Customer reviews for us.frenchbee.com

Customer reviews

• 5 / 5

  

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  Easy to navigate, very logical website.

  Review of 5/19/24, following an experience of 4/29/24 by HANS CHRISTIAN S.

• 5 / 5

  

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  Very easy.

  Review of 5/19/24, following an experience of 4/29/24 by NADEGE A.

• 5 / 5

  

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  Easy to navigate.

  Review of 5/19/24, following an experience of 5/4/24 by MARK L.

• 4 / 5

  

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  I have booked with FrenchBee so many times that I am well-acquainted. I am surprised that I cannot create an account that would store all of my info, and I am surprised that there is no mobile appli, but that's not too critical. It's just a bother to re-enter all of my data rather than have a profile. And lastly, the most aggravating aspect of the ticketing process is the seat selection -- that I feel "nickeled-and-dimed" (with the petty up-charge to sit with my co-traveler wife or whatever). I'd rather the seat selection be built into the price, rather than find out in the process that it's going to cost me $40 more to sit with my wife.

  Review of 5/19/24, following an experience of 5/4/24 by JONATHAN D.

• 4 / 5

  

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  Quick easy and perfectly clear. The only negative note is the exorbitant cost of having a vegan meal.

  Review of 5/19/24, following an experience of 4/15/24 by GAIA M.

• 5 / 5

  

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  The web site is user friendly and clear as to what to expect for what you are paying

  Review of 5/19/24, following an experience of 4/30/24 by ELSA CALDERON P.

• 1 / 5

  

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  ...

  Review of 5/19/24, following an experience of 4/29/24 by JANET B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  when you are asked to bid on an upgrade, you should be offered a credit on whatever extras have been prepaid before...

  Review of 5/16/24, following an experience of 4/28/24 by DANIELE M.

• 5 / 5

  

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  Web site easy and very good.

  Review of 5/16/24, following an experience of 4/28/24 by JOSE ROBERTO M.

• 4 / 5

  

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  Was east

  Review of 5/16/24, following an experience of 4/28/24 by GWENOELLE S.

• 5 / 5

  

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  Excellent web interface! Best low cost company so far. Landing/take off from Orly a definite plus.

  Review of 5/16/24, following an experience of 4/29/24 by BRUNO R.

• 1 / 5

  

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  I had to restart my booking process several times. All data had to be entered again.

  Review of 5/16/24, following an experience of 4/26/24 by ELLSWORTH B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Pretty intuitive

  Review of 5/16/24, following an experience of 4/27/24 by CLAIRE C.

• 5 / 5

  

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  Hi it will be my first experience but every thing was good and easy

  Review of 5/14/24, following an experience of 4/24/24 by BILLEL C.

• 2 / 5

  

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  They have already charged the reservation for the 5 flights and have left the total amount withheld on the card, so I am not allowed to use it. Normally at the time of making the final financial charge, the amount must be unlocked.

  Review of 5/14/24, following an experience of 4/24/24 by ELOISA S.

• 4 / 5

  

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  It was good. My only suggestion is the seats map should be more visible. I had to google to know what is a cozy cabin. It will be great if in the future they have dual seats affordable not only in premier. I will be traveling with French be often since my family live near orly airport.

  Review of 5/14/24, following an experience of 4/25/24 by SARRA C.

• 5 / 5

  

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  Easy to access and navigate on-line booking.

  Review of 5/14/24, following an experience of 4/26/24 by BARRY T.

• 5 / 5

  

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  Fast and easy.

  Review of 5/14/24, following an experience of 4/24/24 by JUAN CARLOS P.

• 4 / 5

  

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  Good. Clear enough. UI is very friendly

  Review of 5/14/24, following an experience of 4/26/24 by JAD T.

• 4 / 5

  

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  Site is not very. Modern to compare to others websites.

  Review of 5/14/24, following an experience of 4/26/24 by LYUDMILA S.

• 5 / 5

  

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  Despite this being completely a la carte, it was easy to navigate the site. Also easy to see what you have bought/selected. Doesn't seem like a big deal unless you've dealt with Ryan Air and their confusing site.

  Review of 5/14/24, following an experience of 4/24/24 by SUSAN O.

• 3 / 5

  

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  Not everything is translated into English which makes it difficult for non-French speakers.

  Review of 5/1/24, following an experience of 4/24/24 by JIRI J.

• 5 / 5

  

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  Love the experience!!

  Review of 5/1/24, following an experience of 4/23/24 by GUSTAVO C.

• 4 / 5

  

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  friendly-user website with easy to find information and navigation

  Review of 5/1/24, following an experience of 4/23/24 by BENJAMIN G.

• 4 / 5

  

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  couldn't figure out how to upgrade to premium. since site didn't make it clear you missed the sale.

  Review of 5/1/24, following an experience of 4/13/24 by STANLEY M.

• 4 / 5

  

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  Very easy website .very good understanding half price from the other companies . The only thing there is not enough informations concerning pets .

  Review of 5/1/24, following an experience of 4/13/24 by PAUL M.

• 5 / 5

  

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  Easy, Clear and straight forward,

  Review of 5/1/24, following an experience of 4/17/24 by ANN L.

• 3 / 5

  

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  It was difficult to get in contact through the chat, there was not an agent available in a timely manner and I needed some clarifications and issues at check in to be resolved, but i could not get an agent on the line. I tried the Facebook chat but could not get any answer there either until the next day

  Review of 5/1/24, following an experience of 4/21/24 by ARTHUR Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fantastic price n experience

  Review of 5/1/24, following an experience of 4/14/24 by ESTELLE A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It was fairly simple to search for flights and then see price flights. There was no tricks when it came to selecting flight options. There was an issue when it came to paying for the flight, not sure what that was about, but it was a smooth process overall.

  Review of 5/1/24, following an experience of 4/12/24 by RUTH A.

• 5 / 5

  

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  ...

  Review of 5/1/24, following an experience of 4/10/24 by IVANA K.

• 5 / 5

  

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  Easy to navigate

  Review of 5/1/24, following an experience of 4/16/24 by CHIRINE R.

• 5 / 5

  

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  i booked and few hours later you changed the flight time les favorable for me. apart this all good

  Review of 5/1/24, following an experience of 4/16/24 by ETHAN W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good

  Review of 5/1/24, following an experience of 4/12/24 by MAREK Z.

• 2 / 5

  

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  You can not check pet availibility on flights /

  Review of 4/30/24, following an experience of 4/10/24 by NEDJMA H.

• 5 / 5

  

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  Very good website

  Review of 4/29/24, following an experience of 4/10/24 by DAVID F.

• 2 / 5

  

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  I had to change my booking date .after going online to do that with no fees. The website didn’t let me. I had to call customer service and they charge me fees because your website didn’t work. I don’t know how to get the fees back. This is not fair.

  Review of 4/29/24, following an experience of 4/9/24 by TOMER R.

• 5 / 5

  

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  Easy of navigation

  Review of 4/29/24, following an experience of 4/10/24 by IVY H. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Could not see the right side of the plane when selecting seats… blocked by the travel recap.

  Review of 4/29/24, following an experience of 4/9/24 by SARAH K.

• 4 / 5

  

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  Ease of use. Pleasant interface and navigation. Some clarification though regarding the meal: one meal is included with the Smart fare but the system later also offers gourmet options. Having the smart meal included does not motivate me to order another (more) sophisticated meal…. Unless i know how cheap my smart meal is…which i dont know as there is no info about it.

  Review of 4/29/24, following an experience of 4/9/24 by BRUNO R.

• 5 / 5

  

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  Definitely recommend!

  Review of 4/29/24, following an experience of 4/10/24 by JONATHAN C.

• 4 / 5

  

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  Ease of navigation. Great prices offered.

  Review of 4/27/24, following an experience of 4/8/24 by NATHALIE R.

• 2 / 5

  

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  The site kept crashing at critical times requiring us to start over. When that happenend the rates would change. We finally got it to work, but not without some serious frustration!

  Review of 4/27/24, following an experience of 4/7/24 by MEG R.

• 5 / 5

  

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  My flight is in June I believe take the airline correct

  Review of 4/25/24, following an experience of 4/5/24 by ANA F.

• 1 / 5

  

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  Wish I had never booked with french Bee. Extremely high prices

  Review of 4/25/24, following an experience of 4/4/24 by CELISE EMI D.

• 5 / 5

  

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  Nothing to add

  Review of 4/25/24, following an experience of 4/6/24 by JOSEPH W.

• 4 / 5

  

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  Easy to use and the website is very informative regarding different fees so you won't be surprised.

  Review of 4/25/24, following an experience of 4/7/24 by CHI P.

• 5 / 5

  

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  All went well

  Review of 4/25/24, following an experience of 3/23/24 by LILLA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy website

  Review of 4/21/24, following an experience of 4/3/24 by MELANY B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Unable to purchase luggage on site. Unable to connect with customer service online. Multiple errors when purchasing. Backwards pricing. Online assistant not working.

  Review of 4/21/24, following an experience of 4/1/24 by CHRISTOPHER D.

• 4 / 5

  

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  Booking experience was pretty straightforward. The $200 extra cost to choose your seat, (and have a refundable ticket), was a bit excessive.

  Review of 4/21/24, following an experience of 4/2/24 by STEVEN F.

• 5 / 5

  

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  very clear step by step booking

  Review of 4/21/24, following an experience of 4/2/24 by MAKAYLA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything went well and I was able to book the flight and seat i wanted.

  Review of 4/21/24, following an experience of 4/2/24 by ELIZABETH S.

• 3 / 5

  

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  It was frustrating to not be able to see alternative dates around the date selected without starting over.

  Review of 4/21/24, following an experience of 4/2/24 by JAMES W.

• 3 / 5

  

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  Satisfied yes. Was a little difficult as it seemed like i had to start over a few times.

  Review of 4/21/24, following an experience of 4/4/24 by ARIANNA F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Booking was straightforward and as expected from a low-cost airline.

  Review of 4/20/24, following an experience of 4/1/24 by ROBERT T.

• 5 / 5

  

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  Easy to book

  Review of 4/20/24, following an experience of 4/1/24 by LYDIE L.

• 3 / 5

  

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  Keep getting mails telling me to finish my reservation. I bought the ticket 5 days ago. I looked on my phone and bought on my computer, and your algorithm can’t tell the difference. Very annoying!

  Review of 4/20/24, following an experience of 4/1/24 by LAURENT C P.

• 3 / 5

  

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  Confusing at tinmes.

  Review of 4/20/24, following an experience of 3/31/24 by ANN F.

• 1 / 5

  

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  I paid for internet 4$ but it was so slow that I can’t use it for anything. Movie selection was mediocre. Flight assistants looked untrained.

  Review of 4/20/24, following an experience of 3/31/24 by YUKA A.

• 4 / 5

  

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  So far, so good.

  Review of 4/20/24, following an experience of 4/1/24 by MARGARET S.

• 1 / 5

  

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  flight attendants are rude..

  Review of 4/18/24, following an experience of 3/29/24 by SANDRA R.

• 5 / 5

  

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  Easy

  Review of 4/18/24, following an experience of 3/31/24 by LUCAS B.

• 4 / 5

  

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  Easy booking on desk top computer but iPad experience was a disaster. When using the iPad, i was unable to select seats on right side of plane.

  Review of 4/18/24, following an experience of 3/29/24 by JACK F.

• 5 / 5

  

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  The website was easy to navigate and book my flight. Wish there was an app though!

  Review of 4/18/24, following an experience of 3/28/24 by ADELINE W.

• 5 / 5

  

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  very efficiently designed website, booking done very quickly.

  Review of 4/17/24, following an experience of 3/28/24 by SWATI K.

• 1 / 5

  

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  I am fed up with airlines quoting a price then charging you for A SEAT, A BAG, A MEAL The price quoted is the price for a local city bus where you have to stand up without a bag and no meal.

  Review of 4/17/24, following an experience of 3/28/24 by ASHOT P.

• 5 / 5

  

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  I would love to be able to book a seat for my long legs at a reasonable price like $50 ahead of time.

  Review of 4/17/24, following an experience of 3/16/24 by STEVE B.

• 1 / 5

  

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  Some core programming issues. When adding an infant it allows you to select seats for free which it also shows that all other passengers in the booking can also book for free but it adds a fee after all selections. It just makes it hard to book when there is a programming issue. Same with the infant baggage. There is no fine print or anything that states the infant’s bag is only free with certain fares.

  Review of 4/16/24, following an experience of 3/18/24 by ENID L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  When 1st I chose your rates from Basic to Smart, it is very well described and explained the differences. But then in the 2nd step of the reservation when choosing meal, seat, bag, it was a bit confusing, and I had to go back to re-read the description of what was including in the Smart rate.

  Review of 4/16/24, following an experience of 3/28/24 by DELMER W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Overall interface was good and easy but twice in a row our booking request went to bad request or error and couldnt know whether booking was done. As there was no user log in we couldnt start from previous attempts but had to start all over again. By doing this, in about 1-2 hours of trying, price went up about 300 euros for our family. Ui wise it wasnt clear whether we could purchase flight cabin luggage separately. Only saw purchaee option for check in luggage. Id be good to precise that only purchase option available is check in luggage

  Review of 4/15/24, following an experience of 3/24/24 by GIOVANNI B.

• 1 / 5

  

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  The terms and conditions were not clear for seats with full flat bed. They completely disagree in some places on the Website, where it says we just need to make sure to rebook a flight on the same class to receive the premium refund benefits. Instead they take away the flat seat when you rebook.

  Review of 4/15/24, following an experience of 3/26/24 by SUE Y.

• 3 / 5

  

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  I don’t like that the basic doesn’t allow carry-on luggage and forces us to buy the Smart ticket even if the smart ticket has too much of what I really need

  Review of 4/15/24, following an experience of 3/26/24 by LOURDES D.

• 4 / 5

  

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  In general easy booking, but prices change very fast and the page closes also very fast. It is difficult to book a connecting flight and a Frenchbee flight at the same time.

  Review of 4/7/24, following an experience of 3/24/24 by CHRISTIAN G.

• 3 / 5

  

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  Very disappointed that the cabin bag must now be bought and is not offered anymore!

  Review of 4/7/24, following an experience of 3/21/24 by AUGUSTA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Got my flight, great deal , great airline that I’ve used Paris-NY also.

  Review of 4/7/24, following an experience of 3/19/24 by ALVA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was easy to find the flight I wanted

  Review of 4/7/24, following an experience of 3/23/24 by JOSE IGNACIO A.

• 5 / 5

  

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  Very easy and detailed

  Review of 4/7/24, following an experience of 3/23/24 by CHARLOTTE H.

• 3 / 5

  

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  Frenchbee is a good airline but its website is not that good. When you are booking there is no option filters. So if you want only a direct flight when you are picking a date, you will know once the dates are validated and if it is not a direct flight you will have to start all over from the menu on the website until you get a date when a direct flight. It is annoying. Also or would be nice to have an intermediate option between basic and smart, like the possibility of having smart but with just a cabin bag and accessory bag and with no check bag for cheaper than smart with the 3 bags.

  Review of 4/7/24, following an experience of 3/23/24 by ELISE L.

• 2 / 5

  

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  The UI is hard to use. If I changed something the UI would reset on the first page. I also accidentally booked on the French site instead of the US one and as a result the 24 hour cancellation policy would not be honored. I tried contacting support well within the 24 hour period to cancel so I could book a more expensive fare, but they said it was not possible to cancel since I didn't book on the US website (which I didn't even know was a thing).

  Review of 4/7/24, following an experience of 3/17/24 by JAEDEN L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The crew is always nice and helpful. The best value for money to travel to France.

  Review of 4/7/24, following an experience of 3/23/24 by JEAN PHILIPPE O.

• 1 / 5

  

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  It was very tedious to book, and kept running into additional expenses, like having to pay for food (which I've never seen before), for a carry on, for seats etc.

  Review of 4/5/24, following an experience of 3/16/24 by GERGELY S.

• 5 / 5

  

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  easy and complete

  Review of 4/5/24, following an experience of 3/17/24 by HAYLEE W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  False advertising (which is illegal un EU law): unable to book free diving equipment to Tahiti as advertised on the website. We contacted customer service, they simply told us "I'm sorry, that's an error on the website", end of conversation. We noticed that after our complaint the website has been updated...

  Review of 4/5/24, following an experience of 3/11/24 by GERTIE B.

• 5 / 5

  

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  Easy book

  Review of 3/29/24, following an experience of 3/12/24 by BUCK W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good

  Review of 3/29/24, following an experience of 3/12/24 by FRANCOIS B.

• 4 / 5

  

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  Very nice. But need more food. Not enough for one meal(too small)

  Review of 3/29/24, following an experience of 3/15/24 by ELLSWORTH S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Maybe make the website and e mail sent after reservation more smooth and modern

  Review of 3/29/24, following an experience of 3/16/24 by NOLA J. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  lots of hidden fees

  Review of 3/29/24, following an experience of 3/14/24 by LOGAN D.

• 4 / 5

  

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  I’m satisfied with the service French Bee provide.

  Review of 3/29/24, following an experience of 3/15/24 by KIMTHU THI N.

• 5 / 5

  

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  super easy booking experience

  Review of 3/29/24, following an experience of 3/8/24 by ANNABELLE P.

• 5 / 5

  

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  It was very easy

  Review of 3/29/24, following an experience of 3/15/24 by SHIENE M.

• 1 / 5

  

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  worse customer service ever. Made a booking for 07/06 and when was confirmed the date changed to 15/03. Tried to call, wahstapp to solve and no chance. Basically you robbed me 800eur. thank you

  Review of 3/29/24, following an experience of 3/9/24 by OSCAR H.

• 5 / 5

  

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  Easy to use and understand.

  Review of 3/27/24, following an experience of 3/8/24 by BRIAN H.

• 3 / 5

  

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  Honnestly only the price is the reason I still travel on French bee. The seats are tiny so the filght is always very uncomfortable. If have to be size 12 max to be able to sit. Food is not good better. Flight attendants are kind. Website : on a search you cant change the dates without re-entering all the information again.

  Review of 3/27/24, following an experience of 3/8/24 by CAROL M.

• 1 / 5

  

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  I have just noticed that I purchased my flight tickets twice . When I was trying to purchase first ticket on website , it showed to me a transaction issue. And then I tried to purchase ticket second time which is went through. Now I see both tickets. How did it happen, I don’t know but website need to be more clear with that. I would be grateful for one ticket.

  Review of 3/27/24, following an experience of 3/7/24 by ECATERINA S.

• 1 / 5

  

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  Always late. Services very expensive, plane not comfortable

  Review of 3/23/24, following an experience of 3/3/24 by SEBASTIEN A.

• 4 / 5

  

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  It was easy

  Review of 3/23/24, following an experience of 3/6/24 by CALI E. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Booking for 2 adults and wanted different ticket class for each.... (not available or discoverable) - backing up erases progress -

  Review of 3/23/24, following an experience of 3/7/24 by BRYANT L.

• 5 / 5

  

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  Very easy,

  Review of 3/23/24, following an experience of 3/5/24 by LILIANA MARIA S.

Reviews displayed in chronological order