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Review Summary
The brand is praised for its user-friendly online process, making tasks simple and straightforward, even for those less tech-savvy. The inclusion of helpful tools enhances the experience, ensuring smooth navigation and quick completion of applications.
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Michael P.
Apr 21, 2024
Review collected by a third partyVery easy.
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Eric V.
Apr 21, 2024
Review collected by a third partyMuch easier than expected. I wish I had done it earlier!
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Renee H.
Apr 21, 2024
Review collected by a third partyAmber was very helpful at answering my questions and getting my passport processed and mailed out
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Annette B.
Apr 21, 2024
Review collected by a third partyThis was much easier than I thought! Everything was so out of whack, but using GOV made it easy. Thank you!
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Jeffrey T.
Apr 21, 2024
Review collected by a third partyYour agent Amber helped me over 2 days. I had a very hard time navigating your system. Several times I was ready to give up, but I could only succeed with Amber's help
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Zenaida O.
Apr 20, 2024
Review collected by a third partyI just had a very pleasant experience with Dee. She had an excellent Customer Service. She not only displayed great patience but also very helpful, courteous & friendly. Thank you GOV !
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Jay J.
Apr 20, 2024
Review collected by a third partyIt explained what to do for my TSA PreCheck. It was quick and easy. I had no problem.
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Lori D.
Apr 20, 2024
Review collected by a third partySean who helped me resolve the problem I had was awesome!!!! He made the change I needed to my passport and was super kind. Made things stress free
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Deborah H.
Apr 20, 2024
Review collected by a third partyJust had the nicest interaction with a Customer Service representative of GOV . I had accidentally applied for a second account and contacted them to cancel it and refund my monies. It took a little while but Shane kept assuring me they were still there and I wasn’t lost in space. 😊 I’ve received a text of a pending credit from my account prior to Shane exiting our conversation. Thank you again 👍🤗 "
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Cora S.
Apr 19, 2024
Review collected by a third partyI truly liked using the GOV . I would like to give a shout out to Jensen. His been such a patient, helpful and very accommodating. Daniel was very helpful too. Too bad we can't request certain people. I just got lucky that I got Jensen again on the second day that I called. The Government definitely sucks especially when you call Medicare. They take forever to answer the phone. I have actually spent a whole day on the phone waiting and when I finally have a person answer, they hang up on you if they can't answer your question.
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Jorge G.
Apr 19, 2024
Review collected by a third partyGOV Customer Service is Amazing! Since my initial application, great communication, and excellent responses from the Representaives. Today I had Ivy, and she was capable of assisting me with application cancelations, application refunds, and the status of my current application within minutes. I recommend GOV services to everybody I know. Kudos and A
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Rosamond C.
Apr 19, 2024
Review collected by a third partyI liked how well advertised your service is out there. It was a little confusing having to wait for the application to get completed. Yes, I already recommended you to my friends.
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Robert holland R.
Apr 19, 2024
Verified reviewI have no idea what the positive reviews are talking about. GovPlus is an absolute scam. To gain access, you’re required to sign up for a subscription, at which point (and ONLY at which point) are you able to attempt to start an application. Once an application is started, there is no way to change it. If you happen to mess it up, they still charge you. If you ask for the charge to be reversed, as I did, their system gets messed up and you don’t receive the refund. If you ask about the former conversation, they say they have no record. If you ask to cancel your account because you can’t actually get them to render services, they deny the request. I paid $170 for absolutely no value, other than having the chance to speak to their customer service department for hours. With respect to the positive reviews, please check out Reddit or a simple google search for “GovPlus scamâ€, and it will become clear that this company is anything but reliable.
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Jeffrey T.
Apr 19, 2024
Review collected by a third partyI had a very hard time getting my app. processed on GOV but I had very patient & helpful assistance on live chat from Jolie & Amber. We got my issues resolved
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Eric D.
Apr 19, 2024
Review collected by a third partyI had the pure joy of getting Layla to assist me. She is terrific.
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Thomas T.
Apr 18, 2024
Review collected by a third partyThanks to 'Ivy' for her patience and help walking me through the latter part of the process.
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Daniel M.
Apr 18, 2024
Review collected by a third partyI was giving up hope. Started application February 15 2024. Documents and picture sent twice. Had to do it a third time after Gov plus said it was okay. Had to pay processing fee twice. But one was refunded This has been a nightmare of frustration. Not happy.
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Scott H.
Apr 18, 2024
Review collected by a third partyI'm amazed how simple and fast this was. I'm recommending GOV to everyone.
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Victoria P.
Apr 18, 2024
Review collected by a third partyShane the service agent was totally Awesome and it was such a pleasure working with him. He was very kind and an asset to this company !
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Kevin c K.
Apr 18, 2024
Verified reviewGov was a less than useless service it took two months for them to reject my Passport photo and in the meantime I was thinking it was in process. And then the outcome is just sending prefilled documents and a cropped photo to send in yourself? Waste of time and money.
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