glitch that renders the entire booking experience unreliable and potentially costly. This isn't a minor inconvenience; it's a systemic problem that undermines the user's trust and reflects a severe lack of attention to detail on the part of the website developers. Let me elaborate on the specific issue. During the booking process, I carefully selected my desired travel date using the provided calendar interface. I meticulously chose the correct month, day, and year, ensuring that my selection was accurate. However, the problem arose when I needed to navigate back to a previous step, such as reviewing seat availability or verifying passenger details. Each time I pressed the "back" button, the month dropdown within the date selection tool would inexplicably revert to the current month. This effectively erased my previously chosen date, leaving me with the default, incorrect month. This behavior occurred repeatedly, regardless of the browser or device I used. I experimented with different browsers, clearing my cache and cookies, and even tried accessing the website from different devices, but the issue persisted. It's clear that this is a fundamental flaw in the website's code, not a localized problem on my end. The consequences of this glitch were significant. Despite my best efforts to double-check my selections at each stage, I ultimately purchased tickets for the wrong day. The lack of a persistent, clearly displayed selected date throughout the booking process further exacerbated the problem. There was no readily visible reminder of my intended travel date, making it easy to overlook the erroneous month change. The financial impact of this error was substantial. I incurred additional costs to reschedule my travel plans, and I lost valuable time and experienced considerable stress. The inconvenience extended beyond the financial aspect; it disrupted my travel arrangements and caused significant frustration. This experience highlights a severe deficiency in the website's user interface and state management. The fact that the month dropdown reverts to the current month on back navigation suggests a lack of thorough testing and a disregard for basic user experience principles.

  Review of 3/25/25, following an experience of 3/5/25 by ALIZA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It is very easy to book flights and make changes. Everything is clearly explained.

  Review of 3/25/25, following an experience of 3/9/25 by ISIN T.

• 4 / 5

  

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  It was pretty simple. The pricing situation got a little confusing but overall, I would book again.

  Review of 3/25/25, following an experience of 3/5/25 by DOMINIQUE C.

• 5 / 5

  

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  I love my experience traveling with French Bee it was easy and quick.

  Review of 3/25/25, following an experience of 3/8/25 by CHRISTIAN EMILIA L.

• 5 / 5

  

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  Very ez

  Review of 3/25/25, following an experience of 3/4/25 by ZACHARY Z.

• 5 / 5

  

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  Was ok for first time.

  Review of 3/25/25, following an experience of 3/7/25 by ALISSA B.

• 5 / 5

  

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  Very easy just wish there were flights out of Tampa or Orlando to Paris.

  Review of 3/25/25, following an experience of 3/4/25 by GABRIEL H.

• 5 / 5

  

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  Easy! Great price.

  Review of 3/22/25, following an experience of 3/2/25 by PETR J.

• 2 / 5

  

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  Charges for each and everything _ how about toilet use, oxygen, ensuring not to crash, air, seat cushion, tray, back seat, carpet, light, - might as well before it goes bankrupt!#?😡 Customer Service phone line recording says they are closed. My call got dropped twice. Olga was helpful and professional.

  Review of 3/22/25, following an experience of 3/2/25 by TERRANCE L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  By the end of process,your site payment system did not respond to my bank only after 3 trials

  Review of 3/22/25, following an experience of 3/5/25 by JOSEPH M R.

• 5 / 5

  

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  System easy to navigate

  Review of 3/22/25, following an experience of 3/3/25 by EVA JAREM C.

• 3 / 5

  

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  Everything was fine. But there was confusion about whether I can take a carry-on. When I went to choose which category and price point it said carry-on was included. But then when I actually purchased it, it said you have to buy a bag carry-on is not included. I’m still confused

  Review of 3/22/25, following an experience of 3/3/25 by LOIS CAROLE O.

• 2 / 5

  

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  I recently purchased tickets from French Bee using my personal credit card, expecting to be reimbursed by my employer. However, I never received a receipt for my payment. When I contacted customer service to request one, they refused to provide it, leaving me in a difficult situation where I cannot claim my reimbursement. It is basic practice for any airline to issue a receipt upon request, yet French Bee has made this unnecessarily difficult. Now I am stuck, unable to get my money back, simply because they won’t provide a simple document confirming my payment. This frustrating experience has made me think twice about ever booking with French Bee again. I strongly advise anyone who needs proper documentation for expenses to be cautious when dealing with this airline.

  Review of 3/18/25, following an experience of 2/26/25 by KAELA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It gave a good opportunity to have a low fare.

  Review of 3/18/25, following an experience of 3/2/25 by SHERIDAN H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  it's only okay. not always easy or responsive.

  Review of 3/18/25, following an experience of 2/27/25 by JULIANNE R.

• 5 / 5

  

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  The price is unbeatable.

  Review of 3/18/25, following an experience of 2/25/25 by LI D.

• 2 / 5

  

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  Very confusing and was followed every day by finish you booking messages hope my booking is ok I tried to reach you to confirm but have not figured out how yet

  Review of 3/16/25, following an experience of 2/24/25 by MATHEW W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It was fine but the flight choices are limited.

  Review of 3/14/25, following an experience of 2/22/25 by PATRICIA M.

• 2 / 5

  

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  There was a conflict on the booking page about whether a 12-kg hand baggage is included. On the same page it had a line saying “not included” and another list with a checkmark indicating yes included. The next day I got an email offering to purchase hand luggage since it supposedly wasn’t included (even though my pdf confirmation says yes): CARRY-ON BAG: MIAORY: MAX 1PC Free of Charge CARRY12KG 26LB UPTO45LI 115LCM So I tried calling your customer service line but you were closed on Sunday, and by Monday the 24 hours would have passed for the time to cancel for another airline. Very poor and confusing customer interface.

  Review of 3/14/25, following an experience of 2/22/25 by LUCIANA C.

• 5 / 5

  

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  Ease of navigating the website

  Review of 3/14/25, following an experience of 2/22/25 by ALLAN N.

• 5 / 5

  

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  Very good!

  Review of 3/13/25, following an experience of 2/20/25 by DAGNIJA E.

• 1 / 5

  

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  Impossible to tell if the carry-on luggage is part of the fare or not, too much contradictory information even on their own website.

  Review of 3/13/25, following an experience of 2/20/25 by LUCIEN VIET PHUONG D.

• 2 / 5

  

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  Not very easy to navigate. Needs a lot of clarity.

  Review of 3/8/25, following an experience of 2/16/25 by GREGORY A.

• 5 / 5

  

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  everything was fine!

  Review of 3/8/25, following an experience of 2/16/25 by LEONARDO F.

• 4 / 5

  

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  I found the website fairly easy to navigate and make my reservations. I did have the option to upgrade my seat and found the ability to see the fees before selecting the seat fairly easy to understand.

  Review of 3/8/25, following an experience of 2/20/25 by SERGIO S.

• 5 / 5

  

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  Had questions which were answered by phoning in and finished booking on line!

  Review of 3/8/25, following an experience of 2/21/25 by DEVON B.

• 5 / 5

  

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  Great price

  Review of 3/8/25, following an experience of 2/17/25 by PAUL R.

• 5 / 5

  

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  is very easy to booking this is vere frendrly

  Review of 3/8/25, following an experience of 2/5/25 by HORTENSIA S.

• 5 / 5

  

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  Intuitive and easy to book

  Review of 3/8/25, following an experience of 2/17/25 by SUSAN G.

• 5 / 5

  

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  I was very satisfied with booking on the French Bee website. Easy and efficient!

  Review of 3/8/25, following an experience of 2/18/25 by ZACHARY Z.

• 4 / 5

  

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  Lots of add ons for things I've already purchased or are already included.

  Review of 3/8/25, following an experience of 2/20/25 by BRETT D.

• 5 / 5

  

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  Easier then some of the other major airlines

  Review of 3/8/25, following an experience of 2/17/25 by CARY G.

• 3 / 5

  

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  I find the website to be confusing, it is not as clear as it should be, the information and services provided for each cabin, also lack of pictures

  Review of 3/8/25, following an experience of 2/21/25 by LUCRECIA N.

• 5 / 5

  

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  It was quick, easy and affordable booking with French bee.

  Review of 3/8/25, following an experience of 2/6/25 by SHEA R.

• 5 / 5

  

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  It was no Problem

  Review of 3/3/25, following an experience of 2/12/25 by RENATE K.

• 5 / 5

  

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  Very easy to find flight and book.

  Review of 3/3/25, following an experience of 2/12/25 by JOEL D.

• 5 / 5

  

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  all was spelled out well

  Review of 3/3/25, following an experience of 2/15/25 by CAROL K.

• 1 / 5

  

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  On my first trip with your airline you delayed my flight for 24 hours and failed to rebook ticket for connected flight. When I filed complain your agents kept ignoring me so I had to complain to French authorities. It is officially my worst experience with airline in my life.

  Review of 3/3/25, following an experience of 1/14/25 by YURIY P.

• 4 / 5

  

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  Everything ist easy to understand. But it would be better if on the Website is also a German Language. The Seat Prices are a little to expensive.

  Review of 3/2/25, following an experience of 2/9/25 by LUCA F.

• 1 / 5

  

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  You need an app. Also preload info. Look at the United App

  Review of 3/2/25, following an experience of 2/10/25 by CARLOS I.

• 5 / 5

  

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  Everything was great, I really liked it.

  Review of 2/22/25, following an experience of 2/7/25 by IBRAHIM R.

• 5 / 5

  

  Edit Flag

  After having found you on ChatGPT, it was a breeze to book our flights to Paris. However, booking for our 13 years old was difficult - he is a teenager but traveling with us. Is a a young adult, but afterall it seems you wanted him in an 12+ Adult category. For a website with that level of simplicity, offering such a complex set of age category is a shame.

  Review of 2/22/25, following an experience of 2/9/25 by JAMIE M. *

  *Pseudonymized data at the request of the author

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