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Review Summary
The Natural Sapphire Company is praised for its stunning gem quality and attentive staff, making the purchasing process enjoyable and satisfying. Customers appreciate the exceptional craftsmanship and helpful communication, with many eagerly anticipating future purchases.
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G. M.
Apr 3, 2025
Verified reviewMy wife and I have been looking for a bracelet for our daughter’s 40th birthday. We found a bracelet on line at The National Sapphire Company. We talked to Lauren, who was extremely helpful over the phone. Since we had an upcoming trip planned to NYC in just over a week, we asked Lauren if she cold hold the bracelet for us so we could see it in person before making a final decision. Without hesitation, Lauren agreed. To make a long story a bit shorter, we met with Lauren and our experience could not have been better. The bracelet we had picked out looked exactly like it did on line, but we were able to see several more. We ultimately picked a different one, but everything Lauren told us over the phone was completely accurate. We had an outstanding experience!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Gregg, Thank you so much for sharing your experience with us! It was a pleasure helping you both, and I’m so glad we could find the perfect bracelet for your daughter. I’m happy to hear that everything went smoothly and that you had a great experience. Wishing your daughter a wonderful 40th birthday! - Lauren
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Jc T.
Apr 1, 2025
Verified reviewThoroughly impressed by everything. Great communication by my contact Katherine throughout the entire process and the ring is beautiful!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind review! It was a pleasure working with you, and I'm thrilled to hear you're happy with the ring. We look forward to hearing from you again in the future. - Katherine
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Emma R.
Mar 27, 2025
Verified reviewCustomer service was amazing. The ring is absolutely beautiful and Neli helped me every step of the way! Highly recommend!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Emma, Thank you very much for your wonderful review and for your recommendation! It was such a joy working on this gorgeous ring. Enjoy the ring! - Neli
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A. L.
Mar 22, 2025
Verified reviewI received great customer service and the sapphire exceeded my expectations. The color, cut and clarity were accurately described. Buy with confidence!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi August, Thank you very much for your kind words! We're thrilled that you’re happy with your sapphire and our service. We appreciate your trust and look forward to assisting you again!
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Eugebe A.
Mar 20, 2025
Verified reviewAwesome! Easy-to-use website, product as described, friendly service, and met deadlines.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Eugebe, Thank you very much for your fantastic feedback! We're happy to hear you had a smooth experience with us! - Amrita
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Karen T.
Mar 19, 2025
Verified reviewMy experience with NSC was wonderful! It’s a little daunting to make an important purchase online, but Katherine Hoyt was so attentive and pleasant to work with. She answered my questions promptly and gave excellent advice. The delivery process was also handled very well. The wax model that this company offers is extremely helpful for visualizing how the finished piece will look. I highly recommend ordering one. Overall, I would definitely order from NSC again. I learned a lot about sapphires and was able to make an informed decision and feel that the price was fair. This is a reputable company and I feel very comfortable doing business with them.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Karen, Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear you had a great experience with us. It was a joy creating this gorgeous ring, and we look forward to serving you again in the future. - Katherine
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Kyle F.
Mar 15, 2025
Verified reviewI had an amazing experience selecting, designing, and ordering a custom emerald ring, and I couldn’t have done it without Neli’s help. From start to finish, the process was smooth, enjoyable, and truly felt personalized. Choosing the right emerald took some time, but Neli was incredibly patient and knowledgeable. She graciously helped me through the challenging process of selecting a stone online, putting together side-by-side images to help me see the subtle differences in the intensity and brilliance of the stones, and made sure I found a stone that felt perfect. There was never any pressure—just thoughtful guidance and a genuine commitment to helping me make the right choice—even with the tough subjective points on colors and transparency. Neli and team even pulled a stone back from a show to help me make the comparison against another I was looking at! Truly an exceptional commitment to helping me find the right one! Once I picked the stone, designing the ring was just as seamless. Neli really listened to my vision, offering expert recommendations to balance aesthetics and durability, and to help modify a design to incorporate my preferred elements. She made sure every detail was just right, and I felt like I was in great hands at every step of the process. After finalizing the design, everything moved forward quickly. The order was processed efficiently, and the turnaround time was impressive, including detailed and accurate updates as the ring was created and the stone set. When I finally got the finished ring delivered, it was even more stunning than I had imagined from the CAD designs and pictures Neil shared. Overall, working with Neli and the team was a fantastic experience. They made what could have been an overwhelming process feel easy and exciting. If you’re looking for a custom piece and want someone who truly cares about getting every detail right, I highly recommend working with them. I couldn’t be more excited to wear the result—the ring hasn’t left my finger since!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kyle, Thank you so much for sharing your wonderful experience and for your kind recommendation! It was truly a joy working on this gorgeous ring with you. I’m so glad the process was smooth and enjoyable. It means so much! Enjoy wearing your stunning ring! - Neli
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S. S.
Mar 14, 2025
Verified reviewLauren has been amazin. The sapphire is absolutely stunning. Would highly recommend both Lauren and The Natural Sapphire Company.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sarah, Thank you very much for your wonderful review! We are thrilled to hear that you are so pleased with your stunning sapphire. Your recommendation means a lot to us. - Lauren
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Hunter B.
Mar 12, 2025
Verified reviewGreat service & selection of gemstones. Super helpful in making sure the ring arrived in time.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Hunter! Thank you so much for your kind words! We're thrilled to hear that you were happy with our service and gemstone selection. Enjoy your ring. - Lauren
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Robert W.
Mar 11, 2025
Verified reviewNeli had great customer service and everything went smoothly and sapphire was as expected!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Robert, Thank you so much for choosing us! I'm glad to hear that everything went smoothly and that you're happy with your sapphire. - Neli
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B. B.
Mar 6, 2025
Verified reviewWorking with Charlotte at The Natural Sapphire Company was a total pleasure. I've never bought expensive jewels online, but the ability to call and speak with someone in person while designing online with their expert team was a HUGE win. Thank you for making this so much fun. I love my engagement ring!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your wonderful review! It was a joy working on this gorgeous ring. I’m so happy to hear that you enjoyed the process and love your ring. Wishing you all the best! - Charlotte
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Mo H.
Mar 4, 2025
Verified reviewAmazing store! All perfect including international shipping and customer support. Highly recommended
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much for choosing us and for your recommendation! Your feedback means a lot to us. We look forward to assisting you again in the future! - Hannah
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Jared Y.
Mar 4, 2025
Verified reviewNeli was amazing and The Natural Sapphire company really helped me create something special.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jared, Thank you so much for your kind words! I'm so glad I could help create something special for you. It was a pleasure working with you! - Neli
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Kaylah C.
Mar 4, 2025
Verified reviewBeautiful ring fits amazing
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kaylah, Thank you very much for your kind review! Enjoy the ring! - Lauren
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Pam C.
Mar 2, 2025
Verified reviewI worked with Charlotte Arnstein at NSC ,on three of my purchases for my daughter and myself. Firstly , I found the honestly and helpfulness of Charlotte amazing !! Its been a pleasure to work with her. Secondly , the quality of the stones has been exceptional. Lastly, the craftsmanship of the whole jewelry put together was par excellence !! We get compliments on our jewelry where ever we go and also just makes us feel great to wear a real beautiful piece of jewelry. Thank you NSC !!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Pam, Thank you very much for your kind words! It was a pleasure working with you, and I’m so happy you’re enjoying your jewelry. Looking forward to assisting you again in the future! - Charlotte
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Hank V.
Feb 26, 2025
Verified reviewMy fiancée and I couldn’t be happier with our experience! Thank you to Lauren and Natural Sapphire Company for making our engagement special! They worked with me to ensure that the ring would arrive on schedule and delivered as promised. I highly recommend them for anyone looking to purchase sapphire jewelry!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Hank, Thank you very much for your wonderful feedback and recommendation! We are so happy to hear that you and your fiancée are pleased with your experience. It was a pleasure working with you, and congratulations on your engagement! - Lauren
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Andrew S.
Feb 24, 2025
Verified reviewWebsite had incredible information and descriptions of jewels, cuts, origin, ect. High quality natural jewels that your loved one will appreciate! Looked at numerous other vendors and these guys are just better than others in natural jewels, authenticity verification, navigation of website, providing detailed information, and visual representation. You will not be disappointed.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Andrew, Thank you very much for your kind feedback! It means the world to us, and we’re thrilled to hear that you’re happy with the overall process. Thank you for choosing us, and we look forward to serving you again! - Marie
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Brenda C.
Feb 21, 2025
Verified reviewAmrita Kundu at the National Sapphire Company was incredible! She was a pleasure to work with. She provided a large selection of Sapphires to choose from and was very accommodating when I decided to change stone shapes. She was gracious, knowledgeable and promptly answered my questions. Now I have a beautiful Sapphire pendent as a retirement gift! I would highly recommend Amrita and the company when purchasing a sapphire.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Brenda, Thank you so much for your wonderful review! It was such a joy working on this gorgeous pendant. I’m so glad you’re happy with your purchase. Enjoy your stunning pendant, and thank you for the recommendation! - Amrita
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John P.
Feb 21, 2025
Verified reviewMy sales agent Katherine was fantastic. The earrings were brilliant.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi John, Thank you very much for your kind review! It's great that you were happy with the purchase. - Katherine
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Sarah P.
Feb 21, 2025
Verified reviewWe had a wonderful experience working with Charlotte. She was quick to respond with our requests and my ring is absolutely stunning. I couldn’t love it more. We will definitely work with her again. Highly recommend The Natural Sapphire Company!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sarah, Thank you for your wonderful review and recommendation! I’m so happy you had a great experience and love your stunning ring. We look forward to working with you again in the future! - Charlotte
Reviews displayed in chronological order
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