Reviews for Click&Collect Duty-Free Paris-Cdg

Dear Javedahmad, Thank you for your feedback! We are glad to hear that you appreciate our wide range of products and the option to pay in advance to save time. As for the "Click and Collect" service hours, they are actually adjusted according to flight schedules. We understand the importance of flexibility, especially for night flights, and we strive to align our services with the needs of our customers. Your feedback is greatly appreciated, and we will take it into account for future improvements. Thank you again for your suggestions! See You soon, The Extime Duty Free team.

Dear customer, Thank you for your kind words! We are glad to hear that you found the collection process smooth and our staff helpful. Your satisfaction is important to us, and we are always here to assist you. We look forward to welcoming you again soon! See you soon, The Extime Duty Free Team.

Dear Yousef, Thank you so much for your review! 😊 We are thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and your positive feedback motivates us to continue providing the best service possible. We hope to see you again soon! Have a nice day, The Extime Duty Free Team.

Dear Ivanna, I’m truly sorry to hear about the difficulties you experienced with your online perfume order. It’s concerning to know that the delivery to the shop and the subsequent issues with the application caused significant delays and frustration. This is not the level of service we aim to provide, and I apologize for the inconvenience this has caused. We are currently reviewing the situation to understand what went wrong and to ensure that such issues are addressed and prevented in the future. Thank you for bringing this to our attention, and we appreciate your patience and understanding. Best regards, The Extime Duty Free Team.

Dear Raytwu, I'm very sorry to hear about the problems you've had with our collect & pickup service. It is unacceptable that two items were left out of your order and I understand how frustrating this can be. We are currently investigating the situation in order to understand what happened and to avoid similar problems in the future. Thank you for your patience and for bringing this issue to our attention. We are committed to improving our service and ensuring that such problems do not recur. However, our customer service team, with whom you are currently in contact, will get back to you as soon as possible in order to refund the missing products. Yours sincerely The Extime Duty Free Paris Team.

Dear Izumi, Thank you for sharing your feedback. I’m truly sorry to hear about the delay you experienced due to staffing issues and poor communication. We understand how frustrating it can be when service does not meet your expectations, and we apologize for the inconvenience caused. We are currently reviewing our processes to improve staff coordination and communication to prevent similar issues in the future. Your feedback is invaluable in helping us enhance our service. Thank you for your patience and understanding. Best regards, The Extime Duty Free Paris Team.

Dear customer, I'm sorry to hear that you've had a difficult experience with our Click & Collect service. There appear to have been some communication and product management issues, and we're sorry about that. In order to deal with your request, we will need more information. Please contact our customer service department via the following link: https://www.extimedutyfreeparis.com/hc/fr/articles/16172327364498-Contactez-le-service-client-des-boutiques-Buy-Paris-Duty-Free-Extime-Duty-Free-et-boutiques-partenaires Yours sincerely Translated with DeepL.com (free version)

We are glad to hear that the online ordering process went smoothly and the pickup was quick. Customer service is indeed essential to a positive experience. If you have any specific comments or concerns about customer service, please feel free to share them and we'll do what we can to rectify them.

We thank you for your feedback and are delighted to hear that you enjoyed your experience with our service. Regarding your opinion on the point of signage, we have forwarded your feedback to the Store Manager so that this can be corrected. We look forward to seeing you again in our stores.

Hello Rosie, We're pleased to hear that your experience is satisfactory and that our site is easy to use. It's true that we want our customers to be able to find the item they need more quickly and pick it up when they visit our shops. We look forward to welcoming you,

We are glad to hear that you found the website easy to navigate! A user-friendly interface is crucial for a positive online experience. Have a great day!

Hello, We thank you for your feedback and are sorry that your experience did not live up to your expectations. We have passed on your feedback to the store managers so that a reminder of procedures can be issued and this does not happen again. We wish you a pleasant day.