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Review Summary
The Natural Sapphire Company is praised for its exceptional service, accommodating staff like Lauren and Amrita, and an impressive selection of jewels. Customers appreciate the professionalism and smooth purchasing experience, coupled with beautifully presented items.
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Gary M.
May 15, 2025
Verified reviewOutstanding service. Prompt response
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Gary, Thank you so much for your kind words! I’m glad you’re happy with the service. It was a pleasure assisting you! - Marie
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Rose S.
May 15, 2025
Verified reviewThis is a wonderful company to purchase jewelry from. I've gotten three items so far. They have super customer service and follow-up and status email communication while you are waiting for your piece to be created and then shipped. Top notch!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Rose, Thank you so much for your kind review and continued trust in us! We’re thrilled to hear you’ve had a great experience with each purchase. It’s always a pleasure working with you! - Lauren
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Bruce S.
May 10, 2025
Verified reviewLauren was very thoughtful in helping me pick the appropriate stones in settings. She generally cares about the customer and putting out the best product possible. A pleasure to deal with her I recommend her highly.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bruce, Thank you so much for your kind feedback! It was a real pleasure working with you. I'm so glad you're happy with the stones and setting. Your recommendation truly means a lot to us! - Lauren
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C. J.
May 10, 2025
Verified reviewExtremely happy with my purchase. The customer service was excellent. Katherine was so helpful in the purchase process. Very quick responses to my questions and requests. I highly recommend and look forward to doing business with them again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Cameron, Thank you so much for your kind words! I’m so glad to hear you’re happy with your purchase. It was a pleasure assisting you, and I truly appreciate your trust and recommendation. I look forward to working with you again in the future! - Katherine
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Ian E.
May 9, 2025
Verified reviewI wanted to buy a sapphire ring but with input on the sourcing location for ethical reasons. The Natural Sapphire Company allowed me to do just this, which made finding a beautiful ring simple and principled. Very happy with the end product, the process, and the communication with Amrita.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ian, Thank you very much for your kind words! I’m so glad I could help you find the perfect sapphire ring. It was a pleasure assisting you, and I’m thrilled you're happy with the final product. - Amrita
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T. O.
May 8, 2025
Verified reviewWe had a great experience with Amrita and the Natural Sapphire Company! The stone selection process was fun and easy and we enjoyed working with the design team on the ring. Amrita was very responsive and helped make the process a positive experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Tom, Thank you so much for your lovely feedback! It was truly a joy working with you. I'm so glad you enjoyed the process and that I could help make it a smooth and enjoyable experience. - Amrita
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M. M.
May 8, 2025
Verified reviewLauren provided exceptional customer service! She communicated with me throughout the process and genuinely wanted my wife and I to be 100% satisfied with our purchase. Our delivery arrived promptly in beautiful condition with all certifications and documents as promised. I am delighted that the Natural Sapphire Company has Lauren on their team to represent their terrific company and world-class inventory!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Michael, Thank you so much for your kind and heartfelt feedback! It truly means a lot to know that you and your wife are happy with your experience. It was an absolute pleasure working with you, and I’m so grateful for the opportunity to be a part of something so special. - Lauren
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Paul P.
May 8, 2025
Verified reviewEvery aspect of the purchase was excellent. Katherine is the best messaged back promptly with clear answers
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Paul, Thank you so much for your kind feedback! It was a pleasure working with you, and we look forward to hearing from you again in the future. - Katherine
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A. M.
May 1, 2025
Verified reviewPurchased an emerald bracelet and had a very easy experience. Marie answered all my questions and provided videos and photos. I shopped around quite a bit before deciding to purchase from here and I feel it’s good quality and well made for the price.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alexis, Thank you very much for sharing your experience! I’m so glad to hear you’re happy with your emerald bracelet and that you feel it’s great quality. We look forward to hearing from you again in the future. - Marie
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B. B.
Apr 26, 2025
Verified reviewFantastic!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind review! - Katherine
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Elizabeth R.
Apr 26, 2025
Verified reviewI ordered online without ever going in person or having a prior sales associate or previous purchase. I had incredible customer support and communication from Amrita the entire time. The gems that I ordered looked exactly like the pictures and I couldn't be more happy with my purchases, I will definitely be ordering from them again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Elizabeth, Thank you so much for your wonderful feedback! I'm thrilled to hear that you had a great experience with us and that the gems matched your expectations. It was a pleasure assisting you, and I look forward to helping you with your future purchases! - Amrita
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Ah A.
Apr 24, 2025
Verified reviewNeli was very helpful in tracking down a sapphire that went missing in the post, and the sapphire was beautiful!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! It was such a pleasure working with you, and I’m so happy to hear you love the sapphire. - Neli
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Gregory P.
Apr 24, 2025
Verified reviewFantastic service, there wasn’t one point in the process where it felt like my opinion was not important or could not be considered. They did essentially a free modification to the design selection I made to make the individual diamonds in a halo larger, drafted up the new design, and sent a preliminary then also a color model of it for my approval. The actual ring is even more beautiful than I could have expected. These people are professionals in every sense. Thank you for an incredible experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Gregory, Thank you so much for your amazing feedback! We’re so happy to hear you had a great experience, and it’s wonderful to know you’re thrilled with the final ring. Your satisfaction is our top priority, and we truly appreciate your trust in us! - Lauren
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Cliff H.
Apr 18, 2025
Verified reviewI had to replace a very important piece of jewelry, and I am very happy that I went to The Natural Sapphire Company to do this. Their website is great, and made it easy to choose a stone and other setting options. I worked with Neli Maduwanthi who was outstanding! She answered all of my questions and was very knowledgeable. I received this necklace yesterday and my wife and I both love it! I would definitely recommend The Natural Sapphire Company for any jewelry purchases!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Cliff, Thank you so much for your wonderful review and recommendation! I’m so glad you and your wife love the necklace. It was a pleasure helping you with such a meaningful piece! - Neli
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Elena P.
Apr 15, 2025
Verified reviewI always have a wonderful experience working with NSC and Lauren. She is very attentive, helpful and patient. I have several beautiful pieces of jewellery created with her assistance which I love a lot. My recent purchase was a gorgeous orange sapphire ring and I am very happy with it. Thanks a lot!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Elena, Thank you very much for the wonderful feedback! It was such a joy working on this gorgeous ring, and I’m so glad you’re happy with your new orange sapphire. Enjoy your stunning ring! - Lauren
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Doug C.
Apr 13, 2025
Verified reviewWe had a gorgeous ring made. The stone was stunning, and the setting was perfect. Customer service by Amrita was top notch!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Doug, Thank you so much for your kind words! I’m so happy to hear you loved the ring. It was a pleasure working with you! - Amrita
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John M.
Apr 12, 2025
Verified reviewThese guys are the best. True professionals with great communication and even better Gemstones. I am a repeat customer and will be back again and again over the next few years. AAAAA*****
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi John, Thank you so much for your fantastic review! We truly appreciate your continued trust and support, and we look forward to helping you find many more beautiful pieces in the years to come. - Katherine
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Michael G.
Apr 10, 2025
Verified reviewOur rep at The Natural Sapphire C., Amrita Kundu, was spectacular throughout the entire process. This ring was intended to be a very special remembrance of my wife's dear Father who passed away in December. We picked a beautiful tangerine sapphire, and then built a custom 18K setting around it that would enhance the beauty of the stone and also protect it so she could wear it every day. The 3D pics, and then the wax model, ensured that the design was exactly what we envisioned, and that the fit was perfect too. Amrita kept us well-informed all along the way, and checked in after we received the ring to make sure the product they delivered was just right. Kudos to Amrita and the entire TNSC team for a job well done.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Michael, Thank you very much for your heartfelt review! It was truly an honor to be part of creating such a meaningful piece in memory of your wife's father. Wishing you both comfort, joy, and lasting memories with the ring. Thank you again for your trust. It was a pleasure working with you! - Amrita
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R. M.
Apr 8, 2025
Verified reviewKatheryn made it easy. The ring is beautiful and arrived earlier than promised.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! I’m so glad to hear you love the ring, and it was a pleasure working with you. We look forward to serving you again in the future! - Katherine
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John P.
Apr 5, 2025
Verified reviewcompletely satisfied with everthing
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi John, Thank you so much for choosing us and for your kind review! So happy to have helped! - Lauren
Reviews displayed in chronological order
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