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Review Summary
The Natural Sapphire Company is praised for its exceptional service, accommodating staff like Lauren and Amrita, and an impressive selection of jewels. Customers appreciate the professionalism and smooth purchasing experience, coupled with beautifully presented items.
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M. B.
Mar 20, 2026
Verified reviewI had been eyeing this company for years but never had the guts to order since it’s online and no the same country as me and sometimes it’s a little scary to make such a big purchase without viewing the piece. But I fell in love with a sapphire and inquired about more pictures, and the service I had (from Amrita Kundu) was absolutely fantastic, quick responses and made me confident enough to purchase the gem! The shipping was so fast, and would’ve had it a day earlier if I hadn’t made a mistake in my address, but as soon as I realized that, I contacted Amrita and she was so efficent in resolving the issue! As I mentioned in our last email, I sincerely hope you are getting the recognition you deserve for your amazing work Amrita, my purchased was certainly not the biggest, most expensive one but I had the best service. (Sometimes when you are not the highest paying client you don’t get the best service in these field.) Lastly but not least, the sapphire is spot on like the pictures and videos, which obviously is always a concern but I’m very happy that the company is displaying accurate pictures of their inventory!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your wonderful feedback! I’m thrilled that I could help you feel confident with your purchase and that your sapphire arrived exactly as expected. It was truly a pleasure assisting you, and I’m so happy to hear you had a positive experience with our service. Your kind words mean a lot, and I hope your beautiful sapphire brings you much joy for years to come! - Amrita
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H. L.
Mar 18, 2026
Verified reviewGreat product and fast shipment
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you for your feedback! We’re glad you’re happy with the product and the quick shipping. - Lauren
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E. T.
Mar 18, 2026
Verified reviewAmrita was fantastic and the gem was exactly how it was pictured.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you for your kind words! I’m so glad you’re happy with the gemstone and that it met your expectations. It was a pleasure assisting you! - Amrita
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Christine G.
Mar 11, 2026
Verified reviewI had a wonderful experience working with Katherine at Natural Gemstone Company on a custom ring. I’m extremely particular and honestly pretty hard to please when it comes to jewelry, so I went into the process knowing I might be a challenging client. I shared an example of a ring I loved, and Katherine immediately understood the aesthetic I was going for and translated it into a design that captured exactly what I had in mind. From there I had several rounds of questions and a few requests for small modifications, and she was incredibly patient and thoughtful throughout the process. She took the time to address every question and made adjustments that improved the design while keeping the overall vision intact. I purchased a beautiful paraíba tourmaline through Natural Gemstone Company, and the quality of the stone is exceptional. After the purchase, the GIA certificate confirmed it as paraíba tourmaline from Brazil, which made the piece feel even more special. Katherine designed a setting that perfectly showcases the stone while still being delicate and secure. What impressed me most is that the entire design process happened over email, yet it still felt collaborative and easy. I’ve actually worked with a jeweler in person before to design a ring, and I was honestly even happier with how this one turned out. The final ring is stunning and exactly what I was hoping for. I would absolutely recommend working with Katherine and Natural Gemstone Company if you’re looking for someone who truly listens and can translate your ideas into a beautifully crafted piece.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Christine, Thank you so much for your wonderful review! I’m thrilled that we could bring your vision to life and that you’re so happy with your paraíba tourmaline ring. It was a pleasure working with you, and I’m glad the process felt smooth and collaborative even over email. Your kind words about the design and the stone mean a lot, and I truly appreciate your recommendation! - Katherine
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Josip B.
Mar 10, 2026
Verified reviewThe seller provided frequent and clear communication, the stone arrived in time and undamaged, everything was as promised.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Josip, Thank you for your kind feedback! We’re glad to hear that your stone arrived safely and on time, and that everything met your expectations. We truly appreciate your support! - Sasha
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Richard R.
Mar 7, 2026
Verified reviewThe Natural Sapphire Company has an unmatched inventory of fine jewelry, in this case sapphires. That is also true of their collection of ruby jewelry from which I acquired a great ring last year. As for service, I dealt with Lauren who responded with refreshing professionalism making my acquisition a smooth and hassle free experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Richard, Thank you so much for your kind words! I’m glad I could make your experience smooth and enjoyable. It was a pleasure assisting you, and I hope you continue to enjoy your beautiful ring! - Lauren
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Fabio W.
Mar 7, 2026
Verified reviewI purchased a yellow Sapphire and it is really beautiful, looks better than on the photos. During the process of choosing a stone, I received great assistance from Sasha. Thank you very much!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Fabio, Thank you so much for your kind words! I’m delighted to hear that you love your yellow sapphire and that it exceeded your expectations. It was a pleasure assisting you in choosing the perfect stone! - Sasha
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Sarah B.
Mar 6, 2026
Verified reviewAmrita was lovely to work with, and the stone arrived super quickly, packaged inconspicuously, in perfect condition.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sarah, Thank you for your kind review! I’m so glad you had a smooth experience and that your stone arrived quickly and in perfect condition. It was a pleasure assisting you! - Amrita
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S. S.
Mar 4, 2026
Verified reviewI purchased a loose stone (for a future fashion ring) to go with a pendant I already have. The sapphire is beautiful and I am very happy with my purchase. Sasha took care of fulfilling my order and I am very pleased with her customer service.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much! I’m thrilled to hear you’re happy with your sapphire and that it will complement your pendant perfectly. It was a pleasure assisting you, and I’m so glad you’re pleased with the service! - Sasha
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Ted H.
Mar 4, 2026
Verified reviewAmrita was great! I have purchased with her before and when I contacted her this time she knew exactly what matching stones I wanted. She is attentive and professional and a pleasure to work with. I will always use her for my purchases.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ted, Thank you so much for your kind words! It’s always a pleasure working with you, and I’m so glad I could help you find the perfect matching stones. I truly appreciate your trust and look forward to assisting you with your future purchases! - Amrita
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Kathy K.
Feb 28, 2026
Verified reviewI love my earrings. I was looking for aquamarines with a clear, deep blue color. NGC delivered. Amrita was a very responsive and a pleasure to work with.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kathy, Thank you so much! I’m thrilled to hear you love your earrings and that the aquamarines were just what you were looking for. It was a pleasure assisting you, and I’m so glad everything worked out perfectly! - Amrita
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Doug S.
Feb 26, 2026
Verified reviewOrdered a yellow sapphire ring for my wife for our 35th wedding anniversary. Lauren was a big help thru the whole process. From design thru to shipping. My wife was very happy with the ring as well. I will keep Lauren and the Natural Sapphire Company on my short list when looking for Jewelry in the future.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Doug, Thank you so much for your kind words! I’m thrilled to hear that your wife loves her yellow sapphire ring and that I could help make the process smooth from start to finish. It was a pleasure working with you, and I truly appreciate your trust and recommendation! - Lauren
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Myra A.
Feb 25, 2026
Verified reviewGreat customer service and I highly recommend!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Myra, Thank you so much for your kind review and recommendation! We’re so happy you had a great experience with us. - Amrita
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S. F.
Feb 25, 2026
Verified reviewThe ring was absolutely everything I wanted and more. Lauren was incredibly helpful and was even able to rush our production so that the ring was ready in time for our trip.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your wonderful feedback! I’m so happy the ring was everything you wanted. It was a pleasure helping you, and I’m glad we could have it ready in time for your trip! - Lauren
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Bonnie B.
Feb 24, 2026
Verified reviewGreat selection of sapphires, diamonds and settings. I appreciated the renderings which helped to visualize my final selection. Lauren was very responsive and helped with the final design. I absolutely love the results.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bonnie, Thank you so much for your wonderful feedback! I’m so happy to hear that you love your final piece and that I could help make the design process smooth and enjoyable. It was a pleasure working with you! - Lauren
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Maureen M.
Feb 24, 2026
Verified reviewI have recently purchased two rings from The Natural Sapphire Company. Each are perfectly handcrafted. Amrita was my contact- she was very informative and responsive. The level of personal service is more than I expected and very much appreciated. The stones are exceptional and set extremely well. I could not be any happier or more satisfied with the product and the service. I will most definitely work with them again in the future.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your wonderful feedback! I’m thrilled to hear that you’re so happy with your rings and that the stones and craftsmanship exceeded your expectations. It was a pleasure assisting you, and I truly appreciate your kind words about the service. I look forward to helping you again in the future! - Amrita
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Alice J.
Feb 21, 2026
Verified reviewI am always satisfied.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alice, Thank you! We’re so happy to hear you’re always satisfied. - Marie
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T. K.
Feb 19, 2026
Verified reviewI am very glad I found The Natural Sapphire Company. They are excellent to work with. They were the only company I could find who could meet the criteria I had for building a one of a kind engagement ring. Their selection of gems and settings, website interface, photos, documentation, and rendering services are second to none. Proud to do business with a company who does it all in-house. Charlotte was outstanding to work with from initial inquiry to delivery- friendly, knowledgeable, and responsive and kept me informed every step of the way. I had hoped to find a place that could give me the design freedom I wanted while getting even more quality and service more affordably than you can get from a box store, and NSC did both!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your wonderful review! I’m thrilled we could help you create a one-of-a-kind engagement ring and provide the experience you were hoping for. It was a pleasure working with you from start to finish, and we truly appreciate your kind words and support! - Lauren
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G. E.
Feb 18, 2026
Verified reviewOverall great experience, the website was a little hard to navigate considering i was doing a custom piece. But the customer service made of for it. Neli was wonderful and quick to respond to my questions. Even the customer service over the phone was reassuring and fast when I needed to make changes. I really felt like they were there for me the whole way threw with check ins and timely updates. The shipping for both the model and the actual peice were fast, secure and discrete. An amazing company to get a custom saphire.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! We’re glad you felt supported throughout your custom sapphire experience, and that everything from updates to shipping went smoothly. I look forward to helping you with any future pieces! - Neli
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J. C.
Feb 18, 2026
Verified reviewGreat experience with this company. Beautiful sapphires to choose from, provided multiple design renderings, kept me informed through the process, and Charlotte was quick to respond to questions. Love the final ring - gorgeous!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much! We’re thrilled you love your final ring and enjoyed the experience. It’s wonderful to hear that the design process and communication made everything smooth and enjoyable! - Charlotte
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