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Review Summary
Customers describe thenaturalsapphirecompany as easy to work with, with helpful staff who keep them updated throughout the process. Many mention beautiful stones and rings, along with fast shipping and a finished piece that matches what was previewed.
Delivery
"Great service. I was updated regularly about my order(s)"
"Sapphire was exactly as pictured and described. Very happy with it. They shipped it fast too. Will buy from again."
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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B. B.
Dec 27, 2024
Verified reviewMy experience with the Natural Sapphire Company was absolutely amazing! They offer a fantastic variety of sapphires at affordable prices. However, what truly stood out was their exceptional customer service. I was searching for the perfect sapphire engagement ring, and Hannah was incredibly helpful throughout the entire process. From her prompt responses to her meticulous attention to detail, her assistance was truly invaluable. Most importantly, the proposal was a success, and my fiancée absolutely loves her ring. Thank you so much for all your help!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ben, Thank you so much for your wonderful feedback! I'm so happy to hear that your experience was amazing and that the proposal was a success. It was a pleasure helping you find the perfect ring, and we're thrilled your fiancée loves it! - Hannah
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M. Z.
Dec 27, 2024
Verified reviewThe website was surprisingly easy to navigate and Lauren was extremely helpful. I had a very short timeline and she expedited my order. She also gave me good advice on the setting and convinced me to change it for the better. This was my second order from Sapphire Company and will buy again if Sapphires are in my wife's future.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Max, Thank you for your continued trust and kind feedback! It was such a joy working on these gorgeous earrings, and we look forward to helping you again in the future! - Lauren
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D. M.
Dec 27, 2024
Verified reviewWorking with Lauren was truly a wonderful experience. She clearly explained the process of how the products are made and the time-line required for custom pieces. She advised me on the differences between white gold and platinum and helped me choose the appropriate precious metal. Once my order was placed I received periodic updates on the progress of my purchase. When I had questions about the delivery process, Lauren promptly responded and assured me that a signature would be required and that the package would not be left at the front door for the porch pirates to take. The final products were delivered on time and in time for Christmas. The packaging was very professional including all of the documentation and gemology reports. The box containing my purchase was a work of art itself.. and the product was exquisite and well received I highly recommend The Natural Emerald Company for their focus on customer satisfaction, communication, prompt and professional responses and excellent products.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Dennis, Thank you very much for your kind feedback and recommendation! It means a lot to us, and I'm thrilled to hear that you had such a wonderful experience and that everything arrived as expected. We look forward to hearing from you again in the future. - Lauren
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R. A.
Dec 25, 2024
Verified reviewThe Natural Ruby Company has been exceptional to work with. I was amazed at the vast ruby and setting selections that were available. The communication during the whole creation process was outstanding. The end result? All I can say is that it exceeded my expectations!!! Even the quality of ring box, along with the presentation of the documentation, was quite impressive and completed my FIRST CLASS experience. I could not be happier. Thank you Charlotte!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Rick, Thank you so much for your amazing feedback! I'm thrilled to hear that your experience exceeded your expectations. It was a pleasure working with you, and we're so happy you're satisfied with your purchase! - Charlotte
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D. L.
Dec 24, 2024
Verified reviewLauren helped us with two purchases that we were hoping would be custom-made, shipped, and received before the holidays. Everything went smoothly! We enjoyed working with her and felt like every question was answered thoroughly before we made our decision. The only issue concerned a little piece of metal on the back of pierced earrings ithat slides on the post to secure it. The size they offer is too small for anyone’s fingers to safely maneuver. Ask for a larger size back to slide on posts for pierced earrings.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Diane, Thank you very much for sharing your wonderful experience with us! I'm glad to hear everything went smoothly with your purchases, and that you're happy with them. It was a pleasure working with you! - Lauren
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T. M.
Dec 24, 2024
Verified reviewLauren was so helpful in making the decision to buy my ring. The delivery was quick and secure. The ring was as viewed on site, beautiful. Thank you Lauren.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Tracy, Thank you very much for your wonderful review! It's great that you were happy with the results. So happy to have helped. - Lauren
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J. W.
Dec 20, 2024
Verified reviewLauren at the natural sapphire company was extremely helpful. She made the experience easy and comfortable. I even had a hard time making the payment for the ring and she was patient and regularly communicated with me to ensure my needs as a customer were being met and that I could make the payment! Thanks so much!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jor, Thank you so much for your kind words! It means a lot to us. It was an absolute pleasure working with you on this gorgeous ring. Enjoy! - Lauren
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J. H.
Dec 16, 2024
Verified reviewEverything from service to communication was easy and simple. Neli was great in communication and making things clear.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Josh, Thank you very much for your kind feedback! It was a pleasure working with you and we look forward to hearing from you again in the future. - Neli
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M. E.
Dec 16, 2024
Verified reviewGood website, accurate descriptions, good communications from customer services and very fast delivery via fedex. Packaging is very secure. Have used twice and both transactions were great.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much for your wonderful feedback! We're so glad to hear you’ve had a great experience with us. We truly appreciate your continued trust in us and look forward to serving you again!
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A. P.
Dec 16, 2024
Verified reviewRepeat customer. We always love the selection of sapphires from NSC. My purchasing experience is always positive. The product we receive is accurately reflected in the pics online. My wife wears her NSC ring as her wedding ring and has for years. I've offered to have a new stone or other change made and she turns it down every time. NSC made the winning ring for her and I don't expect that will change anytime soon. I return to NSC occasionally for her gifts because that first one just went over so well.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your continued trust and kind feedback. It truly means a lot to us. We’re honored to be part of your journey and are always here to help make your gift-giving extra special. - Lauren
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J. S.
Dec 16, 2024
Verified reviewOutstanding service and quality. Lauren is a detailed and timely communicator and understanding customer requirements. This was a very easy process and I will certainly be back for future jewelry. The custom made ring is unbelievable! Great job Natural Ruby!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi John, Thank you very much for choosing to work with us! It was a pleasure working with you, and we’re thrilled you loved the ring. We look forward to hearing from you again in the future. - Lauren
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Z. N.
Dec 16, 2024
Verified reviewI had great customer service and my ring came just as I wanted! Overall great experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Zach, Thank you so much for your kind words! We’re happy to hear you had a great experience and love your ring! - Neli
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M. G.
Dec 16, 2024
Verified reviewMy husband bought me a sapphire band with blue and white sapphires for my birthday. Here is the link: https://www.thenaturalsapphirecompany.com/14k-white-gold-gemstone-band-jb403w14-/ The blue sapphires are a vivid blue and the white are super sparkly! It looks just like the pic and I love it, so happy that he surprised me with it. I highly recommend the Natural Sapphire Company, they were very responsive to my husband.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Marlo, Thank you very much for your lovely feedback and for your recommendation! We're so glad you love your sapphire band and that your husband’s surprise was perfect. Your kind words mean a lot to us! - Katherine
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C. H.
Dec 16, 2024
Verified reviewI had an excellent experience working with Lauren and designing my Emerald of Dreams ring. It is stunning! The workmanship is excellent!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Catherine, Thank you so much for your kind words! It was a pleasure helping you create your dream ring, and I’m thrilled with how stunning it turned out! - Lauren
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L. V.
Dec 16, 2024
Verified reviewGreat customer service! My salesperson Charlotte showed great patience all the way through my decision making process. She answered all my questions and had pictures and videos created of my stone in different lighting which helped me make my choice. I would definitely recommend them to anyone looking for beautiful Sapphire jewelry.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Louis, Thank you so much for your fantastic review and recommendation! It was a joy helping you find the perfect piece. We’re thrilled you had a great experience and look forward to assisting you again in the future! - Charlotte
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S. W.
Dec 16, 2024
Verified reviewSite was easy to use with lots of lovely options. They made it easy to see what the jewelry would end up looking like and were communicative with each step of the process. I received the completed piece in about three weeks. Thank you to Neli and The Natural Sapphire Company team!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sarah, Thank you so much for your kind words! It means a lot to us. I'm so glad you had a great experience. We look forward to hearing from you again in the future. - Neli
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P. P.
Dec 16, 2024
Verified reviewVery impressed! I am very satisfied with the whole process from start to finish. Honestly it was without flaw, my wife was the only thing that made me nervous when I thought i got her to big of a stone. Simply She loves it! I purchased a 18k white gold ring with a emerald stone.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Paul, Thank you very much for your kind words and choosing to work with us! We're so glad your wife loves the emerald ring. It was a pleasure assisting you! - Charlotte
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H. K.
Dec 16, 2024
Verified reviewAmazing job by Lauren and team!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much for your wonderful review! - Lauren
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G. L.
Nov 29, 2024
Verified reviewThe website is thorough and detailed with multiple images and angles of the products. The information about the item I purchased was accurate. Lauren gave helpful information when I called. Shipping was quick. The packaging was attractive and professional. I was pleased with my purchase and would consider this company again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Gary, Thank you very much for choosing to work with us and for your kind words. It was such a pleasure working with you, and we're glad you were happy with the results. We look forward to hearing from you again in the future. - Lauren
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F. S.
Nov 26, 2024
Verified reviewThe product , company and support was outstanding , Lauren was very resposive and ensured that everything went through seemlessly. We would absolutley use them again. thx
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Franco, Thank you for your wonderful review! We're so glad to hear that you had a great experience, and I’m happy to have helped. We look forward to working with you again! - Lauren
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