Customer reviews for us.frenchbee.com

Customer reviews

• 3 / 5

  

  Edit Flag

  Website is fine for browsing flights dates and time but not for booking. I would much prefer a website where I can create an account and enter my travel information upfront (address, passport, global entry...).

  Review of 11/22/24, following an experience of 11/11/24 by LAURENCE R.

• 5 / 5

  

  Edit Flag

  No issues

  Review of 11/19/24, following an experience of 10/31/24 by RAFAEL B.

• 4 / 5

  

  Edit Flag

  It was ok. Easy an quick.

  Review of 11/19/24, following an experience of 10/30/24 by VERNER L. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Janky website, really a complete mess...

  Review of 11/19/24, following an experience of 10/29/24 by ANNE B.

• 4 / 5

  

  Edit Flag

  Very good.

  Review of 11/3/24, following an experience of 10/28/24 by MANUEL ANTONIO T.

• 4 / 5

  

  Edit Flag

  Better than my expectations!

  Review of 11/3/24, following an experience of 10/28/24 by ALIREZA M.

• 3 / 5

  

  Edit Flag

  Contradictory information regarding carry-on allowance (flight between SFO and PPT): one banner says free 12+4kg whereas the ticket says only 4kg is free. This is a major difference! (in any case which airline would limit carry-on to 4kg???!!!)

  Review of 11/3/24, following an experience of 10/26/24 by JEANETTE R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Good but a little confusing on upgrades vs. base fares.

  Review of 11/2/24, following an experience of 10/27/24 by KAREN S.

• 3 / 5

  

  Edit Flag

  On the website, impossible to have access and though book seats located on the right of the plane…those seats are hidden behind the price recap tag which is permanently shown.

  Review of 11/2/24, following an experience of 10/27/24 by DESTINI M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  easy, fast

  Review of 11/1/24, following an experience of 10/25/24 by SONJA K.

• 5 / 5

  

  Edit Flag

  Booking was perfect. Looking forward to the flight.

  Review of 10/31/24, following an experience of 10/25/24 by STEPHAN R.

• 5 / 5

  

  Edit Flag

  Able to help with correction quickly and efficiently.

  Review of 10/30/24, following an experience of 10/24/24 by SAGE RANDALL H.

• 5 / 5

  

  Edit Flag

  Good flight and good flying attendant team customer oriented.

  Review of 10/28/24, following an experience of 10/20/24 by FLORENCE A.

• 3 / 5

  

  Edit Flag

  The web site in general, are too full of information and data. They should be simpler and immediate. The understanding of couple "price - what I'm buying" is not clear before the payement. It sholud be clear, step by step, what is included and coherent with my needs, and what is not included or not supplied anyway.

  Review of 10/28/24, following an experience of 10/22/24 by MORTON O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  No comment

  Review of 10/27/24, following an experience of 10/20/24 by JAMEL Z.

• 5 / 5

  

  Edit Flag

  Website well designed, prices and services clearly stated, easy navigation.

  Review of 10/27/24, following an experience of 10/6/24 by TERRY C.

• 5 / 5

  

  Edit Flag

  Reserving a ticket online with French Bee was very straightforward. The rates were unbeatable. Navigating the site for special assistance was down with ease.

  Review of 10/27/24, following an experience of 10/13/24 by NONNA G.

• 5 / 5

  

  Edit Flag

  I booked online but had sone questions. I called Frenchbee and after one or two rings the call was answered by a friendly helpful human being. So refreshing. No other airline that I know off offers such service. Thank you Frenchbee.

  Review of 10/27/24, following an experience of 10/7/24 by MAURICETTE K.

• 5 / 5

  

  Edit Flag

  We had to book some really weird times and it was very clear to choose.

  Review of 10/27/24, following an experience of 10/13/24 by REBECCA C.

• 5 / 5

  

  Edit Flag

  It was easy. I wish they had direct flight from Paris to LA during winter time

  Review of 10/27/24, following an experience of 10/16/24 by PASCAL H.

• 5 / 5

  

  Edit Flag

  Every thing was o.k.

  Review of 10/27/24, following an experience of 10/17/24 by TRUDE L.

• 5 / 5

  

  Edit Flag

  Horrible return policy! I needed to cancel my trip minutes after booking and French Bee refused to give me back my money. Horrible company! Never again!

  Review of 10/27/24, following an experience of 10/8/24 by VITALIY G.

• 4 / 5

  

  Edit Flag

  Overall, very good experience, not so lucky on my last trip as I was on both flights next to overweight people... I couldn't enjoy the flight, I was too squashed.

  Review of 10/27/24, following an experience of 10/15/24 by JOELLE T.

• 1 / 5

  

  Edit Flag

  not user friendly at all very difficult to purchase a round trip and book your seat do your passengers only buy a one way ???? hard to believe

  Review of 10/27/24, following an experience of 10/6/24 by ANITA C.

• 5 / 5

  

  Edit Flag

  Surprisingly straitforward,

  Review of 10/27/24, following an experience of 10/8/24 by IAN T.

• 4 / 5

  

  Edit Flag

  Interface a little awkward.

  Review of 10/27/24, following an experience of 10/8/24 by RICHARD R.

• 5 / 5

  

  Edit Flag

  Good for this price

  Review of 10/27/24, following an experience of 10/19/24 by CHANTAL A.

• 4 / 5

  

  Edit Flag

  The booking experience is not a problem. The problem this airline has is customer reviews. After reading them I was very glad I bought a fully refundable ticket.

  Review of 10/27/24, following an experience of 10/10/24 by THEODORE A.

• 5 / 5

  

  Edit Flag

  Excellent telephone support

  Review of 10/27/24, following an experience of 10/15/24 by ROBERT M.

• 5 / 5

  

  Edit Flag

  yes

  Review of 10/27/24, following an experience of 10/18/24 by EDWARD C.

• 3 / 5

  

  Edit Flag

  not possible to see the price for the day before or after

  Review of 10/27/24, following an experience of 10/11/24 by ALEXANDRE D.

• 1 / 5

  

  Edit Flag

  had to redo booking 5 times, ending up paying way more. feels unreliable, despite earlier positive experiences. hope that we can fly and does not get cancelled another time.

  Review of 10/23/24, following an experience of 10/3/24 by ENOS L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to book

  Review of 10/23/24, following an experience of 10/4/24 by SANDRA M.

• 5 / 5

  

  Edit Flag

  Excellent website and was very simple to book My flight. It is also very good to acces at calendar when deciding dates on every router. Thanks

  Review of 10/23/24, following an experience of 10/4/24 by TRESSIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very friendly staff. Good value.

  Review of 10/21/24, following an experience of 10/2/24 by KATLYNN L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  easy enough

  Review of 10/21/24, following an experience of 10/3/24 by KRISTIJAN P.

• 4 / 5

  

  Edit Flag

  Réservation pratique et infos facilement accessibles

  Review of 10/21/24, following an experience of 10/1/24 by ELSA D.

• 1 / 5

  

  Edit Flag

  I made a mistake in the booking and I tried to cancel within 24 hours. The website does not allow to cancel so I had to call. I was told that I would lose the money for seating reservations and meals. This is bad practice. In comparison, I had to cancel a flight with Norse and I was able to do it on-line and I did not lose any money. FrenchBee is a scam.

  Review of 10/21/24, following an experience of 9/30/24 by STEFANO L.

• 5 / 5

  

  Edit Flag

  Good

  Review of 10/21/24, following an experience of 9/5/24 by RABIH N.

• 1 / 5

  

  Edit Flag

  So difficult to book No app

  Review of 10/20/24, following an experience of 9/30/24 by ARTEM K.

• 4 / 5

  

  Edit Flag

  Not many non stop flight available on dates desired

  Review of 10/20/24, following an experience of 9/30/24 by ALICIA S.

• 5 / 5

  

  Edit Flag

  I am flying with French bee for the past 3 years, as soon as they launched the flights from Miami to Orly after pandemic. I can only say positive things. I like this airline very much. The prices are affordable. I like to fly into Orly, way easier than CDG.

  Review of 10/18/24, following an experience of 9/29/24 by ANNA A.

• 1 / 5

  

  Edit Flag

  Using the Frenchbee website was extremely inconvenient! It wouldn't show seat availability on specific flights until I entered all the passenger information. In addition, the payment process was very complicated and antiquated! It gave me a lot of trouble. When my card didn't go through, the website showed an error and didn't explain why. Also, American Express was accepted in the primary payment screen but not on the payment screen that appeared after the first payment failed.

  Review of 10/18/24, following an experience of 9/27/24 by MABELLE Q. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Best way to fly Miami Paris with an arrival at Orly, the most convenient airport in my opinion

  Review of 10/18/24, following an experience of 9/28/24 by SANDRA D.

• 5 / 5

  

  Edit Flag

  All was good and perfect!

  Review of 10/18/24, following an experience of 9/29/24 by NOEMI R.

• 3 / 5

  

  Edit Flag

  Had an issue with the first time I tried purchasing my tickets which resulted in being stuck (not able to purchase tickets) for days until I decided to try Incognito + new email address which finally fixed the issue. Overall the booking process is pretty straightforward but I wish there was a better chat/customer service when having issues with booking a flight.

  Review of 10/15/24, following an experience of 9/27/24 by YESSENIA T. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I contacted french bee to change my flight because i had gotten Covid but could not get a refund or change the flight.

  Review of 10/15/24, following an experience of 9/17/24 by LAURA M.

• 5 / 5

  

  Edit Flag

  Easy to use. Easy to get things done.

  Review of 10/14/24, following an experience of 9/25/24 by FATIMA L.

• 2 / 5

  

  Edit Flag

  When I tried to go to the previous screen to make a change, the website did not respond and I had to log out and start all over again. Also, why can't you save return customers' information? Most websites do that.

  Review of 10/14/24, following an experience of 9/24/24 by BARBARA V.

• 4 / 5

  

  Edit Flag

  It was fine

  Review of 10/13/24, following an experience of 9/24/24 by MAYMIE J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I was scammed during the checkin for a small backpack and ask me to pay 80€

  Review of 10/13/24, following an experience of 9/20/24 by ANDRE K.

• 5 / 5

  

  Edit Flag

  Booking online was great. The instructions were clear and details were helpful. However, based on the information on the website, I thought I will be pay one price for my additional luggage, and actually paid nearly 2 time that amount.

  Review of 10/13/24, following an experience of 9/24/24 by BRIDGET R.

• 5 / 5

  

  Edit Flag

  Perfect

  Review of 10/13/24, following an experience of 9/24/24 by ILLIA D.

• 5 / 5

  

  Edit Flag

  Perfect

  Review of 10/13/24, following an experience of 9/24/24 by TETIANA D.

• 2 / 5

  

  Edit Flag

  With 2M air miles on Delta and 1M on Air Canada + loads of travel on countless airlines, I have discovered “rock bottom” customer service. Add to that, a complete disregard to common courtesy. Congrats French Bee….Negative 5 Stars and if there were more, you guys would corner the market! From the booking on line and accepting payment to the customer representative when checking in and no wheel chair and corporate rhetoric about checkin deadline and unable to do this or that…. “Sorry, you can’t go on this flight….go over there and get the next flight on Thursday (and pay the he fees…. What a colossal three ring circus and no wonder your airline leads the industry in customer dissatisfaction and low ratings. It is not a question of “if” your airline will fail, but only a matter of time. Low moral amongst your rank & file and customer facing reps seems to radiate outward. Ugh!

  Review of 10/11/24, following an experience of 9/21/24 by CHARLES B.

• 5 / 5

  

  Edit Flag

  Very good for the price. I travelled many times ORY-MIA and back with them.

  Review of 10/11/24, following an experience of 9/22/24 by PIERRE L.

• 4 / 5

  

  Edit Flag

  Overall straightforward and as expected

  Review of 10/11/24, following an experience of 9/20/24 by STEVEN G.

• 2 / 5

  

  Edit Flag

  My credit card got hacked on your website and so was my friends at the same time. We live in different states but we’re on the phone booking our trip together. I called to report the incident, the representative apologized but then tried to sell me breakfast for my trip. I would think the least an airline can do is offer free breakfast to a customer who had the inconvenience of their credit card getting hacked while using the company website that is supposed to be secure. I had to cancel my card , wait several days on a new card then update all my bills with the new card, major inconvenience!!!

  Review of 10/11/24, following an experience of 9/21/24 by JUDIE T.

• 5 / 5

  

  Edit Flag

  Perfect

  Review of 9/27/24, following an experience of 9/21/24 by HAZEM Z.

• 5 / 5

  

  Edit Flag

  all ok

  Review of 9/27/24, following an experience of 9/21/24 by ZRINKO Z.

• 5 / 5

  

  Edit Flag

  Easy and quick

  Review of 9/26/24, following an experience of 9/20/24 by ANTHONY J.

• 4 / 5

  

  Edit Flag

  The booking policy for check in and carry-on luggage needs to be more clear.

  Review of 9/25/24, following an experience of 8/22/24 by RICHARD HAI PING F.

• 5 / 5

  

  Edit Flag

  good price-performance ratio

  Review of 9/24/24, following an experience of 9/18/24 by ENRICO T.

• 5 / 5

  

  Edit Flag

  I spoke to someone who was very nice and helpful. And she followed up the situation to be sure that the problem was solved.

  Review of 9/24/24, following an experience of 9/18/24 by THIERRY B.

• 4 / 5

  

  Edit Flag

  No issues

  Review of 9/20/24, following an experience of 9/14/24 by BRUNO L.

• 5 / 5

  

  Edit Flag

  The experience was fast and flawless. I never have any issues booking with Frenchbee.

  Review of 9/18/24, following an experience of 9/11/24 by TOMAS L.

• 5 / 5

  

  Edit Flag

  Fast and easy

  Review of 9/18/24, following an experience of 9/11/24 by MARIE PAULE F.

• 5 / 5

  

  Edit Flag

  Amazing airline and really good prices. I've flown more than 10 times with them and it was always perfect. Only thing I would love to change = make it easier to find direct flights

  Review of 9/18/24, following an experience of 9/10/24 by MANON C.

• 4 / 5

  

  Edit Flag

  The website was easy to use. It was hard to navigate knowing what baggage is included in each level and if it's an option and how much it is to add luggage to the flight.

  Review of 9/18/24, following an experience of 9/12/24 by GAIL T.

• 5 / 5

  

  Edit Flag

  I like this!

  Review of 9/18/24, following an experience of 9/4/24 by VELTA B.

• 4 / 5

  

  Edit Flag

  I think it was fairly easy. At least easier than most websites. I hit a bump when I wanted to reserve a seat and didn’t understand the seat map and then that I had to pay or how much. I finally gave up and didn’t reserve.

  Review of 9/18/24, following an experience of 8/29/24 by JOY H.

• 5 / 5

  

  Edit Flag

  It went smoothly

  Review of 9/18/24, following an experience of 9/2/24 by REBECCA G.

• 5 / 5

  

  Edit Flag

  Easy peasy.

  Review of 9/18/24, following an experience of 9/1/24 by NORVAL W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Not good for mobile

  Review of 9/18/24, following an experience of 8/29/24 by KATRINE L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Each time you want to change the fate you have to start all over. This last time the website seemed better than previous times.

  Review of 9/18/24, following an experience of 9/4/24 by SOPHIE P.

• 3 / 5

  

  Edit Flag

  I would prefer to know about additional seating cost options when compared prices and not after selecting the flight.

  Review of 9/18/24, following an experience of 9/4/24 by AIYANA G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Site results differs between countries Payment inconsistent

  Review of 9/18/24, following an experience of 8/29/24 by THANH TAI H.

• 4 / 5

  

  Edit Flag

  Ease of navigation

  Review of 9/18/24, following an experience of 9/4/24 by EVELYN MINH CHI N.

• 5 / 5

  

  Edit Flag

  booking was straightforward and instructions were clear . I did not have to wade through too many infernal options as on many sites . The only problem was with my credit card acceptance but that may have been due to my bank.

  Review of 9/18/24, following an experience of 8/28/24 by CHRISTOPHER H.

• 1 / 5

  

  Edit Flag

  Nightmare experience flight

  Review of 9/18/24, following an experience of 8/1/24 by PATRICIA CECILIA C.

• 5 / 5

  

  Edit Flag

  The booking process was very streamlined, easy to understand and navigate. I travel and fly quite often and I’d say this site was probably the best I’ve ever used.

  Review of 9/18/24, following an experience of 9/1/24 by CINDY S.

• 1 / 5

  

  Edit Flag

  I was unable to book the trip when I was on the website from my work computer. The interface would not let me increase the passenger number to 2. Every time I tried to increase the passenger number to 2, I got an error message that said something like, there must be at least one passenger. I got a completely different interface using my home computer and was able to increase the number to 2.

  Review of 9/18/24, following an experience of 8/29/24 by SCOTT L.

• 3 / 5

  

  Edit Flag

  The premium cabin had a lot of broken pieces, the table o one of our seat, the impossible to fix the step for the feet at the other, the food was pretty bad this time too. In June had a much better experience. Also you need an app.

  Review of 9/14/24, following an experience of 8/23/24 by NINA G.

• 5 / 5

  

  Edit Flag

  Very simple, customer-friendly, efficient system.

  Review of 9/14/24, following an experience of 8/26/24 by DRAGANA H.

• 5 / 5

  

  Edit Flag

  Essy to use and understand

  Review of 9/14/24, following an experience of 8/28/24 by ANDREA B.

• 5 / 5

  

  Edit Flag

  Never heard of Frenchbee until now. and glad I found them. Website was very easy to understand and use. There were many options for flights to Paris from San Francisco. Will use again in the future.

  Review of 9/14/24, following an experience of 8/28/24 by MARINA K.

• 2 / 5

  

  Edit Flag

  The site errored out a dozen times at the end of the booking, making me start at the very beginning each time. This wasted well over an hour. The issue? I was trying to select and pay for a seat! Once I gave up on choosing a seat, the booking went through. Fix your broken site, please!

  Review of 9/14/24, following an experience of 8/25/24 by DROR S.

• 5 / 5

  

  Edit Flag

  easy steps

  Review of 9/14/24, following an experience of 8/28/24 by KACEY W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Why have you suddenly started charging for hand luggage. On my flight in March it was free-not happy

  Review of 9/14/24, following an experience of 8/26/24 by VICTORIA H.

• 3 / 5

  

  Edit Flag

  The actual service on the airplane was not the best. the crew were NOT so polite and kind

  Review of 8/31/24, following an experience of 8/18/24 by MANI F.

• 4 / 5

  

  Edit Flag

  It was good, but slow to load and change pages.

  Review of 8/31/24, following an experience of 8/17/24 by JOHN PAUL H.

• 3 / 5

  

  Edit Flag

  Booking a family vacation with three (3) adults and two (2) children. Everything was going well until we went to the seat selection. First there is an up charge just to get normal seating at $25 per seat. Where are the seats that are included in the flight price originally shown? We upgraded for luggage and a meal per person, where there no seats included? Then trying to pick out confirmed seating, the sight froze up. Upon re-entering, we now had to pick different seating as it blocked out the original seatin chosen!

  Review of 8/31/24, following an experience of 8/17/24 by JOVANI S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Well organized and easy to use

  Review of 8/31/24, following an experience of 8/17/24 by CHRISTOPHER S.

• 5 / 5

  

  Edit Flag

  It's a great airline and more people should know about it.

  Review of 8/31/24, following an experience of 8/22/24 by CORDIA V. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Perfect

  Review of 8/31/24, following an experience of 8/18/24 by JEAN CHRISTOPHE S.

• 5 / 5

  

  Edit Flag

  Easy and friendly when calling.

  Review of 8/31/24, following an experience of 8/23/24 by NATHALIE P.

• 3 / 5

  

  Edit Flag

  It was good. Didn’t like how they upsell everything, even water and earbuds though

  Review of 8/31/24, following an experience of 8/21/24 by TAYNARA C.

• 4 / 5

  

  Edit Flag

  Nothing to say

  Review of 8/31/24, following an experience of 8/25/24 by CHRISTELLE M.

• 4 / 5

  

  Edit Flag

  I like that you have the basic price assigned to the dates on the calendar. It makes it easy to select dates to fly when your flexible with them. But the basic price is a bit decisive - who can fly oversees with a purse, without even a carry-on? Then the price jumps up significantly.

  Review of 8/31/24, following an experience of 8/24/24 by MICHAEL V.

• 5 / 5

  

  Edit Flag

  Easy to navigate and everything was clear. Just missing the possibility to have a lounge at Miami Airport.

  Review of 8/31/24, following an experience of 8/23/24 by DAVID D.

Reviews displayed in chronological order