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Review Summary
The establishment offers a highly efficient service with a convenient website that enhances the shopping experience. Many find the easy ordering and collection process at CDG very beneficial, often praising the helpful and friendly staff. Overall, the experience is smooth, making it a preferred choice while traveling.
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Noelle B.
Jan 12, 2026
Verified reviewHorrible click and collect, the employee were clueless about my order, I almost missed my flight they wouldn’t give me my order and didn’t care to see my order confirmation. Since I wasn’t appearing on their IPad, I had to wait forever, the employee proceeded to unwrap every Jo Malone box ribbon to scan the bar code under the perfume itself. I Thought click and collect would be fast , but seems like the purpose is defeated since the employees wait for the customer to show up to start “scanning” the item to make a receipt (that should already be ready for pick up) very untrained employee, and had I know the employee would rip off the box ribbon to scan the item (which was easily available in store). I wasn’t able to replace the ribbon properly and my gift presentation suffered. Truly unprofessional service and incompetent.
Reply from Click&Collect Duty-Free Paris-CDG
Dear Madam BENTEMAM, We would like to offer our sincere apologies for the disappointing experience you encountered when collecting your Click & Collect order. We fully understand your dissatisfaction, especially given the time constraints related to your flight. This situation does not reflect the level of service we aim to provide to our customers. The Click & Collect service is designed to be quick and seamless, and we sincerely regret that this was not the case during your visit to the boutique. The issues you described, both in the handling of your order and in the manipulation of the products and gift presentation, are being taken very seriously. Your feedback has been shared with the management team of the concerned boutique so that a thorough review can be carried out and corrective actions implemented. We are sincerely sorry for the inconvenience caused and for the impact this experience had on your journey and on the presentation of your gift. Thank you for taking the time to share your feedback. We remain at your disposal should you require any further information. Kind regards, The Extime Duty Free Paris Team
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Val M.
Dec 25, 2025
Verified reviewConvenient click and collect pre-order prior to the flight departure. Timely communication about the purchase confirmation and the pick up reminder. Works well. The extime manager was kind and helped to collect the items. Many thanks 🙏👍.
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that your click and collect experience went smoothly, and that our team was able to assist you. Your kind words motivate us to continue providing excellent service. We look forward to serving you again in the future! Best regards. extime team
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Jeffrey T.
Dec 25, 2025
Verified reviewI ordered click and collect. The website was fine. Nothing special, and wasn't organised in a way that works well to scroll through items and brands I like, or look at items on promotion. I had to use search more as a result. When I came to collect, the order was sent to the wrong gates in terminal 2E. I had to wait an hour collect it. I also got an email after I put in my click and collect order for 10% off. The person at the till just said "that's over". I showed her the Welcome email, and she said it "wasn't for fragrance". I thought it was strange she didn't try to scan the QR code to be sure, but it seemed like she was determined to not give me the discount. When I got home, I checked and the offer was indeed valid for the alcohol and confections that I purchased. I left the interaction thinking extime just wants my quick sale, not my trust and fidelity. Now, I'll only shop at extime for price and price alone.
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your order collection and the confusion regarding your discount. Your feedback is invaluable, and we are continually working to improve our services for a better shopping experience. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards. extime team
Reply from Jeffrey T.
That's a nice sentiment, but I'm not seeing an offer to fix the discount, let alone get the points for the purchase.
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Renato B.
Dec 25, 2025
Verified reviewVery well designed and user friendly website. Efficient employées in the airport to deliver the orders as well. I just miss Maison Francis Kurkdjian products online, which you have in the Airport.
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you so much for your wonderful review! We're delighted to hear you found our website user-friendly and our airport team efficient. We appreciate your feedback regarding Maison Francis Kurkdjian products and will take it into consideration as we continue to improve our offerings. Best regards! extime team
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Jacqueline C.
Dec 24, 2025
Verified reviewSpoke to a store colleague who wasn’t sure what to do so had to wait while he got his supervisor then we waited ages whilst he tried to work out how to use the phone device . It would have been quicker to pick the items from the shelves ourselves and purchase at the till
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you for sharing your experience with us. We apologise for any inconvenience caused and thank you for your patience while our colleague sought assistance. Your comments are valuable and will be taken into account to improve our service. Kind regards, extime team
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P. S.
Dec 16, 2025
Verified reviewVery convenient and saved time and the worry of not getting exact products I wanted
Reply from Click&Collect Duty-Free Paris-CDG
Hello! Thank you for your positive feedback. We're thrilled to hear that our service helped you save time and provided you with the products you wanted. Your satisfaction is important to us, and we look forward to serving you again in the future! Best regards. extime team
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Mert U.
Nov 26, 2025
Verified reviewgood
Reply from Click&Collect Duty-Free Paris-CDG
Hello! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your time with extime.com. Your support means a lot to us, and we look forward to serving you again in the future! extime team
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Hiroyuki S.
Nov 19, 2025
Verified reviewIt was easy to shop in advance with additional discount. The issue was none of the staff knew about the website and where the pickup point was. I asked 4 different staff where I could pickup but none of them were helpful at all.
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you for taking the time to share your feedback. We are delighted that you found our Click & Collect service easy to use. However, we are sorry to hear that you had difficulty locating the pickup point. Your experience is important to us, and we will provide our staff with more information and guidance to improve this aspect of our service. We hope to welcome you back soon and offer you an even smoother and more enjoyable experience. Best regards, The Extime.com team
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Penny B.
Oct 28, 2025
Verified reviewEasy to order in advance. Easy to collect.
Reply from Click&Collect Duty-Free Paris-CDG
Hello Penny! Thank you so much for your wonderful review. We're thrilled to hear that you found our ordering and collection process easy. Your feedback motivates us to keep providing great service. We look forward to serving you again soon! Extime.com team
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Trevor G.
Oct 28, 2025
Verified reviewUsing the click and collect option was a huge waste of time. What is the point? When I got there, I had to stand in line to talk to a checkout person who then directed me to three other people because no one knew how to fulfill this order. Finally a gentleman helped me but the iPad he was using wasn’t working. It saved me zero time and actually costed me about 20 minutes. I will say, everyone was very nice.
Reply from Click&Collect Duty-Free Paris-CDG
Hello Trevor, We are sincerely sorry to hear that you encountered difficulties with our Click & Collect service. This is certainly not the smooth and fast process we aim to provide. Thank you for sharing the details of your experience with us. This helps us identify issues and improve our training and systems so that this does not happen again. We are pleased to hear that our team members were friendly and tried to help you despite the technical issues. However, we understand that your time is valuable and we sincerely apologize for this visit not meeting your expectations. Thank you again for your feedback, it is essential in helping us improve. Best regards. extime.com team
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Val M.
Oct 5, 2025
Verified reviewNo comment
Reply from Click&Collect Duty-Free Paris-CDG
Hello Val ! Thank you for taking the time to leave a note. If you have any ideas or experiences you would like to share further, please don't hesitate to let us know. We are here to help! The extime.com team
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Calin N.
Sep 21, 2025
Verified reviewWebsite experience is very good, the pickup experience from duty free store isn’t as it great as it used to be. Lack of available personnel makes long waiting queues. Don’t recommend for tight connecting flights schedule.
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you for taking the time to share your experience with us! We appreciate your positive feedback about the website experience while also acknowledging the concerns regarding the pickup process. We are constantly working to improve our services and will take your input into consideration. Your insights are invaluable to us. Best regards. extime.com team
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James T.
Sep 14, 2025
Verified reviewextime was very convenient while I was travelling through CDG
Reply from Click&Collect Duty-Free Paris-CDG
Hello James! Thank you for your wonderful feedback. We're thrilled to hear that extime was convenient for you during your travels through CDG. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. Safe travels and hope to serve you again soon! The Extime.com team
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Seema K.
Sep 8, 2025
Verified reviewOrder was placed with taxes and refused to refund tax as advertised on website tax free shopping. They asked to return and buy again same stuff which cost same price now without tax. Not good experience online shopping. The terminal my flight was had minimal choices of perfumes, especially none available which I bought online.
Reply from Click&Collect Duty-Free Paris-CDG
Dear Customer, We are sorry to read about your experience and we sincerely apologize for the inconvenience caused. Please note that for online purchases, tax refund conditions may differ from in-store shopping, and certain procedures need to be followed. We understand how frustrating this situation has been for you and regret that the items you were looking for were not available at the terminal. In order to review your case in detail and provide you with appropriate assistance, we kindly invite you to contact our Customer Service team at : https://www.extimedutyfreeparis.com/hc/fr/articles/16172327364498-Contactez-le-service-client-des-boutiques-Extime-Duty-Free-et-boutiques-partenaires Your feedback is very valuable to us as it helps us improve both our service and our online shopping experience. We look forward to hearing from you, Best regards,
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Julee A.
Sep 8, 2025
Verified reviewSpecial shout out to Naima, Asmarum and Steve! It was a seamless process, I purchased some items the night before my trip, arrived at the counter "pick up" felt a little unsure asking but Naima and Asmarum came to the counter, very professional and picked up my order for me in the back. Steve from the bar offered me some champagne and delicious nibbles in a private cozy set room that I enjoyed very much! I fly regularly to Paris so I am looking forward to the next time I fly out of CDG.
Reply from Click&Collect Duty-Free Paris-CDG
Hello! Thank you so much for your wonderful review. We're thrilled to hear that Naima, Asmarum, and Steve contributed to a seamless and enjoyable experience for you. It's always our goal to make your travels as pleasant as possible. We look forward to welcoming you back on your next trip to CDG! extime.com team
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Zhen Z.
Aug 31, 2025
Verified reviewFriendly
Reply from Click&Collect Duty-Free Paris-CDG
Hello! Thank you for your wonderful review. We truly appreciate your kind words about our friendly service. It's our goal to create a positive experience for our customers, and we're thrilled to know we met your expectations. Thank you for choosing extime.com! extime.com team
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Zhen Z.
Aug 31, 2025
Verified reviewFriendly
Reply from Click&Collect Duty-Free Paris-CDG
Hello! Thank you so much for your wonderful review. We're thrilled to hear that you found our team friendly and approachable. Your appreciation means a lot to us and motivates us to keep delivering great service. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. extime.com team
Reply from Zhen Z.
When I show a collection email to staff of Relay 2AC shop, the staff tell me he can not understand English and then he tell me I should collect inside (after security check),but after security check, the staff of Relay tell me I should collect outside, so I can not collect my order as following： Relay CDG 2AC order no 19298291
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you for your message. We are sorry to hear about the difficulties you encountered when picking up your order. Please note that this order was placed with Relay, which is an independent store and is not part of our chain of stores. We recommend that you contact Relay's customer service department directly for assistance: Email: contact.relay@te.paris.extime.com They will be able to explain the procedure for picking up your order on your next purchase. We apologize for this inconvenience and thank you for your understanding. Best regards,
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S. D.
Aug 20, 2025
Verified reviewGood but issue with delivery/collection timing at the CDG airport Term 2E
Reply from Click&Collect Duty-Free Paris-CDG
Hello, Thank you for your feedback regarding your experience at CDG airport Term 2E. We appreciate your insights and understand how important timely delivery and collection can be. If you would like to discuss this matter further, please feel free to reach out to us. Best regards. extime.com team
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S. G.
Aug 9, 2025
Verified reviewEasy to navigate
Reply from Click&Collect Duty-Free Paris-CDG
Hello! Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you found our website easy to navigate. Your feedback is invaluable to us as we strive to provide a seamless experience for all our customers. We appreciate your support! extime.com team
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Sergey Z.
Aug 3, 2025
Verified reviewJust what I needed
Reply from Click&Collect Duty-Free Paris-CDG
Hello Monsieur Zhirkov! Thank you so much for your wonderful review. We’re thrilled to hear that our service was just what you needed! Your feedback is greatly appreciated, and it motivates us to continue delivering the best experience possible. If you have any further thoughts or suggestions, feel free to share! Best regards, The extime.com Team
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