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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
"Website is fabulous.. Very straightforward and easy to navigate. Customer service is over the top, from answering questions to final shipment,…"
Website is fabulous.. Very straightforward and easy to navigate. Customer service is over the top, from answering questions to final shipment, outstanding! This was my first purchase but definitly not the last.
Team expertise
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
"Lovely gem. Lovely setting. Exactly as pictured. Helpful staff. Thorough documentation."
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A. A.
Nov 25, 2023
Verified reviewCharlotte was amazing! Very happy with the company service and product.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi James, Thank you for your kind review and choosing to work with us! It was such a pleasure working with you. - Charlotte
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A. A.
Nov 23, 2023
Verified reviewEvery aspect of my experience with the Natural Sapphire Company was fantastic. From the selection of our stone to the exquisite mounting on the setting, we couldn’t have been happier! A special thanks to Neli for all of her amazing help…
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Damion, Thank you so much for your kind words! Wishing you many wonderful moments with your beautiful sapphire ring! - Neli
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A. A.
Nov 22, 2023
Verified reviewA great purchase experience! From the shopping and research phase -- via the websites super-slick user interface!! -- through to the purchase, shipping, and post-purchase interactions... The Natural Sapphire Company (and especially Marie!!) was easy, professional, and pleasant. And EVERYONE who sees it --especially my new fiancee :) -- is blown away by the ring!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Steve, Thank you so much for your wonderful feedback! Wishing you a lifetime of happiness together! - Marie
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A. A.
Nov 21, 2023
Verified reviewLauren was amazing to work with. She was patient and prompt and answered every question we had. She went above and beyond and took photos of the stones in the sunshine to show us what they would look like! We highly recommend The Natural Sapphire Company and Lauren to anyone looking to purchase a ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
JHi Jordan, Thank you so much for your kind words! Your recommendation means a lot to us. We look forward to hearing from you again in the future. Wishing you all the best with your ring! - Lauren
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A. A.
Nov 19, 2023
Verified reviewEverything worked smoothly and well. The earrings I bought were very pretty!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Yolanda, Thank you very much for your kind review! - Neli
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A. A.
Nov 15, 2023
Verified reviewI loved my engagement ring from the Natural Sapphire Company and my fiancée loved it even more. In her own words “I just can’t stop staring at my engagement ring all day” I didn’t have to break the bank. It was also cool my ring got delivered more than a week before the expected delivery date. Also special shout-out to Neil for being ever so helpful with answering my questions and making me feel very comfortable about the whole process. I would definitely recommend to anyone looking to buy a ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Supreme, Thank you for your kind words and for recommending us. Congratulations on your engagement and wishing you a lifetime of happiness together! - Neli
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A. A.
Nov 14, 2023
Verified reviewI am thoroughly impressed with the Natural Sapphire Company and their excellent customer service. Marie was so kind and patient throughout the entire process. I highly recommend viewing the sapphire in person and ordering a wax replica before making your purchase. I made the mistake of not doing either, and I was not happy with the color or setting of the first ring. The colors are not entirely accurate online, however it is very difficult to capture accurate color via photo/video. Seeing in person is a must if you are particular about color like myself. But in the end, Marie helped me find my perfect sapphire and I cannot be happier. She was great to work with. Thank you, Marie!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alisha, Thank you so much for your kind words! We appreciate your valuable feedback and recommendation. Wish you endless joy with your perfect sapphire! - Marire
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A. A.
Nov 14, 2023
Verified reviewIt's been a wonderful experience. Marie was very responsive to all of my questions and helped me find the perfect combination of stone and setting. She even managed to get my ring to me in time for our engagement announcement to our friends, despite the relatively short notice. I love the free mock up feature where you can see how specific settings and stones will look together before committing to your dream ring. I have to say, the stone is even more beautiful in real life than it was online. Can't stop staring at my hand...
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Lyndsey, Thank you so much for sharing your wonderful experience with us! Congratulations on your engagement, and may your ring continue to bring you endless joy! - Marie
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A. A.
Nov 11, 2023
Verified reviewGood experience overall, no surprises with shipping or product. Accurate photos and renderings. Ashley was professional and helpful.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jarrett, Thank you for taking the time to share your experience with us! It was such a pleasure working with you. - Ashley
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A. A.
Nov 11, 2023
Verified reviewNeli provided exceptional service throughout the entire process and helped to ensure the design matched the ring I had configured. I was well informed about the manufacture and delivery dates and the ring arrived on time! It was packaged safely and arrived with great documentation. It can be daunting making a big purchase like this online and in a different country but Neli was helpful and made me feel comfortable from start to finish.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Chris, Thank you for your kind words! and for choosing to work with us! It was such a pleasure working with you. Neli
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A. A.
Nov 10, 2023
Verified reviewA wonderful experience with Katherine from The Natural Sapphire Company. We went and viewed the sapphires we were interested in, in August. It was amazing to see them in person and to compare them. It really helped make the decision process easier. Once we chose a stone they put it on hold for a week so we could really be sure that was the one. This was perfect because I was unsure what setting I wanted so it gave me time to browse. Once the week was up we purchased and the ring came so fast. I believe it was done in less than 3 weeks!! I am so happy to have my ring. Thank you!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Amanda, Thank you for sharing your delightful experience with us! Your feedback means a lot to us. - Katherine
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A. A.
Nov 7, 2023
Verified reviewGreat experience. Very responsive and helpful. The product was as advertised. Would definitely refer them to friends and family.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Tommy, Thank you for your kind words! We truly appreciate your recommendation. - Katherine
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A. A.
Oct 31, 2023
Verified reviewFirst time dealing with the Sapphire company and was very satisfied. The website was easy to navigate and Neli was very professional, courteous and knowledgeable.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jim, Thank you for choosing us and for your kind review! We look forward to hearing from you again in the future. - Neli
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A. A.
Oct 28, 2023
Verified reviewI bought earrings from the natural ruby company…. The earrings were beautiful and great quality….the customer service was excellent…,the shipping was quick and secure…the entire online jewelry shopping and buying experience with this company was excellent and NO lab created junk involved
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Robin, Thank you very much for your kind review! It was such a pleasure working with you. Enjoy your earrings! - Marie
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A. A.
Oct 26, 2023
Verified reviewI could not have had a more pleasurable experience in shopping for and selecting an engagement ring and would recommend (and will recommend) The Natural Sapphire Company to anyone looking for sapphire jewelry. Michael was extremely helpful and informative throughout the entire process - from meeting with me in his office to see a large selection of sapphires in-person (both several specific sapphires I requested to see and many more he thought may fit the qualities I was looking for), answering my countless questions and requests for additional photos/more information, all the way through to ring design and order fulfillment. Michael and his team were incredibly helpful and patient throughout the whole process - and I could not be more pleased with the finished product.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Austin, We're truly glad to hear about your exceptional experience with The Natural Sapphire Company. Thank you for your kind words and recommendation. Enjoy your engagement ring! - Michael
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A. A.
Oct 23, 2023
Verified reviewSearching for engagement rings is exhausting, honestly. There are so many options. TNSC had hands down one of the easiest, most customer friendly, sites I came across. When I found the PERFECT oval bicolor sapphire I knew I had found the stone. Imagining that in the simple east to west setting I knew I wanted was easy with the 3D renderings. Ashley R was a huge help every step of the way and genuinely wanted to make sure that our experience was spectacular. The ring is even better in person. A complimentary resize, due to my own sizing error, was extremely easy to request and submit for. The turn around time was much faster than expected. I will not hesitate to recommend the Natural Sapphire Company and especially Ashley to anyone who asks about this gorgeous and unique ring. I look forward to loving it and the man who asked me to marry him forever.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kayla, Thank you very much for sharing your experience with us! Your feedback means a lot to me. - Ashely
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A. A.
Oct 22, 2023
Verified reviewNeli has been very helpful and nice to help us to pick our engagement ring. Always responded to our questions quick and offering great options. The process of picking the stone to make the ring was smooth. We really love the ring we got. Thank you so much.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ka Hei, Thank you for choosing us, and we appreciate your kind words! It was such a pleasure working with you. Congratulations and best wishes - Neli
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A. A.
Oct 18, 2023
Verified reviewThe Natural Sapphire Company has excellent and very high quality products. I received fantastic customer service from Katherine. Professional handling of my order and delivery. My custom ruby ring looks absolutely gorgeous. Looking forward to doing more purchases.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you for your kind words, and we appreciate your trust in The Natural Sapphire Company! It was such a pleasure working with you. - Katherine
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A. A.
Oct 16, 2023
Verified reviewThanks to The Natural Sapphire Company we found the perfect Padparadscha Sapphire for our engagement ring. Lauren was wonderful in guiding us through the process, patiently answering all our questions and organising the smooth delivery from New York to London in less than a week. Very professional and personable service. Very much appreciated!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sebastian, Thank you for your kind words and for choosing The Natural Sapphire Company! We're glad to have been a part of finding the perfect Padparadscha Sapphire for your engagement ring. Congratulations on your engagement! - Lauren
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A. A.
Oct 13, 2023
Verified reviewAbsolutely incredible experience with the Natural Sapphire Company. Marie was wonderful to work with and the ring is beautiful and high quality!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Allison, Thank you very much for your kind review! It was such a pleasure working with you. Enjoy your ring! - Marie
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