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Review Summary
Mediatorlawgroup is described as a reassuring first step for people dealing with debt, with teams that explain the process clearly and take time to answer questions. Customers often mention feeling at ease, listened to, and treated personally rather than like a case file.
Team expertise
"Really helpful and explained everything in great detail"
"Excellent customer service"
"Excelente servicio, muy cordial"
Responsiveness
"I am writing to share some feedback regarding my recent experience with your team. Each representative that I spoke to was professional, friendly,…"
I am writing to share some feedback regarding my recent experience with your team. Each representative that I spoke to was professional, friendly, and very thorough with explaining all the details of your services. I truly appreciate the excellent communication I received.
"The staff was very friendly and very understanding about my needs. Also they were very knowledgeable about what I was needing and what the best…"
The staff was very friendly and very understanding about my needs. Also they were very knowledgeable about what I was needing and what the best solution would be for my case.
"Excellent service and very professional. I appreciate the help. Everything was done in a timely manner as well."
Friendliness & courtesy
"Excellent service. Thank you so much. Appreciate."
"Very patient, professional and had all the answers to my questions. The whole team were fabulous."
"Very friendly and informative service"
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A. A.
Mar 1, 2024
Verified reviewNice, caring people who were very helpful.
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A. A.
Feb 29, 2024
Verified reviewGood but lengthy
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A. A.
Feb 23, 2024
Verified reviewIt was great when i started i was ablevto deal with BO but when i called back they told me icould not deal with her any longer i neednot likr that
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A. A.
Feb 23, 2024
Verified reviewThey were very thorough in explaining the program to the point of repeating over and over the goals of the program and my particular interests.
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A. A.
Feb 23, 2024
Verified reviewCustomer service is great. they work with you to get you the best deal possible. They guide you through the process to make the best choice for you, making sure you don't set yourself up for failure.
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A. A.
Feb 8, 2024
Verified reviewGreat service my go to person Noah took the time to explain and go over everything that I needed to know.
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A. A.
Feb 3, 2024
Verified reviewI was very happy with getting a call by accident from this company. The Representative,saw that I was doing business with a different company that was in a lawsuit with 7 different states, attorney general. Very pleased with her help.
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A. A.
Feb 2, 2024
Verified reviewAbove Excellent and beyond! Thank you do much for all your help! Michele was amazing with staying on with me to explain every detail of the offer. Thank you again.
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A. A.
Feb 1, 2024
Verified reviewNoah showed a real concern to build the BEST solution to my issue. With his help he found a Debt Relief I was paying a company to resolve an issue and a Law Firm to get a resolution without any progress. In working with him I am saving $250.00 a month with the feeling that I will be helped.
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A. A.
Jan 31, 2024
Verified reviewEveryone that I have encountered has been very helpful, informative, understanding, and compassionate. It is so refreshing in this day and time to have the opportunity to experience this type of excellent customer service. Thank you very much!
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A. A.
Jan 25, 2024
Verified reviewOk this better work
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A. A.
Jan 24, 2024
Verified reviewIt was an easy transition. They knew I needed help and they tried their best to make it come true. Which is more than I can say about other companies. I feel at ease that I will be dead free in 3 years. I want to thank you for your help and if I need help later on I know that I can count on you to help me and not just push me to one side. Thank you again.
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A. A.
Jan 21, 2024
Verified reviewExcellent Customer Services from both Essence and Wally who explained the policy/ contract to me. I would highly recommend Mediator Law Group to my family and friends. Great work!
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A. A.
Jan 13, 2024
Verified reviewFriendly, they took their time to really expain the process.
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A. A.
Jan 11, 2024
Verified reviewGreat!!!
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A. A.
Jan 6, 2024
Verified reviewUnknown at this time ,but you all was courteous
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A. A.
Dec 30, 2023
Verified reviewAwesome intro to their services.Truly genuine people and very professional, transparent. I hope that the goals we discussed are met in a timely fashion. Thanks guys for your help and trusting in me.
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A. A.
Dec 29, 2023
Verified reviewThe evaluation process of my debt situation was very thorough and helpful. I feel better knowing that my debt situation will be resolved as I find new employment and embark on a new year.
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A. A.
Dec 24, 2023
Verified reviewVery helpful
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A. A.
Dec 21, 2023
Verified reviewExcellent service. Friendly staff. Well informed. When I had finished talking to Michele and Wally I felt like they really cared and wanted to help. I felt like part of the family.
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