Customer reviews for hamiltonwatch.com

Customer reviews

• 3 / 5

  

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  The site seems kind of rigid and dated.

  Review of 9/14/22, following an experience of 8/23/22 by A A. *

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• 5 / 5

  

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  Love the look of the watch

  Review of 9/14/22, following an experience of 8/21/22 by A A. *

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• 5 / 5

  

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  Easy check out

  Review of 9/14/22, following an experience of 8/21/22 by A A. *

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• 5 / 5

  

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  Easy to navigate the site and order online. Love the quality of the mesh bracelet. Very happy with my purchase and love my Hamilton Panda!!

  Review of 9/14/22, following an experience of 8/20/22 by A A. *

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• 5 / 5

  

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  Sure was easy to navigate and see all the watches offered

  Review of 9/14/22, following an experience of 7/27/22 by A A. *

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• 2 / 5

  

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  Missing tools

  Review of 9/14/22, following an experience of 8/19/22 by A A. *

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• 5 / 5

  

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  Easy to find and select products

  Review of 9/14/22, following an experience of 8/21/22 by A A. *

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• 4 / 5

  

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  nothing to report

  Review of 9/14/22, following an experience of 8/22/22 by A A. *

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• 5 / 5

  

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  Beautiful. Very sharp watch! Bought it as a wedding gift for my husband.

  Review of 9/14/22, following an experience of 8/20/22 by A A. *

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• 5 / 5

  

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  Great web site and selection!

  Review of 9/14/22, following an experience of 8/23/22 by A A. *

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• 5 / 5

  

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  The Vantage watch is beautiful and the quality is excellent. Easy process and quick delivery. My husband loves it and I would buy from Hamilton again.

  Review of 9/14/22, following an experience of 6/24/22 by A A. *

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• 5 / 5

  

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  The website offered a lot of options. Very easy to navigate and checkout. Shipping was only 2-days and the tools that were needed to change the strap were included.

  Review of 9/14/22, following an experience of 8/7/22 by A A. *

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• 5 / 5

  

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  Your website was easy to navigate and I liked your history of Hamilton watch.

  Review of 9/14/22, following an experience of 8/16/22 by A A. *

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• 5 / 5

  

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  Easy to order. Delivered as promised.

  Review of 9/14/22, following an experience of 8/14/22 by A A. *

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• 5 / 5

  

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  Good Delivery

  Review of 9/14/22, following an experience of 8/22/22 by A A. *

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• 5 / 5

  

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  The website is easy to use and the watches are all organized in a clear easy to understand order. Additionally, the shipping experience was outstanding, with the watch being well wrapped and secured.

  Review of 9/14/22, following an experience of 8/13/22 by A A. *

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• 5 / 5

  

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  Love the field khaki watch with this band. Looks great with jesans amd plaid shirt.

  Review of 9/7/22, following an experience of 8/19/22 by A A. *

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• 3 / 5

  

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  Less than others at this price point.

  Review of 9/7/22, following an experience of 8/18/22 by A A. *

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• 5 / 5

  

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  Easy and intuitive

  Review of 9/7/22, following an experience of 8/19/22 by A A. *

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• 5 / 5

  

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  Very quick and simple

  Review of 9/7/22, following an experience of 8/17/22 by A A. *

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• 1 / 5

  

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  Hamilton customer service is non-existent. After receiving the wrong size watch band there is absolutely no way to get a return label via any customer service email address or phone number. I would avoid this brand and retailer.

  Review of 9/7/22, following an experience of 8/8/22 by A A. *

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• 5 / 5

  

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  Products are high quality and reliable.website offers convenient shopping and worry free experience.delivery is fast and secure.one of those brands that once you shop from you know you’ll be back for second purchase soon.

  Review of 9/7/22, following an experience of 8/15/22 by A A. *

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• 5 / 5

  

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  Great!

  Review of 9/7/22, following an experience of 8/10/22 by A A. *

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• 5 / 5

  

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  Easy to browse and learn about the collections!

  Review of 9/7/22, following an experience of 8/17/22 by A A. *

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• 5 / 5

  

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  Great watch brand and company. Easy to use website and great selection of styles.

  Review of 9/7/22, following an experience of 8/15/22 by A A. *

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• 5 / 5

  

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  Easy navigation. Secured.

  Review of 9/7/22, following an experience of 8/18/22 by A A. *

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• 5 / 5

  

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  The Hamilton khaki is a descendant of the ww2 Air Force pilot watch. It’s simple, reliable and accurate. I am hard on watches and this model stands up. It’s fun to show people that a watch can be wound and will never need a battery. Great quality, swatch guts , get lots of compliments for a simple watch which is what I wanted. If I want to have more features I just pull out my phone. My heavy chronograph days are over. Oh yea, it’s light in weight, very comfortable.

  Review of 9/7/22, following an experience of 8/10/22 by A A. *

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• 5 / 5

  

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  Speedy delivery. Great watch!

  Review of 9/7/22, following an experience of 8/13/22 by A A. *

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• 5 / 5

  

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  Great watch

  Review of 9/7/22, following an experience of 8/8/22 by A A. *

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• 5 / 5

  

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  Delivery was prompt and easy to keep track of. Packaging was impressive. Not much is going to damage that watch during transit. Watch was much better looking up close and personal than it was in the photos. Very pleased with my purchase.

  Review of 9/7/22, following an experience of 8/15/22 by A A. *

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• 5 / 5

  

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  Beautiful watch easy purchase and an easy to use website.

  Review of 9/7/22, following an experience of 8/17/22 by A A. *

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• 1 / 5

  

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  My email for pre-purchase information was ignored. My email for post-purchase help was answered with a "call the parts department" reply instead of just a simple "yes" or "no." My phone call to the parts department resulted in an "I don't know." All I needed to know was if an extra long band was available for the watch that I had purchsed. Finally, I contacted sales and was told, "No. None of Hamilton's Extra-Long bands will fit the watch you purchased (39mm Khaki Field Automatic Titanium#H70205860). I was told that the band for the larger, 42mm "might" fit. So, the only way I can find out for sure is if I send in the one watch, order the other, and wait and see. Much too much of an avoidable hassle that customer service generated.

  Review of 9/6/22, following an experience of 8/9/22 by A A. *

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• 5 / 5

  

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  I like the variety of options that you have and the convenience of doing it from home

  Review of 9/6/22, following an experience of 8/11/22 by A A. *

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• 4 / 5

  

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  I like the HAMILTON

  Review of 9/6/22, following an experience of 8/12/22 by A A. *

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• 5 / 5

  

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  Easy to navigate site. Once purchased, I appreciated the updates and status of the watch. Received in a timely manner.

  Review of 8/29/22, following an experience of 7/29/22 by A A. *

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• 5 / 5

  

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  I am very happy with my Boulton. I think it is very good value. Shipping was prompt.

  Review of 8/29/22, following an experience of 8/5/22 by A A. *

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• 1 / 5

  

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  First they sent me a band with no buckle when I called it was made to seem like it was my fault I asked for a refund they didn’t send the return slip I had to call them back 3 days later now I’ve been waiting now for 7 days and they still haven’t processed the refund great watch horrible customer service!!

  Review of 8/29/22, following an experience of 7/27/22 by A A. *

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• 5 / 5

  

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  Incredible watch. Arrived quickly and loved the packaging.

  Review of 8/29/22, following an experience of 8/3/22 by A A. *

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• 5 / 5

  

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  Easy to order.

  Review of 8/29/22, following an experience of 8/6/22 by A A. *

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• 5 / 5

  

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  Was able to filter for my particular watch to show all relevant straps. Emailed Hamilton to confirm if the tool kit was included to change straps and they confirmed promptly.

  Review of 8/29/22, following an experience of 8/4/22 by A A. *

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• 3 / 5

  

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  My only complaint is that immediately after placing my order I emailed you all to change the order. I never received a reply until I received the item I had wanted to change. At this point I’m keeping the strap I received because I don’t want to go through the hassle of the return process. Would have been great to receive a reply from support to have changed the order for the strap I truly wanted before the initial order was shipped out.

  Review of 8/29/22, following an experience of 8/12/22 by A A. *

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• 5 / 5

  

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  It’s a very good watch.

  Review of 8/29/22, following an experience of 8/3/22 by A A. *

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• 5 / 5

  

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  This is the first automatic watch I have owed. I love the look and feel of this watch. Highly recommend to anyone who is interested in getting their first automatic.

  Review of 8/29/22, following an experience of 8/2/22 by A A. *

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• 5 / 5

  

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  …..

  Review of 8/29/22, following an experience of 8/10/22 by A A. *

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• 5 / 5

  

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  I was very impressed by the end product. I didn't expect it to come with the metal hinge clasp (I thought it would be a standard buckle), but it DID. That was a valuable, exciting surprise...

  Review of 8/29/22, following an experience of 7/27/22 by A A. *

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• 5 / 5

  

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  Absolutly the best quality watches for the money.

  Review of 8/29/22, following an experience of 8/4/22 by A A. *

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• 5 / 5

  

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  OK, good products

  Review of 8/29/22, following an experience of 8/9/22 by A A. *

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• 5 / 5

  

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  You need to better explain watch band measurements and tell us what our current watch takes. it was a guessing game and I was wrong. also size should be in terms of us measures not European !

  Review of 8/29/22, following an experience of 8/7/22 by A A. *

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• 5 / 5

  

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  Nice watch.

  Review of 8/29/22, following an experience of 8/3/22 by A A. *

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• 5 / 5

  

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  The watch was packed very securely. This is an anniversary gift for my husband. He hasn’t seen it yet but it’s a beauty! Such quality!

  Review of 8/29/22, following an experience of 8/7/22 by A A. *

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• 5 / 5

  

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  This watch is a work of art. I fully plan to wear this everyday whether it's to work at the office or out hiking.

  Review of 8/26/22, following an experience of 8/2/22 by A A. *

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• 5 / 5

  

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  Easy to purchase and fast shipping.

  Review of 8/26/22, following an experience of 8/2/22 by A A. *

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• 5 / 5

  

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  The watch is elegant classically modern with superlative design and workmanship. Great value for money yoo

  Review of 8/26/22, following an experience of 8/2/22 by A A. *

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• 5 / 5

  

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  Beautiful and iconic watch

  Review of 8/26/22, following an experience of 8/1/22 by A A. *

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• 5 / 5

  

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  Quick order time, and delivery was fast

  Review of 8/26/22, following an experience of 8/1/22 by A A. *

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• 4 / 5

  

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  It was fine

  Review of 8/26/22, following an experience of 7/31/22 by A A. *

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• 5 / 5

  

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  Best watch I’ve ever own

  Review of 8/26/22, following an experience of 8/2/22 by A A. *

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• 5 / 5

  

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  Easy to purchase

  Review of 8/26/22, following an experience of 7/31/22 by A A. *

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• 5 / 5

  

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  Straightforward process, watch shipped and arrived as expected. Good tracking and no surprises.

  Review of 8/26/22, following an experience of 7/31/22 by A A. *

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• 5 / 5

  

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  Worth every penny

  Review of 8/26/22, following an experience of 7/12/22 by A A. *

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• 5 / 5

  

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  Easy to use website, I have a current Hamilton Mechanical Khaki watch that I own and wanted a new strap, the website was very easy to navigate to purchase the current band size.

  Review of 8/26/22, following an experience of 7/31/22 by A A. *

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• 5 / 5

  

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  The website is very clear and easy to navigate. Excellent clear pictures of all watches.

  Review of 8/26/22, following an experience of 7/29/22 by A A. *

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• 2 / 5

  

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  The watch is great, shipping was quick. Unfortunately, even though I printed the size tool, followed directions, and requested that my watch be sized accordingly, it was not. The bracelet was a full inch too large, it appears no effort was made to size it, despite that being a standard offer and very clearly requested. Customer service was contacted but the response offered no solution. For a watch that was over $1,000 this falls short of the expectation for service and experience. However, the watch itself was great, even better in person than online.

  Review of 8/26/22, following an experience of 7/30/22 by A A. *

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• 5 / 5

  

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  Beautiful watch. I have a number of Hamilton Electrics but have been looking for a black military dial style watch and loved that this on came in a bronze case. Can't wait for it to age. The leather strap is really nice, though I swapped it for a nylon nato band because of the amount of salt water I'm near. I don't mind that it's mechanical vs automatic. I have a good number of watches so end up having to set them to wear them anyway so that doesn't bother me. Also, given my oldest mechanicals are almost a century old, I know that this is a watch I'll be able to pass down.

  Review of 8/26/22, following an experience of 7/25/22 by A A. *

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• 5 / 5

  

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  It was very good

  Review of 8/26/22, following an experience of 7/31/22 by A A. *

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• 5 / 5

  

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  Hamilton builds such amazing time pieces. Although this is my second Hamilton (Spirit of Liberty my first), I plan to have more. Their warranty is great too.

  Review of 8/26/22, following an experience of 7/30/22 by A A. *

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• 5 / 5

  

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  Everything was fine. Nothing to report

  Review of 8/20/22, following an experience of 7/27/22 by A A. *

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• 5 / 5

  

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  Great online shopping experience

  Review of 8/20/22, following an experience of 7/28/22 by A A. *

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• 4 / 5

  

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  Great experience ordering, though there need to be better real world looking photos of the watch. Had to find a YouTube review to see it the way I wanted to.

  Review of 8/20/22, following an experience of 7/29/22 by A A. *

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• 5 / 5

  

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  Love the watch. Great size. Looks rugged but cleaned up for daily wear. Very comfortable on wrist.

  Review of 8/20/22, following an experience of 7/28/22 by A A. *

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• 5 / 5

  

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  Very satisfied. But most companies now allow you to track the order. It is a minor thing but I would have liked to track the order since it is an expensive item. I love the watch. So far so good. Your website is very good.

  Review of 8/20/22, following an experience of 7/28/22 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 8/20/22, following an experience of 7/27/22 by A A. *

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• 5 / 5

  

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  I extremely pleased with my new purchase which is my third Hamilton. I continue to be impressed by the quality and craftsmanship of these time pieces. I find these watches very attractive and eye appealing while at the same time finely engineered and very durable. Hamilton is one of my favorite watch brands and as long as it’s standards continue to remain high I will add more in the future.

  Review of 8/20/22, following an experience of 7/28/22 by A A. *

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• 5 / 5

  

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  great strap

  Review of 8/20/22, following an experience of 7/22/22 by A A. *

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• 1 / 5

  

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  I searched the web for the strap of a specific model. I bought that strap, but it was not the one of the model. I already returned it and I'm waiting for the refund

  Review of 8/20/22, following an experience of 7/26/22 by A A. *

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• 5 / 5

  

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  The search function was easy and check out was straight forward shipping was fast.

  Review of 8/20/22, following an experience of 7/21/22 by A A. *

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• 5 / 5

  

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  Great value, fast and free shipping, great warranty and manufacturer support.

  Review of 8/20/22, following an experience of 7/27/22 by A A. *

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• 1 / 5

  

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  i have called and emailed the help desk to try and get an exchange and nobody has gotten back to me.

  Review of 8/20/22, following an experience of 7/22/22 by A A. *

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• 5 / 5

  

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  Great quality strap, a bit tricky to center the watch face with the clasp under your wrist, but I'm sure there's a break-in period.

  Review of 8/20/22, following an experience of 7/19/22 by A A. *

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• 3 / 5

  

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  I ordered a watch on a Friday and it shipped on a Tuesday. Unfortunately, the watch was never delivered as I was not home to receive this watch. This is due to the delivery service and no fault of Hamilton. However, the product was not left at a local facility for pickup. It was shipped pack to Hamilton who wanted to re-attempt delivery. It took approx 2-3 weeks and multiple calls and e-mails to get a refund. Customer service was okay and I cannot comment on the watch as I never received it.

  Review of 8/20/22, following an experience of 7/9/22 by A A. *

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• 5 / 5

  

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  Very intuitive website. Easy to navigate to specific product.

  Review of 8/20/22, following an experience of 7/27/22 by A A. *

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• 5 / 5

  

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  High quality watch! Super impressed

  Review of 8/20/22, following an experience of 7/21/22 by A A. *

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• 5 / 5

  

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  Very good website. All the information I needed to make a choice. I have been looking for a mechanical watch for a long time. Tired of dealing with changing batteries.

  Review of 8/16/22, following an experience of 7/25/22 by A A. *

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• 5 / 5

  

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  Excellent quality and retro American style

  Review of 8/16/22, following an experience of 7/20/22 by A A. *

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• 5 / 5

  

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  ...

  Review of 8/16/22, following an experience of 7/21/22 by A A. *

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• 5 / 5

  

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  Great story behind the brand and great price for the value

  Review of 8/16/22, following an experience of 7/21/22 by A A. *

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• 4 / 5

  

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  Lots of watches to select from, the fact that straps are available also is nice. A really important feature of watch wearability is missing though, the lug-to-lug measurement.

  Review of 8/16/22, following an experience of 7/22/22 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 8/16/22, following an experience of 7/17/22 by A A. *

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• 5 / 5

  

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  Smooth

  Review of 8/16/22, following an experience of 7/18/22 by A A. *

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• 5 / 5

  

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  no issues

  Review of 8/16/22, following an experience of 7/18/22 by A A. *

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• 5 / 5

  

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  My online purchase experience was amazing. I had purchased a watch from an AD and wanted to purchase a NATO strap but Hamilton was out of inventory for the strap I wanted. I signed up to be notified when the product was restocked and within less than a week I was notified of restocking. After confirmation of my purchase, I received my strap before the estimated delivery date! Thank you!

  Review of 8/16/22, following an experience of 7/19/22 by A A. *

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• 5 / 5

  

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  Excellent watch

  Review of 8/16/22, following an experience of 7/15/22 by A A. *

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• 5 / 5

  

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  Easy to order; arrived very quickly.

  Review of 8/12/22, following an experience of 7/21/22 by A A. *

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• 5 / 5

  

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  Positive experience.

  Review of 8/12/22, following an experience of 7/16/22 by A A. *

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• 5 / 5

  

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  Easy to use website for infomation and the process of ordering a watch. I inquired about a watch online and recieved a very quick answer to my question. I wish Hamilton would list the thickness of each watch in the description line on the website. The question I asked was how thick a particular watch was and recieved a very prompt reply.

  Review of 8/12/22, following an experience of 7/20/22 by A A. *

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• 5 / 5

  

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  Easy to navigate.

  Review of 8/12/22, following an experience of 7/19/22 by A A. *

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• 5 / 5

  

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  Easy ordering, fast shipping.

  Review of 8/12/22, following an experience of 7/12/22 by A A. *

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• 5 / 5

  

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  Site is laid out well. Filtering could use a little work, like being able to select multiple criteria without it having to close between each one you select. But not a deal breaker. Things are easy to find. Picture for my watch was very true to how it looks in real life. It would be nice if you added lug-to-lug dimensions.

  Review of 8/12/22, following an experience of 7/9/22 by A A. *

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• 1 / 5

  

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  Strap is too big. Tried contacting customer service for a return/exchange. Haven’t heard anything in 3 weeks. Terrible customer service. This alone is enough to never ever buy a Hamilton watch again.

  Review of 8/12/22, following an experience of 7/10/22 by A A. *

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• 5 / 5

  

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  Great and smooth experience

  Review of 8/12/22, following an experience of 7/13/22 by A A. *

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