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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Aug 5, 2023
Verified reviewIt is absolutely beautiful! Thank you so much. You exceeded our expectations. Ordering the ring was easy and you've been responsive and helpful. The time from ordering to finish was just a few weeks. Prices were competitive and fair. Selection was far better than any other website. I will definitely recommend your company to others. Thanks again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much for choosing to work with us! It was a pleasure to working with you!
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A. A.
Aug 4, 2023
Verified reviewThe website has really good pictures, which helped me place an order with confidence. The 3D render service was very useful. Ashley handled my order - she was very helpful, and could answer all my questions.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Aaron, Thank you very much for your kind review! Look forward to working with you!
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A. A.
Aug 3, 2023
Verified reviewExceptional company, and although I ordered online, Katherine was with me during the entire process. I am very impressed with Katherine and the company itself. Although I have not given it to my girlfriend, I'm sure she'll love it, because the ring is beautiful!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Thomas, Thank you very much for your kind words and for working with us!
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A. A.
Aug 3, 2023
Verified reviewWonderful selection, great pricing, & very helpful service! I'll be back to purchase another sapphire soon.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Grant, Thank you very much! I look forward to working with you.
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A. A.
Aug 3, 2023
Verified reviewGood ,I trust them.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much!
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A. A.
Aug 3, 2023
Verified reviewI have a gorgeous ring.. The montana sapphire stones are stunning and do not hesitate to order. You can pick your stone characteristics out such as size, color, shape and really personalize your ring.. I preferred a more substantial leaf and diamond band and it complemented the sapphire beautifully. Lauren was great to work with and I felt informed of the process from order to delivery. Very happy with my ring and I will enjoy it for years to come..
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Karen, Thank you very much! It was a pleasure to working with you
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A. A.
Aug 2, 2023
Verified reviewI really like the product, they dont cover the treatment of the rubies. It is the best part for me. Katherine was also very pleasant to work with. I woupd recomend this company to others, they can be trusted.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you very much! I look forward to working with you.
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A. A.
Aug 2, 2023
Verified reviewLauren was awesome! She answered all my questions, helped me narrow down my choice of stone/setting and provided exceptional support through the entire process.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Steve, Thank you very much! It was a pleasure to working with you.
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A. A.
Aug 2, 2023
Verified reviewLauren at The Natural Emerald Company was so helpful as I researched and decided upon what type of engagement ring to get my fiancé. He and I both couldn’t be happier with our purchase!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Rachel, Thank you very much for choosing to work with us!
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A. A.
Jul 29, 2023
Verified reviewSuch a great process being able to navigate and learn about different stones, matching them with settings, and the custom previews that really helped us cement our decision. Worked with Katherine who helped us with all our questions and who was very responsive and informative. My fiancé is very happy with the final product.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Corey, Thank you very much for choosing to work with us! Look forward to working with you.
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A. A.
Jul 29, 2023
Verified reviewI had an absolutely wonderful experience with Susu at The Natural Sapphire Company! From the moment I inquired about their stunning sapphire jewelry collection, Susu provided exceptional customer service. She was incredibly knowledgeable about the gemstones and helped me find the perfect sapphire piece that matched my preferences and budget. Susu's professionalism and attention to detail were evident throughout the entire process. She promptly answered all my questions, provided detailed information about each sapphire's origin and characteristics, and guided me through the selection process with patience and enthusiasm. When my sapphire ring arrived, I was blown away by its beauty and quality. The craftsmanship was impeccable, and the sapphire's brilliance was beyond my expectations. Susu ensured a smooth and secure delivery, and the ring was even more stunning in person than in the photos. I highly recommend working with Susu and The Natural Sapphire Company to anyone in search of a unique, high-quality, and ethically sourced sapphire jewelry piece. Their expertise, professionalism, and top-notch service make them stand out in the world of gemstone jewelry. I am now a proud owner of a magnificent sapphire ring, all thanks to Susu's help and the excellent team at The Natural Sapphire Company!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Irina, Thank you very for sharing your experience! It was a great pleasure to work with you.- SuSu
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A. A.
Jul 27, 2023
Verified reviewGreat selection and great to work with.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jon, Thank you very much! - Katherine
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A. A.
Jul 26, 2023
Verified reviewI would totally recommend using the natural sapphire company - the website is well designed, with great photos. The 3D render service is great. Ashley assisted me with my order, and she was very knowledgeable and helpful.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Aaron, Thank you very much for your kind words. It means a lot to me. - Ashley
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A. A.
Jul 25, 2023
Verified reviewI was blown away by the experience I had at Natural Sapphire company. We bought a new center stone for my engagement ring and the stone was at my front door 3 days later. It was packaged with such quality and care and any information you needed on the gem was neatly and professionally organized into a luxury folder. The sapphire itself was breathtaking, and so unique. It shocked my jeweler when I brought it in to have it put in my ring. I will buy any sapphire jewelry I need at this company from here on out!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Haley, Thank you very much for your review and choosing to working with us! Look forward to working with you. - Ashley
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A. A.
Jul 25, 2023
Verified reviewI worked with Lauren get the perfect engagement ring and wedding band for my partner and my experience was incredible! Between emails and phone calls, she helped with matching the perfect rings together, including making a custom ring. She was kind, patient, and thoughtful through the process. Both rings came out perfect and my fiance loves them!! I will be shopping here from now on and suggesting to anyone who is willing to listen.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Joe, Thank you for sharing your experience and choosing to work with us! Looking forward to working with you. Lauren
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A. A.
Jul 25, 2023
Verified reviewVery professional and easy to communicate with. Answers questions quickly and accurately.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi David, Thank you very much for choosing to work with us. - Lauren
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A. A.
Jul 23, 2023
Verified reviewThe Natural Sapphire Company offered me exactly what I was looking for when buying an engagement ring. My GF (now fiance) and I don't care for diamonds so a sapphire was perfect. They offer many different colors, shapes, cuts, and price levels. The ring settings were diverse and I was able to find one that perfectly matched her style. Neli was great to work with and answered all of my questions. The ring I ordered even came a week earlier than promised. You should absolutely check them out and buy with confidence.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Keith, Thank you very much for your kind review! I had a grate time working with you. - Neli
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A. A.
Jul 23, 2023
Verified reviewWhen I found a setting with a suggested emerald I was unsatisfied with, I requested renderings with other emeralds substituted. They were quickly delivered and I was able to select a more fitting one for my now fiancée. When my timeline required the ring to arrive a day or two early, Marie was able to hasten the process. And when I saw the ring in person, I was more than satisfied with it.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Peter, Thankyou very much for your kind review and choosing to working with us! - Marie
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A. A.
Jul 23, 2023
Verified reviewExcellent company for your jewelry needs. The sapphire stones are beautiful, having many different cuts and colors. If you design your own piece, there is a wide selection of styles to choose from. Customer service responds very quickly, prices are reasonable. and packaged well when sent to you. I'm not a spokesperson, just a very happy customer!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sherry, Thank you very much for your kind review! look forward to working with you. - Neli
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A. A.
Jul 22, 2023
Verified reviewI decided to checkout The Natural Sapphire Company's website after hearing about it from an acquaintance. The site was very easy to negotiate and featured a lot of information on a good selection of gems. I particularly liked the clear images, videos and diagrams. I found a stone I liked, but was informed that it was out for review, along with some others, at a jeweler's. My customer service representative, Lauren, worked very proactively to contact the jeweler and to request the return of the stone if he wasn't going to use it. I received the stone after just a few days and am very pleased with its quality. It is exactly as it was represented on the website. I will certainly check with Natural Sapphire Company again if I need another fine gem.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi James, Thank you very much for sharing your experience and choosing to work with us. I look forward to working with you.- Lauren
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