Customer reviews for us.frenchbee.com

Customer reviews

• 5 / 5

  

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  I highly recommend FrenchBee to anyone planning to travel. The airline offers excellent service, and the online reservation system is easy to use, providing quick feedback. However, I would like to make a couple of suggestions. When someone purchases a ticket on your website and the price drops shortly after, it would be considerate to offer a refund for the price difference. Additionally, implementing student discounts would greatly help students travel more affordably. Thank you for your understanding and consideration.

  Review of 7/5/24, following an experience of 6/26/24 by WERNER S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  WOW, exciting on our upcoming trip, can't beat the price and direct flight from Florida to Orly Paris...

  Review of 7/5/24, following an experience of 6/16/24 by FRANK L.

• 5 / 5

  

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  Site was clean, easy to navigate and had very clear information and directions.

  Review of 7/5/24, following an experience of 6/19/24 by STEPHEN B.

• 4 / 5

  

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  Easy to navigate

  Review of 7/5/24, following an experience of 6/17/24 by EDWARD C.

• 5 / 5

  

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  great service and a great flight

  Review of 7/5/24, following an experience of 6/20/24 by WITOLD PETER K.

• 4 / 5

  

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  Booking was easy. Good service in Premium for check-in and baggage handling. The onboarding process was a little chaotic at first. Suggest organizing the lines per boarding class a little better. Onboard service was very good and the flight attendants were attentive and courteous.

  Review of 7/5/24, following an experience of 6/17/24 by KEVIN H.

• 5 / 5

  

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  Smooth

  Review of 7/5/24, following an experience of 6/16/24 by CHITRA T.

• 5 / 5

  

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  I used this website first time. And it was very easy and understandable. Thank you.

  Review of 7/5/24, following an experience of 6/17/24 by DARIA M.

• 3 / 5

  

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  Boarding was messy, groups for were not clearly defined therefore everyone was trying to get in at once. Crew did not know how to help either. The aircraft was slightly dirty. Other than that, a good experience.

  Review of 7/5/24, following an experience of 6/22/24 by ENRIQUE MARCOS M.

• 5 / 5

  

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  very easy to navigate!

  Review of 7/5/24, following an experience of 6/10/24 by ANH THU P.

• 3 / 5

  

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  Rate calendar was easy to read, not being able to filter by nonstop flights made things more difficult. Rates and what each rate included were easy to understand. Seat map was not loading correctly for the return flight and showed overlapping seats. Return flight had lie flat seats but that seat description wasn’t listed anywhere else on the website.

  Review of 7/5/24, following an experience of 6/12/24 by REMY T.

• 5 / 5

  

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  La navigation est aisée mais il faut comprendre la succession des services et des tarifs afférents. Le prix est mon principal objectif pour ce voyage-ci.

  Review of 7/5/24, following an experience of 6/10/24 by THIERRY D.

• 3 / 5

  

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  We like the airline but It was quite lengthy and frustrating to use the French Bee website as when we booked our tickets and paid with a valid CC, we kept having a message that our card could not go through. We called our bank and they said there was no issues with our card After trying several times, the message kept popping up. So we decided to use a different credit card and again, a message came up in red saying our payment cold not go through. So we gave up and suddenly we got an email alert with our 2 confirmed tickets . So you need to improve your website for the payment. We used Firefox but regardless all browsers should work when it comes to business merchants.

  Review of 7/5/24, following an experience of 6/15/24 by SERGE G.

• 1 / 5

  

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  I am being charged twice for One reservation!! I was charged individually for each passenger and then another charge of both tickets all together

  Review of 7/5/24, following an experience of 6/14/24 by CHRISTIAN G.

• 5 / 5

  

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  easy to book

  Review of 7/1/24, following an experience of 6/14/24 by YEVGENY T.

• 4 / 5

  

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  Booking process was easy. Luggage prices? Overinflated. Charging for a meal on transatlantic 11h floght?! Ridiculous!

  Review of 7/1/24, following an experience of 6/14/24 by PIOTR P.

• 4 / 5

  

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  very good

  Review of 7/1/24, following an experience of 6/14/24 by SUSAN B.

• 4 / 5

  

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  Couldn’t pay with paypal, this is a huge minus. The rest is good

  Review of 7/1/24, following an experience of 6/14/24 by LIUDMYLA D.

• 4 / 5

  

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  good: quick. bad: no button to go back before payment, impossible to change services or change of seat. unclear instructions regarding dimensions when adding sports equipment. on the booking page, it said skis cannot exceed 165 cm. doesnt make sense. not allocating joined seats when buying a ticket for two people and forcing to add 10% and buy seats is not classy at all. greedy, stingy, upsetting.

  Review of 7/1/24, following an experience of 6/11/24 by DEJON T. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Everything was fine.

  Review of 7/1/24, following an experience of 5/29/24 by PAVEL M.

• 3 / 5

  

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  This is the first time I will be flying with this compagnie. I don't know yet if I would recommend yet. I need to fly first, get the experience and then I will be able to give you my opinion.

  Review of 7/1/24, following an experience of 6/12/24 by NELLY D.

• 1 / 5

  

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  terrible customer service, refused to let me speak to a supervisor. I purchased a ticket from the United States and needed to cancel or upgrade seat and you refused. you scam Americans by somehow sending them to the fresh site and then say you can't do 24 hour US laws

  Review of 7/1/24, following an experience of 6/8/24 by SOPHIA C.

• 4 / 5

  

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  It was pretty easy but a bit hard to understand what the seat differences were.

  Review of 7/1/24, following an experience of 6/5/24 by ROWAN S.

• 4 / 5

  

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  Was easy to navigate but could not find where to include our TSA known traveler number.

  Review of 6/29/24, following an experience of 6/9/24 by MICHAEL D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Another flight had yo be booked for three following day because the gate agent refused to check the bag after standing in line and checking in the customer ahead. The gare agent suggested to discuss the luggage as a solution

  Review of 6/29/24, following an experience of 6/9/24 by VANESSA P.

• 5 / 5

  

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  Very good flight experience, but the website is not very user friendly

  Review of 6/29/24, following an experience of 4/15/24 by MARYAN M.

• 5 / 5

  

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  I had no problem with the site.

  Review of 6/28/24, following an experience of 6/8/24 by KAREN N.

• 5 / 5

  

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  Easy peasy

  Review of 6/28/24, following an experience of 6/9/24 by VIORICA R.

• 2 / 5

  

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  Pas prévenu que le premier payment devenait une pre autorisation et que je serai prélevé plus tard, sans mon avis ! J’ai dû sortir 2 fois le montant du billet. Jamais vu ça ailleurs !

  Review of 6/28/24, following an experience of 6/8/24 by LEO N.

• 3 / 5

  

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  bug. parfois les prix ne sont pas les meme une fois dans la fenêtre d'achat, ce qui oblige à revisiter les choix. Le problème n'est pas la pertinence du choix de vol ou de type de place, C'est que frenchbee a gonflé ses prix de 50 à 70% depuis le changement de direction il y a 2 ans. Ne me parlez pas de prix du kérosène. Cela ne tient plus.

  Review of 6/28/24, following an experience of 6/9/24 by PATRICK B.

• 3 / 5

  

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  The charge name on my charge card was different than frenchbee and there was no way to verify this name is the same or ok SKYLR? Also check-in is close to flight day and cannot preload documents. Also I booked a flight and had a medical emergency and I’m not able to change date and time even for a fee? Thank you for asking.

  Review of 6/28/24, following an experience of 6/8/24 by HASSIE Q. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  excelent todo, muy fácil de usar la pagina

  Review of 6/23/24, following an experience of 6/3/24 by KARLA ISABEL Z.

• 3 / 5

  

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  I purchased smart fare with 1 baggage place, but I have sports equipment instead of standard baggage and now I can’t upgrade it to sports equipment baggage. So I had to purchase more cheap fare to add baggage I need. I didn’t know about it and now I’m upset.

  Review of 6/23/24, following an experience of 6/5/24 by NATALIA L.

• 5 / 5

  

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  Haven’t traveled on the Bee yet but the site was user friendly.

  Review of 6/23/24, following an experience of 6/7/24 by KENNETH L.

• 5 / 5

  

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  Very easy to navigate, presentation is nice and easy to understand, I recommend

  Review of 6/23/24, following an experience of 6/7/24 by MEDA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great, over all easy to use

  Review of 6/23/24, following an experience of 6/5/24 by CHELSEY P.

• 4 / 5

  

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  Room for improvement. There is no easy way to go back a page, you have to restart your whole reservation. I don't lie that $70 is the only baggage price. Because it is a red eye flight, I don't want my sleep to be interrupted for a meal. There should be a way to have no meal.

  Review of 6/23/24, following an experience of 6/4/24 by ANDREA W.

• 5 / 5

  

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  very easy, prices and conditions are good. I was just a bit disappointed to find no information about the "Youth Fare"which is described. My son is going to travel (technically a youth- 14yo) but I couldn't find this fare for him. Appart from that, perfect

  Review of 6/23/24, following an experience of 6/4/24 by PIERRE L.

• 5 / 5

  

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  Easy to book

  Review of 6/23/24, following an experience of 6/7/24 by WADE PRICHARD H.

• 5 / 5

  

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  It's a good airline, professional staff, good food. It is the best for me to go from Miami to Paris. And they are usually on time.

  Review of 6/23/24, following an experience of 6/4/24 by JOELLE T.

• 3 / 5

  

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  The site doesn't remember which currency you select, so every time that you do a search you have to reset the currency. Once you are looking at fares, there is not a way to modify the airports selected, so you have to start completely from scratch. Between these two issues, and the website not being terribly responsive, it takes a long time to search for fares across airports.

  Review of 6/23/24, following an experience of 6/4/24 by MELISA D.

• 5 / 5

  

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  good ease of navigation and simplistic design that avoided the overcrowdedness and spammy/intrusive "add-on" pushes that some other budget airline booking processes overload you with.

  Review of 6/23/24, following an experience of 6/5/24 by PETER M.

• 5 / 5

  

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  Very easy

  Review of 6/23/24, following an experience of 6/7/24 by BRADLEY D.

• 4 / 5

  

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  great site

  Review of 6/23/24, following an experience of 6/1/24 by ROSE T.

• 1 / 5

  

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  Modifiable ticket needs to be more clear. As a first time customer, I thought it meant you can change your flight. I was wrong. The website is not clear as to what it truly means. You can only change day and time and not the departure or arrival.

  Review of 6/23/24, following an experience of 6/3/24 by JENNIFER C.

• 3 / 5

  

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  La verdad el servicio de comidas no es muy bueno y el poder accederlo a una silla mejor me parece muy costoso deberían fidelizar a los clientes de alguna manera

  Review of 6/21/24, following an experience of 5/31/24 by MILTON B.

• 1 / 5

  

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  I feel mislead and ripped off! I was presented with a package that was "supposedly" cheaper or a deal so I chose to upgrade my ticket which included a meal, bags, etc. Although when it came time to select my meal, I chose the gluten free option because I have Celiac disease and I have no other choice. So upon completing my selections, I was charged another $35 for a meal that I already paid for in the bundled deal! So in total, I'm paying over $70 for ONE gluten free airplane meal? Are you kidding? If I had known that the bundled meal did not include GF options, I would not have bundled my ticket and I would have just paid for my bag and meal separately. But by that point in my reservation, I didn't have the option so I just had to proceed. Having Celiac disease can be considered a disability and you are taking advantage of this. I understand that gluten free food may cost a little bit more but $70+?? Should I expect a 5 star meal served by a waiter???? Absurd!!! I'm so angry about this.

  Review of 6/21/24, following an experience of 6/1/24 by TARA P.

• 3 / 5

  

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  somewhat confusing layout website and not straight forward with the price process!

  Review of 6/21/24, following an experience of 5/31/24 by PEARLIE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy booking,everything understandable

  Review of 6/18/24, following an experience of 6/1/24 by VALERIIA L.

• 4 / 5

  

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  My only complaint is that when I began the booking process the site told me that there were only two seats left for the flight. But when I got to the point where I chose seats there were many more than two seats available.

  Review of 6/18/24, following an experience of 5/29/24 by MICHELE S.

• 3 / 5

  

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  After booking my flight, i have received daily emails asking me to complete my booking. My booking is complete. There is something wrong with your system.

  Review of 6/18/24, following an experience of 5/30/24 by LISA G.

• 5 / 5

  

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  Easy and clear.

  Review of 6/18/24, following an experience of 5/30/24 by DEONDRE C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I had to contact an agent to complete my reservation before I could navigate the web site. Still I was not able to select my seats for thr Alaskan Airlines portion of the.flight

  Review of 6/18/24, following an experience of 5/29/24 by ERNEST W.

• 5 / 5

  

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  Very good

  Review of 6/18/24, following an experience of 5/28/24 by HILDA M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Very poorly designed website. I had to make a change to my baggage purchase, which required me to cancel the entire reservation! And, had to wait 6 weeks for a refund. Food offerings are also not clear. Prices on food are rediculous!

  Review of 6/18/24, following an experience of 5/29/24 by JON S.

• 5 / 5

  

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  Super

  Review of 6/17/24, following an experience of 5/29/24 by GUIDO WILHELM L.

• 5 / 5

  

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  😊😊😊

  Review of 6/17/24, following an experience of 5/28/24 by KATERYNA Y.

• 5 / 5

  

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  It has been quick and simple

  Review of 6/17/24, following an experience of 5/28/24 by SILVIA C.

• 5 / 5

  

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  Easy to navigate

  Review of 6/17/24, following an experience of 5/28/24 by SILVIA C.

• 1 / 5

  

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  This is a horrible airline. They are budget but they cut corners everywhere. The worst is customer service, which is useless. They took my money to upgrade seats then, without prior notice, downgraded me, my 2 companions, and a bunch of other people at the gate. Even worse, they did not refund the money. I've been having to dispute this for the past 5 days. Don't fly with them.

  Review of 6/17/24, following an experience of 3/2/24 by MARC R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was recommended by our travel agent and it worked great.

  Review of 6/12/24, following an experience of 5/25/24 by HEATHER V.

• 3 / 5

  

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  My booking expierience was good

  Review of 6/12/24, following an experience of 5/2/24 by NATHANIEL R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy experience to book a reasonably priced trip to Paris. :)

  Review of 6/12/24, following an experience of 5/18/24 by ANGELA W.

• 5 / 5

  

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  Excellent support.

  Review of 6/12/24, following an experience of 5/26/24 by ROBERT M.

• 2 / 5

  

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  It was not easy to navigate in this website.

  Review of 6/12/24, following an experience of 5/23/24 by ANTHEA C.

• 1 / 5

  

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  Review of 6/12/24, following an experience of 5/23/24 by BRENNAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy website

  Review of 6/11/24, following an experience of 5/23/24 by RUBY C.

• 5 / 5

  

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  Great prices, easy to book

  Review of 6/11/24, following an experience of 5/23/24 by MARIA T.

• 1 / 5

  

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  Worst service experience, lack of empathy and understanding, unwillingness to help, or research more about the situation. I will make sure no one uses this service moving forward.

  Review of 6/11/24, following an experience of 5/21/24 by AARJAV T.

• 4 / 5

  

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  It would have been more efficient for me if I could see the different fare classes before searching. Also it would be better if the low-fare search includes the fare class as filter so that I can select the date based on the lowest fare of my preferred class, not the basic class. Also I wouldn’t recommend FrenchBee because its seat width is more narrow than other long-haul airlines.

  Review of 6/11/24, following an experience of 5/22/24 by HENRY L.

• 4 / 5

  

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  It is fine

  Review of 6/11/24, following an experience of 5/22/24 by ELVERA K. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Always I have to start over. Information is not saved

  Review of 6/11/24, following an experience of 5/23/24 by ROSA M.

• 4 / 5

  

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  It was easy and quick, but I didn’t like how you had to pay for a carry on… didn’t use to need to do that before. Will keep that in mind next time I compare prices between carriers now and French Bee (giving me Spirit Airlines vibes)

  Review of 6/11/24, following an experience of 5/22/24 by TOD J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent customer service, goo prices.

  Review of 6/11/24, following an experience of 5/21/24 by FERNANDO T.

• 5 / 5

  

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  Fast and simple. Wasn’t clear enough on the meal selection beforehand need to improve that piece.

  Review of 6/8/24, following an experience of 5/22/24 by DANA ROSE K.

• 5 / 5

  

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  My experience with the website navigation was wonderful. It's user friendly, easy to understand and navigate. The options were clear and to the point. Not too many pages to hop around. The prices were clear. No add on fees for this and that. Easy to checkout and make a payment. They even follow up email with possible required documents to carry for entry into France. Awesome, my first time, might use again if flight is wonderful. That will be another review.

  Review of 6/8/24, following an experience of 5/20/24 by SIMM S.

• 1 / 5

  

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  No information was available on your site.

  Review of 6/8/24, following an experience of 5/18/24 by BAHRAM A.

• 5 / 5

  

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  It’s easy.

  Review of 6/8/24, following an experience of 5/21/24 by VEDA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything perfect ! Srevuce, meal, the plane .

  Review of 6/8/24, following an experience of 5/19/24 by ALEKSANDRA K.

• 5 / 5

  

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  It's easy to use but I don't get why I can't change my title even though I can change my gender.

  Review of 6/8/24, following an experience of 5/20/24 by HILARY C.

• 4 / 5

  

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  Sometimes, it can be a little confusing about what is included when selecting the option. Such as is the seat included or do I have to pay for it separately.

  Review of 6/8/24, following an experience of 5/22/24 by MARIE L.

• 4 / 5

  

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  Overall, an excellent experience--just one issue caused me to deduct a star. When I got to the credit card part, it kept telling me my credit card info was incorrect. I entered it several times, even tried a different card, same result. Finally, I figured out it may be the PHONE #, NOT the credit card. You must type your country code, NO PLUS at beginning. WHY could the site not tell me this?? I imagine many bookings have been lost to this. Apart from this, however, the site is easy to navigate and find good fares.

  Review of 6/6/24, following an experience of 5/18/24 by MICHELLE H.

• 1 / 5

  

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  I tried to change dates on a flight to Paris due to an emergency. My father was dying of cancer and I needed to be with him before passing away. The person I talked to on the phone refused to accommodate my request. This is bad manners. I had to book another flight and pay full price! Again, this was a VERY SPECIAL circumstance and you denied my request! Not good.

  Review of 6/6/24, following an experience of 5/11/24 by XAVIER F.

• 1 / 5

  

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  Agent told me that I could carry on one carry-on for 30 euros, but when I bought ticket online, I was charged 60 euro.

  Review of 6/4/24, following an experience of 5/15/24 by MARA A.

• 5 / 5

  

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  I’ve never had any booking problems with French Bee.

  Review of 6/4/24, following an experience of 5/16/24 by HANH THI T.

• 3 / 5

  

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  you have to go back to first page each time you want to change your search/day/...not very effective

  Review of 6/1/24, following an experience of 5/13/24 by KARIM K.

• 4 / 5

  

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  With the exception of paying by credit card which kept getting declined and I had to call the credit card company fraud department and complete the transaction on the phone with them, everything else about booking is simple. Everything is explained and I feel confident that our trip will be excellent.

  Review of 6/1/24, following an experience of 5/14/24 by KIM C.

• 4 / 5

  

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  Good website navigation

  Review of 6/1/24, following an experience of 5/14/24 by MATIAS G.

• 2 / 5

  

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  Finding a suitable flight was the best part. The booking process started off okay, but then too many options started popping up to add things even though i selected premium seats, which was very confusing. The payment close out wasn’t working and I had to go through the booking process 3 more times until it finally went through. Then I got several emails telling me to complete my booking or I will lose it, even though the payment went through and I had our booking number.

  Review of 6/1/24, following an experience of 5/12/24 by ROBERT S.

• 4 / 5

  

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  It was fine, thanks

  Review of 5/27/24, following an experience of 4/13/24 by OLEKSII P.

• 5 / 5

  

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  Went smoothly. Self explanatory

  Review of 5/27/24, following an experience of 5/10/24 by DAWSON K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Very bad experience

  Review of 5/27/24, following an experience of 5/7/24 by ISABELLE P.

• 5 / 5

  

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  EASE OF WEBSITE

  Review of 5/27/24, following an experience of 5/9/24 by MARIANNE H.

• 4 / 5

  

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  The website was very easy to navigate, and thorough descriptions were given regarding the various price points. I also like that there was a seat map in which you can choose your seat ahead of time.

  Review of 5/25/24, following an experience of 5/5/24 by LAURIN P.

• 5 / 5

  

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  EAsy navigation and hassle-free booking

  Review of 5/25/24, following an experience of 5/5/24 by TOY G.

• 5 / 5

  

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  Easie4rr than Air France, Priceline or Expedia.

  Review of 5/25/24, following an experience of 4/29/24 by THOMAS R.

• 1 / 5

  

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  It showed an error when trying to confirm. +100EUR when trying to book again the same flights, a few seconds later...

  Review of 5/25/24, following an experience of 5/5/24 by THIBAULT C.

• 2 / 5

  

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  I got this message when I did my booking Something went wrong. We are sorry for the inconvenience, we encountered an error processing your request. *  Your confirmation request could not be processed because the system is already processing a request from you. If you were trying to confirm a booking, please review your trip list to check whether your trip has been confirmed (3002) Then when I tried the next day the price was $350 more. I called their agent and nothing was related to my Credit card but nevertheless they never gave me the price I found the day before BTW, the day before I tried with 2 different credit cards and Paypal, none of them went thru. It was a Sunday so no agent on call.

  Review of 5/19/24, following an experience of 4/29/24 by CHLOE S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy to navigate. Reasonable price

  Review of 5/19/24, following an experience of 5/3/24 by SEGISMUNDO M.

• 5 / 5

  

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  Great

  Review of 5/19/24, following an experience of 4/29/24 by FAISAL R.

Reviews displayed in chronological order