Customer reviews
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Very professional and knowledgeable and got me taken care in a quick manner great Thursday
Review of , following an experience of by RENITTA L.
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She was very professional and patient as well as outstanding counties
Review of , following an experience of by ERICA K. *
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Outstanding
Review of , following an experience of by JAMES J.
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Dominique was pleasant, knowledgeable and extremely helpful in getting my policy changes handled.
Review of , following an experience of by DEAN D.
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Satisfactory!
Review of , following an experience of by ALEXANDER C.
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Very helpful and kind.
Review of , following an experience of by QUENTIN R.
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The staff is very pleasant. And very knowledgeable
Review of , following an experience of by SIKIRAT E.
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My underwriter was so helpful and kind
Review of , following an experience of by RAYMOND B.
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Dominique went above and beyond to answer all of my questions and was very helpful in resolving the issues I had. She was very professional and informative. Way better than the previous representative I had talked with. Her customer service skills were exceptional and makes me want to continue services with you all.
Review of , following an experience of by MAYA M. *
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Easy to navigate through site.
Review of , following an experience of by RODOLFO B. *
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Customer Service was Great.
Review of , following an experience of by TANGELA M.
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Good service
Review of , following an experience of by ZELLA R. *
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It was quick and the service was helpful however I was told that the incorrect price when I was charged online
Review of , following an experience of by LIBBIE L. *
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My agent has not kept me updated on the claim status. Status is no longer available online due to renewal. Number appears to be blocked as all calls to agent no longer ring but get sent directly to VM.
Review of , following an experience of by CHELSIE M. *
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Very great costumer service
Review of , following an experience of by JADA K. *
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Good service
Review of , following an experience of by RAHSAAN C. *
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She was very friendly
Review of , following an experience of by ADELIA H. *
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Well helpful
Review of , following an experience of by GIOVANNA O. *
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Great communication towards the next processing steps. And just very helpful above all
Review of , following an experience of by PATRICIA P. *
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A drunk truck driver hit me from the back and he was coming from one way street and damage my car
Review of , following an experience of by SHAINA R. *
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Friendly operator. Fast and easy payment service.
Review of , following an experience of by MERLE T. *
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The lady I spoke with was very helpful and she took my payment with no fee. She answered everything I asked as best she could and remained patient through our conversation. I genuinely appreciate customer service like that, and I've gotten it consistently with this company. Y'all are a great example of how interaction with insurance companies should be!!! Keep it up!!!
Review of , following an experience of by MARQUISE H. *
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She’s amazing And very thorough and quick I’m very pleased with her customer service skills
Review of , following an experience of by OTIS H. *
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Nice costumer assistance and very helpful to.
Review of , following an experience of by ALETHA T. *
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I’ve been with this company for more than a year and I love the service!
Review of , following an experience of by CAROLYNE F. *
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Excellent service
Review of , following an experience of by REMINGTON B. *
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Pleased with customer service 😀
Review of , following an experience of by DAMIEN W. *
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There were a few inconsistencies with roadside service. During an emergency with A tire blow out.
Review of , following an experience of by DOROTHY K. *
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I appreciate the immediate attention they give to their customers.
Review of , following an experience of by LEXIE K. *
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Good overall customer service.
Review of , following an experience of by AMYA P. *
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EASY CLAIM PROCESS
Review of , following an experience of by GENEVIEVE Z. *
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Very very nice & works perfectly fine with other claimants …
Review of , following an experience of by GRAYSON S. *
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Very quick and the representative answered all my questions and had empathy.
Review of , following an experience of by KATHLYN H. *
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They was really nice answer all questions and told us what to do step by step
Review of , following an experience of by JANICE S. *
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Very rude. I set up automatic payments and even got a confirmation email and text about it but the rep didn’t send it through so they cancelled my policy. Instead of calling or emailing I received a letter in the mail a week after the policy was cancelled. I called about it and the rep helping me was very rude. TERRIBLE CUSTOMER SERVICE.
Review of , following an experience of by HARVEY S. *
*Pseudonymized data at the request of the author
Answer by firstchicagoinsurance.comFlagOn 4/2/2021 Inured bound policy through agent Rightsure. At the time of payment agent selected to have policy be set up on recurring payments. However, the payment was stuck in queue and had to be pushed through by accounting. Payment was posted on Friday 4/2/2021 at 6:24PM. Since this was after hours payment was not pushed through the system until Monday 4/5/2021. When this occurred the system did not save the CC info and policy was not set up on recurring. On 4/5/2021 underwriting received a call from agent Ileana who was asking if the payment was processed since the insured was drafted but the policy was not bound. Agent was advised payment was posted to the policy and we also advised agent that policy was not on recurring payments and to discuss with insured if they want that to be set up. There is no further notes indicating insured called in to FCIC. A billing statement and notice of cancelation was sent to insured on 4/15/2021 advising that payment was due on 5/2/2021, if no payment made policy would cancel 5/3/2021 at 12:01AM.
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They are very helpful
Review of , following an experience of by ROSELYN M. *
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The agent I talked to was very nice and easy to work with. Well trained.
Review of , following an experience of by DECLAN A. *
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My agent was nice. She got everything ready and together for me in just a matter of time, I did not have to wait long.
Review of , following an experience of by DALTON S. *
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Aersome insurance company
Review of , following an experience of by ADRIANNA L. *
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I'm very happy with the service
Review of , following an experience of by CAROLYNE S. *
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It’s been great since I got the insurance.
Review of , following an experience of by ASHTYN T. *
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Very professional, and kind, and informative, and patience.
Review of , following an experience of by NOE W. *
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Nice experience
Review of , following an experience of by CURT S. *
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Excellent
Review of , following an experience of by WHITNEY G. *
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Service was fine after I was able to get in contact with an individual. I had called the day before and was told to leave a message and someone would get back with me next business day and no one did, so I had to call again. If I would not have called, I wonder if and when I would have been contacted.
Review of , following an experience of by GORDON B. *
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Customer service was very good when initially making claim
Review of , following an experience of by OLA L. *
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The service was amazing a ND went very smoothly thanks to the great service received
Review of , following an experience of by CATHRYN K. *
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It was great
Review of , following an experience of by ARIANE H. *
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Yes I am very satisfied they contacted me right away and I’ve been with them for many years
Review of , following an experience of by AKEEM H. *
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She was friendly and kind & was very fast of getting the call taken care of
Review of , following an experience of by DUSTIN J. *
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Very professional and courteous christin.thanks a million
Review of , following an experience of by BESSIE K. *
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Your agent was awesome and very respectful and help me alot I appreciate the kindness
Review of , following an experience of by ELNA S. *
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Well I have been working my claim since last Friday the 3rd of April. I have had good contact with Gina about my claim. Still waiting on an adjuster to get with me. It's been 6 days. Of course Easter was in the first 3 days so that's understandable.
Review of , following an experience of by ASA L. *
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Great customer service
Review of , following an experience of by NEWTON O. *
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Agent was very helpful
Review of , following an experience of by OTILIA H. *
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Great service today
Review of , following an experience of by BURLEY M. *
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Did awesome
Review of , following an experience of by SEAMUS C. *
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Overall it is good because they listen to you and try their best to help you.
Review of , following an experience of by DAVID M. *
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Good
Review of , following an experience of by JEWELL L. *
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First Chicago Insurance has always been great also great customer service!
Review of , following an experience of by ALLENE W. *
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Hayley gave me excellent customer service and took my payment no problem, but the online payment would mot take my card and that was a little frustrating.
Review of , following an experience of by PAT R. *
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....
Review of , following an experience of by VELLA M. *
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Natalie was so helpful and help me understand my policy better and what I’ll be paying a month. Thank you so much. Great customer service !
Review of , following an experience of by ORPHA S. *
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Adam was nice and fast
Review of , following an experience of by BARTHOLOME T. *
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I like that they contact you fast and have someone out to look at your damage in days.
Review of , following an experience of by TAMARA C. *
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The customer service person made it pleasant experience and she was very kind and compassionate
Review of , following an experience of by JADEN B. *
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Everyone has been super helpful!
Review of , following an experience of by KYLER M. *
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Great love it
Review of , following an experience of by DANYKA M. *
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They was quick and very helpful
Review of , following an experience of by GIDEON G. *
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Customer service was good
Review of , following an experience of by ASA K. *
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Very nice customer service
Review of , following an experience of by KAYCEE B. *
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Great service and would recommend to others
Review of , following an experience of by PATRICK R. *
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Caitlin was very helpful, I havenever filed a claim and she guided me thru the process with ease.
Review of , following an experience of by ROGERS E. *
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Good customer service.
Review of , following an experience of by JACE F. *
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Ok good help
Review of , following an experience of by ALVENA M. *
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First i want to say im beyond happy and pleased with this company. Also very cheap and afdordable with great benefits!
Review of , following an experience of by HAYLIE M. *
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Filed a claim 2 months ago I still have no resolution I don’t recommend them especially if you have to file a claim
Review of , following an experience of by SHAD P. *
*Pseudonymized data at the request of the author
Answer by firstchicagoinsurance.comFlagWe appreciate your feedback and would like the opportunity to review your complaint however, we are unable to locate a claim with the limited information provided. Please provide a policy or claim number so that we may address your concerns.
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This is the worst auto insurance company ever. I would never recommend them to anyone. Been waiting 11 days for a insurance adjuster to come out . I've had 2 calls to me stating someone would be out the next day . Guess what still waiting .. so this morning we call and they give us a number to call and leave a message. I strongly advise .. do not use FIRST CHICAGO INSURANCE . THEY WANT YOU TO PAY ON TIME AND TAKE YOUR MONEY BUT THEY SURE DONT TAKE CARE OF THIER CUSTOMERS!!
Review of , following an experience of by KEVIN M. *
*Pseudonymized data at the request of the author
Answer by firstchicagoinsurance.comFlagWe appreciate your feedback and would like the opportunity to review your complaint however, we are unable to locate a claim with the limited information provided. Please provide a policy or claim number so that we may address your concerns.
Answer by Kevin MFlagINV72341
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Good and very through a rsrnd fast.
Review of , following an experience of by JENNIE G. *
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Very helpful just took several attempts in getting in contact with someone. Long wait on phone. But polite, courteous, helpful once connected
Review of , following an experience of by MELYNA W. *
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I called to file a claim and gave all of their insured information. The lady on the phone tells me that the information is not matching up. She says that they have to get in contact with their insured and that was a week ago and still haven't heard anything back yet. Left me eith an uneasy feeling. Will my vehile be covered?
Review of , following an experience of by ERICA T. *
*Pseudonymized data at the request of the author
Answer by firstchicagoinsurance.comFlagWe appreciate your feedback and would like the opportunity to address the issues you mention in your review however, we are unable to locate a policy with the information provided. Please provide a policy number so that we can review your complaint.
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Worst Insurance company when it comes to communicating and handling your claim. Not only has it been 3 months that they still haven't directed me with someone to actually speak with, but they like to change your claim adjuster almost every other week. I am carless but they can care less because I am still getting the bill that they still expect me to pay. I do not recommend them at all especially if you live in ILLINOIS.
Review of , following an experience of by RITA S. *
*Pseudonymized data at the request of the author
Answer by firstchicagoinsurance.comFlagWe appreciate your feedback and would like the opportunity to address the issues you mention in your review however, we are unable to locate a policy with the information provided. Please provide a policy number so that we can review your complaint.
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They are the best from all the rest.
Review of , following an experience of by CHAUNCEY D. *
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Awesome took care of me efficiently
Review of , following an experience of by REECE M. *
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Great service
Review of , following an experience of by JULIET K. *
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It's was great service and quickly filling my claim, great job, thanks.
Review of , following an experience of by TANYA R. *
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Everything so far I going great
Review of , following an experience of by JUSTICE H. *
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pretty fast when creating your case
Review of , following an experience of by NIKO D. *
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The person I talked to was very pleasant she made filing a claim not stressful she was very helpful and she overall made the experience a good one
Review of , following an experience of by NEWELL L. *
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Good service
Review of , following an experience of by JODY Z. *
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Good
Review of , following an experience of by EDUARDO L. *
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Excellent customer service
Review of , following an experience of by HIRAM S. *
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sonja was great
Review of , following an experience of by DEMARIO H. *
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Very helpful!!! If I could give more stars I would!!!
Review of , following an experience of by DARON M. *
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Great
Review of , following an experience of by ORLAND F. *
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There was a substantial amount waiting period & excessive intermediates when calling regarding a claim.
Review of , following an experience of by BRAYAN B. *
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good
Review of , following an experience of by KALI M. *
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Caitlin was very nice and helpful
Review of , following an experience of by MARIAH K. *
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I called the one was very nice very professional very quick with everything hopefully the rest of the process goes just as good as the beginning
Review of , following an experience of by CLEMENS H. *
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This is to being a pretty frustrating process but after making contact with Beatriz yesterday, she was extremely helpful and helping me to handle a claim submission. I would like to thank her for being understanding and helping the ease my frustration.
Review of , following an experience of by PHILIP B. *
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Good help
Review of , following an experience of by MAC H. *
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Prompt and efficient communication and easily is keeping me updated on all matters.
Review of , following an experience of by TALON R. *
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Very good
Review of , following an experience of by EDEN B. *
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Great customer service
Review of , following an experience of by ARACELY B. *
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Very easy to use , Less stress
Review of , following an experience of by SHANNA L. *
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My review was great
Review of , following an experience of by SAM C. *
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So far the service I have received has been a wonder experience!
Review of , following an experience of by PATIENCE M. *
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Very helpful
Review of , following an experience of by TRENTON K. *
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Phone number are down no service available for roadside assistance,scam!!!!!!!!!!
Review of , following an experience of by MADALYN K. *
*Pseudonymized data at the request of the author
Answer by firstchicagoinsurance.comFlagI do apologize for the issue you were having reaching us. Yes you are correct, we did experience a phone outage beginning earlier Friday morning until early afternoon that same day, service was restored around 1:30pm on Friday. You can always go to our website at https://www.firstchicagoinsurance.com/Claims to report a claim.
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It was very good. I thought I would be on the phone for hours, but it was quick and easy.
Review of , following an experience of by JOESPH R. *
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Jessica was knowledgeable and kind.
Review of , following an experience of by CHAIM M. *
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I had no problems
Review of , following an experience of by JOSE H. *
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Why would I submit another review? My first review was replied by first chicago with inaccurate Information and FLAT OUT LIES. They stated I was made an offer on said date, when I never was. They said my claim was closed which is a flat out lie. AND reffered to me as a man. My name is veronica. Of course first chicago does not want that posted!! Absolutely unbelievable.
Review of , following an experience of by JEREMY H. *
*Pseudonymized data at the request of the author
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Ty for your help.
Review of , following an experience of by GARRISON R. *
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She was helpful and pleasant
Review of , following an experience of by GLENNA C. *
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My agent was wonderful quick and knowledgeable and very polite would definitely deal with this agent again
Review of , following an experience of by JODY M. *
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The person I talked to was helpful.
Review of , following an experience of by MADISEN H. *
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The customer service was excellent I was very happy to find out I was able to set up autopay .
Review of , following an experience of by EMELIA G. *
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She was very nice and prompt
Review of , following an experience of by CAMREN R. *
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Gina helped me with this process to make it go very smooth. When you find someone that puts themselves in the other person shoes makes me feel like I'm valued as a customer. KUDOS!!! If I could give 100 Stars I would just because of the EXCELLENT CUSTOMER SERVICE
Review of , following an experience of by AUDRA C. *
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Very professional
Review of , following an experience of by LINDA L. *
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Customer service was great no problems thus far
Review of , following an experience of by ROMA P. *
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Outstanding service
Review of , following an experience of by ASTRID S. *
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Very straightforward and professional
Review of , following an experience of by NASIR C. *
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Good so far
Review of , following an experience of by DOMENIC S. *
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Service was great
Review of , following an experience of by CLAUDINE S. *
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Katelyn was very nice and helpful.
Review of , following an experience of by CARMELO C. *
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Good and fast services thanks
Review of , following an experience of by KYLER K. *
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Great !
Review of , following an experience of by HUMBERTO O. *
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Customer service is A+
Review of , following an experience of by BERTRAND V. *
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Very easy to work with.
Review of , following an experience of by NEIL S. *
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Poor service it’s been over a month and my claim isn’t resolved.
Review of , following an experience of by CLOYD B. *
*Pseudonymized data at the request of the author
Answer by firstchicagoinsurance.comFlagThe consumer reported the loss on 9/15/2020 concerning a parked and unoccupied hit and run. An inspection was set up on the same day to address the damages to the vehicle. The consumer was contacted on 9/22 to verify the facts of loss, to confirm there was no police report filed and no information concerning the tortfeasor. The consumer advised the company that her vehicle is involved in a bankruptcy filing and will have her contact her Attorney and get back to the company with her settlement payment direction. At this point we have not been contact by the consumer with payment directions.
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