Customer reviews for extime.com

Customer reviews

• 5 / 5

  

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  user friendly

  Review of 4/22/25, following an experience of 4/14/25 by THECHA S.

• 5 / 5

  

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  Der Weg zum ohne Navi etwas schwer zu finden. Das Parkhaus und im Parkhaus alles sehr gut zu finden. Sauber und schnell zum Shuttle. Alles sehr gut gekennzeichnet. Die Reservierung unkompliziert und der Preis passte.

  Review of 4/20/25, following an experience of 4/15/25 by ANTJE A.

• 5 / 5

  

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  It was easy to find and book the right parking.

  Review of 4/20/25, following an experience of 3/22/25 by JACOB G.

• 5 / 5

  

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  Easy to use

  Review of 4/18/25, following an experience of 2/3/25 by NATHALIE D.

• 4 / 5

  

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  very poor signage in the terminal to find the PEF parking. Really not nice to walk around and search after a mong intercontinental flight. Brussels, Frankfurt are MUCH better. Parking spots a little narrow.

  Review of 4/16/25, following an experience of 2/4/25 by WIM V.

• 5 / 5

  

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  Worked as planned, easy and straightforward!

  Review of 4/15/25, following an experience of 3/11/25 by IGOR H.

• 5 / 5

  

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  Really close to the terminal, easy to take

  Review of 4/14/25, following an experience of 4/2/25 by NIETO FERNANDEZ I.

• 5 / 5

  

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  Parfait

  Review of 4/13/25, following an experience of 3/17/25 by SEBASTIEN G.

  Answer by extime.com

  

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  Bonjour Sebastien ! Nous sommes ravis d'apprendre que vous avez trouvé notre service « parfait ». Si vous souhaitez nous faire part de quoi que ce soit, nous sommes toujours à votre écoute. Meilleures salutations, L'équipe Extime Duty Free Paris

• 4 / 5

  

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  easy

  Review of 4/12/25, following an experience of 2/27/25 by FREDERIC L.

• 5 / 5

  

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  Easy to navigate

  Review of 4/12/25, following an experience of 3/30/25 by SERGEPACOME A.

  Answer by extime.com

  

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  Hello! Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our site easy to navigate. Your positive feedback is truly appreciated and motivates us to continue providing a user-friendly experience. We look forward to serving you again in the future. Warm regards, The extime.com Team.

• 2 / 5

  

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  The website could definitely be smoother to handle, too many hang-ups when trying to see an item, putting something in the basket… It always takes several tries. Gross incompetence when picking up the order: the email sathe order is ready but at the store nobody can find it. Yesterday it took 4 people and 20 minutes to egt my package. It made me miss my chance to get on an earlier flight.

  Review of 4/12/25, following an experience of 4/2/25 by ARMAND M.

  Answer by extime.com

  

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  Dear Mr. Armand, Thank you very much for your feedback. We are truly sorry for the inconvenience you experienced on our website and during the collection of your order. Your comments are valuable and have been shared with the relevant departments. As a token of our appreciation for your loyalty to our brand, we would be delighted to offer you personalized assistance during your next visit. Please feel free to contact us via www.extimedutyfreeparis.com so we can arrange this for you. Thank you for your patience and your trust. We hope to welcome you again very soon in our boutiques. With our warmest regards, The Extime Duty Free Team

• 4 / 5

  

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  ...

  Review of 4/8/25, following an experience of 3/27/25 by JESUS R.

• 5 / 5

  

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  Easy and straight forward

  Review of 4/8/25, following an experience of 3/20/25 by PETER W.

• 5 / 5

  

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  Easy and fast

  Review of 4/8/25, following an experience of 3/12/25 by SIMONE R.

• 4 / 5

  

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  Easy booking on website

  Review of 3/20/25, following an experience of 2/10/25 by JARVIS Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use

  Review of 3/18/25, following an experience of 2/5/25 by TINE V.

• 4 / 5

  

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  Great opportunity of parking. The price conditions could be set a bit differently.

  Review of 3/18/25, following an experience of 3/8/25 by DIANA K.

• 5 / 5

  

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  Very good

  Review of 3/14/25, following an experience of 12/12/24 by PRAMOD B.

• 4 / 5

  

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  Very accessible, secure parking. Highly recommended

  Review of 3/11/25, following an experience of 3/3/25 by LEOMAR R.

• 5 / 5

  

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  it was easy to book.

  Review of 3/11/25, following an experience of 1/16/25 by MURAT Y.

• 5 / 5

  

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  Usual

  Review of 3/9/25, following an experience of 1/7/25 by CRISTOPHER D. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  not fluid choices not apple pay

  Review of 3/8/25, following an experience of 2/23/25 by JARRET M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy navigating and everything clearly stated.

  Review of 3/8/25, following an experience of 8/31/24 by TINO A.

• 5 / 5

  

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  A bit expensive, but easy to do that réservation

  Review of 3/8/25, following an experience of 2/25/25 by DIANA K.

• 4 / 5

  

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  very good

  Review of 3/1/25, following an experience of 2/11/25 by LIZETH B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  easy, if you know already the airport and terminals anyway

  Review of 3/1/25, following an experience of 11/20/24 by ADRIANNA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to navigate and explore the options available. Booking was a breeze and confirmation was immediate.

  Review of 3/1/25, following an experience of 2/12/25 by MARK P.

• 5 / 5

  

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  Easy to use

  Review of 3/1/25, following an experience of 1/17/25 by MARIUSZ P.

• 2 / 5

  

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  I can’t use my TOTAL card to book the parking.

  Review of 3/1/25, following an experience of 2/9/25 by NIKOLAOS F.

• 5 / 5

  

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  Absolutely fantastic. My departure terminal and boarding gate got change at the last minute and still, I had my order ready and waiting for me. Thumbs up!👍🏾

  Review of 3/1/25, following an experience of 1/9/25 by TOLULOPE A.

  Answer by extime.com

  

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  Dear customer, Thank you for your fantastic review! We're delighted to hear that we could have your order ready despite the last-minute terminal change. We look forward to serving you again soon. Best regards, The Extime Duty Free Paris team

• 4 / 5

  

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  Overall an easy proxess

  Review of 2/19/25, following an experience of 2/7/25 by STUART C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to book, no problems

  Review of 2/19/25, following an experience of 1/13/25 by JOANNE W.

• 3 / 5

  

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  Website was ok , but information of the location of the lounge was not clear

  Review of 2/19/25, following an experience of 2/9/25 by CHLOE B.

  Answer by extime.com

  

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  Hello, Thank you for your feedback! We are sorry to hear that the lounge location information was not clear. We appreciate your comment and will escalate this information. If you need any assistance in the future, please don’t hesitate to reach out. We hope to welcome you again soon! The Extime Duty Free Paris Team

• 4 / 5

  

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  tout allait bien

  Review of 2/11/25, following an experience of 2/7/25 by GILLIAN F.

• 5 / 5

  

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  I don't think. Sorry.

  Review of 2/11/25, following an experience of 12/26/24 by HUGO V.

• 5 / 5

  

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  preferct

  Review of 2/9/25, following an experience of 1/24/25 by LAURENT M.

• 5 / 5

  

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  Love it

  Review of 2/5/25, following an experience of 1/6/25 by SERGEPACOME A.

  Answer by extime.com

  

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  Hello, Thank you for your kind words! We're delighted you like it. We hope to see you soon! The Extime Duty Free Paris team

• 5 / 5

  

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  easy to use

  Review of 2/4/25, following an experience of 11/1/24 by LUC C.

• 5 / 5

  

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  ok.

  Review of 2/4/25, following an experience of 1/20/25 by KRIS V.

• 1 / 5

  

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  Booking was easy, but it was bugged, I was forced to pay extra at the exit.. well done... nice way to rob people

  Review of 2/4/25, following an experience of 1/24/25 by GUILLAUME R.

• 2 / 5

  

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  Our flight was cancelled and we had to spent the night in Paris…. But… we had to pay twice… that while we had the parking until 10 days later!

  Review of 1/29/25, following an experience of 1/11/25 by RICKY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very easily booked

  Review of 1/29/25, following an experience of 1/9/25 by PETER V.

• 5 / 5

  

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  it's easy and entuitute

  Review of 1/29/25, following an experience of 1/17/25 by TELMO N.

• 1 / 5

  

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  The food items are a rip off. Not the items are small but very expensive compared to the ones in the shops. I will buy these AGAIN!@

  Review of 1/28/25, following an experience of 1/2/25 by QUIST B.

  Answer by extime.com

  

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  Dear Customer, Thank you for your feedback. We’re sorry to hear that you were disappointed with the food items and felt they were not worth the price. We constantly strive to offer a wide selection at competitive prices, and your comments are important to us. We’ll take this into consideration to improve our offerings. The Extime duty free team

• 5 / 5

  

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  It’s easy to use

  Review of 1/11/25, following an experience of 11/25/24 by ZISHAN Y.

• 5 / 5

  

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  easy to book and avail service. wide array of parking lots to choose from

  Review of 1/11/25, following an experience of 11/26/24 by SIVARAMAKRISHNAN R.

• 5 / 5

  

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  It was easy to find and close to the airport

  Review of 1/11/25, following an experience of 11/14/24 by ALEXANDRU B.

• 3 / 5

  

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  Less product Longer time for pick-up

  Review of 1/11/25, following an experience of 12/9/24 by PHOOMPHAT K.

  Answer by extime.com

  

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  Dear customer, Thank you for taking the time to share your experience with us. We're sorry to hear that you've experienced inconveniences related to product availability and waiting time for pickup. We are actively working to optimize our stock management and reduce pick-up times to better meet your expectations. We look forward to providing you with a better experience on your next visit. If you have any additional suggestions or would like to share more details, please do not hesitate to contact us. Best regards, The Extime Duty Free Paris team

• 4 / 5

  

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  Relatively easy to navigate and book a long term parking.

  Review of 1/11/25, following an experience of 11/13/24 by EMILY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The process was fast and easy.

  Review of 1/11/25, following an experience of 12/15/24 by JEAN-PIERRE G.

• 4 / 5

  

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  Clear

  Review of 1/5/25, following an experience of 11/14/24 by PETER L.

• 5 / 5

  

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  J'ai adoré pourvoir tout commandé à l'avance pour pouvoir être plus sereine ya moment de mon départ. J'ai pu rester un peu plus longtemps avec ma famille qui m'accompagnait plutôt que dans les files d'attente et les rayons du duty free. Le fait de tout récupérer en salle d'embarquement est un vrai plus car on n'a plus a se poser la question des liquides en bagage à main, ni du poids et à ce moment il ne nous reste plus qu'un bagage à main et non plus toutes nos valises dont on s'est delesté juste avant. Super concept !

  Review of 1/5/25, following an experience of 12/25/24 by GRIFFIN P. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Extime website is fine. However the method of requiring to input a 6-digit passcode at entrance and exit of the car park to access your reservation is totally impractical.

  Review of 1/5/25, following an experience of 12/3/24 by JEROME A.

• 5 / 5

  

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  It was perfect

  Review of 1/5/25, following an experience of 12/18/24 by AYDIN O.

• 5 / 5

  

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  Very good

  Review of 1/5/25, following an experience of 10/8/24 by GILLIAN F.

• 5 / 5

  

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  Easy and quick

  Review of 12/31/24, following an experience of 12/5/24 by FETIE C.

• 2 / 5

  

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  I expected that since I have ordered online, ahead of time, the process at the airport would be quick and convenient. But no, I waited in Click and Collect line for 20 minutes just to be informed to go to the counter without the Click and Collect sign. Then proceeded to wait another 6-8 minutes for the cashier to input information and get my order. I could have shopped offline it would be much quicker and more convenient. You need to work on your Click and Collect operations offline. Just build a locker or something.

  Review of 12/31/24, following an experience of 11/21/24 by NAMANH D.

  Answer by extime.com

  

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  Dear NamAnh DINHLE, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered with our Click and Collect service. We understand how frustrating it must have been to wait longer than expected, especially when you planned ahead for a quick and convenient process. Your feedback is very valuable to us, and we take it seriously. We are actively working on improving our Click and Collect operations to make them smoother and more efficient for our customers. We appreciate your patience and understanding, and we hope to provide you with a much better experience in the future. Best regards,, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered with our Click and Collect service. We understand how frustrating it must have been to wait longer than expected, especially when you planned ahead for a quick and convenient process. Your feedback is very valuable to us, and we take it seriously. We are actively working on improving our Click and Collect operations to make them smoother and more efficient for our customers. We appreciate your patience and understanding, and we hope to provide you with a much better experience in the future. Best regards,

• 4 / 5

  

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  Very simple, just hard to understand what makes premium different

  Review of 12/31/24, following an experience of 9/14/24 by MATTEO C.

• 5 / 5

  

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  Good parking, narrow spaces, 15 min commute to 2E for example including a good 10 min walk

  Review of 12/31/24, following an experience of 11/6/24 by SIMON L.

• 3 / 5

  

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  website was okay, however it would not let me book just a couple of hours, i have to book from midday to 23:39 I was only picking someone up, but did not want to be un able to park here so booked to ensure I had a space. poor.

  Review of 12/26/24, following an experience of 12/16/24 by CHARLIE A.

• 5 / 5

  

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  RAS. Everything went well.

  Review of 12/22/24, following an experience of 12/12/24 by THIERRY B.

• 1 / 5

  

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  it was fine

  Review of 12/22/24, following an experience of 12/8/24 by JULIE T.

  Answer by extime.com

  

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  Dear Julie, We are glad that it suited you. Feel free to share what could have made your experience even more enjoyable. The Extime Duty Free Team.

• 5 / 5

  

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  Ok.

  Review of 12/12/24, following an experience of 12/9/24 by YUYUAN C.

  Answer by extime.com

  

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  Bonjour Yuyuan, Merci pour votre retour. Nous restons à votre disposition pour toute autre demande. L'équipe Extime Duty Free Paris.

• 5 / 5

  

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  Easy to book

  Review of 12/12/24, following an experience of 12/5/24 by NATAN S.

• 5 / 5

  

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  Good parking, I recommand. Super proximity to the terminal and easy of access.

  Review of 12/10/24, following an experience of 11/27/24 by MATTEO D.

• 1 / 5

  

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  Extra charge of 25 euros for been late to my car due to crazy queues in airport following arrival. This is exorbitant and extortionary especially overnight stay I pre booked was 45 euros.

  Review of 12/10/24, following an experience of 11/28/24 by BRIDIE E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use. I got a confirmation my order was ready after 10 min. I preordered as in the past I couldn’t find what I needed they were out of stock. On arrival the lady was courteous was expecting my friend and I!

  Review of 12/10/24, following an experience of 12/1/24 by IRENE P.

  Answer by extime.com

  

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  Dear Irene, Thank you so much for your positive feedback! We're thrilled to hear that you found our service easy to use and that the quick confirmation of your order met your expectations. We understand how important it is to ensure the items you need are available, and we're glad the preorder option worked well for you. We'll be sure to share your kind words with our team, especially with the colleague who courteously welcomed you and your friend. We look forward to seeing you again soon for another great experience! Best regards, The Extime Duty Free Paris.

• 5 / 5

  

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  Always easy to use and very convenient

  Review of 12/10/24, following an experience of 11/13/24 by DAVID C.

• 5 / 5

  

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  Delivery prompt & punctual.

  Review of 12/2/24, following an experience of 11/24/24 by SASA P.

  Answer by extime.com

  

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  Dear customer, Thank you for your feedback! We are glad to hear that the delivery was prompt and punctual. Providing timely service is one of our top priorities, and we appreciate you taking the time to acknowledge it. If there's anything else we can assist you with, please let us know! The Extime Duty Free Paris team.

• 5 / 5

  

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  Easy to use

  Review of 11/21/24, following an experience of 10/22/24 by GARY M.

• 4 / 5

  

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  Everytime I book a carpark for Orly or CDG it works perfectly - sms's to remind you of your code, where to go, etc. Very good!!

  Review of 11/20/24, following an experience of 11/5/24 by GILLIAN F.

• 5 / 5

  

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  easy and friendly

  Review of 11/17/24, following an experience of 9/24/24 by LAURENT M.

• 1 / 5

  

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  Confusing parking lots

  Review of 11/15/24, following an experience of 9/16/24 by ADRIENNE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was a great experience to buy for the second time some items in website extime, which are not normally available in the shops. It was very easy and secure to conclude the operation in the website and the prices were very convenient.The products were available at the agreed time and place. The employees were very kind. I strongly recommend the website extime.

  Review of 11/15/24, following an experience of 10/6/24 by MARCO M.

  Answer by extime.com

  

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  Dear Marco, Thank you for sharing your positive experience! It's great to hear that shopping on the Extime website was convenient and secure for you. It's always a bonus when products are not only available as promised but also offered at competitive prices. The kind and helpful staff definitely make the experience even better. Recommendations like yours help others shop with confidence! The Extime Duty Free Team.

• 5 / 5

  

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  excellent service and very easy to use

  Review of 11/6/24, following an experience of 9/30/24 by PETER V.

• 5 / 5

  

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  Making reservations was easy and simple.

  Review of 11/5/24, following an experience of 10/4/24 by GABRIELLE B.

• 4 / 5

  

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  All was overall good

  Review of 11/5/24, following an experience of 9/15/24 by JESUS R.

• 5 / 5

  

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  Very good service. Signage for the bus shuttle service within the airport not very clear

  Review of 11/5/24, following an experience of 9/27/24 by ERIKA T.

• 5 / 5

  

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  Very easy to book and use with the code, simple and effective vs having to worry about loosing a ticket

  Review of 11/3/24, following an experience of 9/7/24 by LEATHER T.

• 5 / 5

  

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  Easy to navigate, especially when you did it already in the past

  Review of 10/31/24, following an experience of 7/7/24 by MATTEO C.

• 5 / 5

  

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  Nothing to say except what you see below.

  Review of 10/28/24, following an experience of 7/7/24 by ZSOLT W.

• 5 / 5

  

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  Great way to make sure you get a good deal.

  Review of 10/26/24, following an experience of 9/7/24 by PEDRO M. *

  *Pseudonymized data at the request of the author

  Answer by extime.com

  

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  Dear customer, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and felt you got a great deal. Ensuring customer satisfaction is our top priority, and we’re glad we could meet your expectations. Best regards, The Extime Duty Free Paris team.

• 5 / 5

  

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  Git in with the code I recieven and with a 2,5h delay off flight, I got Out with the same code.

  Review of 10/26/24, following an experience of 9/28/24 by RAF N.

• 5 / 5

  

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  Easy to book

  Review of 10/24/24, following an experience of 10/9/24 by EMRE K.

• 5 / 5

  

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  Parking très bien situé

  Review of 10/23/24, following an experience of 9/28/24 by ALEXANDRE H.

• 5 / 5

  

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  Everything was clear

  Review of 10/23/24, following an experience of 8/12/24 by DIMITRI D.

• 5 / 5

  

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  Easy booking

  Review of 10/23/24, following an experience of 9/13/24 by MAREN M.

• 5 / 5

  

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  The parking space P4 is Not easy to find. The online booking is fine and the paymend too. If you drive in you have to put the code ( 6 numbers) also if you drive out.

  Review of 10/23/24, following an experience of 5/19/24 by SANDRA R.

• 5 / 5

  

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  Dead easy to navigate

  Review of 10/23/24, following an experience of 8/27/24 by ALAN W.

• 3 / 5

  

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  Car got hit by neigbour. Very difficult to reach staff to share and ask for inspection. Review feedback sounding incredulous.

  Review of 10/23/24, following an experience of 9/16/24 by PHILIPPE M.

• 5 / 5

  

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  Easy to book.

  Review of 10/16/24, following an experience of 9/30/24 by MARK P.

• 5 / 5

  

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  Friendly efficient staff

  Review of 10/16/24, following an experience of 9/4/24 by DIANE T.

• 5 / 5

  

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  I wish I had known about this option with my last trip to Paris. The prices are cheaper here than if you purchased the items elsewhere in the city. I will use this every time that I visit by seeing if the items that I want are available through Extime click and collect before buying them elsewhere. The service upon pickup was amazing as well.

  Review of 10/16/24, following an experience of 10/9/24 by CYNTHIA W.

  Answer by extime.com

  

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  Dear Cynthia, Thank you for sharing your experience! We’re glad to hear you found our service helpful and cost-effective. It’s great to know you’ll be using Extime Click and Collect for your future visits to Paris. We strive to make every aspect of your experience enjoyable, and we look forward to serving you again soon! The Extime Duty Free team.

• 5 / 5

  

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  Tout c'est tres bien passe. Excellente description. Proche du terminal de depart.

  Review of 10/16/24, following an experience of 9/21/24 by NADINE L.

• 5 / 5

  

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  Great hassle free

  Review of 10/2/24, following an experience of 9/16/24 by RANJITHKUMAR V.

• 5 / 5

  

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  Super easy and affordable

  Review of 10/2/24, following an experience of 9/20/24 by CLAIRE M.

• 5 / 5

  

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  The price was right and the code-based checkin/checkout worked very well. The parking garage was new, clean, well lit, we def. would park here again. Thanks!

  Review of 10/2/24, following an experience of 8/26/24 by LUTZ E.

• 4 / 5

  

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  reservation was ok, the parking not

  Review of 10/2/24, following an experience of 8/28/24 by MOZELL K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy reservations. Clean, safe and close parking.

  Review of 10/2/24, following an experience of 9/25/24 by MICHELLE H.

• 4 / 5

  

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  ….k

  Review of 10/2/24, following an experience of 9/16/24 by FERRY V.

• 1 / 5

  

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  Horribly tight entrance and exit gates, too tight parking spots, and my car got damaged while I was on vacation. I won't ever park here again.

  Review of 10/2/24, following an experience of 8/15/24 by ANIKA L. *

  *Pseudonymized data at the request of the author

  Answer by extime.com

  

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  Hello, Thank you for choosing the official Paris Airport car parks and for sharing your experience. Your comment has been taken into account and we will do our utmost to quickly put in place the necessary corrective measures to guarantee safety in our car parks. Yours sincerely Paris Airport

• 5 / 5

  

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  Booking was super easy and fast!

  Review of 10/2/24, following an experience of 9/23/24 by GAYLORD F. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The instructions how to get to the premium site were not clear and we could not find it in the very large car park. Paid for premium but parked in "general".

  Review of 10/2/24, following an experience of 7/14/24 by JERWIN V.

• 5 / 5

  

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  Great service. Would recommended

  Review of 9/22/24, following an experience of 8/5/24 by NAOMI C.

• 3 / 5

  

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  Too expensive but convenient

  Review of 9/20/24, following an experience of 9/2/24 by EVERARDO M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Rates for fragrances were very good!

  Review of 9/20/24, following an experience of 9/12/24 by ANAGHA N.

  Answer by extime.com

  

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  Dear customer, Thank you for your wonderful feedback! We are delighted to hear that you found our fragrance prices appealing. Providing great value to our customers is a top priority for us. If you have any other questions or need assistance with your next purchase, feel free to reach out. We look forward to serving you again! The Extime Duty Free team.

• 5 / 5

  

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  Top

  Review of 9/20/24, following an experience of 7/1/24 by PEDRO P.

• 5 / 5

  

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  EASY TO navigate

  Review of 9/20/24, following an experience of 8/26/24 by LAURENT M.

• 5 / 5

  

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  Easy to use

  Review of 9/12/24, following an experience of 7/29/24 by ESTEFANIA M.

• 5 / 5

  

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  very nice experience was met with this website

  Review of 9/10/24, following an experience of 9/7/24 by HONGLIANG L.

  Answer by extime.com

  

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  Dear customer, Thank you for your kind words! We're thrilled to hear that you had a great experience with our website. Your feedback means a lot to us, and we’re always here to make sure your future visits are just as enjoyable. If you ever have any suggestions or need assistance, feel free to reach out. We're always happy to help! Warm regards, The Extime Duty Free team.

• 5 / 5

  

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  Easy to find what I was loiking for

  Review of 9/5/24, following an experience of 8/21/24 by VASILIKI K.

  Answer by extime.com

  

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  Dear Vasiliki, We're glad you found what you were looking for easily! If there's anything else I can help you with or if you have any feedback, feel free to share. See you soon, The Extime Duty Free Team.

• 4 / 5

  

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  Pros: Wide range of products available to be selected and paid in advance saving time. Cons: For 'Click and Collect' we should offer a longer opening time, maybe till 10pm specially for late night flight. This in my opinion is one of the reason someone use click and collect. With duty free shop closing at 9pm, we can order online and collect even after shop is closed.

  Review of 9/4/24, following an experience of 8/11/24 by JAVEDAHMAD V.

  Answer by extime.com

  

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  Dear Javedahmad, Thank you for your feedback! We are glad to hear that you appreciate our wide range of products and the option to pay in advance to save time. As for the "Click and Collect" service hours, they are actually adjusted according to flight schedules. We understand the importance of flexibility, especially for night flights, and we strive to align our services with the needs of our customers. Your feedback is greatly appreciated, and we will take it into account for future improvements. Thank you again for your suggestions! See You soon, The Extime Duty Free team.

• 5 / 5

  

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  Nice experience. I would have appreciated the presence of a better tracking of the spot. Having number of the floor would have been handy to find back the car after many days.

  Review of 9/1/24, following an experience of 8/24/24 by FABIO F.

• 5 / 5

  

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  exlent

  Review of 8/31/24, following an experience of 8/23/24 by YOUSEF A.

  Answer by extime.com

  

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  Dear Yousef, Thank you so much for your review! 😊 We are thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and your positive feedback motivates us to continue providing the best service possible. We hope to see you again soon! Have a nice day, The Extime Duty Free Team.

• 5 / 5

  

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  Smooth collection and helpful staff

  Review of 8/31/24, following an experience of 8/26/24 by GONZALO S. *

  *Pseudonymized data at the request of the author

  Answer by extime.com

  

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  Dear customer, Thank you for your kind words! We are glad to hear that you found the collection process smooth and our staff helpful. Your satisfaction is important to us, and we are always here to assist you. We look forward to welcoming you again soon! See you soon, The Extime Duty Free Team.

• 5 / 5

  

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  Very nice.

  Review of 8/28/24, following an experience of 5/22/24 by ROSS C.

• 5 / 5

  

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  easy to reserve

  Review of 8/27/24, following an experience of 8/13/24 by MAGNUS H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Clear and fast booking and payment process

  Review of 8/25/24, following an experience of 8/17/24 by ATTILA H.

• 5 / 5

  

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  It was all very easy and the information/pricing is clear

  Review of 8/22/24, following an experience of 7/7/24 by SANDRA D.

• 5 / 5

  

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  The whole process was a breeze, easy to book.

  Review of 8/21/24, following an experience of 4/29/24 by YOGESH M.

• 5 / 5

  

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  Parking was safe and easy to locate. Close to Airport

  Review of 8/20/24, following an experience of 4/10/24 by BALAKUMARAN C.

• 5 / 5

  

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  Parcheggio comodo e comodo per i collegamenti con la metro

  Review of 8/20/24, following an experience of 7/7/24 by SABRYNA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent car park near to the airport, easy to get in and out.

  Review of 8/16/24, following an experience of 5/30/24 by ARAB R.

• 5 / 5

  

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  Very easy to make the booking. All necessary information to access the parking provided promptly.

  Review of 8/14/24, following an experience of 7/21/24 by IAN H.

• 1 / 5

  

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  I have bookede a time slot from the 2. August til 9. August, why can't I take the car out and come Back in that timeslot..!!??, not ok

  Review of 8/14/24, following an experience of 8/7/24 by LARS J.

• 5 / 5

  

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  Easy

  Review of 8/14/24, following an experience of 7/30/24 by INGRID V.

• 3 / 5

  

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  As a first time user of CDG P1 car park, its signage makes things very confusing, I’m sure to regulars it’s easy, but we were constantly feeling lost

  Review of 8/14/24, following an experience of 7/3/24 by DAVID H.

  Answer by extime.com

  

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  Good afternoon, Thank you for choosing the official Paris Aéroport car parks and for sharing your experience. Your comment has been taken into account and we will do what is necessary to quickly implement the necessary corrections to the car park signage. Kind regards, Paris Aéroport

• 5 / 5

  

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  Easy

  Review of 8/14/24, following an experience of 7/24/24 by DARRELL L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy site

  Review of 8/14/24, following an experience of 7/7/24 by SANDER L.

• 5 / 5

  

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  everything worked without a problem

  Review of 8/14/24, following an experience of 4/10/24 by JANINE M.

• 4 / 5

  

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  Good parking

  Review of 8/13/24, following an experience of 7/14/24 by JOHANNES V.

• 5 / 5

  

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  Excellent service - easy too book

  Review of 8/13/24, following an experience of 7/30/24 by DESISLAVA M.

• 4 / 5

  

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  It was okay

  Review of 8/13/24, following an experience of 7/30/24 by HELEN J.

• 3 / 5

  

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  It was not clear that Premium Parking P1 was 7km away from terminal 2G! We had to take a taxi to be in time in terminal 2G, which was inconvenient and costed extra... Please make more clear where the different parkings are located because airport CDG is huge...

  Review of 8/13/24, following an experience of 7/22/24 by FILIP B.

• 5 / 5

  

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  Very easy and efficient way to park at Orly. Also reasonably priced.

  Review of 8/12/24, following an experience of 7/29/24 by DANIELLE C.

• 3 / 5

  

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  Access to parking garage is not suitable for larger cars. Entrance too tight turn. Parking spots itself are too small for a larger car. Risk of damage.

  Review of 8/12/24, following an experience of 7/11/24 by WIM V.

• 5 / 5

  

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  Great service the only difficult payment with credit card, don’t use credit one but the rest good and simply

  Review of 8/6/24, following an experience of 7/18/24 by IULIA G.

• 5 / 5

  

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  It was very easy to book and prices were clearly mentioned

  Review of 8/6/24, following an experience of 6/30/24 by KATHLEEN N.

• 5 / 5

  

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  Fortunately, I was traveling on GPS because otherwise it is very confusing to find the parking lot

  Review of 8/6/24, following an experience of 7/26/24 by CHRISTOPHE L.

• 5 / 5

  

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  Good overview, acceptable prices.

  Review of 8/6/24, following an experience of 7/21/24 by OKEY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website was easy to navigate; easy booking process

  Review of 8/6/24, following an experience of 7/24/24 by RUTH C.

• 5 / 5

  

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  Incredibly easy to use.

  Review of 8/6/24, following an experience of 7/9/24 by ANDRE C.

• 3 / 5

  

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  Order in basket disappeared when creating a user account

  Review of 8/6/24, following an experience of 7/18/24 by JORDAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to book

  Review of 8/6/24, following an experience of 7/24/24 by QUENTIN L.

• 5 / 5

  

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  It was very easy navigation. I executed what I needed very swiftly

  Review of 8/6/24, following an experience of 7/10/24 by EMAD A.

• 5 / 5

  

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  Easy to book and use!

  Review of 8/6/24, following an experience of 7/4/24 by KARI M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Nicht zu empfehlen.

  Review of 8/6/24, following an experience of 6/30/24 by ANGELITA R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I travelled to the airport the day before a morning flight. Consequently, I input my time of arrival as late afternoon but when I entered my flight details the arrival time was automatically changed to 2 hours before my flight. This was not helpful! For some reason the website did not ask for details of my return flight.

  Review of 8/6/24, following an experience of 5/9/24 by TIMOTHY L.

• 5 / 5

  

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  Easy, quick and the price is right!

  Review of 8/4/24, following an experience of 7/15/24 by TIMOTHY F.

  Answer by extime.com

  

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  Dear Timothy, Thank you very much for your feedback! We are delighted that you found our service both easy and quick, and that you were happy with our prices. We always strive to provide the best possible experience for our customers, and your review confirms that we are on the right track. We look forward to serving you again. Best regards, The Extime Duty Free Team.

• 3 / 5

  

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  There is another parking near to terminal which is not in your reservation options

  Review of 8/4/24, following an experience of 6/6/24 by LEMPI Z. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I regretted I ordered the perfume online - it took about 15mins to have it delivered to the shop, and then there was some issue with the application and it took extra 15mins to have them solved. Disaster!

  Review of 7/23/24, following an experience of 6/18/24 by IVANNA S.

  Answer by extime.com

  

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  Dear Ivanna, I’m truly sorry to hear about the difficulties you experienced with your online perfume order. It’s concerning to know that the delivery to the shop and the subsequent issues with the application caused significant delays and frustration. This is not the level of service we aim to provide, and I apologize for the inconvenience this has caused. We are currently reviewing the situation to understand what went wrong and to ensure that such issues are addressed and prevented in the future. Thank you for bringing this to our attention, and we appreciate your patience and understanding. Best regards, The Extime Duty Free Team.

• 1 / 5

  

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  "On the internert collect & pickup" is horrible. I paid more than EUR 500 and products were not pickep up correctly. Two items were missed. When I wrote to after-service about this issue, the perosn gave me wrong answer not to my request. It wasted my time to write again and again.

  Review of 7/22/24, following an experience of 6/15/24 by RAYTWU L.

  Answer by extime.com

  

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  Dear Raytwu, I'm very sorry to hear about the problems you've had with our collect & pickup service. It is unacceptable that two items were left out of your order and I understand how frustrating this can be. We are currently investigating the situation in order to understand what happened and to avoid similar problems in the future. Thank you for your patience and for bringing this issue to our attention. We are committed to improving our service and ensuring that such problems do not recur. However, our customer service team, with whom you are currently in contact, will get back to you as soon as possible in order to refund the missing products. Yours sincerely The Extime Duty Free Paris Team.

• 3 / 5

  

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  It took so much time to get it because of few staff and bad communication between them.

  Review of 7/21/24, following an experience of 6/17/24 by IZUMI S.

  Answer by extime.com

  

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  Dear Izumi, Thank you for sharing your feedback. I’m truly sorry to hear about the delay you experienced due to staffing issues and poor communication. We understand how frustrating it can be when service does not meet your expectations, and we apologize for the inconvenience caused. We are currently reviewing our processes to improve staff coordination and communication to prevent similar issues in the future. Your feedback is invaluable in helping us enhance our service. Thank you for your patience and understanding. Best regards, The Extime Duty Free Paris Team.

• 2 / 5

  

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  Navigating - Good Customer Service - Not good. First, the product was delivered to the wrong Extime shop which would require me to take the shuttle in the airport to look for it. I was told that I will be paged once the product is brought to the right shop. Unfortunately, I was not and I have to go back twice to look for the product. The lady at the counter has no idea how to search for it. Did not even offer to look for it in the shelves. Luckily, the store manager found it on time before I boarded the plane. Second, I emailed twice about changes on my pickup date but received no response.

  Review of 6/15/24, following an experience of 5/23/24 by BELLE G. *

  *Pseudonymized data at the request of the author

  Answer by extime.com

  

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  Dear customer, I'm sorry to hear that you've had a difficult experience with our Click & Collect service. There appear to have been some communication and product management issues, and we're sorry about that. In order to deal with your request, we will need more information. Please contact our customer service department via the following link: https://www.extimedutyfreeparis.com/hc/fr/articles/16172327364498-Contactez-le-service-client-des-boutiques-Buy-Paris-Duty-Free-Extime-Duty-Free-et-boutiques-partenaires Yours sincerely Translated with DeepL.com (free version)

  Answer by Belle G

  

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  You may close this. No further communication required. Just improve the service for future customers.

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• 4 / 5

  

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  Online order went smooth. Pickup process is fast. Do insist on customer service though.

  Review of 4/22/24, following an experience of 4/19/24 by LILLIAN E. *

  *Pseudonymized data at the request of the author

  Answer by extime.com

  

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  We are glad to hear that the online ordering process went smoothly and the pickup was quick. Customer service is indeed essential to a positive experience. If you have any specific comments or concerns about customer service, please feel free to share them and we'll do what we can to rectify them.

• 5 / 5

  

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  Perfect ! Would be helpful to have a signage to identify the collection point instore

  Review of 4/17/24, following an experience of 4/14/24 by RICKIE O. *

  *Pseudonymized data at the request of the author

  Answer by extime.com

  

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  We thank you for your feedback and are delighted to hear that you enjoyed your experience with our service. Regarding your opinion on the point of signage, we have forwarded your feedback to the Store Manager so that this can be corrected. We look forward to seeing you again in our stores.

• 4 / 5

  

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  easy to navigate the website

  Review of 4/7/24, following an experience of 4/2/24 by ROSIE N.

  Answer by extime.com

  

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  We are glad to hear that you found the website easy to navigate! A user-friendly interface is crucial for a positive online experience. Have a great day!

• 4 / 5

  

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  easy to find the products i wanted

  Review of 4/7/24, following an experience of 4/2/24 by ROSIE N.

  Answer by extime.com

  

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  Hello Rosie, We're pleased to hear that your experience is satisfactory and that our site is easy to use. It's true that we want our customers to be able to find the item they need more quickly and pick it up when they visit our shops. We look forward to welcoming you,

• 3 / 5

  

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  Website easy to use, discount worth it. Actual pick up was neither easy or convenient. Staff at pick up did not know where order was, sent us back and forth across airport, then back to the first place we stopped only to find order there. If it isn't discounted, it's not worth it - no time saved.

  Review of 4/6/24, following an experience of 3/26/24 by LAURA S.

  Answer by extime.com

  

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  Hello, We thank you for your feedback and are sorry that your experience did not live up to your expectations. We have passed on your feedback to the store managers so that a reminder of procedures can be issued and this does not happen again. We wish you a pleasant day.

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