Customer reviews for us.frenchbee.com

Customer reviews

• 4 / 5

  

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  The site works fine. A major improvement would be to be able to see the seat map for the specific chosen flight/date early in the process. If I can’t see the seats I want still open, I should be able to change the date and see seats open for that alternate date. Meals are confusing. Why keep trying to sell me a meal upgrade if it’s not available for my route/direction. Thanks

  Review of 2/22/25, following an experience of 2/8/25 by BRUCE S.

• 2 / 5

  

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  Customer service can be improved by a long run

  Review of 2/22/25, following an experience of 1/17/25 by TERINA EVE N.

• 4 / 5

  

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  My booking experience was good. New to the website so it took a little while to navigate, but I achieved my goal and very happy with the price. I was very sad to see that the Premium/best class of service did not include lie flat seats for my rather long flight, but I will survive.

  Review of 2/20/25, following an experience of 1/31/25 by JUDY MARY G.

• 5 / 5

  

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  Easy website to navigate. Competitive pricing.

  Review of 2/20/25, following an experience of 2/1/25 by FIDA K.

• 2 / 5

  

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  We had a voucher which would not be accepted because it could only be used on a single reservation, in Euros. The voucher should be functional in any currency and on a reservation for multiple people. We had to call and when we called, the person told us we couldn't book over the phone, and could only book only, but the email for the voucher specifically said we could call to book a ticket using the voucher.

  Review of 2/20/25, following an experience of 1/31/25 by JULIAN D.

• 3 / 5

  

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  Web site is confusing and it took me five times to finally book my ticket. For example, it tells you to pay for your seat selection, you price goes up, then when you go to the next page, it says you can ADD ON free seat selection. Very confusion and I started over several times bc I couldn't understand why I had to pay for my seat to only found out it was free in the end.

  Review of 2/14/25, following an experience of 1/29/25 by MARYNA J.

• 5 / 5

  

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  The website was easy to use and I was able to book my flights with no problems.

  Review of 2/14/25, following an experience of 1/27/25 by VALERIE V.

• 5 / 5

  

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  We were able to understand the different charges for each thing

  Review of 2/14/25, following an experience of 1/28/25 by LEE MARIE T.

• 5 / 5

  

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  Absolute worse customer service from the people that are supposed to help. Squeezing customers at gate for more revenue is completely distasteful.

  Review of 2/14/25, following an experience of 1/26/25 by DOMINIQUE L.

• 5 / 5

  

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  Easy, and enjoyable.

  Review of 2/14/25, following an experience of 1/27/25 by JULIAN M.

• 5 / 5

  

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  Very easy

  Review of 2/14/25, following an experience of 1/24/25 by ALBERT D.

• 1 / 5

  

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  I understand this is a budget airline, but charging $35 for a vegetarian option is absurd! I'm not opposed to getting charged extra, but $35???? It's honestly enough to make me never want to book with frenchbee again.

  Review of 2/14/25, following an experience of 1/25/25 by HIRAM R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to access and use, which is important for someone my age. The only issue I had was requesting a wheelchair for the flights. Still working on that personal need.

  Review of 2/14/25, following an experience of 1/27/25 by ERLING G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  AGILE AND EASY TO USE WEBSITE

  Review of 2/14/25, following an experience of 1/26/25 by BEATRIZ R.

• 5 / 5

  

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  It is fairly easy to book a flight from Frenchbee's website. No hassle and each level of ticket price is very clear. I would highly recommend the refundable Bee Flex.

  Review of 2/8/25, following an experience of 1/25/25 by PETE P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  we have booked with frenchbee before, i guess we know how the website works. sometimes it is a little bit confusing what choices you have made. maybe a summary of the choices before you click to continue will be helpful.

  Review of 2/8/25, following an experience of 1/23/25 by YOLANDA A.

• 5 / 5

  

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  I am very satisfied with Frenchbee for the moment. It was very easy to purchase my tickets and everything was very clear.

  Review of 2/8/25, following an experience of 1/21/25 by WILFRID P.

• 2 / 5

  

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  When booking a flight for 4 people, I was not able to select different packaging (basic or smart) Also, when reviewing the information at the final screen, there is no way to go back and make some edit to the passengers information unless you start all over again. And of course, when doing so, the price jumped. I had to start the process all over again from a different computer.

  Review of 2/8/25, following an experience of 1/19/25 by MAELYS F.

• 4 / 5

  

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  si pero en español es dificil

  Review of 2/8/25, following an experience of 1/16/25 by VIDA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to use!

  Review of 2/8/25, following an experience of 1/20/25 by LUMING W.

• 5 / 5

  

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  The site is good. Easy to use… the multiple ticket level options was a bit confusing but in the end ot made sense.

  Review of 2/8/25, following an experience of 1/20/25 by LORIN D.

• 4 / 5

  

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  Good

  Review of 2/8/25, following an experience of 1/11/25 by STEPHANE C.

• 1 / 5

  

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  Horrible experience! Booked flight directly on the site, but when attempted to cancel within 24 hours as allowed by law was told that my ticket was non-refundable. This is against the law and deceiving!

  Review of 2/8/25, following an experience of 1/19/25 by STANISLAV B.

• 5 / 5

  

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  Best deals.

  Review of 2/7/25, following an experience of 1/18/25 by ANNIE THUYANH D.

• 2 / 5

  

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  Very hard to book! Specially for seat choices….impossible on ipad ! Always had to redo from beginning ….

  Review of 2/7/25, following an experience of 1/18/25 by VERONIQUE L.

• 5 / 5

  

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  My second time to book a direct flight to miami. Easy and good prices offered for a direct flight.

  Review of 1/31/25, following an experience of 1/16/25 by DANY C.

• 5 / 5

  

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  Very satisfied!

  Review of 1/31/25, following an experience of 1/17/25 by SUSANA M.

• 4 / 5

  

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  Booking flight itself was easy. I was trying to add gourmet dinner instead of basic for additional $35 ( or $25?), but was unsuccessful. Otherwise it would have been 5 stars.

  Review of 1/31/25, following an experience of 1/16/25 by BELLA D.

• 4 / 5

  

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  Good online until when we had to change the date on a ticket à second time. Not possible on site had to call and wait for bumbling and ignorant agents who took for ever to issue new tickets. More that’s the booking the flying experience is very enjoyable with the Orly arrival and what keeps us coming back.

  Review of 1/31/25, following an experience of 1/17/25 by WILMER O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website was fast and simple.

  Review of 1/31/25, following an experience of 1/12/25 by DAVID G.

• 2 / 5

  

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  Site pour la gestion de la réservation inaccessible, bad error request…..

  Review of 1/31/25, following an experience of 1/11/25 by SEBASTIEN D.

• 2 / 5

  

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  I booked my 6th flight on Frenchbee and wasn't told when the flight was delayed and then cancelled. Customer service on January 9 on the phone while I was at the airport didn't give me any options. So I missed out on a hotel voucher because I had to book a hotel since my flight was changed with no notice by message or email to the next day. Very disappointed. I have put in a claim for this. But the claim I put in didn't give my the power to attach my documentation to the claim. I have the documentation for two delayed flights. Waiting endlessly to resolve this and have heard nothing.

  Review of 1/30/25, following an experience of 1/9/25 by MARY PATRICIA B.

• 2 / 5

  

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  Very confusing regarding baggage fees. It said free when I purchased the ticket and then I was as sent an email saying it was $45.

  Review of 1/30/25, following an experience of 1/10/25 by ROSEANN F.

• 2 / 5

  

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  Not user friendly. I had to start over numerous times instead of hitting modify.

  Review of 1/23/25, following an experience of 1/3/25 by RAIHAU W.

• 5 / 5

  

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  easy and straight forward

  Review of 1/23/25, following an experience of 12/25/24 by VELVA S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I had a hard time getting phone numbers in the correct format

  Review of 1/23/25, following an experience of 1/9/25 by RONALD H.

• 4 / 5

  

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  10 all the way

  Review of 1/23/25, following an experience of 1/8/25 by GEORGE T.

• 5 / 5

  

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  Overall the Frenchbee.com website is fairly easy to understand and straightforward to navigate through its parts. You can easily search for what you’re looking for or use the tabs to get to the correct page, book, modify, cancel a reservation or find useful information on luggage, restricted items, add on items to your reservation and so on.

  Review of 1/9/25, following an experience of 1/3/25 by ROXANNE G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I hope they have vegan food

  Review of 1/8/25, following an experience of 12/22/24 by CORNELIS K.

• 5 / 5

  

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  Smooth

  Review of 1/8/25, following an experience of 12/25/24 by FLORENCE D.

• 3 / 5

  

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  Not the most comfortable experience. Available seats can inbox bee seen after entering all data.

  Review of 1/8/25, following an experience of 12/20/24 by STEFAN P.

• 5 / 5

  

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  The checking in at the airport kiosk is a total nightmare. The staffs are unbelievably slow and unprofessional

  Review of 1/8/25, following an experience of 12/23/24 by REX T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  N / A

  Review of 1/8/25, following an experience of 12/30/24 by SABENA R.

• 1 / 5

  

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  I never could reach a real customer agent that can solve my issue! Also the website is extremely poor! It wasted bunch of my time and money, will never buy tickets from this website anymore

  Review of 1/8/25, following an experience of 12/15/24 by YIHUA Z.

• 5 / 5

  

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  It was easy to book online. However, an app to track flight info and booking info would be Evan easier

  Review of 1/8/25, following an experience of 12/24/24 by AURELIA B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It would be nice to visualize the architecture of the seats before moving to the informations, you don’t have to follow the other airlines set up.

  Review of 1/6/25, following an experience of 12/18/24 by LAHCENE H.

• 5 / 5

  

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  Review is just for the booking experience, I haven’t taken my flights yet! Booking was straightforward, easy, and the differences in fare options were clear and easy to understand. Also, the little logo on the calendar page that immediately lets you know which flights are direct was instrumental in ease of booking - that is some A+ thoughtfulness right there! I’ve heard good things about French Bee; so much so, I’m trying them out for the first time instead of other more traditional business class carriers. Guessing it will not be quite as nice as other carriers with a lie-flat seat but also acknowledge that comes with a discounted fare. So far, I say great job, French Bee!

  Review of 1/6/25, following an experience of 12/19/24 by JESSICA E.

• 1 / 5

  

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  I wasn’t sure if I should get a smart bee or premium seat. I went with smart bee (thinking I could always upgrade later - just like with any other airline). Turns out that French Bee only lets you upgrade *within 48 hours of the trip, *for a higher price difference (than the actual difference between what you already paid and the premium seat price at the time of upgrade) AND *they charge an extra $190 FEE for the upgrade (as if you’re changing flight or something). Already regret my purchase, but can’t do anything about it.

  Review of 1/6/25, following an experience of 12/17/24 by GREYSON P. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  unable to verify seating

  Review of 1/2/25, following an experience of 12/13/24 by KURT S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  We’ve flown French bee before and like the no frill but low pricing

  Review of 1/2/25, following an experience of 12/16/24 by HELGA A.

• 3 / 5

  

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  Lots of back and forth, not particularly clear on all of the surcharges and how much the actual cost will be.

  Review of 1/2/25, following an experience of 12/15/24 by RUSSELL S.

• 3 / 5

  

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  It’s easy to scroll on an iPhone but not all availability shows (premium seating) on the screen. Why doesn’t French bee get an app? Much easier

  Review of 1/2/25, following an experience of 12/16/24 by JEFFERY O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  👍😀 Everything is perfekt. We are real French Bee fans.

  Review of 1/2/25, following an experience of 12/14/24 by LYUDMYLA F.

• 4 / 5

  

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  It would be easer if you had a multi city booking option and if it was not necessary to restart the entire process just to change one detail, such as the departure date.

  Review of 1/2/25, following an experience of 12/15/24 by BRIAN A.

• 5 / 5

  

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  Easy

  Review of 12/24/24, following an experience of 12/11/24 by GABRIELA T.

• 5 / 5

  

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  As always I am a regular patron on French Bee and appreciate your wonderful customer service. However, I am disappointed that you stopped your non-stop service from Orly International Airport to Los Angelos. The connection is Newark has been long and I had to pay a second pet fee to Alaska Airlines. I not sure why you stopped seeing Los Angeles.

  Review of 12/24/24, following an experience of 12/12/24 by ERICA LESLEY K.

• 4 / 5

  

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  I did have questions but I found it easy to reach a customer service representative who was very polite and kind and helped by patiently answering my questions. I did have some trouble with the website. I would click on premium to attempt to get the price and to attempt to reserve and sometimes it was responsive and sometimes not. This limited my choice in choosing a flight as I wished to fly premium. Also, the page that explains Service Animals is printed too small and in grey, making it difficult to read. Please change it to black.

  Review of 12/24/24, following an experience of 12/4/24 by DEBORAH G.

• 5 / 5

  

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  Un ami a moi m'a parlé de vous. Alors j'ai décidé d'essayer vos services. On verra ...

  Review of 12/24/24, following an experience of 12/6/24 by MARTIN ANDRE M.

• 5 / 5

  

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  Booking was no problem. First flight on Frenchbee, so the experience will be interesting.

  Review of 12/24/24, following an experience of 12/9/24 by NANCY H.

• 3 / 5

  

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  French Bee felt like many other budget airline websites: obscure, unintuitive, and looking to gouge at every corner. From the lack of transparency around actual fare costs, to the constant efforts to promote unwanted and expensive add-on products, it left me wondering the same thing I always do when booking with a budget airline: "why didn't I just go directly to the premium airline? At least then I'd know what I'm being screwed for".

  Review of 12/24/24, following an experience of 12/9/24 by BELLA D. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I didn’t like the fact that you have your pay over 150€ for the luggage and food and there aren’t vegetarian options included unless you pay even more. I feel that the prices and luggage conditions should be more clearly explained and shown from an earlier stage of the booking. Thank you

  Review of 12/24/24, following an experience of 12/4/24 by GUILLERMO JOSE C.

• 4 / 5

  

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  All was good. Not many options so clearer.

  Review of 12/24/24, following an experience of 12/9/24 by PHILIPPE N.

• 1 / 5

  

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  Booked a return ticket from ppt to sfo and got told there was a issue with my flight to ORY then 2 days later that the flight would depart when I made no reservation to ORY

  Review of 12/24/24, following an experience of 12/4/24 by FRANCIS D.

• 4 / 5

  

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  Best price for last minute travel

  Review of 12/24/24, following an experience of 12/6/24 by SOPHIE L.

• 4 / 5

  

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  I am satisfied with booking Frenchbee, but maybe you do it even better by looking at Ryanair booking.

  Review of 12/24/24, following an experience of 12/4/24 by VLADIMIR T.

• 2 / 5

  

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  À ne pas recommander

  Review of 12/20/24, following an experience of 11/30/24 by SYLVIE A.

• 5 / 5

  

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  I've flown French Bee a number of times, so I am already familiar with the website. I wish the website would make it easier to make a single booking with a greater than 90-day separation between aller/retour. The 90-day bracketing can be helpful, but it is also unnecessarily limiting.

  Review of 12/20/24, following an experience of 12/2/24 by JESSE L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy, fait booking.

  Review of 12/20/24, following an experience of 11/30/24 by JEAN MARIE R.

• 4 / 5

  

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  Mildly frustrating

  Review of 12/20/24, following an experience of 11/30/24 by DONALD JAY V.

• 5 / 5

  

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  It was a good experience I would recommend

  Review of 12/18/24, following an experience of 11/29/24 by SUSAN B.

• 2 / 5

  

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  Booking was expectedly mediocre for a budget airline. If you aren't familiar with budget airline travel it can be difficult to navigate which fare to choose

  Review of 12/18/24, following an experience of 11/28/24 by MEGHAN M.

• 4 / 5

  

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  Smooth & easy .

  Review of 12/18/24, following an experience of 11/30/24 by JOHN G.

• 5 / 5

  

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  It is very easy to book through Frenchbee on line

  Review of 12/16/24, following an experience of 11/27/24 by JEAN B.

• 4 / 5

  

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  all is perfect

  Review of 12/16/24, following an experience of 11/27/24 by DANIELLE B.

• 2 / 5

  

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  I wanted to know which days I could fly the evening plane non-stop to Paris from SF and vice versa. There were many days where there was t an evening plane, and each time I basically had to start all over. Why are there no filters to decide non-top or one stop, and time of day for departure. And there was no way to move just the date back and forth once I had chosen the flight I wanted. It is thé worst booking platform I’ve ever seen!

  Review of 12/16/24, following an experience of 11/26/24 by IRA S.

• 5 / 5

  

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  I have flown French Bee many times, so it is easy for me now. There are a few typos/grammatical errors in the site, though, so please feel free to ask me if you want my input on that. Also, when will there be an app for iPhone? If I were to say something negative, if I travel with my wife, I think it is weird that I would have to pay to sit next to the person with whom I co-book the flight.

  Review of 12/16/24, following an experience of 11/27/24 by JONATHAN D.

• 5 / 5

  

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  Flight crew was outstanding!

  Review of 12/13/24, following an experience of 11/24/24 by DAVID S.

• 4 / 5

  

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  Good

  Review of 12/13/24, following an experience of 11/24/24 by LEO M.

• 1 / 5

  

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  They’ve changed policy - now you have to pay extra to bring a cabin bag on (70 euro) and even if you pay extra for a changeable ticket they now charge 150 euro change fee. All new and terrible policies. They also added their own twist to the 24-hour cancellation law to and from the United States to ensure they don’t have to refund anyone ever. What a terrible company- this will be my last French Bee flight ever.

  Review of 12/13/24, following an experience of 11/23/24 by DAWN O.

• 3 / 5

  

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  The pricing structure is not easy to understand. For example, if you get the lowest tier, can you add things on to it later? As a result, one chooses a higher tier for fear of not having options later.

  Review of 12/11/24, following an experience of 11/23/24 by LISA N.

• 3 / 5

  

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  I didn’t like that the website doesn’t show me the dates that flights were available when I input dates where there weren’t any. I had to try and error until I landed on dates when they fly.

  Review of 12/11/24, following an experience of 11/21/24 by CARLOS L.

• 4 / 5

  

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  Very easy to see prices and dates. We have flown on French several times now so it might be easier for us; understanding how the process works.

  Review of 12/11/24, following an experience of 11/21/24 by MARCELLA W.

• 1 / 5

  

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  I was charged on my account twice for me ticket.

  Review of 12/11/24, following an experience of 11/21/24 by ASHLEY W.

• 1 / 5

  

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  My husband and I fly with Frenchbee once a monthwe spend dozen of thousands per year with them. Booked a flight while arriving at desk for departure was told flight was cancelled nobody called me. had to purchase a new ticket with another compamy because i couldn't miss this flight. Transit was missed for my second flight with them. Had to purchase new ticket with other company. No help from them, no communication, now I have to fight to get reimbursed. Plus guess what i discovered that flying economic class with other companies was better than premium with them. this company should be banned

  Review of 12/10/24, following an experience of 11/6/24 by KARINE B.

• 3 / 5

  

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  Technical working is very bad. Had to try multiple times to make reservation.

  Review of 12/8/24, following an experience of 11/19/24 by TUOMAS K.

• 1 / 5

  

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  We fly a lot with French bee, we usually fly with pets. However it’s almost impossible to reach French Bee outside France or the US. Before booking a flight we always need to know how much place is left in the hold for our animals. So, this is very difficult for us. Is there maybe another way we can reach FB?

  Review of 12/8/24, following an experience of 11/18/24 by MARTIJN B.

• 3 / 5

  

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  It took 3 days to receive the confirmation after payment. I still received mails to confirm if I wanted to confirm reservation after receiving the tickets. The prices are great, just letting you know the issues to improve the experience

  Review of 12/4/24, following an experience of 11/16/24 by ANAIS GAIANE W.

• 5 / 5

  

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  Top flight top quality top airplane also the seed Need to fly surinam paris i can help arrange the permit and license in Surinam

  Review of 12/4/24, following an experience of 11/16/24 by ELDORA B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The website was easy to use.

  Review of 12/4/24, following an experience of 11/14/24 by SHARON F.

• 2 / 5

  

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  I had to chooose between the English or French website. No problem since I speak both languages. However I booked my ticket for 26 November instead of 26 December. When I called customer service to correct I was told it couldn’t be corrected unless I pay a change fee because I paid in euros. I didn’t see that written anywhere but even if it was THAT IS POOR AND DECEPTIVE BUSINESS PRACTICES. I was still in the 24 hour period after I posted chased the ticket. The agent who was trying to help me was rude and told me I was the one who made the mistake. She was so mean and awful and spoke English with a strong Jamaican accent and I could barely understand what she was saying. I paid the extra money BUT I WILL NEVER EVER EVER AGAIN FLY FRENCH BEE! This whole experience has already been DISGUSTING and I have not even left Miami yet. I fly to Europe often on Delta Air France or Lufthansa. Never had any issues with booking or the flight. I was very excited to fly French Bee but to hell with this! 🤬

  Review of 12/4/24, following an experience of 11/14/24 by LAMONT W.

• 3 / 5

  

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  The website at times stalled.

  Review of 11/22/24, following an experience of 11/9/24 by NATHAN F.

• 5 / 5

  

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  Good

  Review of 11/22/24, following an experience of 11/9/24 by TRUONG CONG N.

• 4 / 5

  

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  You booked a flight and mints after the info is delete it . You have to do it all over again.

  Review of 11/22/24, following an experience of 11/10/24 by DANIEL C.

• 5 / 5

  

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  Easy x quick

  Review of 11/22/24, following an experience of 11/5/24 by DEBORAH S.

• 5 / 5

  

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  Very easy to navigate and understand I wish they had an app

  Review of 11/22/24, following an experience of 11/5/24 by MICHEL V.

• 4 / 5

  

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  When booking this time, the payment failed several times. When I tried paypal, the payment completed, but we did not see the transaction in Paypal until several days later. This created some concern as to whether the payment completed or not. I did receive the emailed flight confirmation.

  Review of 11/22/24, following an experience of 11/3/24 by OTTIS R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very user friendly web site. Particularly like the ability to change flights without penalty. On board service in premium economy is excellent.

  Review of 11/22/24, following an experience of 11/5/24 by PETER C.

• 5 / 5

  

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  I had no problem booking

  Review of 11/22/24, following an experience of 11/9/24 by ROSWITHA M.

• 1 / 5

  

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  Very bad

  Review of 11/22/24, following an experience of 10/25/24 by PARISJOY J.

• 3 / 5

  

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  It was a messy onboarding, no one knew really what to do…as always the company French Bee offers good rates but as fare as the crew members on board as well on the ground needs to improve their customer relation.

  Review of 11/22/24, following an experience of 11/3/24 by FLORENCE A.

Reviews displayed in chronological order