Reviews for Rzev.com

Andrew, I am sorry to hear about your experience. I noticed that you did not reach out to us regarding issues you had with the product. We always recommend to reach out to us for potential troubleshooting or ensuring that the parts were correct as well. If you have not reached out to us yet, I would recommend to contact us with details and for assistance. I can also have rep contact you as well. Please feel free to let us know if you have any other questions. Best Regards, Customer Care

Tim, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our product and service, and that our customer service team was able to assist you quickly regarding the issue with one of the lights. Your recommendation means a lot to us! If you have any further questions about product availability or need assistance in the future, feel free to reach out. Best Regards, Customer Care

Keith, Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our fast shipping and competitive prices. We strive to provide the best place for upgrades, and your satisfaction means a lot to us. We look forward to serving you again for your future orders! Best Regards, Customer Care

Michael, I am sorry to hear about your situation. Reviewing the order, I wish to clarify on a few things. We are not a manufacturer, we are only a retailer. The fitment info is based on the manufacturer, 3DMaxpider in this case, provided. Their info initially showed fitment up to the current year. However, it was later updated to not include the latest year. Unfortunately, they had not notified the vendors like ourselves at the time the part was sold. While a return was initiated, we received a notice mentioning new fitment info with your vehicle in the list. It has since been updated and we ensured to take care of your issue. We do apologize for the inconvenience. Cars and manufacturers update their cars and parts very often and things like this can be overlooked from time to time. We do our best to get the most accurate info from the manufacturers and update the info as they release it. We will continue to work to ensure the info is as up to date as possible and work with our customers if anything pops up. Please feel free to let us know if you have any questions. Best Regards, Customer Care

Jeremy, Thank you for your kind words! We're glad to hear that Cristian was able to assist you with your return effectively. We strive to ensure our customers are satisfied with their experience, even if there are challenges with part compatibility. If you need help finding the right part for your vehicle in the future, feel free to reach out! Best Regards, Customer Care

Denis, Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez eu une bonne expérience de service. Nous sommes ici pour vous aider à améliorer encore votre véhicule à l'avenir. N'hésitez pas à nous contacter si vous avez des questions ou des besoins spécifiques. Best Regards, Customer Care

Nick, Thank you for your fantastic feedback! We're thrilled to hear that your struts arrived quickly and in perfect condition. It sounds like your car is going to get an amazing upgrade with those new front struts. If you have any questions or need further assistance, feel free to reach out. Best Regards, Customer Care

Rob, Thank you for your positive feedback! We're glad to hear that our team was able to confirm fitment for your order before shipping. Ensuring that our customers receive the correct parts is a top priority for us. We appreciate your recommendation and look forward to assisting you again for any future upgrades to your vehicle. Best Regards, Customer Care

Robert, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care

Cirilo, I am sorry to hear about your experience with us. I do wish to take this opportunity to clear up some information. To note, the part that you ordered was labeled on our site as a hood visor/protector (AVS Aeroskin Hood Protector/Deflector). We do not state anywhere on there that it is a bug deflector in any way. In your initial email, this was your main concern; that it was not a bug deflector. When you reached out to us, we immediately began the return process. We sent you the email asking the return option you wished to select. However, you never replied to this. In the normal process, you would simply reply to the email to confirm which option you wish to select and we would have provided the RMA number, address, and any other details that may be needed. However, instead, your returned it to the address on the label. This address is our main office location, which we do specify is not where returns can be made to. In the returned product, you also included a note on which option you wanted to select. This should have been included in an email reply, which would have proceeded to the final steps of the return. Due to this being sent back without the RMA number and to the incorrect address, we took the next step to forward it to the correct location as a courtesy and deducted the shipping costs from the overall refund. Please note most other companies would have just refused the item. If you would have followed the normal returns procedure, the refund amount would have been more and the overall process would have been much faster. We understand that this can be frustrating, but we can assure you that everything would have gone smoothly if you would had simply replied to our email. Please let us know if you have any other questions. Best Regards, Customer Care

Josh, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care

Sebastian, Thank you for the positive review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care

Toungia, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care

Erich, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care

Noel, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care

Hello, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care

Johnyjoe, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care

Colin, Thank you for feedback, we greatly appreciate it! I am sorry to hear that the part arrived defective. Since all parts are shipped exactly as the manufacturer sent them, we cannot open them to inspect every product. We trust that the manufacturer sent out the product free of defects and in working order. However, defects, damages, or other issues can occur during transit, transportation, or handling. For this reason, the parts are covered under warranty and insurance to cover any potential damages. However, due to how the manufacturer is setup, they request that issues with defective or faulty products be directed directly to them. This ensure that it is troubleshooted properly by their experienced techs and if something is damaged, a replacement is sent directly from their warehouses. This ensure that it arrives exactly as they send them out. We understand that this can be frustrating. But we do everything within our power to ensure that parts are safely transported and will be fully covered if anything does occur. Please feel free to contact us if you have any other questions. Best Regards, Customer Care

Bobby, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care