Customer reviews for us.frenchbee.com

Customer reviews

• 5 / 5

  

  Edit Flag

  The main reason to book a flight with them: Price VS what is included

  Review of 3/23/24, following an experience of 3/6/24 by MARIA KARINA G.

• 4 / 5

  

  Edit Flag

  Easy navigation

  Review of 3/23/24, following an experience of 3/5/24 by SILAS H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  The number of characters for passengers' last name is an issue. Why have a cap? Also, if I need to make a change in my info, I have to start over.

  Review of 3/23/24, following an experience of 3/4/24 by ELODIE B.

• 4 / 5

  

  Edit Flag

  I didn't realize it was sell by each way. I thought I click on the date and it was the final price.

  Review of 3/23/24, following an experience of 3/4/24 by ADELINE T.

• 2 / 5

  

  Edit Flag

  What a horrible, stupid, lousy website! You should not only fire the company that designed it but SUE THEM! 1) I had to use google to find out what days you have direct flights to my city, 2) every time you need to make the slightest change, you have to start from the top, 3) the AI in your booking is execrable! Can you enter the airport code? NON, Does it remember from the last booking attempt? NON!, 3) it times out extremely quickly, never gives you a chance to say "wait, I'm still working on this", and when it kicks you out, you need to start all over from the beginning, 4) if you want consumers to book more than the bare minimum, the unpleasant process makes it unpalatable. I have no desire to do more than the minimum on your site. It is so unpleasant, you will get no (positive) "engagement" from me.

  Review of 3/20/24, following an experience of 2/29/24 by DEVIN W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Although the price difference between tickets is very clear and easily accessible, the website design is very poor and way under performing than any other airline.

  Review of 3/19/24, following an experience of 2/28/24 by CECILE H.

• 1 / 5

  

  Edit Flag

  It took me 5 or 6 attempts to be able to pay, I had to start my order over and over because when paying, it would crash and bring me back to the beginning. I tried visa, Amex, I tried with the French website using a VPN. No luck. The only way that worked was to order from mobile and use Apple Pay.

  Review of 3/19/24, following an experience of 2/28/24 by SYLVAIN K.

• 3 / 5

  

  Edit Flag

  Very poor website design, difficult to navigate. Every search needs to be re entered a date or to look up other options.

  Review of 3/5/24, following an experience of 2/28/24 by TODD L.

• 5 / 5

  

  Edit Flag

  so easy

  Review of 3/5/24, following an experience of 2/27/24 by NATALIA G.

• 5 / 5

  

  Edit Flag

  ability to change date was great

  Review of 10/18/23, following an experience of 2/19/23 by HANS C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Easy to navigate and find flights, adding choice is clear.

  Review of 10/14/23, following an experience of 2/19/23 by IDELLA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I am very satisfied with the experience. The website is very easy to use and friendly

  Review of 4/15/23, following an experience of 1/3/23 by STEPHANIA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I travel a lot and use a lot of different websites for airline carriers, French Bee is user-friendly and anyone can use it. Bravo

  Review of 4/15/23, following an experience of 1/3/23 by ADRIAN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  It was very easy to use the website to book and pay for my flights

  Review of 3/16/23, following an experience of 1/27/23 by ETHELYN M. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  On Feb. 17, 2023, we purchased two tickets (res. no. QOXVUO) Miami-Orly departing Sept. 28th on the French Bee website. That same day we began to cancel on the website but it was going to charge a $65/ticket fee so we stopped. We called the website phone number and cancelled and were charged the fee. We re-booked the flight for Sept. 25th 2023 (J672L5). We contacted a representative on your website who informed us there should not have been any fee charged for cancelling within 24 hours. Since then, we have been bumped around your website, from your chatline to claims to customer care to the reservation center, trying to get this resolved. Still no resolution. I believe our claim number is BF2302200027.

  Review of 3/16/23, following an experience of 2/19/23 by WILFORD B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great easy to navigate website!

  Review of 3/11/23, following an experience of 2/16/23 by MARGARETT M. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Page listed the same person twice; card didn’t work, no American Express, had to start over, had to call the next day to pay. Frustrating.

  Review of 3/11/23, following an experience of 2/19/23 by TONI A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Everything was just perfect i

  Review of 3/11/23, following an experience of 2/18/23 by PEARLIE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very easy and clear

  Review of 3/1/23, following an experience of 2/13/23 by LEXI P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Very satisfied - good service

  Review of 3/1/23, following an experience of 2/11/23 by ELWIN U. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Ease of use and booking - a good experience overall

  Review of 3/1/23, following an experience of 2/16/23 by GUISEPPE H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I lost everything, I purchased the cheapest ticket with no rebooking option. My passport was stolen 2 days before, I could not fly. I lost everything.

  Review of 3/1/23, following an experience of 2/18/23 by VENA S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I had no issue with my booking. Everything was fast, accurate and easy to follow. My only comment is that the website would load slowly and sometimes would not even load at all - gave me error messages few times so I had to close the page and open a new one (refresh would not help). Otherwise, everything was fine, and the prices were so much better than other companies. Thank you!

  Review of 3/1/23, following an experience of 2/13/23 by JARRET H. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Web site not upfront about seat selections and payment

  Review of 3/1/23, following an experience of 2/9/23 by HOBART T. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I found the seat selection process confusing on my smartphone. It was hard to understand which seats were available to me, and what additional costs they would incur.

  Review of 3/1/23, following an experience of 2/17/23 by LINDA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Seamless and affordable. Website could be better designed and customer service could be easier to access and faster to respond. Other than that, great experience.

  Review of 3/1/23, following an experience of 2/19/23 by REBEKAH S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  It was a bit confusing

  Review of 3/1/23, following an experience of 1/23/23 by KRYSTEL L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to book my trip

  Review of 3/1/23, following an experience of 2/11/23 by JACKY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast easy and simple

  Review of 3/1/23, following an experience of 2/16/23 by CONOR G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to book, great company

  Review of 3/1/23, following an experience of 2/11/23 by KIANNA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I was so happy and impressed with the quality of service and airplane crew and airplane itself. I’ve traveled Air France with the same destination and interesting enough FrenchBee was just so much kinder, cleaner and calmer. I felt much more at ease. Will definitely fly with then again.

  Review of 3/1/23, following an experience of 1/3/23 by DOUG K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Plane cancelled, broken parts, 5 waiting hours to be told the flight is cancelled...

  Review of 3/1/23, following an experience of 2/12/23 by TREVA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Love the aircraft, it's not cramped even in Economy Class, and also LOVE its sustainability! Staff is friendly and planes, thus far, depart & land ON TIME :-)

  Review of 3/1/23, following an experience of 2/16/23 by JOHNPAUL W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Overall good

  Review of 3/1/23, following an experience of 2/18/23 by KENTON E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very easy for a first time international travel booking, was very easy to understand throughout the whole process. Will see how it goes after flight experience.

  Review of 3/1/23, following an experience of 2/11/23 by DORIAN M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Although I am glad that there is a flight home at a cheaper rate, I feel the hidden fees are slightly evil. Not only do they advertise the lowest tier ticket which doesn’t include a check in bag or a meal, they also charge you for any seat on the plan, extra for a window extra for an isle. Finally the international purchase fee that I was charged was annoying because how can an online purchase be international, surely international travelers would be booking online in advance, how would they expect an international fee on top of the cost of the ticket.

  Review of 3/1/23, following an experience of 2/15/23 by ALLISON F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Was very easy to navigate and figure out. This is my first international flight. So it was great for a beginner as well. I will see how it goes after my flight experience with Frenchbee.

  Review of 3/1/23, following an experience of 2/11/23 by BRANNON J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Booking was a breeze, lots of great info on the aircraft which made seat selection easy (not that there's a lot of choices) but it gives us comfort knowing what our seats will be like.

  Review of 3/1/23, following an experience of 2/9/23 by OLIN K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I had no issues and was able to easily book my flight.

  Review of 3/1/23, following an experience of 2/12/23 by CONNOR K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  It was easy and fast

  Review of 2/25/23, following an experience of 2/7/23 by DANIKA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Booking was straight forward and simple. Flight was fantastic.

  Review of 2/25/23, following an experience of 1/25/23 by JAMAL Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Would be useful if you guys build an app

  Review of 2/25/23, following an experience of 2/9/23 by MARIAN B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  First time on the website and it was awesome. I love it…..

  Review of 2/25/23, following an experience of 2/8/23 by FREDERIC G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy

  Review of 2/25/23, following an experience of 2/8/23 by WADE S. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  What I would change to make the French Bee Booking experience as good as other airline booking websites: I was interested in finding the right seats for two people. EVERY time, I had to put back in all the information for each passenger (name, birthdate, I don't know--phone number, male/female) It was really a pain! And I remember how much of a pain it was a week later! ( I did eventually buy 2 roundtrip tickets.). Go to Delta for example and immulate how they allow customers to look at seats available while in the process of purchasing. I guarantee that if you follow my advice today, you WILL get more business.

  Review of 2/25/23, following an experience of 2/5/23 by COLLIN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy booking with very friendly Webside

  Review of 2/25/23, following an experience of 2/5/23 by EMILY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  excellent

  Review of 2/25/23, following an experience of 2/7/23 by PRESTON S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy process and multiple payment options is a plus. The pricing is fair and didn't substantially fluctuate over the course of the month like what is customary with other airlines. So far so good. Let's see how it stacks up on the day of the flights.

  Review of 2/25/23, following an experience of 2/5/23 by VICKY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  i went to the website, found an excellent flight , excellent price, and booked two tickets. perf!

  Review of 2/25/23, following an experience of 2/7/23 by RUBY H. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  I’m satisfied with my booking. But your website is not very user-friendly. Takes me a long time to book a flight. I would like to be able to see seating arrangements before I enter all my personal information.

  Review of 2/20/23, following an experience of 1/31/23 by SALLY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  ease of navigation, easy to understand rates

  Review of 2/20/23, following an experience of 2/3/23 by SELENA F. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I wasn’t able to pay on your website it was some problems with no possibility to pay and had to call customer service to be able to pay after l make the reservation. The flight was nice from LAX to Paris but the food you served for this flight is very bad and l was not able to eat my meal. The food is always bad from LAX to Paris and better quality in the way back…..

  Review of 2/20/23, following an experience of 2/2/23 by NED C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The website "seems" pretty straightforward and the prices are surprisingly good. That makes me a bit fearful that I didn't completely understand the offerings and pricing options, fearing that the old adage "if it's too good to be true, it probably is" might come into play at some point when I can least afford it.

  Review of 2/20/23, following an experience of 2/3/23 by JAIME H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I loved the trip with my grandmother and the plane. Thank you. People were nice.

  Review of 2/20/23, following an experience of 2/4/23 by DELORES G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I felt that the website was easy to navigate and effortless to understand the rates and options available. After completing the itinerary, the layout of the booking is comprehensible.

  Review of 2/20/23, following an experience of 2/4/23 by ABRAHAM R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Smooth and informative in the process. Some try to be confusing. I didn't find that with FrenchBee.

  Review of 2/20/23, following an experience of 2/5/23 by CLIFTON F. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Yes, it was to the point and very clear that we would be paying for every space we occupy on our existence in the flight. The website conveyed it very clearly.

  Review of 2/20/23, following an experience of 2/2/23 by CURT W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  missing a membership or advantage to collect mileage

  Review of 2/20/23, following an experience of 1/31/23 by FABIAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I like it

  Review of 2/20/23, following an experience of 2/5/23 by AMIYA R. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Ok, but slow and expect all comfort is an optional extra, with high prices.

  Review of 2/20/23, following an experience of 2/2/23 by URIAH K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Website easy to navigate.

  Review of 2/20/23, following an experience of 2/4/23 by BILLY B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy booking. I like easy. Merci.

  Review of 2/20/23, following an experience of 1/30/23 by GABRIELLE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very satisfied, my booking experience was easy with a calendar/price/payment easy to understand and manage 👍

  Review of 2/20/23, following an experience of 2/2/23 by ELYSE S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  It was easy and fast

  Review of 2/15/23, following an experience of 1/27/23 by CLINTON H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  easy

  Review of 2/15/23, following an experience of 1/27/23 by ROMAN G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent. Hopefully the flights are on time.

  Review of 2/15/23, following an experience of 1/27/23 by GAIL K. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Good experience overall. The one thing that was frustrating is the check-in process when flying to the US. In particular if you select country of residence US but no US passport you can only check-in with a green card. What if you are living there on a work visa? L1? H1B? In any case anyone (from french bee) is reading this review, it would be very easy to correct by relabeling the "country of residence" to "US citizens and green card holders".

  Review of 2/15/23, following an experience of 1/27/23 by MEDA O. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I had to reopen the reservation flow three times since it said I pressed the back button too many times and needed to restart.

  Review of 2/15/23, following an experience of 1/26/23 by DIEGO H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very easy to use.

  Review of 2/15/23, following an experience of 1/26/23 by ESTEFANIA F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to use and I like the options it gives you

  Review of 2/15/23, following an experience of 1/31/23 by THEO P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I have no problem with the booking

  Review of 2/15/23, following an experience of 1/26/23 by LONIE O. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  The site did not accept any of the 5 cards and I had to purchase a ticket by phone

  Review of 2/15/23, following an experience of 1/26/23 by GERHARD T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent airline. Great landing

  Review of 2/15/23, following an experience of 1/29/23 by ANTHONY K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Overall, the site worked well and was pretty smooth to book with. Things that could be improved: 1. Allow for American Express, PayPal, and other payment methods 2. Prevent price changes mid-booking (our ticket prices went up in the middle of selecting our meals and led to me having to start from scratch and pay a higher price). Very frustrating. 3. Better explain what is included as far as meals and lounge access go for those purchasing the premium economy seats. It seemed like we got meals included, but it was hard to know if we were buying extra meals or the original meals, or just buying special meal variants, for example. 4. Better explain the front row seat price extra cost justification 5. It would be good to have a way to provide passport info after booking to help expedite, but maybe that comes later (no mention yet, so not sure)

  Review of 2/15/23, following an experience of 1/26/23 by JAVIER B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Everything was good.

  Review of 2/14/23, following an experience of 1/26/23 by ANGELITA K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  ease of navigation and very concise

  Review of 2/14/23, following an experience of 1/25/23 by MARITZA K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  good

  Review of 2/14/23, following an experience of 1/25/23 by TONI S. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  We can’t compare flights easily, we have to go back constantly to the beginning of the search.

  Review of 2/14/23, following an experience of 1/25/23 by EVAN F. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  It was good. When I flew to Paris from LA they gave us a blanket, socks and a mask which was way better than when I returned from Paris to LA since they didn't give us anything.

  Review of 2/14/23, following an experience of 1/23/23 by PAIGE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I love French Bee, it is my most favorite airline out there. The flights are always on time or arive early and the turbulance is always at a minimum. The booking system is quick and easy. I love it

  Review of 2/5/23, following an experience of 1/20/23 by LANE M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Website does not allow to go back and modify your bookings. Have to restart if you like to change one leg of the flight.

  Review of 2/5/23, following an experience of 1/17/23 by DEVANTE J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Thank you for your fair pricing and convenient travel times.

  Review of 2/5/23, following an experience of 1/22/23 by JENSEN D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Site was user friendly, prices were reasonable.

  Review of 2/5/23, following an experience of 1/17/23 by ALIYA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great

  Review of 2/5/23, following an experience of 1/24/23 by MALACHI W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  It was easy and simple, requesting the regulat information.

  Review of 2/5/23, following an experience of 1/20/23 by CORY B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Booking was easy and cheaper compared to other available options. However service is very basic (no pillows nor blanquettes, just one meal in a 11 hours flight, limited food offered at the bar paying service, no healthy food options).

  Review of 2/5/23, following an experience of 1/17/23 by NOEMY C. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  It was very difficult to pay for the tickets once it was time to purchase. It was very easy to use the site to select our flights but we were disappointed when it was time to pay. We had such trouble getting our CC to go through even after talking to our bank and getting international approval, higher limit approval and even gave the name of your company so that it would not be an issue. It took us 6 tries to get it to go through. We had to call twice for assistance which we thought was excessive! All in all we are happy it worked out and can’t wait to fly your airline for our first time!

  Review of 2/5/23, following an experience of 1/19/23 by ELOISE S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  It was difficult to compare your offerings. We still don't know if there is a first class , other than the seats we were able to get started in row 5 if I remember correctly.

  Review of 2/5/23, following an experience of 1/16/23 by MARISOL W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  The only very important issue with the website is that you need to start again your booking if you just want to change the date to get a better price. Otherwise it will be good to have the possibility to select "Direct Fly" at your booking

  Review of 2/5/23, following an experience of 1/18/23 by HENRIETTE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great

  Review of 2/5/23, following an experience of 1/18/23 by CHEYANNE M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Sometimes switching between Dates to show me prices was complicated

  Review of 2/5/23, following an experience of 1/19/23 by MATHEW Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Booking was simple and clear. I all my questions regarding luggage, meals and seats were clearly answered.

  Review of 2/5/23, following an experience of 1/18/23 by BESSIE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  All is good.

  Review of 2/5/23, following an experience of 1/16/23 by HOBART R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  They double charged me. They charged me the initial cost of the tickets. Then they charged me each ticket separately. 3 days in to initial purchase and still haven’t received my money back.

  Review of 2/5/23, following an experience of 1/16/23 by RYDER M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Clear, easygoing, fast

  Review of 1/21/23, following an experience of 1/14/23 by MARLON L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  It was easy to navigate.

  Review of 1/21/23, following an experience of 1/14/23 by NEWELL W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  East to use overall. Should build an app though like other airlines. Cost of purchasing a seat felt like it was snuck in after and not clear up front that it was going to be an additional cost.

  Review of 1/19/23, following an experience of 1/13/23 by HADLEY S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Overall pretty good

  Review of 1/19/23, following an experience of 1/13/23 by HOLLIS K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  boarding was great in LAX, there were two lanes and it took you to the backside of the plane the other to the front which accelerated the boarding process. The staff was great and friendly, the seats were spacious. Media options were very limited for a 11+ hour flight. Internet options could be better too. Overall great service.

  Review of 1/19/23, following an experience of 1/13/23 by ASHLEIGH N. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy

  Review of 1/19/23, following an experience of 1/13/23 by ODELL C. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order