Customer reviews for andaazfashion.com

Customer reviews

• 4 / 5 1

  

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  It was my first time with Andaz and they are good. The only improvement could be to include live tracking of the order as I had to call few times to get my order delivered on time before Eid.

  Review of 4/24/24, following an experience of 3/21/24 by ABDUL RAHIM ABDUL JABBAR P.

• 5 / 5 1

  

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  Great communication and super fast delivery. Beautiful outfit that fit perfectly!

  Review of 4/24/24, following an experience of 3/9/24 by PILY S.

• 4 / 5 1

  

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  I was extremely happy with my outfit however I was shocked when the dispatch date stated on the website was incorrect by 20 days. Customer services was happy to speak with me about my concerns about needing my outfit for a particular date. They managed to deliver my outfit in the nick of time and I have had many compliments. I will be ordering again but leaving more time before outfit is needed.

  Review of 4/24/24, following an experience of 3/17/24 by NELDA H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  NEGATIVE 5* if there was one!! I wish I had read the previous reviews before I bought from this company. Exactly the same thing happened to me. I asked if the outfit would arrive in time for an event on 23 March. They said yes if I placed the order that day. I went ahead then they said it wouldn't arrive in time and asked me to select a different design which would. They sent me photos and I picked one. Of course the item didn't arrive till over a week later ( despite having paid for 2/3 days express delivery ). When it arrived, it looked nothing like the photo. No sleeves, and the bottom half a completely different design. They would only refund me if I send the wrong product back at my own cost! What a scammer! DO NOT BUY FROM THEM.

  Review of 4/24/24, following an experience of 3/13/24 by YOLANDA ..

• 5 / 5 1

  

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  Amazing sellers! I have ordered from Andaaz during covid period and I can sincerely say their impeccable customer service and super delivery time has not changed. For Eid, I had a few questions about sizing, Andaaz were responsive to all my questions and queries. Helped me so much that I felt confident ordering another suit! I would definitely recommend as my own experiences with them have been absolutely amazing. 💯

  Review of 4/23/24, following an experience of 3/31/24 by ALISHA A.

• 1 / 5 1

  

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  Wtf is that I bought an oufit and they send me the fabric ???? There is no pants nothing wtf

  Review of 4/23/24, following an experience of 3/29/24 by HAJAR I.

• 1 / 5 1

  

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  Awful fit, not as promised, even worse return policy.

  Review of 4/23/24, following an experience of 3/14/24 by SARAH M.

• 5 / 5 1

  

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  smooth experience and responsive team

  Review of 4/23/24, following an experience of 3/15/24 by MERT U.

• 5 / 5 1

  

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  Excellent service and communication.

  Review of 4/23/24, following an experience of 3/24/24 by RUKSHANA K.

• 5 / 5 1

  

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  You all are AMAZING! My ordered as stunning and exactly as described. I Highly recommend purchasing from you all. I love that you were able to get it on time for Eid. Keep up the amazing work and I will be ordering again! :)

  Review of 4/23/24, following an experience of 3/23/24 by SYEDA Q.

• 1 / 5 1

  

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  Very bad experience with the products we bought this year ; we were regular customers of this product house but not anymore . We bought the clothes which were very small in size we trusted and asked them to exchange via emails and they said we will not exchange the order. This has led to a very bad customer service and retention also the clothes received are damaged

  Review of 4/23/24, following an experience of 3/14/24 by CAMILLE W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good service, good value for money, good shipping.

  Review of 4/21/24, following an experience of 3/24/24 by TINA M.

• 2 / 5 1

  

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  arnaque de livraison

  Review of 4/21/24, following an experience of 3/30/24 by RIFAYI A.

• 5 / 5 1

  

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  Great experience for a first timer. Communication was great and verified the sizes. The clothes came quickly and fit perfectly

  Review of 4/21/24, following an experience of 3/25/24 by NICHOLAS M.

• 5 / 5 1

  

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  the process to order was so easy and the delivery came so fast. material and fitting was good too!

  Review of 4/18/24, following an experience of 3/28/24 by ANEELA I.

• 5 / 5 1

  

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  I am so happy with the experience I had with Andaaz Everything was at such a professional level. My garments were stitched perfectly I shall definitely 💯 will be buying from them. Excellent service throughout Very good contact method with customers…… Outstanding!!! Thank you Andaaz team

  Review of 4/18/24, following an experience of 3/21/24 by NAYYER I.

• 5 / 5 1

  

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  Fit perfectly and exactly as shown on image! Such a beautiful dress and stitched with great care. Love it

  Review of 4/18/24, following an experience of 3/24/24 by AZRAA K.

• 5 / 5 1

  

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  Great quality and fit. Timely delivery. Ordered kurta pajama from many online stores and this was by far the best.

  Review of 4/18/24, following an experience of 3/22/24 by AHMED K.

• 4 / 5 1

  

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  Great service and fast delivery

  Review of 4/18/24, following an experience of 3/28/24 by TEJAL P.

• 2 / 5 1

  

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  Half the beads where missing and pants at too small

  Review of 4/18/24, following an experience of 3/26/24 by KATRINE C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I would rate it as very bad. They sent me a completely different order than the one I paid a lot of money for. The garment could not be worn and I had to pay another 600 dollars to get something suitable from another company. They substituted a ghastly yellow fabric for the vest, when the picture was green. They are hopeless, duplicitous and I regard their business as organised theft

  Review of 4/18/24, following an experience of 3/8/24 by JOANNA A.

• 5 / 5 1

  

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  The website has great selection of outfits and clear indications showing sizes when ordering. Good website.

  Review of 4/18/24, following an experience of 3/24/24 by SYEMA A.

• 4 / 5 1

  

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  Arrived when promised. A lot of choice on the website.

  Review of 4/18/24, following an experience of 3/10/24 by CAROL C.

• 5 / 5 1

  

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  The company was very helpful and professional. The service was speedy and efficient. Thank you so much.

  Review of 4/18/24, following an experience of 3/7/24 by ELIZABETH S.

• 5 / 5 1

  

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  I was very impressed that customer service reached out to me for the date of occasion I was planning to use the outfit so they could ensure it could be delivered in time for the event.

  Review of 4/18/24, following an experience of 3/20/24 by CATHY M.

• 5 / 5 1

  

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  Purchased a red salwar kameez, colour and size were spot on, will buy again. Company kept in touch to see item was to my liking and correct size

  Review of 4/18/24, following an experience of 3/23/24 by SHAKIL A.

• 1 / 5 1

  

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  The delivery was very quick, however, I paid £160 for my item to arrive in time for Eid celebration. The saree I chose did not give me selection for trouser size. The trouser does not fit. I am size S/M in trousers and it has come as something lime XS. Absolutely disappointed and now will have to return the item back for full refund. Therefore I have nothing in time to wear for eid.

  Review of 4/18/24, following an experience of 3/25/24 by MALIHA A.

• 5 / 5 1

  

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  Received my products and the right size perfectly right on time. The material and the work are worth the money that I paid for. Even though I didn't receive the same product for one of the Kurta but Andaaz managed to offer me something similar and a good quality Kurta which for I appreciate. Overall, I will be shopping from Andaaz again, will recommend to friends too.

  Review of 4/17/24, following an experience of 3/19/24 by MUSHFIQUR I.

• 4 / 5 1

  

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  Outfit is perfect. Wish dupatta was bit more heavier/nicer.

  Review of 4/17/24, following an experience of 3/19/24 by RAJNEESH K.

• 4 / 5 1

  

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  The site was comprehensive. Excellent choices with well set out sections and advice. Easy to navigate. Ordering was good Communications after order were good- on several platforms. However advice on sizing proved to be a bit mis-leading. Also alternative products purchase for choice, due to sizing these proved to be non-returnable. This is only apparent in 'the small print'! If you purchase larger sizes then these automatically become non-returnable. This is very poor- other clothing sites offer full returns as standard Communication after order was less good. A small discount was negotiated but this leaves me with unwanted outfits and the hassle of having to arrange for alterations. A shame really, spoilt my whole buying experience

  Review of 4/17/24, following an experience of 3/8/24 by VERNON B.

• 5 / 5 1

  

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  Great customer service Beautiful suit Thanks

  Review of 4/17/24, following an experience of 3/4/24 by LILA B.

• 1 / 5 1

  

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  I would give no stars if I could. Do not buy from this supplier. They did not make the outfit per the picture, they are amateurs and they said they I could return the item and now they are making it very hard for me to return and not refunding me the full value of the items even when they haven’t been made per the picture. They give India business a bad name. NEVER again.

  Review of 4/16/24, following an experience of 3/4/24 by BHAVISHA H.

• 4 / 5 1

  

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  Site was easy to look at all fashions, Person I spoke was very helpful as to assisting different products for the different events for the wedding.

  Review of 4/16/24, following an experience of 3/5/24 by ANITA S.

• 1 / 5 1

  

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  Embroidery looks nothing like the photo on the website.

  Review of 4/15/24, following an experience of 3/21/24 by ZOHAL A.

• 5 / 5 1

  

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  Great service, arrived right on time! Customer care was great and very helpful

  Review of 4/10/24, following an experience of 3/16/24 by SOFINA A.

• 5 / 5 1

  

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  Good fit, delivery and customer service

  Review of 4/10/24, following an experience of 3/19/24 by DARLY M.

• 5 / 5 1

  

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  perfect fitting of the blouse and the items arrived on time, Thank you

  Review of 4/10/24, following an experience of 3/4/24 by DIPAK B.

• 1 / 5 1

  

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  The quality of the material is great. Having said that I ordered the “ semi stitched” option and I received fabric and beads in the mail. No pattern or instruction and absolutely nothing was made other than a skirt was semi made for the lehenga. I was unable to have this made by a local seamstress, as I was directed, in time for my event. The policy on their website clearly states that non custom items can be returned within 10 days of receiving it. I was well within my window and they tried to deny be my return, offering every option but a refund. I contacted them multiple times a day until they allowed me to return it. I have still not received my refund despite it being returned over a week ago. The customer service is fairly responsive but does not follow through on anything they say. Additionally they direct you to emailing when you call and response times can take days. I wouldn’t recommend this company to anyone.

  Review of 4/10/24, following an experience of 2/25/24 by LEAH D.

• 5 / 5 1

  

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  Communication great

  Review of 4/10/24, following an experience of 2/24/24 by JON M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good communication and my order was delivered very very quickly. I will definitely order from there again.

  Review of 4/10/24, following an experience of 3/4/24 by RISHI B.

• 5 / 5 1

  

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  Well done and matched the picture perfectly. Shipment was fast and kept me informed of the status. Will buy again.

  Review of 4/10/24, following an experience of 3/16/24 by EUGENIA J.

• 1 / 5 1

  

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  Very delayed delivery. I missed my program plan. Initially in the next morning of the ordered placed, I was told that the design i chose is not available, i need to choose another one. I requested cancellation and refund. They did not do that. Later they took 24 hour time to confirm about the chosen product availability but without any time frame of delivery. I told several times that if you cannot provide on time please cancel my order and refund pls. But customer care team promised they will provide on time. But failed to do so, I questioned them but just carried on apologizing and offered 10% refund only - though requested for the cancellation and refund early when I assumed that the product is not coming timely. It finally came 2 days after my program. Just rubbish service. Never coming to this site for buying anything.

  Review of 4/10/24, following an experience of 3/17/24 by TAMJID K.

• 5 / 5 1

  

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  Impeccable service . Lot of communication. Outfit as described and is absolutely stunning high quality

  Review of 4/9/24, following an experience of 3/18/24 by SAIMA S.

• 5 / 5 1

  

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  Excellent customer service, very helpful and efficient

  Review of 4/9/24, following an experience of 2/8/24 by FOZIA K.

• 5 / 5 1

  

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  Great

  Review of 4/9/24, following an experience of 3/15/24 by FARHANA S.

• 1 / 5 1

  

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  Garment did not arrive in time for an event ~ despite being assured by online chat and paying Express Delivery. Garment not at all like the image on the website either ~ it’s actually very ugly. No return instructions anywhere either. Will I get my money back? Ordering from Andaaz feels like a big mistake!

  Review of 4/9/24, following an experience of 3/15/24 by CHET L. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Following receipt of a lovely saree but not matching blouse piece, Andaaz did not fulfill my request for a return. Instead asked me to accept a 12% refund which I did not want.

  Review of 4/9/24, following an experience of 3/13/24 by LOPA P.

• 5 / 5 1

  

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  8 days from order to delivery in the UK, I made sure the measurements were sent within 24 hours of my order. Overall 9/10 as they make you choose a swatch but this may give flexibility for some. Sherwani was made beautifully and good quality. Top tip don’t try to flex or add a little extra when measuring, they will do that perfectly. A little expensive for what it is but the 8 day turnaround makes it well worth it

  Review of 4/9/24, following an experience of 3/17/24 by IRFAN A.

• 5 / 5 1

  

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  everything was great- fast delivery, great quality, and great fit!

  Review of 4/9/24, following an experience of 3/13/24 by ZOHRA K.

• 5 / 5 1

  

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  I. SO thrilled Oh Oh my So Gorgeous 😍 It fits Perfectly.....Yes Yes I will be buying more and more Thank you so so Much You all are Simply The Best!!!!!!

  Review of 4/7/24, following an experience of 3/17/24 by JANET E D.

• 5 / 5 1

  

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  Sold as seen! And fast delivery

  Review of 4/7/24, following an experience of 2/16/24 by RANU S.

• 5 / 5 1

  

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  Good quality products

  Review of 4/7/24, following an experience of 3/10/24 by PREEYA R.

• 5 / 5 1

  

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  I highly recommend ordering from here. They have a wonderful range of clothes and sizes!! The customer service is brilliant, they are attentive to your needs and will make changes you ask for. My order got delivered within a week and is beautiful. The finishing is very good and the fitting is perfect. I will definitely continue to order from here

  Review of 4/7/24, following an experience of 2/28/24 by SALEHA L.

• 5 / 5 1

  

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  I am pregnant and was looking for an outfit for my friend's wedding. The staff were really helpful and easily contactable. The custom sizing is perfect and cannot thank them enough. The suit is beautiful and as gorgeous as online - I highly recommend

  Review of 4/7/24, following an experience of 3/8/24 by VICTORIA B.

• 5 / 5 1

  

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  very good quality and fast delivery. will definitely order others in future . thank you andaaz fashion !

  Review of 4/7/24, following an experience of 3/14/24 by RITA G.

• 1 / 5 1

  

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  Very bad, an unpleasant experience. I do not recommend this site.

  Review of 4/7/24, following an experience of 3/3/24 by NILS G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The quality of the lehenga is outstanding, it it way more beautiful than the picture. The service was quick, the staff were helpful when taking measurements. Would recommend to everyone. Thank you!

  Review of 4/3/24, following an experience of 3/7/24 by CIARA M.

• 5 / 5 1

  

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  Super good customer service, very responsive

  Review of 4/3/24, following an experience of 2/21/24 by MARIA D.

• 5 / 5 1

  

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  It arrived and was beautiful so thank you. My only concern is the trouser did not fit me unfortunately. Although my chest size is 42, my hips is 44.

  Review of 4/3/24, following an experience of 3/9/24 by JOYCE B.

• 4 / 5 1

  

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  The whatsapp customer service is very prompt and is easy to get in touch with someone about your order.

  Review of 4/3/24, following an experience of 2/23/24 by PERRY O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  No issues from ordering to delivery. Item purchased was good fit and material. Will not hesitate to order again.

  Review of 4/3/24, following an experience of 3/12/24 by HARVINDER G.

• 5 / 5 1

  

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  The dress is beautiful, loved it as soon as I opened it. Great help via the chat link regarding sizes and then helped to place the order and even when I enquired about how long it would take to arrive so helpful. I would recommend Andaaz fashion to people.

  Review of 4/3/24, following an experience of 3/9/24 by NATASHA K.

• 4 / 5 1

  

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  Very nice suit. Fast delivery. Pleased with my purchase.

  Review of 3/31/24, following an experience of 3/11/24 by KANTA G.

• 5 / 5 1

  

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  THE SERVICE IS GREAT AND MY ITEMS ARRIVED IN TIME AND THE FITTING IS PERFECT

  Review of 3/31/24, following an experience of 3/4/24 by DIPAK B.

• 1 / 5 1

  

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  There was an issue with a custom order dress, that I had to choose a new dress from a set of images they provided. When I recieved the order it was not the correct length. Due to their mistake I had to order an entire new dress after their failure to rectify my issue. Ended up not being able to wear the wedding dress due to their lack of shipping within their time frame that I asked multiple times about before reordering the dress. Now the company refuses to answer the multiple emails and phone calls I have placed. I would advise not ordering from them since they have horrible customer service and lack the ability to acknowledge their mistakes.

  Review of 3/31/24, following an experience of 2/15/24 by MICHELLE B.

• 5 / 5 1

  

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  I am beyond my expectations and the fit is right on . I am a very happy customer. The quality of the fabrics and sewing is excellent

  Review of 3/31/24, following an experience of 2/24/24 by MARTINA S.

• 5 / 5 1

  

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  Quality of product 👌🏻 Excellent communication with team

  Review of 3/27/24, following an experience of 3/2/24 by ETIENNE M.

• 5 / 5 1

  

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  Amazing service! The follow up with my order was excellent and the product arrived before I expected it too! The fit and everything was perfect!

  Review of 3/27/24, following an experience of 2/19/24 by VANDANA S.

• 2 / 5 1

  

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  Good quality but the actual suit does not look like the picture. The colour and design work is not the same. It looks better in the picture.

  Review of 3/27/24, following an experience of 1/27/24 by SABINA K.

• 5 / 5 1

  

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  Helpful in every way. Timely delivery.

  Review of 3/27/24, following an experience of 2/5/24 by LAKSHMI K.

• 5 / 5 1

  

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  Excellent product and excellent stitching

  Review of 3/27/24, following an experience of 3/1/24 by HARBINDER S.

• 5 / 5 1

  

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  The staff were so helpful and efficient. My Order when it arrived was beautiful! The fit is great and quality of fabric and manufacture is excellent. I would highly recommend them.

  Review of 3/27/24, following an experience of 2/28/24 by LOUISE R.

• 1 / 5 1

  

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  This online shopping experience was just awful! They promise you everything, take your money and then totally ignore your instructions and measurements sent for a custom fitting. They then charge you for the privilege of their mistakes!!!This company should be investigated by trading standards, the credit card companies and PayPal too. Why do they happily feel refund / pay out to customers for someone else's mistakes? Talking of mistakes, through no fault of my own, I have lost 10% of the cost of my outfit and postage costs too through NO FAULT of my own. I am absolutely furious that a customer can be treated so unfairly, disrespectfully and with huge contempt. Fortunately, I have photographs, WhatsApp messages and screenshots from their website to support my case legally. Someone needs to stand up to such bullies. My warning to you is don't touch them! They will never accept they have made a mistake and will not refund you any money, even when the mistake clearly is with theirs.There address is a UK one and it appears they use a Surrey address. I plan to contact the consumer programme, Rip off Britain and Which and ask them to look at this company, their ridiculous policies and actions. This is simply not acceptable

  Review of 3/26/24, following an experience of 1/28/24 by AMPARO W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to order and very quick delivery

  Review of 3/26/24, following an experience of 2/14/24 by ARDELLA T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to browse and find what I was looking for

  Review of 3/22/24, following an experience of 2/13/24 by KELLY M.

• 5 / 5 1

  

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  Very good experience!!

  Review of 3/22/24, following an experience of 2/24/24 by GARTH O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Quick delivery. Excellent product. Happy with my purchase

  Review of 3/22/24, following an experience of 2/28/24 by JANE L. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  not cooperative & the material & measurements not correct. Bad quality

  Review of 3/22/24, following an experience of 2/10/24 by ELSIE N.

• 5 / 5 1

  

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  Good communication, friendly staff, clearly wanted my shopping experience to be good... and it was

  Review of 3/22/24, following an experience of 2/7/24 by LIZ M.

• 3 / 5 1

  

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  Overall the website is ok, but needs an update as it can get quite confusing when looking for what I want. Search results include men’s outfit when I specifically click on women’s cothing! The past orders are not saved when logged in so have to look through size guide to remember. Can be time wasting. Feels like there are not many new outfits added- they are mostly the same outfits I notived for past three years. And it would ve nice to have more modern, and simple designs in your Eid and Wedding range. You have great outfits but most are very heavily embroidered, beadwork, catered for weddings in my view. Missing out on capturing part of the community that prefers simpler outfits for big events. Be great to have members perks… i have bought quite a few outfits now and feel that with a reward scheme like other websites, it will encourage me to come back and buy more outfits and tell others.

  Review of 3/22/24, following an experience of 2/11/24 by VINCENZO R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Exactly how it looks on the pictures just stunning!

  Review of 3/22/24, following an experience of 1/31/24 by BRAV V.

• 4 / 5 1

  

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  The process was seamless and the product quality excellent. The only major issue was that the size of the Kameez which was too large. It was not made to the measurements provided.

  Review of 3/22/24, following an experience of 1/5/24 by SANDY R.

• 5 / 5 1

  

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  Always order from here, never had any problems

  Review of 3/22/24, following an experience of 2/24/24 by DESMOND M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  The site was pretty easy to use. The only thing is I had a hard time finding the other color options for the same design.

  Review of 3/22/24, following an experience of 2/17/24 by SUMONA S.

• 5 / 5 1

  

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  Excellent service. Andaaz were very good in getting in touch to double check measurements, always quick to respond to any queries.

  Review of 3/19/24, following an experience of 2/25/24 by CHANDNI S.

• 1 / 5 1

  

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  Rely on small print

  Review of 3/19/24, following an experience of 1/27/24 by RAJ S.

• 5 / 5 1

  

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  Clear, excellent communication from vendor.

  Review of 3/19/24, following an experience of 2/11/24 by GILES R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I love the product of this website so for the dress order are exactly as it shows in the picture and the measurements were also perfect.

  Review of 3/15/24, following an experience of 2/8/24 by REMI S.

• 5 / 5 1

  

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  I recently bought this lovely grey Lehenga for my daughter. It has been stitched very well and the material is exquisitely rich and exactly as described. Impressive price, and communication & delivery too. Love the outfit 🤩

  Review of 3/15/24, following an experience of 2/8/24 by BINDHU A.

• 5 / 5 1

  

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  I received excellent help with ordering. The clothing was delivered very quickly. The quality is excellent. I am very happy with my purchase.

  Review of 3/15/24, following an experience of 2/21/24 by PENELOPE G.

• 1 / 5 1

  

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  Saris that I have bought are of low quality especially for what you are paying, and they do not take returns, or not very easily. I had explained that I wasn’t very happy with the quality I have received and nothing was done on there end. Quite disappointing as I had spend over £350 on saris. Will not be buying again. Very disappointed

  Review of 3/15/24, following an experience of 1/25/24 by FLORINE G. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  There were no pleats in the suit, feels like I am wearing a bag. Stone work is uneven. I asked for a churridar pajami instead of straight pant and one would think they would use the same material designated for this suit but instead they provided a readymade shiny pajami/leggings

  Review of 3/13/24, following an experience of 1/29/24 by TINA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast delivery as promised professional staff assisted on size Will surely buy again

  Review of 3/13/24, following an experience of 2/7/24 by DHARMINI V.

• 5 / 5 1

  

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  Perfect size very good quality everyone loveeee it

  Review of 3/13/24, following an experience of 2/5/24 by SMARA I.

• 1 / 5 1

  

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  TRASH website and order. Scammers. The outfit arrived not looking like what's in the photo. The top was completely deconstructed with just scrap pieces of fabric sent. The skirt was not what it appears in the photo. I am 5ft 3" and skirt is for someone 6" or more. It is heavy and bad quality. The return process is not doable since the package has to be returned within 4 days of receiving it. I will never purchase from here again, never recommend the website, and tell people NOT to order from here. I want my money refunded.

  Review of 3/12/24, following an experience of 2/17/24 by SHAKIRA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Awesome product, amazing service

  Review of 3/12/24, following an experience of 2/12/24 by SUPINDER A.

• 5 / 5 1

  

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  I would recommend Andaaz fashion, they are responsive and customer focussed and value for money.

  Review of 3/12/24, following an experience of 1/28/24 by DIPA G.

• 1 / 5 1

  

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  I ordered a purple saree in January 2024, along with 5 other items. All for my daughter’s wedding on February 24, 2024. The other 5 items were delivered promptly. I received an email stating that the purple saree needed to be remade and it would take 10-12 business days. That would have been February 12,2024, plenty of time for the wedding. I did not receive any updates from the company so I used the chat option and email to request info. I did not receive any reply emails and the chats were always saying “we will inform the design team to expidite the order”. I finally got ahold of someone via the chat who understood the urgency and then I received an email that I would receive the saree on Feb 23, 2024. Not ideal but, at least I would have it for my daughter’s wedding. It is now Sunday, February 25, 2024 and the saree has still not been delivered. I had to wear someone else’s saree to my daughter’s wedding. The company failed to deliver this order as promised and I have asked multiple times for the order to be canceled and for a refund. I spent $142 on a saree that I was not able to wear as intended. The customer service for this issue was an utter failure. I would not give this any stars whatsoever but that is not an option.

  Review of 3/11/24, following an experience of 1/21/24 by REBECCA H.

• 3 / 5 1

  

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  Tried returning bangles I got that was not in great shape. It doesnt open or close well. The screw to close the bangles is black and tinted and looks like it's about to break. Then I'm told it's a non returnable item.

  Review of 3/11/24, following an experience of 2/3/24 by ROMENA S.

• 4 / 5 1

  

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  The service was responsive and asked for everything required to ensure right fitting

  Review of 3/9/24, following an experience of 1/29/24 by AJVINDER D.

• 5 / 5 1

  

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  Really great quality products and very helpful customer service

  Review of 3/9/24, following an experience of 1/21/24 by CAITLIN R.

• 3 / 5 1

  

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  Delivery came on time, however order was not as described.

  Review of 3/9/24, following an experience of 2/12/24 by MUKHNAM K.

• 5 / 5 1

  

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  Excellent quick delivery

  Review of 3/9/24, following an experience of 2/10/24 by TRACEY B.

• 5 / 5 1

  

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  Amazing customer service. The outfits are true to pictures.

  Review of 3/6/24, following an experience of 2/8/24 by SABY S.

• 5 / 5 1

  

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  Helpful service staff and well made product shipped with care. Great experience overall!

  Review of 3/6/24, following an experience of 1/22/24 by NATHAN V.

• 2 / 5 1

  

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  Have not received my order.

  Review of 3/6/24, following an experience of 2/9/24 by BARBARA S.

• 5 / 5 1

  

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  Helpful customer service! Thank you- fast delivery

  Review of 3/6/24, following an experience of 1/30/24 by CARMEN B.

• 4 / 5 1

  

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  I did not get the saree I ordered. I was expecting the saree as pictured with simple embroidery. I got the one with shiny threads and plastic pearly stuff with embroidery that I won’t be able to use.

  Review of 3/6/24, following an experience of 2/13/24 by BASIL J.

• 5 / 5 1

  

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  Great prices, representatives are very responsive and helpful, good quality!

  Review of 3/6/24, following an experience of 2/11/24 by CASIMER H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  helpfull

  Review of 3/1/24, following an experience of 2/13/24 by ARUN I.

• 5 / 5 1

  

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  Excellent service in ordering and quality - very happy with my outfit

  Review of 3/1/24, following an experience of 1/28/24 by FIONA T.

• 5 / 5 1

  

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  5 stars for the execellet customer support from the support team. ✨️

  Review of 3/1/24, following an experience of 2/11/24 by HARRISH M.

• 3 / 5 1

  

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  Website states 'Free Delivery on orders over £100'. This is not true (and possibly making this statement is against the law). I was charged delivery because of where I live. I live in Bedfordshire, hardly a difficult place to get to! Customer Services did help slightly offering me a discount voucher which I had already claimed anyway and then a bit extra. But in my opinion you cant offer free delivery unless you state on the website the areas you wont deliver free. My dress arrived promptly and is Beautiful !

  Review of 3/1/24, following an experience of 2/6/24 by JULIE A.

• 1 / 5 1

  

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  I ordered a custom made suit which Is so not the size I ordered, I have 35.5 hips my trousers are 42 inch hips, I am 5'4 my dress is 60 inches long, the suit is massively too big for me even after the double checked my measurements and asked for photos, I have just wasted £144 and I am absolutely fuming and I would not recommend anyone using this company

  Review of 2/29/24, following an experience of 2/1/24 by COLETTE S.

• 5 / 5 1

  

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  I had an amazing time at a wedding

  Review of 2/24/24, following an experience of 1/14/24 by JAMIL S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent professional staff kinging My suit is beautiful and I will ask them again to make more thank you

  Review of 2/24/24, following an experience of 1/17/24 by BINA K.

• 3 / 5 1

  

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  While the Andaaz team is excellent at communicating, we have not been happy with how they have dealt with our main issue which is that the blouses were not stitched as per the measurements provided. We have received three outfits so far and the blouses/tops for all the outfits have required alterations. I have paid $180 for alterations and they have agreed to reimburse me only a fraction of the cost.

  Review of 2/24/24, following an experience of 1/23/24 by SANDY R.

• 5 / 5 1

  

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  Wonderful fit and material. I am a little worried about buying expensiveclothing online but this one was lovely

  Review of 2/24/24, following an experience of 1/28/24 by RANITHA G.

• 5 / 5 1

  

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  Have ordered multiple outfits from Andaaz, including all outfits for my sons wedding. As always perfect fits, fabulous fabrics and designs true to images. Thank you for fast delivery, excellent customer service and wonderful outfits.

  Review of 2/24/24, following an experience of 1/12/24 by NASREEN B.

• 5 / 5 1

  

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  Very easy site to navigate and excellent customer service. The continuity of staff was great to help with any queries raised. All questions asked were responded to immediately.

  Review of 2/24/24, following an experience of 1/30/24 by MAUREEN S.

• 4 / 5 1

  

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  Very efficient company to deal with. Customer service very helpful

  Review of 2/24/24, following an experience of 1/17/24 by TANIA B.

• 5 / 5 1

  

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  Beautiful material and workmanship

  Review of 2/24/24, following an experience of 2/1/24 by LISA M.

• 5 / 5 1

  

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  Very helpful site with no hassles regarding delivery of product

  Review of 2/24/24, following an experience of 2/3/24 by ALKA T.

• 4 / 5 1

  

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  The initial service provided was very good. I have ordered a few dresses now. This dress was made a bit differently. Didn't have the same level of adjustability as the last ones. I think it depends who does the sewing. But can't complain the dress is well made. The prices are a little on the high side when you custom order. Good service. Thank you Andaaz.

  Review of 2/22/24, following an experience of 1/21/24 by RESHMA K.

• 1 / 5 1

  

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  I contacted a member of the team regarding this outfit and said I would not wanted it altered as I may need to return this. They advised I should get a size 46 which is plus size and I said I think I would prefer to get the next size up just in case. And checked again regarding the refund. I have now tried to return the item and have been told as this is a plus size I can not get a refund. Awful customer service. I have contacted Trading standards and they have confirmed this should have been confirmed at the time. I made them aware I was plus size. I will be leaving a review to explain how awful the experience has been and would never buy from this site again

  Review of 2/22/24, following an experience of 1/14/24 by SUMEN G.

• 1 / 5 1

  

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  Disappointed

  Review of 2/21/24, following an experience of 1/30/24 by RUBY R.

• 1 / 5 1

  

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  Very dissatisfied

  Review of 2/21/24, following an experience of 1/30/24 by RUBY R.

• 5 / 5 1

  

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  It was easy to find my correct size and the order came quickly. The clothing is fantastic quality and I’m very happy with my order.

  Review of 2/20/24, following an experience of 1/9/24 by KRISTEN S.

• 3 / 5 1

  

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  The website is not very good. When I tried to check on my order, it kept telling me I didn’t have any orders. But, the customer service using what’s app was great, assuring me my order was made and giving me tracking info.

  Review of 2/20/24, following an experience of 1/24/24 by PATRICIA G.

• 5 / 5 1

  

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  Great quality and fast delivery sizing also well done

  Review of 2/18/24, following an experience of 1/29/24 by NIDAH K.

• 3 / 5 1

  

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  Their sales team was always dedicated to maintain good communication. I got information always. But at the very beginning they were not clear about their courier price. For that reason I had to pay twice which was unacceptable. Because every customer has fixed budget, so it is hard to change tjeir budget instantly. Thanks.

  Review of 2/18/24, following an experience of 1/18/24 by MD. SHIRAJUL MUSTAFA H.

• 5 / 5 1

  

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  Amazing outfits such good quality with affordable prices! Excellent customer service too really helpful!

  Review of 2/18/24, following an experience of 1/23/24 by ADENA K.

• 5 / 5 1

  

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  Very accommodating and great communication - highly recommend!

  Review of 2/18/24, following an experience of 1/23/24 by LAUREN M.

• 5 / 5 1

  

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  Excellent service, contacted immediately after I placed my order, to confirm the size. Kept updated about dispatch, garment looks good and fits nicely.

  Review of 2/11/24, following an experience of 1/22/24 by INDRANIL M.

• 5 / 5 1

  

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  Very happy with the dress. The customer service is also very nice, they respond quickly and are super friendly.

  Review of 2/11/24, following an experience of 1/21/24 by SAWSAN A.

• 5 / 5 1

  

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  Great online shop

  Review of 2/11/24, following an experience of 1/22/24 by SADIA F.

• 5 / 5 1

  

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  Such.

  Review of 2/11/24, following an experience of 1/18/24 by LILLIAN W.

• 5 / 5 1

  

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  Overall great product

  Review of 2/11/24, following an experience of 1/22/24 by MYLES G. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I basically ordered a size 54 in the chest. I was contacted and ask what was my size without loose fitting which was a 52. The garment was suppoae to be 5inches bigger but it wasn't. I've taken to a tailor to get it adjusted and it's costing me $200. Next time I will stay with the size I ask for originally.

  Review of 2/11/24, following an experience of 1/12/24 by GREG R.

• 5 / 5 1

  

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  Amazing! What an absolutely stunning outfit for a wedding occasion, material is of very good quality, size fits like a glove, perfect! Get your sizes right when you place your order and you won't be disappointed, Thank you Andaaz, saved me alot of hassle walking around the shops.

  Review of 1/25/24, following an experience of 1/15/24 by SHEHNAZ K.

• 4 / 5 1

  

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  The outfit was exactly as shown on the website. The quality and finish was great. Although the top was a little longer than the picture unless you know it was meant to be shorter people won’t be able to tell the difference.

  Review of 1/24/24, following an experience of 1/7/24 by SUKHI D.

• 5 / 5 1

  

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  Very good customer service with quick response to questions. Video about measuring excellent . Very quick delivery and dress exceeded my expectations in fit and quality - it is gorgeous

  Review of 1/23/24, following an experience of 1/9/24 by FIONA T.

• 1 / 5 1

  

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  Worst experience ever. They practically make it impossible for you to return your order. I ordered a dress from them which turned out to be a bad copy of a designer dress which by the way, they were selling at the same price as the original designer. Even though, the order originally came from Delhi, India, they dont let you send it back to India. They want you to return it to a UK or a US address which costs you even more than the price of the item. Ridiculous!

  Review of 1/18/24, following an experience of 12/10/23 by SANIA S.

• 5 / 5 1

  

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  I Ordered an Anarkali outfit from Andaaz fashion which I loved. I loved that you can do different color and add in any type style you may like we which I did. The only thing I was disappointed in was the Dupata which was very plain so I contacted Andaaz fashion and they were mire than happy to add some designs to my Dupata which I had to pay an additional price for that which I don't mind. But I am still waiting for my Dupata to be shipped.

  Review of 1/10/24, following an experience of 11/27/23 by KAISRIE G.

• 5 / 5 1

  

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  Great customer service, always a prompt response. Measurements were easy to do and send. The outfit for perfectly. Definitely recommend.

  Review of 1/10/24, following an experience of 11/27/23 by SEEMA V.

• 5 / 5 1

  

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  Great service and will use them again. My clothes came so quickly to the UK. They even adjusted ready-made suits trousers and shirt lengths according to my height.

  Review of 1/2/24, following an experience of 11/23/23 by KIRAN G.

• 2 / 5 1

  

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  Great outfits as always and great customer service!

  Review of 1/2/24, following an experience of 11/19/23 by SHIKHA K.

• 5 / 5 1

  

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  Excellent!

  Review of 12/23/23, following an experience of 11/3/23 by NADINA H.

• 5 / 5 1

  

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  Customer service was superb. From measuring guidance on the site to updates on order and well packaged delivery.

  Review of 12/23/23, following an experience of 9/24/23 by SARA BOORER ..

• 5 / 5 1

  

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  Very good customer service and prompt delivery. I was very happy with my purchase.

  Review of 12/23/23, following an experience of 12/7/23 by NANCY R.

• 1 / 5 1

  

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  The order never arrived and has been lost by EPS/DPD who have no tracking no. for it. I ordered this for a special occasion and have been left in a position where there was not time to replace the item before I left for India. I will be seeking recompense from Andean/EPS/DPD to cover the £188.00 cost.

  Review of 12/23/23, following an experience of 11/6/23 by PENELOPE L.

• 5 / 5 1

  

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  Really beautiful

  Review of 12/23/23, following an experience of 11/25/23 by ARUNSEYA P.

Reviews displayed in chronological order