Customer reviews for illanificio.it

Customer reviews

• 5 / 5

  

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  The customer service at IL LANIFICO is outstanding. They were responsive, helpful, and made the whole process smooth and easy. It’s clear they care about their clients and their reputation. I felt well taken care of throughout my order. Definitely a trustworthy company I would recommend. Best regards, Anastasiia Mazur.

  Review of 7/4/25, following an experience of 6/30/25 by KAROLANN C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  excellent service, top speed in delivery!

  Review of 6/30/25, following an experience of 6/25/25 by MAHER L.

• 5 / 5

  

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  Vêtements de qualité, made in Italy, bien taillés et à prix raisonnable, populaire. Bonne communication. Envoi rapide et soigné. Merci ! 👌

  Review of 6/15/25, following an experience of 5/27/25 by GRÉGORY V.

• 1 / 5

  

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  Leider habe ich di Bestellung noch nicht erhalten.! Ich hoffe sie kommt noch vor Ostern.Wie schön

  Review of 4/23/25, following an experience of 4/6/25 by CHRISTIANE E.

• 1 / 5

  

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  Shipping took more than 10 days for a single item, no tracking of the package once paid, just marked "order received". I wanted to return the item but the return shipping costs are at the customer's expense…

  Review of 4/22/25, following an experience of 3/30/25 by ULYSSE B.

• 5 / 5

  

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  Sehr schön und ahngenehm

  Review of 4/7/25, following an experience of 4/1/25 by ZHANAR M.

  Answer by illanificio.it

  

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  Vielen Dank für Ihr tolles Feedback! Wir freuen uns, dass Sie unsere Produkte schön und angenehm fanden!

• 5 / 5

  

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  I am very satisfied with buying illanificio product

  Review of 3/11/25, following an experience of 2/20/25 by DANIELLE C.

• 5 / 5

  

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  ..........

  Review of 3/3/25, following an experience of 11/23/24 by THANASIS A.

• 5 / 5

  

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  Der Pullover gefällt mir sehr gut und ist angenehm zu tragen.

  Review of 3/3/25, following an experience of 2/17/25 by MARION H.

• 5 / 5

  

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  Very good and reactive

  Review of 2/25/25, following an experience of 2/9/25 by JAY J. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Thema send the order immediately, but I received just one pcs instead two pcs of my order.

  Review of 2/25/25, following an experience of 2/19/25 by CLETUS D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  In December I send the package back to Italy and wait until now for my repayment. This is the worst service ever!

  Review of 2/25/25, following an experience of 12/8/24 by JÖRG S.

• 5 / 5

  

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  Quick shipping. Everything all right

  Review of 2/20/25, following an experience of 11/29/24 by NIVES Z.

• 5 / 5

  

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  Nice Coats, but it should be clearly indicated on the homepage that the sizes are Italian sizes, especially when the chosen language is not Italian.

  Review of 2/20/25, following an experience of 2/6/25 by CHRISTIAN A.

• 5 / 5

  

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  Everything worker out very well! Shipping lasted more than 14 days...very fine quality!

  Review of 2/20/25, following an experience of 12/13/24 by JAYLEN R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  my comments in the last section

  Review of 2/20/25, following an experience of 11/24/24 by IGOR L.

• 2 / 5

  

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  Ho scritto TRE volte via e-mail al servizio clienti per cambiare la taglia del cappotto che ho ordinato ma non ho ricevuto NESSUNA risposta... risultato nonostante il cappotto sia di qualità superiore l'ho offerto a qualcun altro perché era troppo grande per me! Grazie al servizio clienti!

  Review of 2/19/25, following an experience of 12/30/24 by ESMERALDA P. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I ordered a coat from Illanificio, but my experience was extremely disappointing. After placing my order, I waited an entire month without receiving a shipping confirmation or any response from customer support. Frustrated, I opened a PayPal dispute. Shortly after, I finally received a shipping confirmation and decided to wait for the product. However, the tracking status never updated for another month. At this point, I requested a refund, which I thankfully received. Overall, this was a very frustrating and unprofessional experience. I cannot recommend Illanificio based on this.

  Review of 2/19/25, following an experience of 12/26/24 by MAX F.

• 1 / 5

  

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  A very negative experience. I returned the item because it didn't fit me, paid extra to return the item and didn't get my money back. All recommendations to avoid

  Review of 2/19/25, following an experience of 11/29/24 by DEJAN M.

• 1 / 5

  

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  To this day, the payed item did not arrive. Although sending several e-mails, I did not receive any answers from customer support.

  Review of 2/19/25, following an experience of 11/30/24 by ROBERT S.

• 5 / 5

  

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  All good

  Review of 2/19/25, following an experience of 1/27/25 by OLGA C.

• 5 / 5

  

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  Beautiful wool beautiful scarve exzellent and wonderful, nice to wear

  Review of 2/12/25, following an experience of 11/27/24 by GABRIELLA F.

• 5 / 5

  

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  The website it’s very easy to use, and the whole buying process it’s simple and fast.

  Review of 2/12/25, following an experience of 12/30/24 by DANAE G.

• 5 / 5

  

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  Quality and Delivery was great. I am completely satisfied. Thank you.

  Review of 2/8/25, following an experience of 2/2/25 by RAINER G.

• 5 / 5

  

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  Order was immediately processed, everything is fine.

  Review of 2/3/25, following an experience of 1/30/25 by MICHAEL H.

• 2 / 5

  

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  Purchased a Cardigan and a trousers they came in the promised period of time. The cardigan is of good quality. The trousers came out too small, so was send back at the End of November with the wish to exchange in another size (Retoure). It was delivered to Lanificio Nov 28. Despite several reminders per email and Whats App until Jan 1 st no reaction. --> dissatisfied.

  Review of 1/11/25, following an experience of 11/11/24 by DEMETRIUS H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Very good quality but 14 days Delibery time is too long.

  Review of 12/12/24, following an experience of 11/25/24 by STEFAN G.

• 5 / 5

  

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  fast delivery

  Review of 12/12/24, following an experience of 11/30/24 by MONIKA B.

• 1 / 5

  

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  Terrible service! Fedex is so unpredictable. I have not yet recieved the packet. All the time it was showing that it will come of Monday so I waited and nothing came! I was in the office on Tuesday and they came and went back. Then I stayed today at home as it said it will come on Wednesday and it is not coming today. Status changed just instantly to Thursday. Now I am stuck to stay at home tomorrow and not go to work to wait for the package if it comes. At this point I am not sure anymore. Please don't used Fedex or ask them to be more reliable. This is such a bad customer experience!

  Review of 12/12/24, following an experience of 11/22/24 by AHMED A.

• 5 / 5

  

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  Good quality. fast delivery

  Review of 12/3/24, following an experience of 11/11/24 by DARINA T.

• 5 / 5

  

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  Item was shipped quickly.

  Review of 11/24/24, following an experience of 11/17/24 by LEO M.

Reviews displayed in chronological order