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Review Summary
The Natural Sapphire Company is praised for its exceptional service, accommodating staff like Lauren and Amrita, and an impressive selection of jewels. Customers appreciate the professionalism and smooth purchasing experience, coupled with beautifully presented items.
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Michael M.
Sep 23, 2025
Verified reviewWonderful company to work with. Great products great service.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Michael, Thank you so much for your wonderful feedback! We’re thrilled you enjoyed both our products and service. - Lauren
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Daniel Z.
Sep 18, 2025
Verified reviewI was very happy with the vast selection and customization options as well as the fast, competent and reliable customer service. All my specific questions and special requests were attended to swiftly. I will recommend the natural sapphire company and Amrita in particular to anyone. My fiancée is very happy as well.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Daniel, Thank you so much for your kind feedback and recommendation! I’m thrilled that you and your fiancée are happy with your experience, and it was a pleasure assisting you. I look forward to helping you again in the future! - Amrita
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Nw A.
Sep 17, 2025
Verified reviewThe website is very helpful and the staff are absolutely wonderful and you can tell that they genuinely care about you and your business and want the process to be as easy as possible for you to find the right Sapphire. Charlotte was very helpful and a pleasure to communicate with. The gem itself is even more beautiful than it looked in the pictures but the pictures and videos of each gem they list are amazing for picking the exact one you want. Thank you Natural Sapphire Company!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! It was such a pleasure helping you find the perfect sapphire. I’m thrilled to hear you love your gem and that our videos and photos were helpful in the process. Your happiness means so much, and I’m always here if you need anything in the future! - Charlotte
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Angela G.
Sep 12, 2025
Verified reviewWorking with Amitra at The Natural Emerald Company was an absolute pleasure. She provided a wonderfully personalized shopping experience, maintaining clear and consistent communication from my earliest research questions all the way through to purchase. Her guidance made the process seamless and enjoyable, and I truly felt supported every step of the way. I couldn’t have asked for a better experience!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Angela, Thank you so much for your kind words! I’m thrilled to hear that I could make your experience seamless and enjoyable and that you felt supported throughout the process. It was a pleasure assisting you! - Amrita
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David S.
Sep 12, 2025
Verified reviewMy fiancé and I had our hearts set on a Sapphire and Diamond engagement ring. Lauren at the Natural Sapphire Company was the consummate professional. She carefully listened to our requests and provided the perfect collection of stones for our viewing. The finished ring was way beyond our wildest dreams.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi David, Thank you so much for your kind words! It was a joy helping you both find the perfect sapphire and diamonds for your engagement ring. I’m thrilled to hear the finished piece exceeded your expectations, and I wish you both endless happiness together! - Lauren
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Joan K.
Sep 11, 2025
Verified reviewLauren helped my boyfriend and I select a sapphire stone and diamonds for a custom ring in the NY showroom. The experience from beginning to end was wonderful. Lauren is extremely knowledgeable and helpful. She answered our questions and showed us various combinations of stones. The resulting ring is spectacular in every way. We also purchased a wedding band for my boyfriend, which is quite handsome and customized to match my engagement ring. I hope to work with Lauren again!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Joan, Thank you so much for sharing your wonderful experience with us! It was a pleasure helping you both choose your sapphire, diamonds, and rings. I’m so happy to hear you love the engagement ring and wedding band. Wishing you both all the best, and I’d be glad to assist you again anytime! - Lauren
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Cherylene K.
Sep 10, 2025
Verified reviewThe Natural Sapphire Company is a top notch company offering the most phenominal sapphires I have ever seen! The quality is incredible that you will not easily find in most jewelry stores. If you want top quality, The Natural Sapphire Company is your place! You can design your own jewelry and your options are endless! Katherine was excellent to work with for each step of the process from start to finish. I highly recommend her!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Cherylene, Thank you so much for your wonderful feedback and recommendation! It was an absolute pleasure working with you and helping bring your vision to life. I’m thrilled to hear that you loved the sapphires and enjoyed the process. I hope we get the chance to create more special pieces together in the future! - Kathrine
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S. C.
Sep 9, 2025
Verified reviewWorking with the natural sapphire company was great, they had a wide variety of stones of all colors and cuts with an equally diverse ring selection
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Santi, Thank you so much for your wonderful feedback! We’re thrilled you enjoyed exploring our wide variety of stones and rings, and we’re so glad you had such a great experience with us! - Katherine
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Justin M.
Sep 6, 2025
Verified reviewI purchased a small, round Star Ruby from The Natural Ruby Company. Initially, I was blown away by the search tools of their site. The options to filter by all of the attributes you might need when looking for a loose gem were genuinely unmatched by other sites as I was shopping. Some came close, but The NRC was far and away the best, particularly because each item listed features a genuine picture of the gem itself. Narrowing by the details I needed for the pendant I’m working on, I found two gems that were ideal, and quickly settled on a favored ruby. Before beginning the purchase process, I went to sites like Reddit to find third-party reviews. I was quickly disappointed by reading some less than enthusiastic accounts. Some comments were made about gem heat treating and other artificial processes that had me concerned. Others mentioned gems having no GIA certification, only in house certs by The NRC in house professionals. I studied these topics for a while to educate myself. Meanwhile, I found a positive review where the buyer suggested asking for Katherine Hoyt by name to handle your order. I chose to move forward with a purchase, but I contacted the company through their contact page and requested Katherine. I’m very glad I did. Katherine was exceptional. She immediately informed me that they will happily send any loose gem for GIA cert, even covering the cost based on the list price of the gem. I did pay an additional $95 to have my selected gem certified, and I do not regret it. When the GIA number was ready, I was able to verify it myself online with GIA’s site. I paid a down payment to do this, and when I received the GIA, I completed the purchase. I’ll note that the GIA analysis confirmed all of the details in The NRC’s own in house certification to be true and accurate. Only a few days later, I had the gem in my possession. The presentation of the product was phenomenal! Perhaps it’s based on list price (my gem was $2,000 ), but I received a well arranged folio with all certs, GIA included, wrapped in a ribbon. The gem came in a solid, VERY heavy, metal and glass display case the size of a jewelry box. This box was wrapped in a fine felt drawstring pouch, and seated in an elegant foam padded gift box roughly the size of a short, thick novel. All of this was wrapped in a padded FedEx envelope, then boxed in FedEx box large enough to hold the folio and bag. Altogether, I am extremely satisfied. I will doubtless be a return customer.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Justin, Thank you so much for sharing your wonderful experience! I’m delighted to hear that you found the perfect star ruby and that the GIA certification process gave you peace of mind. It’s great to know the gem and presentation exceeded your expectations, and that you had an excellent experience with us. We look forward to helping you again with any future gemstone needs! - Katherine
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Steve H.
Sep 3, 2025
Verified reviewAmrita provided outstanding customer since I had a number of questions and she was patient and very professional and clearly knew everything about the item I purchased. It was a pleasant experience and plan to buy again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Steve, Thank you for your kind words. It was a pleasure assisting you, and I’m so happy you had a positive experience. I look forward to working with you again! - Amrita
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Mason T.
Sep 3, 2025
Verified reviewOverall very satisfied. Good website and options to pick from. Great support from the team along the way.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Mason, Thank you for your kind feedback. We’re so glad you’re satisfied with your experience and our team’s support!
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K. G.
Sep 2, 2025
Verified reviewKatherine made the process easy and was very transparent
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kalil, Thank you! I’m glad I could make the process easy and clear for you! - Katherine
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Idgy M.
Sep 2, 2025
Verified reviewGreat variety of unusual stones to choose from. Amrita was thoroughly helpful and responsive to my questions. I'm delighted with the end product.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Idgy, Thank you so much for your kind words! I’m thrilled you enjoyed the variety of stones and are delighted with your piece. It was a pleasure assisting you! - Amrita
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Kalil G.
Sep 2, 2025
Verified reviewKatherine was very transparent throughout the whole process
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kalil, Thank you so much for your kind words! I’m glad I could make the process clear and smooth for you. It was a pleasure working with you! - Katherine
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James D.
Aug 29, 2025
Verified reviewAmrita was amazing and the entire process was flawless. The stone is extraordinary !!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi James, Thank you so much for your kind feedback! I’m so glad you love the stone and enjoyed the process. It was a pleasure working with you! - Amrita
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C. C.
Aug 28, 2025
Verified reviewPhenomenal service and quality. Beautiful earrings, shipped in time for my wife's birthday. Lauren always does a great job taking care of me.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Craig, Thank you so much for your kind words! I’m thrilled the earrings were perfect for your wife’s birthday and that you enjoyed the experience. It’s always a pleasure taking care of you! - Lauren
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Me M.
Aug 26, 2025
Verified reviewExcellent, responsive, pleased with the experience and the jewelry was beautiful.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your experience and love the jewelry. It was a pleasure working with you!
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T. R.
Aug 23, 2025
Verified reviewOrdering the ring was simple, their website makes picking a design and a gem on their website easy. We had an unfortunate accident involving the original gem and after purchasing another sapphire they replaced the original stone for for free. Had a fantastic experience and will likely order from them again in the future
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Toby, Thank you so much for sharing your experience! We’re thrilled to hear that you’re happy with your purchase. It’s wonderful to know everything went so well, and we can’t wait to help you create more beautiful pieces in the future! - Lauren
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Dennis M.
Aug 22, 2025
Verified reviewThis is my third purchase from the Natural Emerald Company. Each time, I had the pleasure of working with Lauren Kelly-Nelson. Let me tell you, she is amazing! I'm sure she has many, many happy customers, but she treats you like you are her only and best customer! She was always available for questions, and her response time was incredibly fast. Whether by email or phone conversation, she was there for me. As a quintessential professional in the precious gems world, Lauren advised me on every aspect of choosing an Emerald engagement ring. Everything from the stone shape and color to the perfect setting, and even the engraving, Lauren was there. And the finished product? It is absolutely stunning!! I couldn't be happier. I highly recommend The Natural Emerald Company and Lauren Kelly-Nelson for your next purchase of a necklace, earrings, or ring. You won't be disappointed.. you will be thrilled!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Dennis, Thank you so much for your wonderful feedback and recommendation! I’m thrilled that you’re happy with your emerald engagement ring and truly appreciate your continued trust and support. It’s always a pleasure assisting you, and I look forward to helping you again with your next special piece! - Lauren
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Deryk M.
Aug 14, 2025
Verified reviewThe service was great from start to finish. The selection process was very easy to navigate and complete. I received a 3D rendering of the ring prior to purchase, and after receiving the actual ring, the images were spot on. The ring came out exactly as I wanted and is worth the cost. Price was more than fair for the beautiful ring I received. Amrita was especially helpful in keeping me updated throughout the process until completion. I would recommend that anyone looking for their ideal engagement ring look no further.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Deryk, Thank you for your wonderful feedback! I’m so happy to hear the process was smooth and that your ring turned out exactly as you envisioned. It was a pleasure assisting you, and I truly appreciate your kind words and recommendation. - Amrita
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