Customer reviews for us.frenchbee.com

Customer reviews

• 4 / 5

  

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  Easy

  Review of 8/31/24, following an experience of 8/21/24 by CATHERINE S.

• 4 / 5

  

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  Frustrated by inability to back to previous page to change a selection. No back button on page, using browser back button returned an error forcing the booking to be started over. Also, inability to take a carry on with basic fare means you have to upgrade and fares are then usually not competitive. Normally we fly Level to BCN instead as their basic fare includes a carry on and is usually better value.

  Review of 8/31/24, following an experience of 8/16/24 by HULDA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good

  Review of 8/31/24, following an experience of 8/20/24 by SAVITRI DEVI A.

• 3 / 5

  

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  Did not like the surprise of the extra cost for choosing your seat... more so a regular seat...

  Review of 8/31/24, following an experience of 8/19/24 by BRUNO D.

• 4 / 5

  

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  I like that the prices were quite fixed and did not change everyday or worse: based on my search! I regretted the lack of flexibility though: since there is no direct flight Paris -> Los Angele son my return I have tried to book 2 separate flights Paris -> New York New York -> Los Angeles using the multi-destinations tab but it would not let me book the 2nd flight. I managed to get a 24h stopover though. The baggage policy is a bit confusing too, especially since I will use 2 different compagnies on the return flight: would be nice if compagnies could align their policy!

  Review of 8/31/24, following an experience of 8/17/24 by CHRISTOPHE F.

• 5 / 5

  

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  bonne expérience

  Review of 8/31/24, following an experience of 8/18/24 by ANTONIO I.

• 4 / 5

  

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  This is annoying.

  Review of 8/31/24, following an experience of 8/15/24 by JOHN G.

• 3 / 5

  

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  The base fare was annoying as itdidnt allow for any carryon or meal

  Review of 8/31/24, following an experience of 8/11/24 by JOHN B.

• 3 / 5

  

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  Choise of service not clear, particulary for lunch, I have had problem for paiement, was obliged to do twice.. Mistake of your adminitration? as my electronic ticket has been receved, I received again french bee mail urging me to book.

  Review of 8/31/24, following an experience of 8/13/24 by VINCENT V.

• 5 / 5

  

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  Easy to navigate

  Review of 8/31/24, following an experience of 8/15/24 by STEPHANIE D.

• 1 / 5

  

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  Bad

  Review of 8/31/24, following an experience of 8/6/24 by MANUEL R.

• 4 / 5

  

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  In general easy to navigate. The lack of an app or account makes follow-up tasks cumbersome. I also ran into a challenge with the Safari browser during seat selection. The summary pane on the right covered up the right side of the seat selection window, making it impossible to pick seats on the right side of the plane.

  Review of 8/21/24, following an experience of 8/3/24 by CELESTINO L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easier than a year ago

  Review of 8/21/24, following an experience of 8/7/24 by DONALD JAY V.

• 5 / 5

  

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  Easy to book user friendly!

  Review of 8/21/24, following an experience of 8/8/24 by MARICELA S.

• 5 / 5

  

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  simple and straightforward w good connection timing from other airline

  Review of 8/21/24, following an experience of 8/6/24 by JEFFREY C.

• 5 / 5

  

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  Muy fácil, intuitivo y accesible

  Review of 8/21/24, following an experience of 8/8/24 by MARIA SHEILA G.

• 5 / 5

  

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  Great service and amenities

  Review of 8/21/24, following an experience of 8/4/24 by RICARDO C.

• 5 / 5

  

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  Easy to use.

  Review of 8/21/24, following an experience of 8/9/24 by PATRICIA S.

• 3 / 5

  

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  It’s okay

  Review of 8/21/24, following an experience of 8/7/24 by THERESE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was very easy to find and book the tickets.

  Review of 8/21/24, following an experience of 8/7/24 by GIULIA M.

• 4 / 5

  

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  To my opinion I think the website is well designed, the reason I give 4 stars is that when is time to choose the price there is not much explanation in the benefit of choosing Premium. The price is double and it seems that the only advantage is your ticket is refundable and you get a second luggage. It doesn’t talk about the quality of seat, legs room etc.

  Review of 8/21/24, following an experience of 8/8/24 by CATHERINE T.

• 5 / 5

  

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  I was able to easily navigate the online reservation system. I had to play with departure dates in order to find a premium seat.

  Review of 8/21/24, following an experience of 8/6/24 by CURTIS I.

• 5 / 5

  

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  I love Frenchbee way better than Air France!

  Review of 8/21/24, following an experience of 8/9/24 by FATIMA DIANA M.

• 3 / 5

  

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  The website was hard to navigate. I wanted information on baggage policy and I found that hard to find. I need extra baggage weight and it said I have to make some extra contact to do that. I probably won’t fly tho airline because the website is poorly designed. Furthermore, I received an email in French and I don’t even speak French. There wasn’t translation offered in my email

  Review of 8/21/24, following an experience of 8/6/24 by RENEE A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Overall good experience

  Review of 8/21/24, following an experience of 8/1/24 by THIERRY K.

• 4 / 5

  

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  It was a little frustrating because it kicked me out of the reservation twice. I don’t know why, however, I had to start over again, twice.

  Review of 8/21/24, following an experience of 8/2/24 by REGINA G.

• 4 / 5

  

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  Let you know after flight

  Review of 8/21/24, following an experience of 8/2/24 by RANDALL N.

• 5 / 5

  

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  It was straightforward and easy to navigate the website.

  Review of 8/21/24, following an experience of 8/7/24 by CRISTIAN R.

• 4 / 5

  

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  I recently purchased a luggage speedy delivery between Miami and Paris, my luggage arrived the last one

  Review of 8/21/24, following an experience of 8/2/24 by MICHEL V.

• 1 / 5

  

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  There was no AC in the plane the entire flight. Very hot. The food was not good, not worth the extra money for a ticket. Will not be flying this airline again. Would rather spend a little more on American Airlines for better seats/room/food/cold air.

  Review of 8/21/24, following an experience of 8/1/24 by LILY M.

• 4 / 5

  

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  Overall, it was an acceptable experience.

  Review of 8/21/24, following an experience of 7/18/24 by SUSAN A.

• 5 / 5

  

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  Very modern an easy to use

  Review of 8/21/24, following an experience of 6/23/24 by STEFFEN H.

• 5 / 5

  

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  This was my very first time flying with French Bee -- I'm in Love!! Wonderful experience from ticket to lovely flight to landing in Paris for the Olympic.Ganes!! I will for sure be a returning customer -- Merci beaucoup French Bee!! Xo

  Review of 8/15/24, following an experience of 7/29/24 by JAMES W.

• 5 / 5

  

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  Excellent!

  Review of 8/15/24, following an experience of 7/29/24 by MARIA KATHERINE A.

• 5 / 5

  

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  Very easy to use website.

  Review of 8/15/24, following an experience of 8/1/24 by PATRICK H.

• 5 / 5

  

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  your website is very easy to use....the three options are clear.

  Review of 8/15/24, following an experience of 7/31/24 by BERNARD V.

• 5 / 5

  

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  easy booking all around. From finding flights to selecting add-ons. Can't recommend the company yet as it will be my 1st time flying with them in September.

  Review of 8/15/24, following an experience of 7/31/24 by MARTINE S.

• 3 / 5

  

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  Not so easy to navigate the site. There is room for improvement.

  Review of 8/15/24, following an experience of 7/29/24 by HILDA D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I have been charged 2 times for the same ticket and still have not received my refund. I was charged $4700 twice. This is unacceptable and sad. I’m afraid I will have to fight to get my refund. Terrible, just terrible.

  Review of 8/15/24, following an experience of 7/26/24 by RENEE J.

• 4 / 5

  

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  Premium was a good experience for the cost.

  Review of 8/15/24, following an experience of 7/27/24 by ZACHARY HARPER M.

• 3 / 5

  

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  It was just ok. It took the rep a while to find my old voucher that hasn't expired after telling me it has expired & I showed them we were still within 1 year of it being valid. Then the link I was emailed has already expired, because they emailed me at like 2am, bc I'm on pst not Europeans time.

  Review of 8/15/24, following an experience of 7/26/24 by LENNIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy and fast to use.

  Review of 8/15/24, following an experience of 7/26/24 by ARACELI A.

• 4 / 5

  

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  I received all information I needed

  Review of 8/15/24, following an experience of 7/27/24 by MALGORZATA MARIA R.

• 4 / 5

  

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  GOOD

  Review of 8/15/24, following an experience of 7/28/24 by MAHE K.

• 5 / 5

  

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  Easy to navigate, no surprises.

  Review of 8/15/24, following an experience of 7/26/24 by WILFRED K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  You scam guests by booking a cheap flight and then offering a very bad experience. You think you will get repeat customers this way? No way!

  Review of 8/15/24, following an experience of 7/26/24 by BRANDO B.

• 5 / 5

  

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  We have booked with you before and appreciated the fare prices. The website is easy and clear to use.

  Review of 8/6/24, following an experience of 7/20/24 by LANDEN Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy

  Review of 8/6/24, following an experience of 7/25/24 by CAROLINA L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  We liked the French Bee website. Our booking was good. I wish you had an app that we could use on our phone. I hope the trip goes as smooth as the booking.

  Review of 8/6/24, following an experience of 7/25/24 by SHERYL A.

• 5 / 5

  

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  Almost Qatar quality for Ryanair prices! No joke, I’ve flown with both before. Frenchbee got us out of Los Angeles with a last minute booking we did, because all Delta flights were cancelled leaving us stranded in the US. I’m 85kg and 181 cm tall, with 777-300 plane I flew 10 hours from Los Angeles to Paris in comfort, in economy! Decent food, enough legroom and good service. Appreciated the experience all along.

  Review of 8/6/24, following an experience of 7/20/24 by HUSEYIN C.

• 5 / 5

  

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  Great and easy!

  Review of 8/6/24, following an experience of 7/25/24 by LILY M.

• 4 / 5

  

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  went well

  Review of 8/6/24, following an experience of 7/20/24 by SONYA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have only flown once and in Premium. First time was excellent airline and great prices. I am back to Paris, from Los Angles in a month.

  Review of 8/6/24, following an experience of 7/21/24 by THOMAS E.

• 5 / 5

  

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  Perfect

  Review of 8/6/24, following an experience of 7/26/24 by JOHANNES IMMANUEL H.

• 5 / 5

  

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  Good experience, clear procedure and satisfactory

  Review of 8/6/24, following an experience of 7/20/24 by CARLOS JULIO O.

• 4 / 5

  

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  All good

  Review of 8/6/24, following an experience of 7/18/24 by VINCENT F.

• 1 / 5

  

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  Fees and taxes not refunded on unused tickets

  Review of 8/6/24, following an experience of 7/7/24 by JOE G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Fast and easy to navigate

  Review of 8/6/24, following an experience of 7/19/24 by NGOC TUONG MARY N.

• 3 / 5

  

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  two main issues: the first is when navigating seat selection, i could not see the seats on the right side of the plane. the chart wasn't displaying properly so I couldn't select on that side. Second is the advertised prices are literally half of what you end up paying - I already understood there would be additional charges for where you sat, how much baggage you have, if you wanted to change your flight or make it refundable, etc. Its the taxes and fees that were not disclosed until you were on the last page before purchasing that make up the difference, and it felt like I was mislead on what I could expect to budget for a flight when considering this airline.

  Review of 8/6/24, following an experience of 7/16/24 by CHRISTINE A.

• 4 / 5

  

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  It was fast and easy

  Review of 8/6/24, following an experience of 7/19/24 by ALEXANDRIA M.

• 3 / 5

  

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  If you needed to go back, everything would have to be re-entered so it was a bit annoying. Payment process was fine though

  Review of 7/28/24, following an experience of 7/17/24 by FELICIA K.

• 3 / 5

  

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  It was difficult to pass the verification screens even though I’m a legitimate customer.

  Review of 7/28/24, following an experience of 7/13/24 by YVETTE W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Relaxing. Food was good. Staff were friendly,

  Review of 7/28/24, following an experience of 7/14/24 by AIDEEN G.

• 5 / 5

  

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  Everythink was without problems!

  Review of 7/28/24, following an experience of 7/11/24 by ALEXANDER S.

• 4 / 5

  

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  I have pleased at the option for flights and ability to customize meal options. My only constructive feedback is that on both my orders, after receiving confirmation, I was also sent an email reminding me to book my flight. This made me panic that my flight was not booked…

  Review of 7/28/24, following an experience of 7/10/24 by JADE M.

• 3 / 5

  

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  Flight options are clear, but it is very frustrating to not be able to book an upgrade. I always upgrade and have to wait until check-in at the airport. The online option always says 'no room available', then I get to the airport and there is a lot of room, onboard the plane it is sometimes almost completely empty in upgraded seats. I would be much happier and relaxed and you would book much more revenue if the upgrade options were available and accurate.

  Review of 7/28/24, following an experience of 7/16/24 by GLORIA F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use and navigate

  Review of 7/28/24, following an experience of 7/13/24 by NAVEEN R.

• 4 / 5

  

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  The payment system was not functioning when I purchased my ticket .. but I waited and a little later I could purchase my ticket.. it was then an easy transaction

  Review of 7/28/24, following an experience of 7/8/24 by FRANCOIS M.

• 4 / 5

  

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  Very easy to follow. I like calendar tnat showed prices

  Review of 7/28/24, following an experience of 7/9/24 by LORI K.

• 2 / 5

  

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  They would not take my Visa card and finally called Visa to get it straightened out

  Review of 7/28/24, following an experience of 7/8/24 by JOHN GEORGE M.

• 1 / 5

  

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  I arrived at the suitcase check in counter 87 minutes before the flight (due to a delyed baggage collection from my previous flight. I ran as fast as I could). There were still employees present but they didnt want to help me. I was very sad, and in addition to them not being interested in helping, they were being personally mean and disrespectful.

  Review of 7/28/24, following an experience of 5/19/24 by KIM K.

• 5 / 5

  

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  I found the site easy to use.

  Review of 7/28/24, following an experience of 7/9/24 by DAVID R.

• 5 / 5

  

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  Super! Great! 👍👌

  Review of 7/25/24, following an experience of 7/6/24 by KIERAN C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy :)

  Review of 7/25/24, following an experience of 7/7/24 by FRANCOIS GUILLAUME J.

• 5 / 5

  

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  easy

  Review of 7/25/24, following an experience of 7/6/24 by ALICIA G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  missed my flight with no refund because the registration desk closed early without any notice and the online check-in simply did not work. thanks guys, i will NOT be coming back!

  Review of 7/25/24, following an experience of 7/5/24 by ANGELIKA B.

• 4 / 5

  

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  Easy to make reservations

  Review of 7/24/24, following an experience of 7/5/24 by CELINE C.

• 2 / 5

  

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  Why have I been charged twice for the single ticket. I have one visa at $706CAD and one at $726CAD.

  Review of 7/24/24, following an experience of 7/4/24 by JAEDEN E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fue muy fácil, clara la información

  Review of 7/22/24, following an experience of 7/1/24 by MARIANA B.

• 5 / 5

  

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  very easy to use website. very confusing with regards to baggage and check in. Not clear at all if needed to pay extra for a carry on size bag or if one is allowed. needs to be clarified.

  Review of 7/22/24, following an experience of 6/29/24 by MARLA S.

• 1 / 5

  

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  The link from email to upgrade the ticket didn’t open. There was no error message to say why I can’t check in online: just no button to go next. There was no message online to say I need a return ticket. Otherwise I cannot board.

  Review of 7/22/24, following an experience of 7/2/24 by DOLORES U. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  easy to use

  Review of 7/22/24, following an experience of 6/28/24 by FOUAD E.

• 2 / 5

  

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  Worst airline ever.

  Review of 7/21/24, following an experience of 7/1/24 by CATHERINE P.

• 4 / 5

  

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  Good airplane , I had a nice flight with you.

  Review of 7/20/24, following an experience of 7/1/24 by KAMREN S. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Would never get smart ticket again waste of money. Food is so bad.

  Review of 7/20/24, following an experience of 6/30/24 by APRIL N.

• 2 / 5

  

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  I was explained that it's impossible to use a voucher using the online reservation system, even if you enter the proper voucher number, and must be done by a live person on the phone. Nowhere does it say it on the site, it just keeps telling you you are doing it wrong. What I am the most upset about is that if you change flight, and you had already paid for a seat assignment, you have to pay the seat assignment again on the new flight, even though you free up a seat on the previous flight. It is highly unfair.

  Review of 7/20/24, following an experience of 6/28/24 by NEWELL M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Problem with pay

  Review of 7/20/24, following an experience of 7/1/24 by MARCIN KAROL P.

• 5 / 5

  

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  Easy

  Review of 7/17/24, following an experience of 6/27/24 by HAROLD M.

• 5 / 5

  

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  Xxx

  Review of 7/17/24, following an experience of 6/27/24 by EDWARD B.

• 5 / 5

  

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  very smooth

  Review of 7/17/24, following an experience of 6/27/24 by YUAN P.

• 5 / 5

  

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  My experience was efficient and great. It’s the 4th time I make a reservation with FrenchBee and it’s all good. I always book premium economy 5A seat Thanks

  Review of 7/17/24, following an experience of 6/27/24 by ELHAME H.

• 1 / 5

  

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  Your website is horrible. Doesn't work half the time.

  Review of 7/17/24, following an experience of 6/26/24 by KAMRAN M.

• 1 / 5

  

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  No way to return to the previous step (user info, or seat selection). I had to restart the process 3 times. In this process the price kept changing and I got my tickets for 400 more than initially registered with. I'm only booking you because that's the direct flight to LA from Orly. I'm really not a fan of your airline.

  Review of 7/17/24, following an experience of 6/27/24 by AALIYAH R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  You have very good website. It was very easy to navigate. I like 3D seats view, it was very helpful while I chose the seats. Like your company

  Review of 7/17/24, following an experience of 6/27/24 by JULIA A.

• 4 / 5

  

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  Booking of flight San Diego/Tahiti

  Review of 7/5/24, following an experience of 6/24/24 by CLAIRE C.

• 5 / 5

  

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  Easy to navigate and very understandable, very direct

  Review of 7/5/24, following an experience of 6/22/24 by LUIS M.

• 4 / 5

  

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  Booking was quick and efficient, however, i wish there was a way of not entering the same passeger info everytime. Login registration would be helpful since we used the site several tumes already.

  Review of 7/5/24, following an experience of 6/25/24 by ELANA Z.

• 5 / 5

  

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  easy to navigate and understand all prices.

  Review of 7/5/24, following an experience of 6/26/24 by BELTRAND A.

• 5 / 5

  

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  Great prices and very convenienct time schedule!!!

  Review of 7/5/24, following an experience of 6/26/24 by YUMI TAKADA F.

• 4 / 5

  

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  Overall, it was good, but some parts of the website were in French, although I chose English interface. And I received emails in French afterwards.

  Review of 7/5/24, following an experience of 6/23/24 by ROMAN B.

Reviews displayed in chronological order