Customer reviews for hamiltonwatch.com

Customer reviews

• 4 / 5 1

  

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  I ordered the bracelet on an specific size and I was not delivered like that

  Review of 6/11/24, following an experience of 5/18/24 by ELLSWORTH K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great watch all around

  Review of 6/11/24, following an experience of 5/16/24 by SKYLER B.

• 5 / 5 1

  

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  Love the watch and had two questions, one of which I emailed about (and received a rapid response) and one of which I found on the website. I would recommend they specify whether mechanical watches are manual or automatic. This distinction is described nicely on the website, but the description of my specific watch didn't mention 'manual.'

  Review of 6/11/24, following an experience of 5/19/24 by ELIOT H.

• 5 / 5 1

  

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  Your web site was very easy to navigate. Of special interest was the story about how Hamilton watches we given to troops during the 2nd world war. The ordering process was easy and the watch was delivered in a timely manner.

  Review of 6/11/24, following an experience of 5/21/24 by DANIEL K.

• 5 / 5 1

  

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  Just fine

  Review of 6/11/24, following an experience of 5/15/24 by DENNIS W.

• 5 / 5 1

  

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  Good looking watch.

  Review of 6/11/24, following an experience of 5/20/24 by EDWARD F.

• 5 / 5 1

  

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  Hamilton web site is easy enough to navigate. Quickly found what I was looking for (replacement strap). Placed the order, received product the following week.

  Review of 6/11/24, following an experience of 5/22/24 by DAVE L.

• 5 / 5 1

  

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  I will recommend it, I’m a watch lover’s, this causes discussion with my wife, butttt I’m the boss, thks hamilton 🖖👌🙏❤️

  Review of 6/11/24, following an experience of 5/21/24 by ALFREDO G.

• 5 / 5 1

  

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  Excellent service Prompt delivery

  Review of 6/11/24, following an experience of 5/19/24 by TERRENCE L.

• 5 / 5 1

  

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  This Brown Leather strap balances out the Khaki Field Mechanical brown dial and light tan hands perfectly. Strap is very comfortable. Swiss movement keeps good time. Overall, perfect purchases. Hamilton Watches, Top Grade!

  Review of 6/11/24, following an experience of 5/23/24 by THOMAS W.

• 5 / 5 1

  

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  Very happy with my Hamilton online order, delivery was fast and the product received met my expectations.

  Review of 6/11/24, following an experience of 5/21/24 by MICHAEL M.

• 5 / 5 1

  

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  N/A

  Review of 6/11/24, following an experience of 5/23/24 by RENALDO T.

• 5 / 5 1

  

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  Great transaction.

  Review of 6/11/24, following an experience of 5/24/24 by DANIEL M.

• 5 / 5 1

  

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  Glad Hamilton offers straps on their website and at a reasonable price. They shipped it quickly and included a spring bar tool.

  Review of 6/11/24, following an experience of 5/16/24 by SCOTT N.

• 5 / 5 1

  

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  Really love the strap and look. Simple but elegant. i will definitely look into buying another.

  Review of 6/11/24, following an experience of 5/17/24 by CRISTIAN X.

• 5 / 5 1

  

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  Love it !

  Review of 6/11/24, following an experience of 5/8/24 by PAUL C.

• 5 / 5 1

  

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  Awesome

  Review of 6/11/24, following an experience of 5/12/24 by SCOTT B.

• 1 / 5 1

  

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  I had issues purchasing both the watch and accompanying straps. The first watch delivered had a faulty strap, in which one side disconnected from the watch case 12 times the day of delivery. (Issue #1). When I called customer support, they asked me to send in the entire watch for an exchange (I had expected them to only request the faulty band). I sent it in, following their instructions to receive an exchange. Instead they credited my credit card and treated it like a return (Issue #2). I called their support line and explained the situation. They asked that I re-order the watch from the website, which I did. The second watch has no issues. I wished to order two Hamilton straps for my watch: one of the two was for sale on the website; the second could only be ordered through customer service. I called customer service on April 30th to order the strap from the parts department (1-800-234-8463, then option 2 for parts). After being on hold for 15 minutes (issue #3), I was told that Hamilton was undergoing a computer system upgrade and that they could not take my order. They asked me to call back in a week (issue #4). On May 13th I called the Hamilton parts department again. This time I waited 30 minutes (issue #5), only to be told the computer system still wasn't ready and I should call the next week. On May 20th I called again. After being on hold 32 minutes (issue #6) I was routed to a recorded message saying the extension I had called was unavailable. It was exactly 3pm Pacific, which is 6pm Eastern. Notes that HamiltonWatches.com lists the hours for this phone number as "Monday through Friday from 9 AM to 7 PM EST". (Issue #7). On May 22nd I called again, only to be told that the computer system was still being upgraded and that they could not take my order. I again was asked to call next week. On May 28th I called the parts department for the fifth time. After being on hold 24 minutes (issue #8), I again received the automated message that the extension was unavailable. It was 3pm Pacific. This was the second time that they cut me off an hour before their published hours (issue #9). Yesterday, May 29th, I called again. After being on hold for over 40 minutes (issue #10), I at last was able to order the part. Hurray!!! Only to be told that the part was not in stock and was on backorder (issue #11). I placed the order and was told that I would receive the item in 4-6 weeks.

  Review of 6/11/24, following an experience of 4/4/24 by RUSSELL S.

• 5 / 5 1

  

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  My watch was shipped and delivered in less than a week. Packaging and presentation were excellent.

  Review of 6/11/24, following an experience of 11/15/23 by DOUGLAS R.

• 5 / 5 1

  

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  Easy website to navigate.

  Review of 6/11/24, following an experience of 11/15/23 by HALLIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very easy to use

  Review of 6/11/24, following an experience of 5/15/24 by AUSTIN P.

• 5 / 5 1

  

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  The Strap is in suede and the color pops on my watch!

  Review of 6/11/24, following an experience of 5/15/24 by BENITO A.

• 3 / 5 1

  

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  In the meantime I am concerned and disappointed That I do not have the watch.

  Review of 6/11/24, following an experience of 5/9/24 by JEFFEREY M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  It was easy to find and purchase the model that was desired.

  Review of 6/11/24, following an experience of 5/14/24 by SUZANNE S.

• 5 / 5 1

  

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  Ease of purchase.

  Review of 6/11/24, following an experience of 5/12/24 by BENJAMIN H.

• 5 / 5 1

  

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  Good

  Review of 6/11/24, following an experience of 5/14/24 by JEVON J. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  My experience on the website has been eclipsed by the poor quality of the product I received. I will not be a return customer to this company.

  Review of 6/11/24, following an experience of 5/12/24 by WILL C.

• 5 / 5 1

  

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  Decent

  Review of 6/11/24, following an experience of 3/19/24 by AARON G.

• 5 / 5 1

  

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  Very easy site to use

  Review of 6/11/24, following an experience of 5/9/24 by CURT M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I do not know anything about sizes in men and it is a gift to my husband, so it would be a better experience if you do a video about it.

  Review of 6/11/24, following an experience of 5/14/24 by ADRIANA L.

• 2 / 5 1

  

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  It took them three days to answer an email question. Upon calling to initiate an exchange I have yet to be provided the fedex link to return the item. Poor communication and poor service

  Review of 6/8/24, following an experience of 5/16/24 by COOPER M.

• 5 / 5 1

  

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  Easy to use site. The watch is a beauty.

  Review of 6/8/24, following an experience of 5/17/24 by AVI M.

• 5 / 5 1

  

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  Excellent customer experience

  Review of 6/8/24, following an experience of 3/12/24 by JOHN K.

• 5 / 5 1

  

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  I loved the straps and wanted them.

  Review of 6/8/24, following an experience of 5/17/24 by TAYLOR B.

• 5 / 5 1

  

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  Great customer service and web site! I did not care for the glare on the watch crystal, so I returned it and exchanged it for a different one.

  Review of 6/8/24, following an experience of 5/4/24 by DAN B.

• 5 / 5 1

  

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  Amazing design

  Review of 6/8/24, following an experience of 5/6/24 by HIROTOSHI O.

• 5 / 5 1

  

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  Great watches with great history.

  Review of 6/8/24, following an experience of 5/19/24 by PETER C E.

• 5 / 5 1

  

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  The watch works. It lost 6 seconds in a month. I can live with that. Plus it’s sporty and doesn’t attract the attention of my Rolexes or JLCs. Great for traveling. The band could be a bit higher quality but it’s not a deal breaker.

  Review of 6/8/24, following an experience of 4/29/24 by JAMES G.

• 5 / 5 1

  

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  Easy to navigate and simple to use.

  Review of 6/8/24, following an experience of 5/19/24 by ANTHONY T.

• 5 / 5 1

  

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  The website was easy to use and checkout was a breeze. Different payment options was a bonus. I had to sign for my product, so coordinating for that added a little time but it was still easy.

  Review of 6/2/24, following an experience of 5/6/24 by CHRISTOPHER B.

• 5 / 5 1

  

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  I ordered my watch on a Sunday and took delivery on Thursday. Smooth and seamless.

  Review of 6/2/24, following an experience of 5/5/24 by TERRI P.

• 5 / 5 1

  

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  There are so many variations of the Khaki field, its difficult to wade through them all to find the one you're looking for. Hamilton does have a decent set of filters to help narrow it down to what you want.

  Review of 6/2/24, following an experience of 4/18/24 by JONATHAN S.

• 4 / 5 1

  

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  Product is lightweight and very flexible, however I was forced to buy this specific one because the one I really wanted had been unavailable for months.

  Review of 6/2/24, following an experience of 5/7/24 by JOSE V.

• 1 / 5 1

  

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  I am reviewing my second purchase from hamilton watch. My first watch I purchased locally and could not be happier with the experience. Or the product. My recent purchase directly from Hamilton Watch company was less than acceptable. First, the delivery service they chose too deliver the watch and required a signature showed up at 10:00 in the morning when 90% of Americans are working. How could they possibly expect a signature when 90% or more of people are not home. With that being said I have no problem going to pick up the watch myself. After first being denied the ability to pick up MY watch bought and paid for. I went through much hassle and wasted time, then was finally told by Hamilton watch Company I could go to the delivery company service center and retrieve my watch. I was sent an email confirmation with the date that the watch would be available for pick up. After fighting through traffic for 45 minutes and traveling across 2 cities to retrieve my watch.The service center laughed and said they don't have it and they don't know why I was told I could pick it up. After more wasted time and complaining the watch was delivered when I was home and readily available. After wearing my watch I found an odd curiosity. It seemed to be running very fast. After resetting the watch a few days in a row and leaving it in various storage positions. I was able to determine that it would run approximately 15 seconds fast in an 8 to 10 hour period. My first Hamilton watch only had to have the time reset every 6 months or so. By 2 or 3 maby 5 minutes at the most. Sometimes I leave the watch for the weekend and really test the limit of its running power time. So I think that is more then acceptable. I don't expect perfection. I called customer service and after being on. Hold for an extraordinarily long time. I gave up and sent an email. Keep in mind that was my third customer service phone call about this particular order. Two phone calls for shipping and one for a problem with the watch. After two and a half days I have heard nothing from customer service. I do believe in the hamilton watch company product. I am sure I will be purchasing more in the future. I have no doubt eventually they will get around to resolving this issue. It is just a real crappy thing to do, to have such disregard for your customer who is spending quite a bit of money for one item. For the average American they're lowest cost watch is more than half of the entire weekly paycheck.

  Review of 6/2/24, following an experience of 4/18/24 by CRISTIAN D.

• 5 / 5 1

  

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  Great product

  Review of 6/2/24, following an experience of 3/7/24 by FERNANDO H.

• 5 / 5 1

  

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  The fast shipment and delivery was what I loved the most.

  Review of 5/29/24, following an experience of 5/7/24 by BASEL H.

• 5 / 5 1

  

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  Site is great and easy to navigate, shipping was super fast.

  Review of 5/29/24, following an experience of 5/1/24 by SHLOMO G.

• 5 / 5 1

  

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  An excellent website.

  Review of 5/29/24, following an experience of 5/7/24 by JOSHUA V.

• 5 / 5 1

  

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  This is a beautiful timepiece and a super value. Highly recommended!

  Review of 5/29/24, following an experience of 5/5/24 by DALE R.

• 5 / 5 1

  

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  Gifted to our son for college graduation. He was very happy and loved the black face on leather band. Great looking watch and value. I’ve bought vintage Hamilton’s in the past and love the quality.

  Review of 5/29/24, following an experience of 5/6/24 by CATHERINE M.

• 5 / 5 1

  

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  Very easy buying experience on your site.

  Review of 5/29/24, following an experience of 5/2/24 by NATHAN R.

• 4 / 5 1

  

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  Good experience

  Review of 5/29/24, following an experience of 5/7/24 by PAUL B.

• 5 / 5 1

  

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  Positive experience on the website

  Review of 5/29/24, following an experience of 5/6/24 by ASHLYNN M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  The strap i received was wildy too large. I used the online sizing tool, printed it twice to ensure I printed it at 100%. I used it to measure my wrist multiple times to be sure. Then I ordered a 7.5 inch steel strap with the blue Ventura watch. When I tried on the watch, the strap was so large the watch simply slipped around to the inside of my wrist. So again I measured with the online tool printed, and got the same result of 7.5 inches that I got before I ordered. The shipping receipt inside the box said the strap was 7.5 inches. So at least one of the following is what went wrong: A) You sent me a strap longer than 7.5 inches. B) The sizing tool needs to be printed at larger than 100%. C) The sizing tool is for a watch shorter than that Ventura, so the strap size is too long to compensate for the fictional longer wrist span. D) The online sizing tool is just horribly wrong. Also, the web site fails to mention that unlike any other strap currently or even recently, by any manufacturer, shortening the strap by removing links requires sending it to one of only three authorized service centers in the US, to be shortened by an indeterminate amount of money, with the customer’s sheer guess at how many links should be removed.

  Review of 5/29/24, following an experience of 5/3/24 by JOHN T D.

• 5 / 5 1

  

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  Amazing watch

  Review of 5/24/24, following an experience of 5/1/24 by QUINTEN M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The watch face and dials are very detailed videos of the watch do not satisfy the quality you are purchasing

  Review of 5/24/24, following an experience of 4/27/24 by DENNIS H.

• 5 / 5 1

  

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  Extremely good experience

  Review of 5/24/24, following an experience of 4/19/24 by MICHAEL M.

• 2 / 5 1

  

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  Return process was horrible. Order shipped fast and was correct. I accidentally ordered the wrong strap size. Just wanted to replace with same strap in correct size. After over a month and 3 phone calls nothing was ever shipped out and kinda ruined the overall graduation gift. Clearly need improvements here. They do have nice customer support team and the last person i talked to reached back out to me and was able to refund my strap purchase.

  Review of 5/24/24, following an experience of 3/20/24 by CHARLES M.

• 5 / 5 1

  

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  It actually presents better in person than any of your photos or videos. You can see and feel the quality in this watch…it’s at home at a the range or cocktail party….just like this veteran. Love it.

  Review of 5/24/24, following an experience of 4/25/24 by RICK N.

• 5 / 5 1

  

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  Good quality watch

  Review of 5/24/24, following an experience of 4/25/24 by HILBERT M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  It’s a fine website

  Review of 5/24/24, following an experience of 4/27/24 by JASON W.

• 5 / 5 1

  

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  Very easy with Apple Pay

  Review of 5/24/24, following an experience of 5/5/24 by THEO T.

• 5 / 5 1

  

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  Absolutely fantastic!

  Review of 5/24/24, following an experience of 4/17/24 by WESTON W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  All great.

  Review of 5/24/24, following an experience of 4/24/24 by JOHN K.

• 5 / 5 1

  

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  Very nice sleek watch, the 38mm is perfect for smaller wrists.

  Review of 5/24/24, following an experience of 4/24/24 by ALLEN D.

• 4 / 5 1

  

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  It was a good online experience, just need to shorten the process of buying watches, and make signing for the watches optional, or have another shipping option

  Review of 5/24/24, following an experience of 5/1/24 by PEYTON H.

• 4 / 5 1

  

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  Original band had pin releases contained within the band. Replacement didn’t. Prefer original

  Review of 5/24/24, following an experience of 4/28/24 by PHILIP B.

• 5 / 5 1

  

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  Excellent watch and perfectly sized at 38mm, can wear casual as an everyday watch or dressed up for special occasions.

  Review of 5/24/24, following an experience of 4/16/24 by LAURIE L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Delivery was with, and customer service was reliable

  Review of 5/21/24, following an experience of 4/29/24 by GARY F.

• 5 / 5 1

  

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  They let me know about an out of stock item I was interested in.

  Review of 5/21/24, following an experience of 4/19/24 by ALEX E.

• 1 / 5 1

  

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  Watch was received broken, customer service has become unresponsive. I'm sure I got a one in a thousand sent broken watch, but I'm still shocked after hearing nothing but good things about the brand. Really disappointed. At least an apologetic email response would be nice but I guess ghosting me is Hamilton's approach. I've sent the watch back for a refund.

  Review of 5/21/24, following an experience of 4/26/24 by KRISTOFFER N.

• 4 / 5 1

  

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  Would be 5 star but there was a pretty long delay for the watch to ship out. Other than that I love it!

  Review of 5/21/24, following an experience of 3/29/24 by RICHARD B.

• 5 / 5 1

  

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  Delivered on time.

  Review of 5/21/24, following an experience of 4/20/24 by TIMOTHY A.

• 5 / 5 1

  

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  The watch looks amazing and gets noticed on my wrist. I want something that makes a statement.

  Review of 5/21/24, following an experience of 3/29/24 by LARRY A.

• 5 / 5 1

  

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  Very good layout and ease of use

  Review of 5/21/24, following an experience of 4/28/24 by GREEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent customer service!

  Review of 5/21/24, following an experience of 4/2/24 by ESTEBAN C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Site is great. My order was delivered quickly. Love the new watch strap.

  Review of 5/11/24, following an experience of 4/25/24 by JASON B.

• 5 / 5 1

  

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  Good experience. Easy to purchase. It did take longer to get delivered and when delivered for notification after it was delivered. It was also suppose to be signed for and they just left at my door. That’s it. Product is great. Can work on the delivery and communication .

  Review of 5/11/24, following an experience of 3/29/24 by CANDACE N.

• 5 / 5 1

  

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  Thrilled with the look of the bronze body. Was looking for a simple watch

  Review of 5/11/24, following an experience of 4/24/24 by EVAN K.

• 5 / 5 1

  

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  Hamilton is a classic brand with an overall luxury experience

  Review of 5/11/24, following an experience of 4/19/24 by TODD H.

• 5 / 5 1

  

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  Very satisfied with quality and looks of the band

  Review of 5/11/24, following an experience of 4/20/24 by JUAN V.

• 5 / 5 1

  

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  It's always a pleasure shopping for Hamilton products.

  Review of 5/11/24, following an experience of 4/25/24 by CHARLES H.

• 5 / 5 1

  

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  Very easy to view

  Review of 5/11/24, following an experience of 4/19/24 by DION R.

• 5 / 5 1

  

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  Like the history of the watch and the value for the money

  Review of 5/11/24, following an experience of 4/4/24 by SYED FARHAT Z.

• 4 / 5 1

  

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  Not all options were shown. Return/exchange policy…. Use of third party questioned my reason for a possible return. Consequently an only 4star rating.

  Review of 5/11/24, following an experience of 4/14/24 by GEORGE G.

• 5 / 5 1

  

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  Website worked well. Having multiple pictures of each watch was helpful.

  Review of 5/11/24, following an experience of 3/31/24 by THOMAS K.

• 5 / 5 1

  

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  My son is joining the Marines so he requested this watch for his graduation gift. He loves it. It is a real piece of art!

  Review of 5/11/24, following an experience of 4/14/24 by RONNIEMARIE S.

• 5 / 5 1

  

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  I was very happy to find what I was looking for.

  Review of 5/11/24, following an experience of 4/5/24 by JOHN D.

• 5 / 5 1

  

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  Fast delivery and process with delivery and return

  Review of 5/11/24, following an experience of 4/9/24 by JIRASAK C.

• 1 / 5 1

  

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  Could not get replacement strap. It is probably the most uncomfortable strap I have ever worn. The sail cloth for Khaki

  Review of 5/11/24, following an experience of 4/18/24 by KEVIN G.

• 4 / 5 1

  

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  My only issue was shipping. I wasn't notified that it was shipped and given a tracking number. I would have made arrangements to be home for delivery. Fortunately, the delivery was rescheduled for the next day

  Review of 5/11/24, following an experience of 4/8/24 by MARK F.

• 4 / 5 1

  

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  Ordering was relatively easy, fast shipment.

  Review of 5/11/24, following an experience of 3/20/24 by FRANK E.

• 5 / 5 1

  

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  N/A

  Review of 5/4/24, following an experience of 4/16/24 by MARK A. P. S.

• 5 / 5 1

  

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  Perfect

  Review of 5/4/24, following an experience of 4/16/24 by SANTIAGO D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I love this watch. Vintage style with a modern touch. It is gorgeous and well worth it.

  Review of 5/4/24, following an experience of 4/19/24 by RICKY K.

• 5 / 5 1

  

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  Hamilton has one of the best search filters when browsing through the watches. I always wish watch sites have a "size" as one of the sorting options.

  Review of 5/4/24, following an experience of 4/14/24 by ISSAC R.

• 5 / 5 1

  

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  I considered this purchase for weeks. When I decided to buy it took all of five minutes.

  Review of 5/4/24, following an experience of 4/15/24 by STEPHEN J.

• 5 / 5 1

  

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  The website is easy to use and navigate

  Review of 5/4/24, following an experience of 4/15/24 by JORDAN C.

• 5 / 5 1

  

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  The website was easy to navigate.

  Review of 5/4/24, following an experience of 4/12/24 by BRIAN S.

• 5 / 5 1

  

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  The experience was good and the checkout was simple.

  Review of 5/4/24, following an experience of 4/4/24 by RYAN H.

• 1 / 5 1

  

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  This rating is regarding the delivery. When I called Hamilton they said it will be delivered today , when I called UPS they said it is on hold you have to come and pick it up. After 4 days of following up with both Hamilton and UPS ,finally I picked up my package at UPS center. It wasted 1hr of time everyday to communicate regarding the status of my package.

  Review of 5/4/24, following an experience of 4/11/24 by YAMUNA S.

• 5 / 5 1

  

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  Better than expected. Time is super accurate and didn't miss a beat after two days on my dresser. Power reserve is awesome.

  Review of 5/4/24, following an experience of 4/11/24 by JOHN S.

• 5 / 5 1

  

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  Nothing to add

  Review of 5/4/24, following an experience of 4/15/24 by MARCELO S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy site to use whether you are browsing or looking for a very specific watch.Easy efficient checkout

  Review of 5/4/24, following an experience of 4/13/24 by JAMES H.

• 5 / 5 1

  

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  My experience with the timepieces themselves have been excellent, and ordering 2 new straps to replace my old one (which I loved, but have worn into the ground) was very convenient via the website.

  Review of 5/4/24, following an experience of 4/12/24 by KALEIGH C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast delivery. My first Hamilton watch. So far, very pleased.

  Review of 5/4/24, following an experience of 4/6/24 by RONALD B.

• 5 / 5 1

  

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  Easy to navigate website.

  Review of 5/4/24, following an experience of 4/9/24 by RONALD H.

• 5 / 5 1

  

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  very convenient way to order

  Review of 5/4/24, following an experience of 4/8/24 by VITALIY P.

• 5 / 5 1

  

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  I have known of the quality of the Hamilton watches for a long time, having been issued one when in VietNam. My recent experiences with the the sales staff and the service department have been excellent.

  Review of 5/4/24, following an experience of 4/10/24 by LEONORA G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent product.

  Review of 5/4/24, following an experience of 4/1/24 by JONATHAN L.

• 5 / 5 1

  

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  An amazing experience with ordering and making changes to the deliver was amazing the coustomer servixe is what you would expect from Hamilton

  Review of 5/4/24, following an experience of 4/9/24 by KEVIN N.

• 5 / 5 1

  

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  It’s very well organized and the checkout system is nice. I like how it allows me to check out as a guest rather then forcing me to make an account too

  Review of 5/4/24, following an experience of 4/1/24 by CHARLIE R.

• 5 / 5 1

  

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  The website was very easy to use and the watch was delivered within a few days.

  Review of 5/4/24, following an experience of 4/7/24 by DOUGLAS C.

• 4 / 5 1

  

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  Once I figured out which watch I wanted ordering was simple and quick. A product comparison page would be helpful.

  Review of 5/4/24, following an experience of 4/8/24 by NATHAN M.

• 5 / 5 1

  

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  Watch came quickly, exactly what I ordered.

  Review of 5/4/24, following an experience of 4/8/24 by NORMAN B.

• 5 / 5 1

  

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  I originally ordered the watch from a retail store for a birthday gift for a friend. Every time I went to check status it kept saying processing, it had already been 2 weeks and I needed it for a certain date. I canceled the order and went directly to Hamiltons website ordered it and got it in one day!!!

  Review of 5/1/24, following an experience of 4/11/24 by MARY S.

• 5 / 5 1

  

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  Easy purchasing, delivered with in a day from order!!

  Review of 5/1/24, following an experience of 4/11/24 by GUIDO D.

• 5 / 5 1

  

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  its a wonderful and beautiful watch - love the blue-face dial with the beautiful pink band

  Review of 5/1/24, following an experience of 4/11/24 by NANCY S.

• 2 / 5 1

  

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  The watch is very nice. However, the shipping was confusing. When I ordered it, the order form said 2 day shipping. Instead, it took over a week to receive it. That was frustrating since I had to sign for the watch I needed to plan to be at home when it arrived. I then gave the watch to my husband as a gift. He put it on but it didn't run so we attempted to call the number included in the box. When we called, the person on the other end was not helpful. They started by asking a lot of personal questions none of which had anything to do with my order. They wanted my name, they wanted my address, my phone number, my email address, they wanted me to verify that I had called them and they had not called me, and they wanted my credit card number to charge me a fee of $3.95 before they would talk with me about the issue. They did not want my order number. They did not want to know which watch I had ordered. This was very frustrating. I had just ordered a $1000 watch that did not work and they wanted another $3.95 just to talk to me??? This felt very scammy. I looked at the paperwork multiple times to make sure I had the number right and I did. I finally hung up and called a number that I found on the website. They transferred me and transferred me again and finally got me to someone who sent me a label to send the watch back. This was my husband's birthday present and it had already been a week late. After the scam type phone call and having to wait longer than promised for it to arrive I was very leery of sending the watch back. I went ahead and took it to a local jewelry store where they put a new battery in the watch and it worked. It cost $20 but the customer service was worth it. I won't be purchasing from Hamilton or Swatch again.

  Review of 5/1/24, following an experience of 3/22/24 by MAGGI S.

• 5 / 5 1

  

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  No complaints on my end great company

  Review of 5/1/24, following an experience of 3/31/24 by MATT B.

• 5 / 5 1

  

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  I always appreciated Hamilton’s reliability and style

  Review of 5/1/24, following an experience of 4/7/24 by JOSEPH C.

• 5 / 5 1

  

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  Top quality

  Review of 5/1/24, following an experience of 4/6/24 by RANDALL A.

• 5 / 5 1

  

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  Good,but it will be better if it asks your birthday in your profile and on your birthday if they can do 10%-15% discount for any product you buy.

  Review of 5/1/24, following an experience of 4/10/24 by SUMBAR G.

• 5 / 5 1

  

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  This band is very comfortable!

  Review of 5/1/24, following an experience of 4/7/24 by RYAN G.

• 5 / 5 1

  

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  Very easy to navigate

  Review of 5/1/24, following an experience of 4/10/24 by TIM S.

• 5 / 5 1

  

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  The entire online shopping and ordering experience is fast and easy.

  Review of 5/1/24, following an experience of 4/7/24 by DAVID M.

• 5 / 5 1

  

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  Hassle free

  Review of 5/1/24, following an experience of 4/8/24 by NEIL S.

• 5 / 5 1

  

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  Great experience

  Review of 4/20/24, following an experience of 3/27/24 by MICHAEL C.

• 3 / 5 1

  

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  Watch band doesn’t fit. No guidance on the site about compatibility.

  Review of 4/20/24, following an experience of 3/24/24 by GUISEPPE S. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  You offered to size the watch band for me. When the Watch arrived, it was clearly not sized at all. It was 3-4 sizes too big. I had to dig out my watch tools and take links out myself. I ordered the watch on a Wednesday, but didn’t receive it until the following Tuesday, despite your site saying 2-day shipping. I thought the extra time was due to sizing, but as I said, it was not sized. So the 2-day shipping turned into a week and I had to size the watch myself.

  Review of 4/20/24, following an experience of 3/27/24 by THADDEUS B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great

  Review of 4/20/24, following an experience of 3/24/24 by CASEY N.

• 5 / 5 1

  

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  Easy to navigate and search results were as I expected.

  Review of 4/20/24, following an experience of 3/21/24 by WILLIAM S.

• 4 / 5 1

  

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  Navigating is easy.

  Review of 4/20/24, following an experience of 4/4/24 by EDA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Smooth transaction. Good communication.

  Review of 4/20/24, following an experience of 3/28/24 by RAYMOND B.

• 5 / 5 1

  

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  I like the idea of Hamilton's history.

  Review of 4/20/24, following an experience of 3/22/24 by JOHN B.

• 5 / 5 1

  

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  Easy, felt comfortable when ordering.

  Review of 4/20/24, following an experience of 3/28/24 by JOHN C.

• 5 / 5 1

  

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  Great customer service. Buying the piece was easy and fast. Delivery was quick and uneventful

  Review of 4/20/24, following an experience of 3/27/24 by RODNEY G.

• 5 / 5 1

  

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  Easy to navigate, great products.

  Review of 4/20/24, following an experience of 3/22/24 by ALEX E.

• 5 / 5 1

  

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  Well designed site

  Review of 4/20/24, following an experience of 3/28/24 by LONZO W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Nothing more to share

  Review of 4/20/24, following an experience of 3/19/24 by NICOLE B.

• 5 / 5 1

  

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  customer service was great when UPS screwed things up

  Review of 4/20/24, following an experience of 3/20/24 by STEVIE H. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  All good

  Review of 4/20/24, following an experience of 10/17/23 by JONATHAN S.

• 5 / 5 1

  

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  Your website is easy to navigate, the product arrived on time, great service, I will recommend.

  Review of 4/18/24, following an experience of 3/19/24 by KEIRA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I like the Hamilton product.

  Review of 4/18/24, following an experience of 3/28/24 by RONALD S.

• 5 / 5 1

  

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  The site was easy to navigate with many clear images of the items. I was able to select what I wanted and purchase it with no difficulty. Shipping was prompt and my watch was securely protected in transit.

  Review of 4/18/24, following an experience of 3/21/24 by JOHN O.

• 2 / 5 1

  

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  this did not fit my khaki field mechanical, i will be returning it

  Review of 4/18/24, following an experience of 3/19/24 by BLAKE H.

• 5 / 5 1

  

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  Great

  Review of 4/4/24, following an experience of 3/27/24 by STELLA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  This is my first Hamilton, I have always respected the brand for its rich history. The watch I purchased is everything I wanted and more. I highly recommend Hamilton not only as a brand but a quality watch manufacturer. They produce high quality timepieces that are very understated compared to the other swatch brands I think they are on the same playing field as the other upper echelon of brands.

  Review of 4/3/24, following an experience of 3/19/24 by ANDREW M.

• 4 / 5 1

  

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  It is not the most user friendly site I’ve been in

  Review of 4/3/24, following an experience of 3/16/24 by MARK M.

• 5 / 5 1

  

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  I ordered the Nato strap, when I got it turns out I ordered the wrong one! A simple phone call later I had a label to return the wrong one and the exchange arranged for the correct item! Super easy to order the item and awesome customer service to correct the mistake I had made!

  Review of 4/3/24, following an experience of 3/21/24 by RICHARD S.

• 5 / 5 1

  

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  Easy navigation

  Review of 4/3/24, following an experience of 3/18/24 by ELIZABETH S.

• 5 / 5 1

  

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  Great watches!

  Review of 4/3/24, following an experience of 3/24/24 by CRICKET H.

• 5 / 5 1

  

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  The website is easy to use and products are as described.

  Review of 4/3/24, following an experience of 3/12/24 by ALIYA W.

Reviews displayed in chronological order