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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
"Website is fabulous.. Very straightforward and easy to navigate. Customer service is over the top, from answering questions to final shipment,…"
Website is fabulous.. Very straightforward and easy to navigate. Customer service is over the top, from answering questions to final shipment, outstanding! This was my first purchase but definitly not the last.
Team expertise
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
"Lovely gem. Lovely setting. Exactly as pictured. Helpful staff. Thorough documentation."
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A. A.
Jan 4, 2024
Verified reviewGreat buying experience. Item arrived as described and on time. Excellent customer service. Will buy again from them.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Caser, Thank you so much for taking the time to share your experience with us! - Lauren
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A. A.
Jan 3, 2024
Verified reviewThe Natural Sapphire Company is absolutely the best place to find high quality beautiful stones! They have an amazingly great staff and design team! I worked with Marie Manathunga and what a wonderful experience it has been! Marie and the design team are very knowledgeable about all aspects of gemology and provided continuous feedback in helping me create a custom designed engagement ring and wedding band with beautiful blue sapphires! It was pleasure to work with Marie and highly recommend The Natural Sapphire Company for a 100% + great experience with this company!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Rafael, Thank you very much for your kind words and for the recommendation! It was such a pleasure working with you. - Marie
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A. A.
Jan 3, 2024
Verified reviewGood website. Easy to see what you are buying and helpful staff on chat if need be. Delivery is quick from New York to Sydney Aus and reliable. Quality of jewellery is very good.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi James, Thank you very much! We look forward to hearing from you again in the future.
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A. A.
Jan 3, 2024
Verified reviewKatherine is amazing! She helped my husband and I pick out a lovely stone and necklace setting as an anniversary/holiday gift. She was help us understand the differences between the stones and helped us navigate the myriad of setting options. We never expected the necklace to arrive in time for Christmas, but Katherine was able to expedite the order. All in all, dealing with Katherine at the Natural Sapphire Company was a wonderful experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Lauralynn, Thank you very much for sharing your experience with us! It was such a pleasure working with you. - Katherine
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A. A.
Jan 2, 2024
Verified reviewWould give 10 stars if possible. Flawless and fun experience from start to finish. I bought a 2 carat Padparadscha sapphire and the stone is absolutely stunning. The setting is lovely and shows it to perfection. Yes, it is expensive, but you are buying precious gemstones, so that is to be expected. I scoured the internet and you will not find better selection, service, quality, or value anywhere else. Lauren was responsive, enthusiastic, and patient with my (many) requests for extra photos, videos, etc. she also gave me her honest assessment about how the stone looked in person, which turned out to be 100 percent accurate and which I truly appreciate.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alice, Thank you very much for your wonderful review! Your feedback means a lot to us. - Lauren
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A. A.
Dec 30, 2023
Verified reviewIt was wonderful working with Katherine. She was very knowledgeable and patient answering all of our questions. We came in two times to look at pink sapphires until we found one that was perfect for us. I really appreciated her sending over videos and photos of sapphires in between appointments. We went with a setting from The Natural Sapphire Company as well and it turned out great, it's my dream engagement ring! The CAD looks exactly how my ring looks in real life. The Natural Sapphire Company has such a great selection of sapphires for any piece of jewelry and working with Katherine made it so easy to navigate finding my perfect engagement ring without feeling pressured. Thank you!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Talia, Thank you veru mucu for your kind words! Enjoy your ring. - Katherine
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A. A.
Dec 30, 2023
Verified reviewThe website was very informative and easy to use, Ashley was very helpful. The ring I ordered, it’s packaging and presentation was outstanding, and the overall customer experience was excellent, which is why I’ll be back! Thank you ⭐️⭐️⭐️⭐️⭐️
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Miles, Thank you very much for your kind review and for choosing to work with us! It was such a pleasure working with you too. We look forward to hearing from you again in the future. - Ashley
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A. A.
Dec 30, 2023
Verified reviewPurchasing a ring was a very fluid process. The website was easy to use while customizing the ring. As soon as ring was purchased, a representative got in contact with me and I received updates throughout the entire build. I received the ring in about 20 days. The product I received was flawless. Highly recommend.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jason, Thank you very much for sharing your experience with us and for the recommendation! Enjoy the ring! - Katherine
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A. A.
Dec 29, 2023
Verified reviewNeli was really helpful and customer oriented when I made an enquiry on a sapphire necklace. She remembered my request and informed me promptly of upcoming promotions, answering my questions with turn around mostly within a day. The necklace I received was beautiful and true to the picture and video presented. This included the inner gem sparkle.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Irine, Thank you very much for sharing your experience with us! We look forward to hearing from you again in the future.- Neli
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A. A.
Dec 28, 2023
Verified reviewThe Natural Sapphire Company is absolutely the best place to find high quality beautiful stones and an amazingly great staff! I have been working with Lauren for a while now and what a wonderful experience this has been! She is very knowledgeable about all aspects of gemology and has been tremendously helpful in helping me find just the right stones for all my designs! And she is just so enjoyable to work with! A 100% + great experience with this company!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Diana, Thank you very much for continued trusty in us! It was such a pleasure working with you. Your feedback means a lot to us. We look forward to hearing from you again in the future. - Lauren
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A. A.
Dec 28, 2023
Verified reviewAmazing service, and fantastic selection of stones and settings. I have ordered several times and have been amazed with every purchase
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bob, Thank you very much for your kind review and for the continued trust in us! - Lauren
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A. A.
Dec 28, 2023
Verified reviewHad a great experience with this company from navigating the website and picking a sapphire to even getting mock ups of the final product. Lauren was great to work with, very responsive to my questions and able to provide additional videos of the sapphire I was interested in as I live on the West Coast. The final product was exactly what I was looking for and turned out beautifully, my wife was very happy with her Christmas gift! Would definitely recommend this company to others.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jason, Thank you very much for choosing to work with us and for sharing your experience with us! We appreciate your trust in us. Enjoy your piece! - Lauren
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A. A.
Dec 28, 2023
Verified reviewI found the site easy to navigate and find what I was looking for. The rubies were as described and look great, also well documented. Packing was high-quality with timely and secure delivery, and Lauren followed up to confirm my website purchase and get the product on its way to me quickly, as well as following up to make sure that I was happy with the purchase. This was a very smooth and pleasant experience from beginning to end. Thank you!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Roger, Thank you very much for sharing your experience with us! We look forward to hearing from you again in the future.- Lauren
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A. A.
Dec 26, 2023
Verified reviewNeli answered my question promptly, which helped with my decision to buy the earrings. The sapphire earrings are beautiful, just exactly the shade of blue that I prefer. I like the fact that they are not enhanced, and so are the diamonds. The packaging is very secure. Very happy with my purchase
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Emelinda, Thank you so much for taking the time to share your experience with us! We look forward to hearing from you again in the future. - Neli
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A. A.
Dec 26, 2023
Verified reviewGreat communication, lovely product, professional and attractive packaging. Excellent experience all around. My wife loves her "sparkly princess ring."
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Zach, Thank you very much for sharing your experience with us! Enjoy your piece! - Katherine
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A. A.
Dec 26, 2023
Verified reviewThe custom emerald and platinum eternity ring from the Natural Emerald Company more than exceeded my expectations. My wife is absolutely in love with the ring. The craftsmanship and attention to detail is exceptional, and the emeralds set in the platinum band are striking. The photo doesn’t do justice to exactly how striking the ring actually is. I had a very specific design in mind and Katherine's assistance was invaluable; she is very knowledgeable, patient, and ensured a seamless process. The ring was promptly shipped to Spain and arrived in impeccable condition. I highly recommend the Natural Emerald Company for their quality, incredible service, and stunning designs in emerald jewelry. Thank you again to all who were involved. You have created a customer for life.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jason, Thank you so much for taking the time to share your experience with us. - Katherine
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A. A.
Dec 26, 2023
Verified reviewNeli is super easy to work with. I just received my fourth, fifth and sixth rings and they are gorgeous! Two of them i bought during their christmas sale and the third is a custom piece that they delivered just in time for christmas. Thank you The Natural Sapphire Company. I am a lifelong customer.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Susan, Thank you very much for choosing to work with us and for the continued trust in us! It was such a pleasure working with you. We look forward to hearing from you again in the future. - Neli
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A. A.
Dec 24, 2023
Verified reviewI received my gorgeous emerald pendant on December 9. I am very happy with my purchase. Marie was very helpful throughout as she has been on other purchases I have made. I will be ordering other items in the future.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Janet, Thank you very much for choosing to work with us and for the continued trust in us! It was such a pleasure working with you. We look forward to hearing from you again in the future. - Marie
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A. A.
Dec 22, 2023
Verified reviewThe ruby and diamond earrings I purchased at The Natural Ruby Company are lovely and are my first natural ruby earrings in this vividly red color that is quite hard to find at another retailer. I appreciate their great customer service (particularly from Lauren), nice packaging, and fast shipping.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you very much for sharing your experience with us!
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A. A.
Dec 22, 2023
Verified reviewCustomer service has been helpful. Remember to ask for GIA certificate, stone in different lightings, band width etc. before setting the stone in the ring. I haven't asked but they might also be able to send a gemstone to you for inspection before you decide to purchase it . FedEx delivery was on time. The ring was beautiful.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Pinyi, Thank you so much for taking the time to share your experience with us! Lauren
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