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Review Summary
The establishment at CDG offers a user-friendly website for bookings and efficient service, enhancing the travel experience significantly. Many customers appreciate the convenience of pre-ordering items before flights and the overall smoothness of the collection process, with staff often described as friendly and helpful.
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Janos H.
Mar 24, 2026
Verified reviewWas easy to order, and to collect as well. The customer satisfaction was superb at the shop, thanks to the salesperson / leader of the shop.
Reply from extime.com
Hello! Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that your ordering and collection process was smooth and that our team provided you with superb customer satisfaction. Your feedback means a lot to us, and we look forward to serving you again soon! extime team
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Miranda A.
Mar 13, 2026
Verified reviewGood
Reply from extime.com
Hello, Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience with extime.com. Your support means a lot to us, and we look forward to serving you again in the future. Warm regards. extime team
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Mennaallah N.
Feb 27, 2026
Verified reviewV good web site and price
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David T.
Feb 26, 2026
Verified reviewExcellent service and very convenient
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Chen Z.
Feb 24, 2026
Verified reviewGreat website, I booked my duty free shopping and a meet and greet service to facilitate our experience at the airport. Very smooth booking experience, and amazing service delivered by the staff at the airport, CDG 2A. Will definitely use it again for my next trip.
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Yelena S.
Feb 19, 2026
Verified reviewThe website is easy to navigate.
Reply from extime.com
Hello! Thank you so much for your kind words about our website. We're thrilled to hear that you found it easy to navigate. Your feedback is invaluable to us as we continue to enhance the user experience. If you have any further suggestions or questions, feel free to reach out. extime team
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Chiaming C.
Feb 2, 2026
Verified reviewI bought the chocolate with discount. I know it will expire soon, but not expecting to be within 10 days. The website did not specify its date of expiry. I may not buy it if I know this beforehand.
Reply from extime.com
Hello, Thank you for sharing your feedback. We will pass on your comments to the relevant teams and remain attentive to customer feedback. Our customer service team remains at your disposal should you require any further assistance. The Extime Duty Free Paris team Best regards. extime team
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Francois M.
Jan 16, 2026
Verified reviewStaff extremely helpful friendly
Reply from extime.com
Hello, Thank you so much for your kind words! We're thrilled to hear that our staff provided you with such helpful and friendly service. Your positive feedback motivates us to keep delivering the best experiences to our customers. Best regards. extime team
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Noelle B.
Jan 12, 2026
Verified reviewHorrible click and collect, the employee were clueless about my order, I almost missed my flight they wouldn’t give me my order and didn’t care to see my order confirmation. Since I wasn’t appearing on their IPad, I had to wait forever, the employee proceeded to unwrap every Jo Malone box ribbon to scan the bar code under the perfume itself. I Thought click and collect would be fast , but seems like the purpose is defeated since the employees wait for the customer to show up to start “scanning” the item to make a receipt (that should already be ready for pick up) very untrained employee, and had I know the employee would rip off the box ribbon to scan the item (which was easily available in store). I wasn’t able to replace the ribbon properly and my gift presentation suffered. Truly unprofessional service and incompetent.
Reply from extime.com
Dear Madam BENTEMAM, We would like to offer our sincere apologies for the disappointing experience you encountered when collecting your Click & Collect order. We fully understand your dissatisfaction, especially given the time constraints related to your flight. This situation does not reflect the level of service we aim to provide to our customers. The Click & Collect service is designed to be quick and seamless, and we sincerely regret that this was not the case during your visit to the boutique. The issues you described, both in the handling of your order and in the manipulation of the products and gift presentation, are being taken very seriously. Your feedback has been shared with the management team of the concerned boutique so that a thorough review can be carried out and corrective actions implemented. We are sincerely sorry for the inconvenience caused and for the impact this experience had on your journey and on the presentation of your gift. Thank you for taking the time to share your feedback. We remain at your disposal should you require any further information. Kind regards, The Extime Duty Free Paris Team
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Val M.
Dec 25, 2025
Verified reviewConvenient click and collect pre-order prior to the flight departure. Timely communication about the purchase confirmation and the pick up reminder. Works well. The extime manager was kind and helped to collect the items. Many thanks 🙏👍.
Reply from extime.com
Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that your click and collect experience went smoothly, and that our team was able to assist you. Your kind words motivate us to continue providing excellent service. We look forward to serving you again in the future! Best regards. extime team
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Jeffrey T.
Dec 25, 2025
Verified reviewI ordered click and collect. The website was fine. Nothing special, and wasn't organised in a way that works well to scroll through items and brands I like, or look at items on promotion. I had to use search more as a result. When I came to collect, the order was sent to the wrong gates in terminal 2E. I had to wait an hour collect it. I also got an email after I put in my click and collect order for 10% off. The person at the till just said "that's over". I showed her the Welcome email, and she said it "wasn't for fragrance". I thought it was strange she didn't try to scan the QR code to be sure, but it seemed like she was determined to not give me the discount. When I got home, I checked and the offer was indeed valid for the alcohol and confections that I purchased. I left the interaction thinking extime just wants my quick sale, not my trust and fidelity. Now, I'll only shop at extime for price and price alone.
Reply from extime.com
Hello, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your order collection and the confusion regarding your discount. Your feedback is invaluable, and we are continually working to improve our services for a better shopping experience. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards. extime team
Reply from Jeffrey T.
That's a nice sentiment, but I'm not seeing an offer to fix the discount, let alone get the points for the purchase.
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Renato B.
Dec 25, 2025
Verified reviewVery well designed and user friendly website. Efficient employées in the airport to deliver the orders as well. I just miss Maison Francis Kurkdjian products online, which you have in the Airport.
Reply from extime.com
Hello, Thank you so much for your wonderful review! We're delighted to hear you found our website user-friendly and our airport team efficient. We appreciate your feedback regarding Maison Francis Kurkdjian products and will take it into consideration as we continue to improve our offerings. Best regards! extime team
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Jacqueline C.
Dec 24, 2025
Verified reviewSpoke to a store colleague who wasn’t sure what to do so had to wait while he got his supervisor then we waited ages whilst he tried to work out how to use the phone device . It would have been quicker to pick the items from the shelves ourselves and purchase at the till
Reply from extime.com
Hello, Thank you for sharing your experience with us. We apologise for any inconvenience caused and thank you for your patience while our colleague sought assistance. Your comments are valuable and will be taken into account to improve our service. Kind regards, extime team
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P. S.
Dec 16, 2025
Verified reviewVery convenient and saved time and the worry of not getting exact products I wanted
Reply from extime.com
Hello! Thank you for your positive feedback. We're thrilled to hear that our service helped you save time and provided you with the products you wanted. Your satisfaction is important to us, and we look forward to serving you again in the future! Best regards. extime team
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Mert U.
Nov 26, 2025
Verified reviewgood
Reply from extime.com
Hello! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your time with extime.com. Your support means a lot to us, and we look forward to serving you again in the future! extime team
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Hiroyuki S.
Nov 19, 2025
Verified reviewIt was easy to shop in advance with additional discount. The issue was none of the staff knew about the website and where the pickup point was. I asked 4 different staff where I could pickup but none of them were helpful at all.
Reply from extime.com
Hello, Thank you for taking the time to share your feedback. We are delighted that you found our Click & Collect service easy to use. However, we are sorry to hear that you had difficulty locating the pickup point. Your experience is important to us, and we will provide our staff with more information and guidance to improve this aspect of our service. We hope to welcome you back soon and offer you an even smoother and more enjoyable experience. Best regards, The Extime.com team
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Penny B.
Oct 28, 2025
Verified reviewEasy to order in advance. Easy to collect.
Reply from extime.com
Hello Penny! Thank you so much for your wonderful review. We're thrilled to hear that you found our ordering and collection process easy. Your feedback motivates us to keep providing great service. We look forward to serving you again soon! Extime.com team
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Trevor G.
Oct 28, 2025
Verified reviewUsing the click and collect option was a huge waste of time. What is the point? When I got there, I had to stand in line to talk to a checkout person who then directed me to three other people because no one knew how to fulfill this order. Finally a gentleman helped me but the iPad he was using wasn’t working. It saved me zero time and actually costed me about 20 minutes. I will say, everyone was very nice.
Reply from extime.com
Hello Trevor, We are sincerely sorry to hear that you encountered difficulties with our Click & Collect service. This is certainly not the smooth and fast process we aim to provide. Thank you for sharing the details of your experience with us. This helps us identify issues and improve our training and systems so that this does not happen again. We are pleased to hear that our team members were friendly and tried to help you despite the technical issues. However, we understand that your time is valuable and we sincerely apologize for this visit not meeting your expectations. Thank you again for your feedback, it is essential in helping us improve. Best regards. extime.com team
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Val M.
Oct 5, 2025
Verified reviewNo comment
Reply from extime.com
Hello Val ! Thank you for taking the time to leave a note. If you have any ideas or experiences you would like to share further, please don't hesitate to let us know. We are here to help! The extime.com team
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Calin N.
Sep 21, 2025
Verified reviewWebsite experience is very good, the pickup experience from duty free store isn’t as it great as it used to be. Lack of available personnel makes long waiting queues. Don’t recommend for tight connecting flights schedule.
Reply from extime.com
Hello, Thank you for taking the time to share your experience with us! We appreciate your positive feedback about the website experience while also acknowledging the concerns regarding the pickup process. We are constantly working to improve our services and will take your input into consideration. Your insights are invaluable to us. Best regards. extime.com team
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