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Review Summary
The Natural Sapphire Company is praised for its stunning gem quality and attentive staff, making the purchasing process enjoyable and satisfying. Customers appreciate the exceptional craftsmanship and helpful communication, with many eagerly anticipating future purchases.
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A. A.
May 22, 2024
Verified reviewAfter finding your company online, my (now) fiancée and I were very impressed with the level of detail and information that was provided about the company as well as the individual pieces and stones. I worked with Neli from start to finish on the design, setting, changes, updates, and final purchase. She was a pleasure to work with and very efficient at providing quick feedback and answers to my many questions. When the piece finally arrived, a custom 3 stone emerald and diamond engagement ring, I couldn’t have been happier with the finished product. A week after receiving it, I proposed and she said yes! Both of us are very happy with our ring and would highly recommend The Natural Emerald Company to family and friends. We will certainly be back to purchase additional items as well!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jacob, Thank you very much for sharing your wonderful experience with us and for your recommendation! It was such a pleasure working with you. It's great that you both are happy with the results. Enjoy! - Neli
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A. A.
May 21, 2024
Verified reviewThe website has a great selection of stones and settings, with 3D visuals that are real game changers when you can’t see the gems in person (or before you do). Charlotte was very patient and incredibly helpful throughout the whole process, from the designing of the ring to its delivery. All of which went very smoothly and quickly. Loving the final piece!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Maxime, Thank you very much for choosing to work with us! It was such a pleasure working with you. I am so glad you love the ring. It is so special. Enjoy! - Charlotte
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A. A.
May 18, 2024
Verified reviewI bought a few items from the Natural Sapphire/Emerald/Ruby Company so adding a few notes on the overall service. Firstly, the website is very useful, tastefully designed, not the usual stock photography "retail" look but more appealing which adds to the browsing experience, (I work in software so I notice these things). But more importantly, the site is maximally useful in terms of content: there's photos but also real video clips of each item on a real hand rotating it gently, so you can get a much better idea what you're dealing with, plus interactive 3D wireframes from scane, and lab reports as available per item. Also has a nice "compare" feature to put multiple items in a grid to help choosing. The informational section is a good read on the history, science of gemstones, how valuation works for the different stone types, etc. As for a live viewing, it was easy to set up an appointment with the contact person Neli. The visit was actually quite useful with no pressure, ample time to calmly inspect the stones I had asked about and discuss and ask questions in a quiet dedicated office space (and that decor!). Charlotte was very helpful and easy to work with and discuss the stones, market trends etc. Overall it was worth the time to look at things in person, compare them and think through what I really wanted and decide on the purchases I made. 5/5
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi William, Thank you very much for your continued trust in us! It was such a pleasure working with you. We look forward to hearing from you again in the future.
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A. A.
May 16, 2024
Verified reviewI have been searching for natural unheated sapphire I could afford for quite a long time. So I was happy to have found the site where one can chose a gem of high quality at a reasonable price. The stone I received is well cut, has a lovely vivid color and it is quite clean. The description of gems on the site gives all necessary information. The quick answers of the sales representative Marie were of help. Shipping and delivery were fast and safe.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Olga, Thank you for your kind words! We're thrilled to hear you had a positive experience with us. We look forward to serving you again in the future. - Marie
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A. A.
May 16, 2024
Verified reviewMy ring is stunning. The quality of the setting and center sapphire are unmatched. Charlotte was extremely responsive and attentive. I will definitely be a repeat customer.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Katherine, Thank you very much for choosing to work with us! We look forward to hearing from you again in the future. - Charlotte
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A. A.
May 11, 2024
Verified reviewThis has been one of the most amazing experiences from start to finish! I began my research for a high quality, highly rated establishment to help me in the design and purchase of a special engagement ring for my fiancé. The Natural Emerald Company consistently appreared as the best in what they do. After making the decision on design and setting, their professional customer service kicked in. I was immediately connected with Neli Maduwanthi who kept me well informed throughout the process as to the status of the ring. There was never a time I simply sat in wait to wonder what was happening. As you can imagine, this was a bit nerve racking since I am located in Northern Virginia and I’m placing a high cost order via the internet. I also had a specific timeline I needed to have the ring since I had already planned out my proposal date. Neli kept me calm and confident that my timeline would be met. It was! On January 14th I proposed and she said yes! My fiancé is in love with her ring and we have already reached out to Neli for suggestions/advice on a matching wedding band. Amazing Customer care with their top quality selections. Thank you Neli UPDATE: May 10, 2024: The Natural Emerald Company continues to work their magic! We decided we wanted to have a matching wedding band for the beautiful engagement emerald we received back in January 2024. Again I worked with Neli Maduwanthi who as before did not disappoint with her amazing customer service and attention to detail. She provided us with all the necessary specs to ensure we would receive the match that we were looking for. When it arrived, we were overjoyed by what now is the “partner” ring for tmarried in Washington Square Park on May 18th and I will be proud to place this gorgeous ring on my wife's finger.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi James, Thank you very much for sharing your experience with us. It was such a pleasure working with you. I am so glad to hear that you are happy with the purchase. We look forward to hearing from you again in the future. - Neli
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A. A.
May 8, 2024
Verified reviewMy sapphire ring arrived via FedEx just as promised today. The ring is now on my finger and I’m quite happy with how it turned out. Perhaps you're interested in the “backstory” concerning this purchase. My family was very poor when I was growing up in a small town in Texas. When I was 12 or 13, I realized that the sapphire is my birthstone. I told anyone else who’d listen that I really wanted a sapphire of my own. I knew we couldn’t afford such a purchase and really didn’t expect that I’d ever have one of my own. My grandmother saved for more than a year to purchase a ring for my birthday. I was, of course, very happy. It wasn’t until I was an adult that I found out that the stone was not a natural sapphire, but a created one. By that time my grandmother had died and I decided then that I would eventually have the ring she’d intended all those years ago. Now that I’m more than halfway into my 73rd year on Earth, I decided now is the time to fulfil my dream, and the dream of my deceased grandmother. So, I am indebted to Lauren and The Natural Sapphire Company for making this old man's dream come true. My guess is they can do the same for you!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alton, Thank you for sharing your beautiful story! It was such a pleasure working with you. I am so glad you love the ring. It is so special! Enjoy!
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A. A.
May 1, 2024
Verified reviewGreat web site enables you to create a fun and create piece. Being able to actually see your stone twirl around as well as seeing it loose on a person's hand really gives you an idea of the stone's color intensity and fire. Love my blue sapphire and floral setting! Lauren kept in touch with me and answered all my questions! Shipping was great and their packaging professional . Do your research then choose National sapphire Company.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Tammy, Thank you very much for your wonderful review! it's was such a pleasure working with you. I am so glad you love it! Enjoy - Lauren
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A. A.
Apr 27, 2024
Verified reviewIncredible customer service. I would most definitely recommend them to anyone interested in engagement rings who wants help and support with making such an important decision.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Rory, Thank you very much for your kind review! - Neli
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A. A.
Apr 27, 2024
Verified reviewFast and thorough service from requesting custom images to it arriving. Communication was top notch throughout the whole process. Ashley was very helpful right from the start. Thrilled as well with how the ring turned out. Nothing but positive to say.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Peter, Thank you very much for sharing your experience with us! It was such a pleasure working with you. We look forward to hearing from you again in the future. - Ashley
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A. A.
Apr 23, 2024
Verified reviewAmazing Pink Sapphire Ring, everything we wanted when we designed our own. Would use their company again, Charlotte our contact is especially helpful, timely, and professional.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much for your kind review! We look forward to serving you again in the future. - Charlotte
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A. A.
Apr 12, 2024
Verified reviewAwesome service. Very VIP feel, I didn't know anything about emeralds. Charlotte walked me through everything and helped me make a great decision. Loving the final product
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Karan, Thank you so much for your wonderful review! I am so glad you love it! Enjoy - Charlotte
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A. A.
Apr 11, 2024
Verified reviewI found The Natural Sapphire Company in 2023 to splurge on a nice ring after having zero success at your average jewelers. A mere 6 months later and I have a mini collection! I love working with this company and appreciate the patience, flawless execution and the willingness to really work with me when I’m struggling to find just the right setting. I have ordered everything from loose gemstones to carefully created custom pieces and have zero complaints. Charlotte is the best to work with and look forward to many more creations with this outstanding company!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ari, Thank you very much for sharing your experience and choosing to work with us! It was such a pleasure working with you. We look forward to hearing from you again in the future.- Charlotte
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A. A.
Mar 28, 2024
Verified reviewIncredible service! So many beautiful genuine gems to choose from. Their website allows you to view and zoom in on each gem which really makes the shopping process fun from home. My girlfriend absolutely loved getting to pick out her emerald and ring setting. When we got the ring just a few weeks later it was so stunning that we couldn't stop staring at it. I would recommend this place 10 out 10 times!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kevin, Thank you very much for sharing your experience with us!
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A. A.
Mar 28, 2024
Verified reviewThis is our second time buying from The Natural Emerald Company with the help of Lauren! The service and stones provided are outstanding! I cannot recommend them enough.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Brandon, Thnak you very much for continued trust in us! We look forward to hearing from you again in the future. - Lauren
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A. A.
Mar 28, 2024
Verified reviewMy experience with the Natural Sapphire Company was excellent. From the ease of choosing/designing your piece on the web-site, to the customer service throughout the process, it couldn’t have been better. After choosing the stone and setting, Katherine guided me through every step until it was delivered. She made sure that everything was perfect—and it was. She loves it. Thanks guys!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi David, Thank you very much for choosing to work with us! I'm so happy to have helped. Enjoy the ring. - Katherine
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A. A.
Mar 27, 2024
Verified reviewGorgeous citrine, never seen a color close to this...great price & fast delivery. I'm absolutely impressed
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Linda, Thank you so much for choosing to work with us! - Neli
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A. A.
Mar 26, 2024
Verified reviewLovely that I could filter by the country of origin of the stone. Great comms throughout
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Neil, Thank you very much for your kind review! - Neli
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A. A.
Mar 23, 2024
Verified reviewI bought 2 items for my girlfriend over several months. Both came out looking better than I had even expected. The customer service and updates provided for completion and delivery were superb. A late order was even made ready for a delivery before Christmas, making Christmas morning just that much more special.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Taylor, Thank you very much for your continued trust in us! Your feedback means a lot to us. - Katherine
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A. A.
Mar 18, 2024
Verified reviewI really enjoyed using The Natural Sapphire website platform. It was very easy to navigate through to find exactly what you’re looking for. It was also a pleasure working with Marie, she was very kind and informative throughout the entire transaction and shipping process. I absolutely recommend using this company and will do so again in the future.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Preston, Thank you very much for your kind words! So happy to have helped. We look forward to hearing from you again in the future. - Marie
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