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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Feb 8, 2023
Verified reviewThe necklace came as expected. It is a beautiful piece. Neli Maduwanthi was wonderful as always. Excellent customer service!
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A. A.
Feb 5, 2023
Verified reviewExcellent customer service
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A. A.
Feb 4, 2023
Verified reviewgood
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A. A.
Feb 4, 2023
Verified reviewLauren is the best! She was patient, made great suggestions, and went above and beyond to work with me to find and craft the perfect ring for my lady! I would recommend anyone to the NSC because they have something for everyone regardless of taste and budget.
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A. A.
Feb 3, 2023
Verified reviewThe staff was very helpful, and the quality of the ring I ordered was excellent.
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A. A.
Feb 2, 2023
Verified reviewI have been buying sapphire rings for last few years from this place. My experience has been really good. Lauren is someone who knows the business end to end and someone very pleasant to work with. Their service is very well done. I hope to continue purchasing more pieces in future.
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A. A.
Jan 28, 2023
Verified reviewI have done a couple of orders with TNS Company, and extremely pleased with everything about them. The site is easy to use, allows comparative views of the sapphires and various mounts. They also do rendering , so you can see the stones in the mounts. Their sales/service is top notch, and has always addressed my concerns and wishes completely. Their packaging and shipping are first class. I was very impressed when I received my orders. They really go the extra nine yards. Their site also has an education section that covers a lot about sapphires from the ground to the display. Looks like they have it all under control. I had looked at a lot of other sites for sapphires before finding TheNaturalSapphire web site. Haven't gone back to any others. Their pricing is ,I believe, better than the others, and you can really see what you are getting. I cannot say enough about them and doing business with them. Lauren in sales, is a jewel, and she worked with me all through the selection process. I was in professional sales for over 50 years, and I am very demanding, and critical. She fulfilled all my needs, and more. Very personable. All this, and there is no pressure at all. If you need custom design, they have people to help you with that. If you are looking for sapphires, look no further. They are the best.
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A. A.
Jan 28, 2023
Verified reviewClear, communicated and timely
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A. A.
Jan 28, 2023
Verified reviewWhat a great way to buy something very special! It was easy to browse, select, ponder, then be wracked with doubt and start again. Once ordered, Lauren and her team - always courteous, friendly, helpful and professional - kept me well-informed of progress. FedEx UK delivery information is bewildering, but Lauren was there to help. Many thanks. It's gorgeous.
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A. A.
Jan 27, 2023
Verified reviewFive stars! I have purchased a few rings from The Natural Sapphire Company. Lauren helped me with the purchases. She is wonderful and provides excellent customer service!
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A. A.
Jan 27, 2023
Verified reviewNothing but good things to say about this company! Website navigation was easy and they have a diverse selection of gemstones. Katherine was a pleasure to work with and walked me though the whole process with constant communication. She even helped me pick a great 2nd option because my first choice was no longer available. Ended up liking it just as much! I would definitely work with them again.
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A. A.
Jan 27, 2023
Verified reviewKatherine and the team at The Natural Sapphire Company were outstanding! They handled all aspects of my purchase with care and genuine consideration such as questions regarding origin and settings, discreet shipping, and timing. Thank you so much!
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A. A.
Jan 27, 2023
Verified reviewI have had several pieces made by Natural Sapphire Company over the years. I will always return to them when I want a custom piece created.Higjly recommend
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A. A.
Jan 27, 2023
Verified reviewI had an amazing experience working with The Natural Sapphire Company. Katherine was able to immediately answer all of my questions and helped me choose between different custom stones. The final product is beautiful and I love wearing it.
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A. A.
Jan 25, 2023
Verified reviewI can not say enough good things about this company. When it came to picking out my engagement ring, quality and great customer service was a must! I loved that I was able to pick out my own stone and setting and that there was so many options to choose from (in any price point). As soon as I placed my order, I had a personal email from Katherine thanking me for my order and she walked me through every step. I love that I got to see updates on what they were doing to create my ring throughout the whole process, instead of just an "in process" update. My ring shipped a week earlier than expected. When I received my package, it was do grand opening it. There was no shortcuts on anything! I am in love with my ring. The quality is amazing and the customer service is top of the line! I will definitely be recommending this company to everyone!
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A. A.
Jan 24, 2023
Verified reviewPurchased a deep blue sapphire ring with a 5 diamond sunburst and my now fiancé is absolutely in love with her ring. The process of designing and buying was amazing and working with Marie I knew I was going to get exactly what I was looking for. 10/10 would recommend and will be coming back for future business.
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A. A.
Jan 21, 2023
Verified reviewGreat experience. They customized the ring exactly as I wanted and several thousand less than some of there competitors
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A. A.
Jan 21, 2023
Verified reviewLauren was amazing. The ring is amazing, and great presentation, will lovely box, packaging etc. Ultra fast shipping!
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A. A.
Jan 19, 2023
Verified reviewFantastic product and great sales people. I have never had a bad experience.
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A. A.
Jan 19, 2023
Verified reviewLauren was terrific to work with and very accommodating every step of the way. I truly appreciated her assistance (and patience) in helping me to choose the perfect Montana sapphire because, as she knows, these particular gems hold a special place in my heart. There was a terrific selection of various settings and sapphires; the design process was flawless; and my ring fit like a charm. I will definitely be returning to Lauren and The NSC for additional jewelry selections in the future!
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