Customer reviews
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Very happy with my experience. As I ordered online I was a bit skeptical and then I get a call saying the coilovers weren't available but they were willing to drop the price on another set that were comparable. They did a good job at explaining the differences in the sets of coilovers. I made my final decision on some Skunk2 Pro ST coilovers for my 02 Rsx. They shipped out that same day and I got them, to my surprise, the very next day. Will order from them again!!
Review of , following an experience of by GABRIEL O.
Answer by proimporttuners.comFlagGabriel, Thank you for your positive review! We're glad to hear that you had a great experience with your order for the Skunk2 Pro ST coilovers for your 02 RSX. It's always our goal to provide the best options and a seamless experience for our customers. We're thrilled that you appreciated our communication and were satisfied with the speedy shipping. We look forward to helping you with your future upgrades! Best Regards, Customer Care
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They never let me down. Highly recommended
Review of , following an experience of by LONNIE L.
Answer by proimporttuners.comFlagLonnie, Thank you so much for your positive feedback! We're thrilled to hear that we're meeting your expectations and feel proud to provide a great experience. If you ever have any questions or need assistance with your vehicle upgrades, don't hesitate to reach out. Best Regards, Customer Care
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Answers to my email were quick. Tien suspension has made 0 difference. they were not adjustable either.
Review of , following an experience of by JESSE W.
Answer by proimporttuners.comFlagJesse, Thank you for your feedback regarding the Tien suspension. We strive to provide the best products for our customers, and it's disappointing to hear that your experience with these shocks hasn't met your expectations. Please note that you did order the standard Endurapro Shocks. The adjustable version are the more expensive Endurapro Plus version. These are commonly used to upgrade the suspension and change the overall feel of the car. The standard version are near stock replacement style shocks with some additional minor features. Hopefully this helps, please let us know if you have any questions. Best Regards, Customer Care
Answer by jesse wFlag0 difference.......for $500?
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Shipping was fast. Packaging was solid. No complaints at all. Would buy from this site again!
Review of , following an experience of by VINNIE P. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with fast shipping and solid packaging. We strive to provide the best possible service to our customers. We look forward to serving you again on your future orders! Best Regards, Customer Care
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They made sure I got the correct part for my application, would buy from them again
Review of , following an experience of by PHILIP S.
Answer by proimporttuners.comFlagPhilip, Thank you for your positive feedback! We're glad to hear that we could provide you with the correct part for your application. We strive to ensure that our customers have a great experience and find the right upgrades for their vehicles. We look forward to serving you again in the future! Best Regards, Customer Care
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OUR CUSTOMER IS SO HAPPY WITH THE FILL OF HIS THROTTLE PEDAL THAT HE WANTS ONE FOR HIS HELLCAT.
Review of , following an experience of by ROB J.
Answer by proimporttuners.comFlagRob, Thank you for your great feedback! We're thrilled to hear that your customer is satisfied with the throttle feel. Our goal is to ensure you find the best parts to enhance your vehicle. If you have any questions about availability or need assistance with the order, don't hesitate to reach out to us. Best Regards, Customer Care
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Amazing customers service, great prices and fast shipping
Review of , following an experience of by BAO P.
Answer by proimporttuners.comFlagBao, Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service, prices, and shipping speed. We strive to provide the best possible place to upgrade your vehicle. We look forward to serving you again in the future! Best Regards, Customer Care
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very good service, helped me pick a set of lowering springs that will fit my car! Will be back here for more parts in the future for sure!
Review of , following an experience of by DORIAN H.
Answer by proimporttuners.comFlagDorian, Thank you for your kind words! We're thrilled to hear that our team was able to help you select a set of lowering springs for your vehicle. We look forward to assisting you with more parts in the future and continuing to provide a positive experience. If you have any questions about availability or anything else, feel free to reach out anytime! Best Regards, Customer Care
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It was a fairly quick and easy installation. I got rid ofso much plastic and wasted space under the hood. Throttle response has dramatically improved, particularly above 4000 rpm, and the sound of the intake is wonderful.
Review of , following an experience of by ANTHONY B.
Answer by proimporttuners.comFlagAnthony, Thank you for your feedback! We're thrilled to hear that the installation was quick and easy for you, and that you're enjoying the improved throttle response and sound from your vehicle's intake. It’s great to see upgrades making such a positive difference, especially for your engine performance. We look forward to providing you with a positive experience on your future orders. Best Regards, Customer Care
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Great
Review of , following an experience of by BRIAN J.
Answer by proimporttuners.comFlagBrian, Thank you for your positive feedback! We're glad to hear you're satisfied. If you have any questions or need assistance with your future orders, don't hesitate to reach out. Best Regards, Customer Care
Answer by Brian JFlagAwesome I will be ordering from yall soon thanks
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I was unaware of the duty fee when shipping it to Canada and had to pay $100 extra
Review of , following an experience of by KOEN S.
Answer by proimporttuners.comFlagKoen, Thank you for sharing your feedback. We understand that unexpected duty fees can be frustrating, and we appreciate you bringing this to our attention. Do note that on our "Ordering and Shipping" page, we do outline this. As is notated on there, "In addition, please note that all international orders (including to Canada) may be subject to brokerage/customs fees and taxes upon delivery. The shipping carrier will collect these fees from you." Unfortunately, this is not something we have any control over and is expected on international shipments. We do always try to help by declaring low values and ship with the lowest costing options. I have included a link to our "Ordering and Shipping" page for your convenience. We do wish things could be less expensive and a easier experience, but we do what we can to help with these situations. Link; https://www.proimporttuners.com/pages-ordering_shipping/index.html Best regards, Customer Care
Answer by Koen SFlagOk thanks for your cooperation, now I know for next time!
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Pricing was the best across all websites I visited. The service, especially from Cristian, was even better.
Review of , following an experience of by NICHOLAS R.
Answer by proimporttuners.comFlagNicholas, Thank you for your fantastic review! We're thrilled to hear that you found our pricing to be the best and that Cristian provided you with excellent service. We strive to create the best possible experience for our customers as they upgrade their vehicles. If you have any questions or need assistance in the future, feel free to reach out to us. Best Regards, Customer Care
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I was hoping for a bit louder muffler for my boy he is 17 years old but now it's all done ! Sounds like almost original muffler in stainless steel shape !
Review of , following an experience of by ELVEDIN I.
Answer by proimporttuners.comFlagElvedin, Thank you for your feedback regarding the muffler for your vehicle. We strive to offer upgrades that enhance performance and sound. Though it was not as loud as you hoped, I am happy to hear that you are still enjoying the overall experience. If you still have other questions regarding this or any other parts, please do not hesitate to contact us. We’re here to help you find the perfect fit for your upgrade needs. Best Regards, Customer Care
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Great product, easy to install. Standard shipping
Review of , following an experience of by MICHAEL H.
Answer by proimporttuners.comFlagMichael, Thank you for your positive feedback! We’re glad to hear you found the product easy to install. If you have any questions or need assistance with your next order, feel free to reach out. Best Regards, Customer Care
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I got my blow-off valve adapter for my Subaru Legacy; they emailed me to make sure it was exactly what I was looking for before shipping out - hands down the best customer service.
Review of , following an experience of by ROSALIO C.
Answer by proimporttuners.comFlagRosalio, Thank you for your wonderful review! We're thrilled to hear that you had such a great experience with our customer service and that your blow-off valve adapter for your Subaru Legacy is just what you were looking for. We strive to provide a top-notch place for vehicle upgrades and truly appreciate your feedback. If you have any questions about future orders or need assistance, don’t hesitate to reach out. Best Regards, Customer Care
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Great customer service with fast shipping, thanks again
Review of , following an experience of by JOE L.
Answer by proimporttuners.comFlagJoe, We're thrilled to hear you had a great experience with our customer service and fast shipping! We strive to provide the best for our customers and ensure prompt delivery for all your car part needs. If you have any questions or need assistance in the future, please don't hesitate to reach out. Best Regards, Customer Care
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It was good
Review of , following an experience of by BENNETT F.
Answer by proimporttuners.comFlagBennett, Thank you for your positive feedback! We're glad to hear you had a good experience. If you have any questions or need assistance with future orders, feel free to reach out. Best Regards, Customer Care
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Materials are nice and quality, shipping was fast
Review of , following an experience of by TRISTAN H.
Answer by proimporttuners.comFlagTristan, Thank you for your positive feedback! We're glad to hear you received quality materials and that your order arrived quickly. If you have any questions or need assistance in the future, please don't hesitate to reach out. Best Regards, Customer Care
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Fast shipping nice lug nuts .. highly recommend
Review of , following an experience of by TONY S.
Answer by proimporttuners.comFlagTony, Thank you for your great review! We're thrilled to hear that you found our shipping fast and that you're happy with your new lug nuts. We always strive to provide the best upgrades for your vehicle. If you need any assistance in the future or have questions about our products, feel free to reach out. Best Regards, Customer Care
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Looks how just it does in the image love it and love the stickers they sent in the packaging
Review of , following an experience of by PATRICK H.
Answer by proimporttuners.comFlagPatrick, Thank you so much for your positive feedback! We're thrilled to hear that you're happy with your purchase and the stickers. It's great to know that your upgrade is looking just how you envisioned it! If you have any more questions or need assistance with future orders, feel free to reach out to us anytime. Best Regards, Customer Care
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My order was cancelled due to the product being out of stock due to “tariffs”. I was told they were completely out everywhere and nobody has them or will be getting them. Tried to upsell my with only but denied. I check other sites and they had the suspension in stock so I ordered there.
Review of , following an experience of by ANGEL G.
Answer by proimporttuners.comFlagHello, I am sorry to hear about your situation. While processing the order through, we were notified that they had an inventory error and the parts had run out of stock with the manufacturer. This can also be verified on Tein's site as they have real time inventory. Unfortunately, if the part is out of stock at our warehouses, we have to rely on the inventory of the manufacturer. However, many of their shipments have been delayed due to the recent tariff changes as they asses better means of transporting the products. Some other vendors or sites may have them in their own inventory, but we can guarantee the manufacturer has run out of stock as we are direct with them. As a courtesy, we always offer a different set with similar features as a possible alternative, the option to wait for them, or cancel the order if you prefer. It was decided to cancel the order and it was promptly done so. Hopefully this helps, please let us know if you have any other questions or comments. Best Regards, Customer Care
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I originally wanted the megan racing front camber kit but they find another replacement for me so not bad but still wanted the megan in the future
Review of , following an experience of by AHMED D. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you for your feedback! We appreciate your understanding regarding the replacement for your Megan Racing front camber kit. We're glad to hear that you're satisfied with the substitute, but we totally understand your desire for the original kit for your car. Please don’t hesitate to reach out to us if you have questions about the availability of the Megan Racing kit in the future. We’re here to help ensure you have a great experience with your orders! Best Regards, Customer Care
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Good, the instructions could use some updating.
Review of , following an experience of by RILEY R.
Answer by proimporttuners.comFlagHello, Thank you for taking the time to share your thoughts! We're glad to hear you had a positive experience with us. The instructions are designed and included by the manufacturer. Though we do not have direct input on this, we can definitely still bring up to them. Your insights help us improve and better serve our valued customers. Best regards, The Pro Import Tuners Team
Answer by Riley RFlagOh awesome! No complaints other than that, really good service. Thank you for taking the time to reply!
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Great job communicating with me when parts were going to be arriving. Big thanks especially for verifying if parts will be able to fit together.
Review of , following an experience of by DANUEL H.
Answer by proimporttuners.comFlagDanuel, Thank you for your positive feedback! We strive to provide clear communication about your orders, and I'm glad to hear you appreciated our assistance in ensuring the parts fit together. If you have any questions about future orders, don't hesitate to reach out. Best Regards, Customer Care
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Just as advertised, good stuff
Review of , following an experience of by AARON B.
Answer by proimporttuners.comFlagAaron, We're thrilled to hear that you found our products just as advertised! We aim to provide the best for your vehicle upgrades, and it's great to know we met your expectations. If you have any questions or need assistance, don't hesitate to reach out. Best Regards, Customer Care
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Great pricing, super fast shipping, and prompt correspondence.
Review of , following an experience of by KENNETH C.
Answer by proimporttuners.comFlagHello, Thank you for your kind words! We're thrilled to hear that you had a great experience with our pricing and shipping. Our team is always here to ensure you receive prompt assistance. We look forward to helping you with any upgrades for your vehicle in the future! Best Regards, Customer Care
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Customer service was very good before they shipped my order they contacted me to make sure it would fit. Which was great.
Review of , following an experience of by DARRYL L.
Answer by proimporttuners.comFlagDarryl, Thank you for your feedback! We're delighted to hear you appreciated our customer service and that our team helped ensure your order would fit correctly. We strive to provide the best possible experience for upgrading your vehicle. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Best Regards, Customer Care
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Great customer service
Review of , following an experience of by KEVIN K.
Answer by proimporttuners.comFlagKevin, Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service. We strive to provide the best possible place to upgrade your vehicle and ensure a positive experience on all your future orders. If you have any questions or need assistance, feel free to reach out! Best Regards, Customer Care
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They wanted to verify the purchase was legit. Communications from them were poor. I have them suggestions on how to improve. Overall the delay in getting the parts was really awful but I'm glad that I got them.
Review of , following an experience of by JOHN W.
Answer by proimporttuners.comFlagJohn, Thank you for the feedback, we greatly appreciate it! I am sorry to hear about your experience. I do wish to clarify on a few things here. With the verification process, we always call the customer first. If we are unable to reach them, we send out an email shortly after leaving a voice message. We then allow a day for the customer to reach out to us. If they do not, we attempt to contact them again. We make every effort to ensure we are able to reach the customer to clear up any holds or issues that may pop up while processing the order. Reviewing the order, everything was cleared up when you finally reached out to us and tracking was provided the same day. The package was also delivered the next day. We understand that holds and verification can be a pain, but they help protect our customers and cut down on any potential fraud that may appear. Best Regards, Customer Care
Answer by John WFlagHi there, I’m genuinely not sure what the point of your response was. My original 3-star review was actually generous—I chose to state the facts plainly and keep things constructive. But since you decided to get all technical with the play-by-play, let’s break it down. No call from your team ever showed up on my Google Voice. No missed call, no voicemail, nada. As for email, I searched “Pro Import” in Gmail (you know, your actual business name) and only the order confirmation came up. It wasn’t until days later that I tried “proimporttuners.com” and found two emails buried in my inbox. Neither had your company name in the sender, subject line, or a proper signature. That’s not clear communication—it’s more like an escape room. You point out that once I finally got in touch, the order shipped and was delivered the next day. Let’s be honest: that wasn’t some VIP service on your part. As your own billing rep said, I just happen to live near your warehouse. That was convenience by geography, not stellar customer service. Now, regarding your verification process: let’s not pretend it’s customer protection. It’s there to protect you. A scammer could have easily answered that “verify your number” question. Don’t dress up a flimsy check as Fort Knox. What really rubs me the wrong way is the tone of your response. It feels like I’m being gently scolded for not giving you a gold star. If your goal was to clarify, you missed. If it was to gaslight and defend your process without admitting a single flaw? Nailed it. And just so you know—I would have updated my review to 1 star after your reply, if the system let me. That’s how disappointed I am with how you chose to handle this. Regards, John
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didn’t send me the correct item don’t bother wasting your time and money on this website.
Review of , following an experience of by CRISTOPHER L.
Answer by proimporttuners.comFlagChristopher, I am sorry to hear about your situation. I do wish to clarify on a few things here. Reviewing the order and your car info, it would be the correct part for your vehicle. However, I searched through our emails and contact lines and was not able to find you reaching out to us. We always provide insurance and warranties with all outbound shipments. This will protect from damages, incorrect parts, or missing components as well. If a part arrives and it is not correct or has issues, we can help in both correcting or setting up a return. However, you have not contacted us to do either. If you are still having issues with it, please feel free to contact us and we will work to ensure this is corrected. Best Regards, Customer Care
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Got product as described. It was fast safe and product fits perfect!!! Highly recommend
Review of , following an experience of by JEFFREY K.
Answer by proimporttuners.comFlagJeffrey, Thank you for your wonderful review! We're thrilled to hear that you received your product quickly and that it fits perfectly. Your recommendation means a lot to us, and we're glad to provide the best possible upgrades for your vehicle. We look forward to serving you again in the future! Best Regards, Customer Care
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Very nice kit, it's literally a plug and play kit
Review of , following an experience of by JESUS M.
Answer by proimporttuners.comFlagJesus, We're thrilled to hear that you found the kit to be plug and play! It's our goal to provide high-quality products that make upgrading your vehicle easy and enjoyable. If you have any questions about product compatibility or need assistance with future orders, don't hesitate to reach out! Best Regards, Customer Care
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Excellent service. Very fast communication and shipping
Review of , following an experience of by SAM S.
Answer by proimporttuners.comFlagSam, Thank you for your wonderful feedback! We're thrilled to hear that you experienced excellent service and fast communication and shipping. We strive to provide the best possible experience for our customers. We look forward to assisting you with any future upgrades for your vehicle! If you have any questions or need further assistance, feel free to reach out. Best Regards, Customer Care
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Excellent customer service from beginning to the end.
Review of , following an experience of by AMY D. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service. It's our goal to provide you with the best possible place to upgrade your vehicle. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Best Regards, Customer Care
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On the website it said the airbags were in stock, I place order and pay. Received a call from proimporttunners after stating that they weren’t in stock. Now I have to wait 1 to 2 months. Not pleased at all.
Review of , following an experience of by ROLANDO A.
Answer by proimporttuners.comFlagRolando, Thank you for providing us with feedback, we greatly appreciate it. I am sorry to hear about the wait time on these particular parts. We rely on the inventory of both our warehouses and the manufacturers. Per what the manufacturer info showed, the parts were in stock. However, while processing this through, the manufacturer notified us that unfortunately, they had an inventory error and some components for these kits were out of stock. When we were notified of this inventory error, we immediately contacted you to let you know and provide you with options on what you can do. You decided to wait and we are ensuring to provide you with updates as it is finalized. At any time you are still able to make changes to the order as well. If you still have more question or comments, please do not hesitate to contact us. Best Regards, Customer Care
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I was sent the wrong item for both products i tried to order. the sterring wheel was a different color and the short hub was for a completely different model. I still havent gotten a response after 6 days from the returns email however today i got an email back from the main email. Im thankful that they are currently trying to fix what happened, but if one look was taken at the steering wheel or hub, it would be seen that they were wrong
Review of , following an experience of by WYATT J.
Answer by proimporttuners.comFlagWyatt, I am sorry to hear about your situation. I do wish to clarify on some info here. The fitment info we received was based on data sheets that NRG provided. However, we confirmed that some of their info was mismatched at the time and we had to double confirm this once your issue came through. Though we understand the frustration regarding this, we do make efforts to ensure that it is handled as quickly as possible. Per what I can see, the exchange is in progress and should finalize soon. In regards to the color, this is Neo-Chrome steering wheel. Neo-Chrome is a multi colored option, where no 2 steering wheels will look alike. Due to this, it can come in a variety of different colors, with some focused more prominently than others. It is similar in look to motor oil on water. Due to this nature, we cannot guarantee it will look exactly like the general image as no 2 will look alike. Hopefully this helps, explain things. Feel free to contact us if you have any other questions or comments. Best Regards, Customer Care
Answer by Wyatt JFlagThank you for the clarification, and I apologize for assuming. I suspected that there was a mix up with the short hubs but was more confused with the steering wheel. Thank you for explaining the neo chrome color as I didn't know if it was multi or 2 colors. Thank you for your time and clarification, I really appreciate it.
Answer by Wyatt JFlagThank you for the clarification, and I apologize for assuming. I suspected that there was a mix up with the short hubs but was more confused with the steering wheel. Thank you for explaining the neo chrome color as I didn't know if it was multi or 2 colors. Thank you for your time and clarification, I really appreciate it.
Answer by proimporttuners.comFlagWyatt, Glad we could help! Please do not hesitate to contact us with further questions or comments, we are here to help as best we can!
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Order was as described and shipped quickly
Review of , following an experience of by GABRIEL F.
Answer by proimporttuners.comFlagGabriel, Thank you for your positive feedback! We’re glad to hear your order arrived quickly and met your expectations. We strive to provide the best possible experience for our customers. If you have any questions or need assistance with future orders, feel free to reach out to us anytime! Best Regards, Customer Care
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Thanks to company and staff for going above and beyond service top notch email updates questions to ensure I was receiving the correct part thanks again I will surely recommend you to friends and family....
Review of , following an experience of by FOREST P.
Answer by proimporttuners.comFlagForest, Thank you so much for your kind words! We're thrilled to hear that you had a top-notch experience and appreciate your recognition of our team's efforts. Providing the best service and ensuring our customers receive the right parts for their vehicles is our priority. Your recommendation to friends and family means a lot to us! Best Regards, Customer Care
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Fast
Review of , following an experience of by DULCE L. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you for your feedback! We're thrilled to hear that you found our service fast. We aim to provide the best possible experience for upgrades to your vehicle. If you have any questions or need assistance with future orders, feel free to contact us! Best Regards, Customer Care
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Very good steering wheel, real leather suede, w the red stitching is real nice, easy to assemble
Review of , following an experience of by TRAVIS S.
Answer by proimporttuners.comFlagTravis, Thank you for the positive feedback! We're glad to hear you’re satisfied with your new steering wheel and its stylish leather suede finish with red stitching. We strive to provide top-notch products that enhance your vehicle's look and feel. Should you have any questions or need assistance with future orders, don’t hesitate to reach out! Best Regards, Customer Care
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There nothing I want to say, everything was smooth and shipping was ultra fast, arrived earlier than expected, i would definitely buy later on this page, specially if i can find B-Spec performance parts
Review of , following an experience of by JULIÁN C.
Answer by proimporttuners.comFlagJulian, Thank you so much for your positive feedback! We’re thrilled to hear that your order was smooth and that shipping was ultra fast—it's great to know it arrived earlier than expected. We're here to help you find the performance parts and anything else you may need to enhance your vehicle. Looking forward to serving you again soon! Best Regards, Customer Care
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The muffler was delivered to the installer quickly. I love the sound of it. All is good!
Review of , following an experience of by JOHN P.
Answer by proimporttuners.comFlagJohn, Thank you for the wonderful feedback on your muffler! We're thrilled to hear that it was delivered quickly and that you love the sound it adds to your vehicle. If you have any questions or need assistance in the future, feel free to reach out. Best Regards, Customer Care
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I was having trouble understanding the instructions, so I contacted customer service. They walked me through the whole process, and I was easily able to install the item. It works great!
Review of , following an experience of by JUSTIN B.
Answer by proimporttuners.comFlagJustin, Thank you for your positive feedback! We're glad to hear that our customer service team was able to assist you with the installation process. It's fantastic to know that your upgrade is working great. If you have any further questions or need assistance in the future, feel free to reach out to us. Best Regards, Customer Care
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Procivic/proimporttuners did a great job HELPING me understand the fitment and what was available on their site for my 2015 civic si. Every other site was unhelpful regarding fitment. Just finished install & fit was correct. They provided tracking very fast and uncalled tein USA and confirmed that they were an authorized reseller (tein USA site not up to date/have everyone). NOTE, YOU WILL NEED OFFSET WRENCHES TO INSTALL THESE STRUTS ON A 2015 HONDA CIVIC SI! I got mine from harbor freight and they worked well $20. Can't beat it. OEM has a hex in the center of the strut but these teins just have a flat spot on the shaft at th too you have to grip with a wrench or in my case I used flat kinpex wrench pliers. Worked great as was easily able to torque to spec. Every other aspect of fitment was dead on OEM. I installed these by swapping over the OEM springs and OEM hardware.Test drove it before alignment just now and no clicking bumping clunking rattling etc. handling is very much improved feels like brand new OEM which is what I wanted. I was having issues with tire chunking and premature wear as my car at 110,000 miles on original struts. God bless hondas was amazed they made it that long. Would order from these guys again.
Review of , following an experience of by MARK W.
Answer by proimporttuners.comFlagMark, Thank you for your fantastic review! We're thrilled to hear that you had a great experience with fitment for your 2015 Civic Si and that the installation of the Tein struts went smoothly. It's wonderful to know that our quick tracking and confirmation as an authorized reseller helped you feel confident in your purchase. We appreciate your tip about needing offset wrenches—this kind of information truly helps fellow Honda Civic enthusiasts! We're glad to hear your handling has greatly improved and that your vehicle feels like new again! If you have any further questions or need assistance with your future orders, don’t hesitate to reach out. We look forward to helping you enhance your Civic SI again! Best Regards, Customer Care
Answer by Mark WFlagThank you guys for keeping stuff like this stocked still for older cars like mine that aren't exactly the biggest for customer bases/demand.
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Little difficult to put on my 2012 civic but worth it. Car sounds better and even accelerates smoother
Review of , following an experience of by JORDAN B.
Answer by proimporttuners.comFlagJordan, We're glad to hear that your upgrade was worth it and that your 2012 Civic is sounding and performing better! We understand that installation can be a bit challenging at times, but it’s great to see the positive results. If you need assistance in the future or have any questions, feel free to reach out to us. Best Regards, Customer Care
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I was not gareenteed a full refund for the my return that was purchased a few days ago. Item is new and not as expected.
Review of , following an experience of by JOSHUA P.
Answer by proimporttuners.comFlagJoshua, I am sorry to hear about your experience. I do wish to clarify on a few things here. To also clarify, you made the purchase and then notified us after it shipped that you did not want it anymore due to selling the car. Since you did not have the car anymore, you decided to start a return process when it arrived. As is notated on our site under the support tab and clicking on "returns and cancellations", we do notate that returns may be subject to a restocking fee. This is regardless of the condition as all purchases are returned to the manufacturer for inspection and possibly add back to their inventory. This restocking fee is clearly stated on our site and was mentioned again to you during the return process as well. Though we do try to help our customers as best we can, exceptions cannot be made on everything and we do what we can to make the process as quickly and simple as possible. We always recommend to plan around the parts and upgrades you are making. If you are already planning to get rid of the car or made a mistake, we recommend to possibly not purchase the item or contact us for more info or guidance. Our customer service team is always happy to help. Returns Link; https://www.proimporttuners.com/pages-returns/index.html Best Regards, Customer Care
Answer by Joshua PFlagThe car starting messing up in between receiving it. It was not planned. I store credit was mentioned everything and not a gareentee for a full refund. A full refund should be issued and not a store credit. If I wanted a store credit, I would have asked for one. Also I was just diagnosed with cancer so, excuse me for asking for my money back during life situations.
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Our products from Import Tuners were perfect, great quaility, outstanding customer service. Highly recommend
Review of , following an experience of by BEN T.
Answer by proimporttuners.comFlagBen, Thank you for your wonderful feedback! We're thrilled to hear that you found our products to be of great quality and that you had a positive experience with our customer service. We aim to provide the best place to upgrade your vehicle and appreciate your recommendation! Best Regards, Customer Care
Answer by Ben TFlagContinue with your great selection and team
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easy install fits good. Everything looks like it’s OK but I still get a check engine light so I’m thinking about returning it and maybe getting something else.
Review of , following an experience of by JONATHAN L.
Answer by proimporttuners.comFlagJonathan, Thank you for your review! We're glad to hear that the installation was easy and that the part fit well. However, we understand the frustration of dealing with a check engine light. If you're considering a return, please reach out to us so we can look into your situation and provide further assistance. We're here to help ensure you find the right solution for your vehicle. Best Regards, Customer Care
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Glad I matched my Cold Air and exhaust... she sounds amazing Youtube: https://youtube.com/watch?v=-68Lc2yxiBg&si=iNFzxk2qA5wgF2XP
Review of , following an experience of by JEREMIAH C.
Answer by proimporttuners.comFlagJeremiah, We're thrilled to hear that your cold air intake and exhaust combination is making your vehicle sound amazing! It's great to know you're enjoying the upgrades. If you have any further questions or need assistance with anything else for your ride, feel free to reach out. Best Regards, Customer Care
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Great quality
Review of , following an experience of by JUSTEN M. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you for your feedback! We’re delighted to hear that you’re satisfied with the quality of our products. We strive to provide the best upgrades for our customers' vehicles. If you have any questions or need assistance with future orders, please don’t hesitate to reach out. Best Regards, Customer Care
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Assistance and follow up was tremendous!
Review of , following an experience of by BRANDON B.
Answer by proimporttuners.comFlagBrandon, Thank you for your kind words! We’re thrilled to hear that you had a great experience with our support. Our team is always here to help, and we look forward to assisting you again in the future. Best Regards, Customer Care
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Shipping was a little odd the order kind of just showed up
Review of , following an experience of by NICO G.
Answer by proimporttuners.comFlagNico, Thank you for your feedback regarding the shipping experience. We pay for the best possible shipping services along with insurance, but sometimes delivery drivers may not handle packages as carefully as we would hope. If you encounter any issues with delivery drivers in your area, please let us know, and we can explore other delivery options for you. We hope to provide a better experience for your future orders. Best Regards, Customer Care
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Had a question about a product offered and was it was promptly answered. Shipping was quick and efficient. Very satisfied.
Review of , following an experience of by MARK F.
Answer by proimporttuners.comFlagMark, Thank you for your positive review! We're thrilled to hear that your question about the product was answered promptly and that shipping was quick and efficient. Our goal is to provide the best possible experience for our customers, and we're glad we could meet your expectations. If you ever have more questions or need assistance with future orders, please feel free to reach out to us! Best Regards, Customer Care
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Excelente aunque tuve problema con el repartidor de DHl qué no quería entregar a mi residencia.
Review of , following an experience of by AYALA O.
Answer by proimporttuners.comFlagAyala, Lamentamos escuchar que tuviste problemas con el repartidor de DHL al recibir tu pedido. Apreciamos tu paciencia y queremos asegurarte que trabajamos con los mejores servicios de envío para brindarte la mejor experiencia. Si algún inconveniente persiste, no dudes en contactarnos; podemos explorar otras opciones de entrega. Nos alegra saber que estás satisfecho con nuestros productos. Esperamos poder servirte nuevamente. Best Regards, Customer Care
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thank u love u
Review of , following an experience of by CHAD B.
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Great product looks stylish sounds great but a certain rpm it gets a drone and vibration in the car
Review of , following an experience of by ANTHONY D.
Answer by proimporttuners.comFlagAnthony, Thank you for your review! We're glad to hear you find the product stylish and enjoy the sound it brings. We understand that experiencing drone and vibration at certain RPMs can be frustrating. We recommend reviewing the installation and the compatibility with your make and model, as it could make a difference. If you have any further questions or need assistance, feel free to reach out to us. Best Regards, Customer Care
Answer by anthony dFlagIf I could I loved to send it back but don’t have the box thanks for reaching out
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The entire team was EXTREMELY helpful. I originally ordered a part for the wrong car, they reached out and let me know what options were available for my make/ model. GREAT process.
Review of , following an experience of by DELPHIA J. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you so much for your wonderful feedback! We're glad to hear that our team could assist you in finding the right parts for your vehicle. It's important to us to provide the best possible experience for our customers, and we're here to help with any of your future orders. If you have more questions or need assistance with anything else, please don't hesitate to reach out. Best Regards, Customer Care
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fast shipping, low prices. will order again
Review of , following an experience of by CHAU C.
Answer by proimporttuners.comFlagChau, Thank you for your positive feedback! We're thrilled to hear that you found our shipping fast and our prices low. We look forward to assisting you with your next order to help upgrade your vehicle. Best Regards, Customer Care
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Fast shipping, fair pricing. Wonderful product.
Review of , following an experience of by BRETT L.
Answer by proimporttuners.comFlagBrett, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our fast shipping and fair pricing. It's fantastic to know that you're enjoying your product. We look forward to helping you with any of your future automotive needs. Best Regards, Customer Care
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I received the part I ordered right away. If it wasn't for a big snow storm that closed down the I40, it would've gotten to be faster. My car runs smoother and the part fit perfectly Thanks guys and gals for the awesome service
Review of , following an experience of by F A.
Answer by proimporttuners.comFlagHello, Thank you for the kind words! We're thrilled to hear that the part fit perfectly and that your car is running smoother now. It's good to know that despite the snowy conditions affecting delivery on the I40, you received your order promptly. We strive to provide the best service possible, and it's great to see that reflected in your experience! If you have any questions or need assistance with future orders, feel free to reach out. Best Regards, Customer Care
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Better price than competitors and incredibly fast shipping. I got my coil overs in 1 day with free shipping.
Review of , following an experience of by ALFONSO O.
Answer by proimporttuners.comFlagAlfonso, Thank you for your great review! We're thrilled to hear that you found our prices for coilovers competitive and appreciated the fast shipping. It’s always our goal to provide the best upgrades for your vehicle. If you have any questions or need assistance with future orders, feel free to reach out! Best Regards, Customer Care
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Awesome customer service! They called me after I placed an order over 1500$. Instead of taking my money and sending me the product, they called me to inform me that some parts won't fit and gave me a full refund! Awesome place to order from, honest, extremely helpful! Highly recommend these guys
Review of , following an experience of by CODY L.
Answer by proimporttuners.comFlagCody, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service. It's important to us to ensure that all parts fit correctly and that our customers feel confident in their purchases, especially on orders over $1500. We appreciate your recommendation and look forward to assisting you with any future orders! Best Regards, Customer Care
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The company is amazing I ordered it on a late afternoon and they shipped it out the same day the product itself that's a different story but the company is amazing
Review of , following an experience of by MARC D.
Answer by proimporttuners.comFlagMarc, Thank you for your kind words about our service! We work hard to ensure prompt shipping, and we're glad to hear we met your expectations on that front. We're sorry to hear that the product did not meet your expectations. If you have any specific concerns or questions regarding it, please reach out to us so we can assist you further. Best Regards, Customer Care
Answer by MARC DFlagI appreciate your response don't really know what you guys could do it was damaged scuffs and scratches everywhere it was bent up literally looked like a used item not from your end but from the factory
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thank u love u
Review of , following an experience of by CHAD B.
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When it comes to taking your money they are quick, but when it comes to giving your money back it's a different story.
Review of , following an experience of by WILLIAM T.
Answer by proimporttuners.comFlagWilliam, Thank you for your feedback, it is greatly appreciate it. I looked at your order and wanted to clarify on a few things. The order was placed on 3/4 and was delivered on 3/7. You had notified us ahead of time about a potential fitment issue and we began the return process shortly after. The return was done the same day it was delivered and we simply waited for the item to come back to our facilities. The return was delivered on 3/13 and refund was issued the following day after it was checked in and inspected. All of this occurred well within a weeks time frame, mostly taken up by delivery times from the courier service. The entire return process was done quickly, within the same day the part was delivered and the refund was done only a day after it was delivered mostly due to check in and verification. Once the refund was done, it is up to the bank to process and finalize the transaction and reflect it on your account. Depending on the bank, this may take a few business to complete as well. This up to them at this point and not us. If you feel that something took longer or the time frames do not match your experience, feel free to let us know. Best Regards, Customer Care
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Product worked perfect. Staff called before shipping out to confirm order and product
Review of , following an experience of by EZRA C.
Answer by proimporttuners.comFlagEzra, Thank you for your positive review! We're thrilled to hear that everything worked perfectly and that our staff was able to assist you before shipping your order. We strive to provide the best experience possible when upgrading your vehicle. If you have any questions or need assistance with future orders, feel free to reach out to us! Best Regards, Customer Care
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Good price. Great fit. Quick delivery. Very pleased.
Review of , following an experience of by CHARLES C.
Answer by proimporttuners.comFlagCharles! We're thrilled to hear that you found a great price and that the fit was perfect for your car! Quick delivery is something we strive for, and we're glad you had a pleasant experience. Thank you for your feedback, and we look forward to serving you on your future orders! Best Regards, Customer Care
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Quick shipping
Review of , following an experience of by OCIE U. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you for your positive feedback! We're thrilled to hear that you enjoyed our quick shipping. We do our best to ensure your orders arrive promptly so you can get started on upgrading your vehicle. If you have any questions or need assistance with future orders, feel free to reach out! Best Regards, Customer Care
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thank u love u
Review of , following an experience of by CHAD B.
Answer by proimporttuners.comFlagChad, We appreciate your kind words! Thank you for choosing us, and we're here to help you with anything you need in the future. Best Regards, Customer Care
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1st time I ordered they sent a faulty shock and when I asked for help they sent me straight to the vendor they won't resolve it. 2nd time I ordered they sent me the wrong shocks. but charged me the amount of the other shocks..will never use them again. horrible experience waste of money and time.
Review of , following an experience of by OLIVER T.
Answer by proimporttuners.comFlagHello, I am sorry to hear about your experience. I looked into your order and your email exchanges with us and wish to clarify on a few things. The manufacturer for the shocks has requested that all warranties and damaged parts be directed to them. Since the product has a manufacturer warranty, the manufacturer requests that the customers contact them directly. This both ensures that the proper troubleshooting procedures by people most familiar with the product is done, but also ensures that replacements parts are shipped directly from the facilities. We understand this can be frustrating for both parties. However, this also ensures that you do receive the exact parts you require. As for the second order, we never received an email or notification from you that it was incorrect. Without notification, we have not way helping to resolve the issue. If you still have not, we urge you to contact our customer service department to help resolve this issue. Kind regards, Pro Import Tuners Team
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GREAT
Review of , following an experience of by KAITLIN K. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. If you have any questions or need assistance with future orders, feel free to reach out. Best Regards, Customer Care
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Best price. Fast shipping a++++++
Review of , following an experience of by JER G.
Answer by proimporttuners.comFlagJer, Thank you for your wonderful feedback! We're thrilled to hear that you found the best price and experienced fast shipping. Your satisfaction means a lot to us, and we look forward to serving you again for your vehicle needs. Best Regards, Customer Care
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I installed the product I ordered on my new truck (odometer right at 4,000) immediately after it was delivered. Whether there was something defective, or it just didn't agree with my truck's computer, I don't know. What I can say is that Pro Import Tuners was quick to respond to my emails and communicate with the manufacturer. We were pretty quickly able to reach a solution. Their customer service was GREAT!
Review of , following an experience of by RUSSELL L.
Answer by proimporttuners.comFlagRussell, Thank you for your feedback! We're glad to hear that our customer service team was able to assist you promptly, especially with your new truck. We strive to be the best place for vehicle upgrades and appreciate your understanding as we work through these matters. If you have any further questions or concerns, please don’t hesitate to contact us. Best Regards, Customer Care
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Got my order extremely fast. Would and will buy from this company again
Review of , following an experience of by SHAWN D.
Answer by proimporttuners.comFlagShawn, Thank you for your great feedback! We're thrilled to hear that you received your order quickly, and we appreciate your willingness to shop with us again. We strive to provide the best experience for our customers and look forward to serving you in the future. Best Regards, Customer Care
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I bought the hat. It was a very nice hat. It has nice stitching and all of that. Stickers in the box. They like their customers.
Review of , following an experience of by ZACHARY E.
Answer by proimporttuners.comFlagZachary, Thank you for your positive review! We're thrilled to hear that you liked the hat and appreciated the quality and stitching. It's great to know that our effort to treat our customers well resonates with you. If you have any questions or need assistance with future orders, feel free to reach out! Best Regards, Customer Care
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Wonderful service and very good prices better than most other websites, would definitely shop again.
Review of , following an experience of by CHANDLER F.
Answer by proimporttuners.comFlagChandler, Thank you so much for your positive feedback! We're thrilled to hear that you found our service and prices to be better than other websites. We strive to provide the best possible place for upgrades, and we're glad you had a great experience. We look forward to serving you again in the future! Best Regards, Customer Care
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Decently priced and ships fast.
Review of , following an experience of by CLAYTON M.
Answer by proimporttuners.comFlagClayton, Thank you for your positive feedback! We're thrilled to hear you found our prices decent and that your order shipped quickly. We're committed to providing the best possible experience for our customers and look forward to serving you again in the future. Best Regards, Customer Care
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2017 forester had p0420 code. Ordered the magnaflow catalytic converter integrated. All good car has more power than what it did brand new. Great stuff
Review of , following an experience of by CRISTAN M.
Answer by proimporttuners.comFlagHello, Thank you for your positive feedback! We're thrilled to hear that the Magnaflow catalytic converter upgrade has given your 2017 Forester more power and improved performance. It’s great to know that you’re enjoying the upgrades. If you have any questions or need assistance with future orders, please don't hesitate to reach out. Best Regards, Customer Care
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Its a nice unit, help pull away from the upoer radiator hose to reduce aor intake temps, but it should have been made to connect to the lower air duct to draw air from the wheel well not a rubber plug to open the unit up to HOT air from.the cooling fan/ radiator. OOOPS. STILL BETTER THAN STOCK. Make a new one that incorporates these improvments please. Also, this this is still a bit of a bottle neck when using the upper air intake duct only, these engines have a 75 mm tb on them, the opening on the unit is 2.25 X 2.75 inches. So close.. I would never take that rubber plug out of the side, terrible idea guys.
Review of , following an experience of by JULIE S.
Answer by proimporttuners.comFlagHello, Thank you for the positive review. Please note that we do not design or manufacturer these parts. We are a retailer for these parts only. Our review request is mainly to review the service we provide. I am glad to hear that your are overall happy with the part. Though we do not have direct input on the design and manufacturing of the part, we can certainly appreciate the attention you have placed to overall improvements to the part itself. Please feel free to let us know if you have any other questions. Best regards, Customer Care
Answer by julie sFlagWho can I contact to discuss improvments to the unit?
Answer by proimporttuners.comFlagJulie, You would have to contact the manufacturer, AFE Takeda in this case. Though we cannot provide their contact info here, they should have their contact info on the packaging or the paperwork included with the kit. Best Regards, Customer Care
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Awesome, great customer service
Review of , following an experience of by RODNEY S.
Answer by proimporttuners.comFlagRodney, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. Our team is dedicated to providing a positive shopping experience for all our customers and ensuring that you can upgrade your vehicle with ease. Best Regards, Customer Care
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The experience was very simple, and very streamlined. I was able to match my car and find a compatible cold air intake for my Corolla very quickly. Their customer support was pleasant, and made sure they had the correct address. The quality of the intake itself was fantastic, and I was able to connect everything very well.
Review of , following an experience of by DAVID C.
Answer by proimporttuners.comFlagDavid, Thank you for your wonderful feedback! We're thrilled to hear that you had a simple and streamlined experience finding a compatible cold air intake for your Corolla. It's great to know our customer support was helpful and that you're satisfied with the quality of the product. We look forward to providing you with more upgrades in the future! Best Regards, Customer Care
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Simple site navigation on mobile, quick customer service that reached out to me before I had the chance to reach out to them, an overall great expirience!
Review of , following an experience of by ALEXANDER V.
Answer by proimporttuners.comFlagAlexander, Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our mobile site navigation and that our customer service team was able to assist you proactively. We strive to provide the best possible place to upgrade your vehicle, and we look forward to serving you again in the future. Best Regards, Customer Care
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Excellent Ignition Coils, you definitely feel the difference.
Review of , following an experience of by OTTO B.
Answer by proimporttuners.comFlagOtto, Thank you for your positive feedback! We're thrilled to hear that you felt a difference with the ignition coils. It's our goal to help customers upgrade their vehicles effectively. If you have any questions or need assistance with your next order, feel free to reach out. Best Regards, Customer Care
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Very quick shipping and a good price!
Review of , following an experience of by DENNIS H.
Answer by proimporttuners.comFlagDennis, Thank you for your kind words! We're thrilled to hear that you found our shipping quick and our prices competitive. We strive to ensure our customers have the best possible experience when upgrading their vehicles. If you have any questions about future orders or anything else, please feel free to reach out. Best Regards, Customer Care
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The item i ordered was no longer available from the manufacturer. They processed my payment then 3 days later called to tell me that it was not available. Why is it listed if not available? Now I have to wait 10 days for a refund!
Review of , following an experience of by SAMUEL C.
Answer by proimporttuners.comFlagSamuel, I apologize for the inconvenience. I wanted to clarify on a few things here. The item was labeled as in stock by the manufacturer. We rely on the stocking info from both the warehouse and the manufacturers. As such, the order began processing through as normal. The manufacturer later contacted us to let us know that they had an inventory error and the part was no longer available. We then promptly contacted you to provide you with the info and provide options on what can be done. Though we understand this can be frustrating, it ultimately came down to oversight from the manufacturer. However, we ensure to contact our customers as quick as possible to ensure that they are up to date and not left in the dark. We also ensured that the refund was done the same day as well. From there, it depends on your bank to reflect the amount back. We always work to ensure our customers are as up to date as possible and if anything does pop up with an order, we make sure to notify them as well. Please feel free to let us know if you have any questions or comments. Best Regards, Customer Care
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This is my second order with them. I got an easy checkout and fast shipping along with a better price than others.
Review of , following an experience of by JOSHUA H.
Answer by proimporttuners.comFlagJoshua, Thank you for sharing your positive experience with your second order! We're thrilled to hear that you appreciated the easy checkout process, fast shipping, and competitive pricing. It’s our goal to be the best place for customers to upgrade their vehicles. We look forward to serving you again in the future! Best Regards, Customer Care
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I have purchased parts for my custom car builds before, and it's always been an excellent experience. Highly recommended!
Review of , following an experience of by JAY C.
Answer by proimporttuners.comFlagJay, Thank you so much for your kind words! We're thrilled to hear that you've had excellent experiences with your custom car builds. We strive to provide the best possible service to our customers and appreciate your recommendation. If you have any questions or need assistance on your future orders, please feel free to reach out. Best Regards, Customer Care
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Very happy with this company
Review of , following an experience of by GROVER C.
Answer by proimporttuners.comFlagGrover, We're thrilled to hear that you're very happy with us! We strive to provide the best possible place to upgrade your vehicle and appreciate your positive feedback. If you have any future questions or need assistance, don't hesitate to reach out. Best Regards, Customer Care
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Good service
Review of , following an experience of by PEREZ R.
Answer by proimporttuners.comFlagPerez, Thank you for your positive feedback! We're glad to hear that you had a good experience with us. We appreciate your support and are here to help if you need anything in the future. Best Regards, Customer Care
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Items received quickly and as expected
Review of , following an experience of by NICK B.
Answer by proimporttuners.comFlagNick, Thank you for your positive feedback! We're glad to hear that you received your items quickly and that they met your expectations. We strive to provide the best possible service for upgrading your vehicle. If you have any questions about future orders or availability, feel free to reach out to us. Best Regards, Customer Care
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I give Pro Import Tuners a 5 star, if I could I would give it 10 stars or more! I had ordered a car part that wasn’t a fit for my TLX and Oscar was kind enough to call me to verify and confirmed that the part will not fit my Acura 2015 TLX even though the description stated that the car part will fit my 2015 Acura TLX. Most places would just ship the part without even letting you know that if it’s the right fit or whatsoever. Very, very good costumer service, very professional and fast shipping. I really appreciate you Oscar. Looking forward to purchase more car parts from Pro Import Tuners. Thank you for being so thoughtful.
Review of , following an experience of by LIA R.
Answer by proimporttuners.comFlagLia, Thank you so much for your glowing review! We're thrilled to hear that Oscar was able to assist you with the part for your 2015 Acura TLX and ensure you received the correct information. It's important to us that we offer the best possible service and help you find the right upgrades for your vehicle. We appreciate your business and look forward to helping you with future orders! If you have any questions about availability or anything else, please don't hesitate to reach out. Best Regards, Customer Care
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Really great customer service! Package arrived on time and everything!
Review of , following an experience of by PREVATTE J.
Answer by proimporttuners.comFlagPrevatte, Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service and that your package arrived on time. Your satisfaction is important to us, and we look forward to serving you again for any upgrades you need for your vehicle. Best Regards, Customer Care
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Very quick shipping. Straight up took like three days or two days it was so quick!
Review of , following an experience of by DYLAN J.
Answer by proimporttuners.comFlagDylan, Thank you for your wonderful review! We're thrilled to hear that your order shipped so quickly. We're committed to providing a seamless experience for all your car upgrade needs, and it’s great to see that reflected in your purchase. If you have any questions or need further assistance, please don't hesitate to reach out. Best Regards, Customer Care
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Great service ! Answered all my questions regarding my package
Review of , following an experience of by DAVID F.
Answer by proimporttuners.comFlagDavid, Thank you for your positive feedback! We're glad to hear that we could assist you with your package inquiries. If you have any more questions in the future or need anything for your vehicle, feel free to reach out. Best Regards, Customer Care
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Great customer service, ordering was easy. I would definitely shop here again or recommend to friends
Review of , following an experience of by MALAYSIA S.
Answer by proimporttuners.comFlagHello, Thank you for your wonderful feedback! We're thrilled to hear that you found our customer service great and the ordering process easy. We look forward to helping you with your future upgrades! Best Regards, Customer Care
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received a damaged shock and now I'm having to deal directly with the manufacturer. not a great experience
Review of , following an experience of by OLIVER T.
Answer by proimporttuners.comFlagOliver, I'm really sorry to hear about the experience you've had with the damaged shock. We strive to provide quality products and excellent service, so I understand your frustration. Due to the way the manufacturers handle warranties and replacement parts, they request for us to direct customers directly to them. This also does ensure that proper troubleshooting is done and if a replacement part is needed, it is shipped directly from their facilities. If you need assistance with the manufacturer or have any questions about your order, please feel free to reach out to us. We're here to help and can look into your situation further. Best Regards, Customer Care
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Excellent customer service, very attentive and very good and good quality products
Review of , following an experience of by ARAEL R.
Answer by proimporttuners.comFlagArael, Thank you for your wonderful feedback! We're thrilled to hear that you are satisfied with our customer service and the quality of our products. We're committed to providing the best possible experience for all our customers and your support means a lot to us. If you ever have questions about availability or any other needs, feel free to reach out! Best Regards, Customer Care
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Awesome products. The clutch fits perfect. Your the only websites that offers to sell the clutch and flywheel separately. It helped me alot with ordering it in separate parts rather then paying it all at once and getting the whole kit. It had helped me get my car back on the road sooner
Review of , following an experience of by EDISON C.
Answer by proimporttuners.comFlagEdison, Thank you for your wonderful review! We're thrilled to hear that the clutch and flywheel for your vehicle fit perfectly and that our option to sell them separately helped get your car back on the road sooner. We strive to provide the best solutions for your upgrade needs, and we're glad we could assist you. If you have any questions about future orders or our products, please don't hesitate to reach out. Best Regards, Customer Care
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Product came fast and works perfectly for the car. Love how easy it is to find stuff for my specific car! Will be doing business with this company for a while
Review of , following an experience of by JOSIAH T.
Answer by proimporttuners.comFlagJosiah, Thank you for your fantastic review! We're thrilled to hear that your order arrived quickly and that the product works perfectly for your vehicle. It's great to know you found our store easy to navigate for your specific car needs. We look forward to assisting you with future upgrades, and if you have any questions, feel free to reach out to us anytime! Best Regards, Customer Care
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Great product !!! Shipping took longer than expected but thats because of Fed Ex. Overall highly satisfied.
Review of , following an experience of by JENNIFER S.
Answer by proimporttuners.comFlagJennifer, Thank you for your review! We're thrilled to hear that you're satisfied with your product. We strive to provide the best shipping options available, although sometimes delivery services like FedEx can lead to unexpected delays. If you encounter any shipping issues in the future, feel free to reach out, and we can explore alternative delivery options for you. Best Regards, Customer Care
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Simple, and fast, typed in what I was looking for. Came right up.
Review of , following an experience of by KENNY C.
Answer by proimporttuners.comFlagKenny, Thank you for your review! We're glad to hear you found what you were looking for quickly and easily. We strive to make the shopping experience as efficient as possible. If you have any questions or need assistance with future orders, feel free to reach out. Best Regards, Customer Care
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Came before expected customer service was also excellent
Review of , following an experience of by MARQUEZ T.
Answer by proimporttuners.comFlagMarques, Thank you for your wonderful feedback! We're thrilled to hear that your order arrived earlier than expected and that our customer service met your needs. We strive to provide the best possible experience for our customers and their vehicles. If you have any questions regarding future orders or any specific products, feel free to reach out to us anytime. Best Regards, Customer Care
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dope
Review of , following an experience of by CHRISTIAN S.
Answer by proimporttuners.comFlagChristian, Thank you for your positive feedback! We're thrilled to hear you think so. If you have any questions or need assistance with your next order, feel free to reach out. Best Regards, Customer Care
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A decent price for my header based on the quality of the header. Shipping was impeccable, received in just a few days! The company's legit, and I highly recommend them.
Review of , following an experience of by GARY F.
Answer by proimporttuners.comFlagGary, Thank you for your wonderful review! We're thrilled to hear that you found a decent price for your header and that the shipping met your expectations. We strive to offer the best quality products and fast service to our customers. Your recommendation means a lot to us! Best Regards, Customer Care
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Excellent communication with the seller. Worked out shipping details and answered all questions regarding fitment.
Review of , following an experience of by PEDRO P.
Answer by proimporttuners.comFlagPedro, Thank you for your kind words! We're thrilled to hear that our communication regarding shipping and fitment was helpful to you. We strive to provide the best possible service as you upgrade your vehicle. If you have any more questions or need assistance in the future, please don't hesitate to reach out! Best Regards, Customer Care
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No detail right at this moment
Review of , following an experience of by ARNEL G.
Answer by proimporttuners.comFlagArnel, Thank you for your review! If you have any specific questions or details you'd like to share, feel free to reach out, and we'll be glad to assist you further. Best Regards, Customer Care
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I would like to see more performance parts for second generation of Scion TC like brake rotors, brake calipers, radiator etc. Thank you
Review of , following an experience of by FRANCISCO R.
Answer by proimporttuners.comFlagFrancisco, Thank you for your feedback! We appreciate your interest in performance parts for your second generation Scion TC. We strive to expand our inventory and will take your suggestions into consideration as we continue to enhance our offerings. If you have any specific questions about certain parts or their availability, please don’t hesitate to reach out. Best Regards, Customer Care
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Excellent service
Review of , following an experience of by RICARDO T.
Answer by proimporttuners.comFlagRicardo, Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. Our goal is to provide the best possible service and upgrades for your vehicle, and we’re glad we could meet your expectations. If you have any questions or need assistance with future orders, please don’t hesitate to reach out. Best Regards, Customer Care
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Excellent quality. I am very impressed. Super easy to install. The Carbon Fiber matches the engine cover. Highly recommend.
Review of , following an experience of by DENNIS A.
Answer by proimporttuners.comFlagDennis, Thank you for your wonderful feedback! We’re delighted to hear that you found the carbon fiber part easy to install and that it matches your engine cover so well. Your recommendation means a lot to us! If you have any questions or need assistance with future orders, feel free to reach out. Best Regards, Customer Care
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Definitely the fastest Delivery I’ve had. 5/5 for me Great products
Review of , following an experience of by DAMONI L.
Answer by proimporttuners.comFlagDamoni, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our fast delivery and quality products. Your satisfaction is our top priority, and we strive to keep providing excellent service. If you have any questions or need assistance with future orders, feel free to reach out. Best Regards, Customer Care
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Torque specs for the bolts would’ve been nice.
Review of , following an experience of by KEVIN D.
Answer by proimporttuners.comFlagKevin, Thank you for your feedback! We appreciate your suggestion regarding torque specs for the bolts. Ensuring our customers have all the necessary information for their upgrades is important to us. If you have any specific questions or need assistance, please feel free to reach out. Best Regards, Customer Care
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Every thing was awesome will be ordering more stuff from pro import tuners soon great product 👍
Review of , following an experience of by BRIAN J.
Answer by proimporttuners.comFlagBrian, Thank you so much for the positive feedback! We're thrilled to hear that everything was awesome and that you found a great product. We look forward to helping you upgrade your vehicle further in your future orders. If you have any questions or need assistance, don’t hesitate to reach out! Best Regards, Customer Care
Answer by Brian JFlagNo problem will be ordering from u guys soon thanks
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The headlights i got look so good, super easy to install. They are pricey but we'll worth the investment to upgrade to modern lights and LED turn signals
Review of , following an experience of by M A.
Answer by proimporttuners.comFlagHello, Thank you for your positive feedback! We're thrilled to hear that you love your new headlights and found the installation easy. Upgrading to modern lights and LED turn signals can definitely enhance your vehicle's look and functionality. If you have any questions about future upgrades or availability, please feel free to reach out to us. Best Regards, Customer Care
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Great service, the part that I ordered was out of stock and they called me to let me know, the parts arrived even earlier than they expected! very good experience 👍🏽
Review of , following an experience of by OMAR S.
Answer by proimporttuners.comFlagOmar, Thank you for sharing your positive experience with us! We're glad to hear that you appreciated our proactive communication regarding the out-of-stock part and that your order arrived ahead of schedule. We strive to provide the best possible service for all vehicle upgrades. If you have any questions about future orders or need assistance, feel free to reach out. Best Regards, Customer Care
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Good job
Review of , following an experience of by ORLANDO S.
Answer by proimporttuners.comFlagOrlando, Thank you for your feedback! We're glad to hear that you're pleased with our service. If there's anything else we can assist you with or if you have any questions in the future, feel free to reach out. Best Regards, Customer Care
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Item took about a week to deliver. Shipping was $24 for a set of lug nuts. Item took 7 days to arrive Only to find out they don't fit my rims. Tried to email them about a return/refund no response.
Review of , following an experience of by SHANE R.
Answer by proimporttuners.comFlagShane, I am sorry to hear about your experience. I do wish to clear up some things here. To note the order was placed late on Friday, 1/31 well after we closed for the day. Since we are closed over the weekend, the order began to process through on Monday, 2/3 when we opened for the week. The order was processed through and was shipped the same day, with tracking emailed to you at the same time a well. The item arrived on 2/5, only 2 days later. The item arrived well within the 2-4 day time frame we provide on our site. To also note, the email you sent was also sent after we closed on Friday 2/7. Again, since we are closed over the weekend, we only began to answer it in the morning of Monday 2/10. The item being ordered is a universal style lug nut. Though it will fit most wheels on the market, there are still various different types of wheels and it may not fit all of them. There are different lug seats (such as flat, tapered, rounded), lug hole diameters (such as wide, standard, or tuner), and other variables that must be looked into before ordering. If you are not sure or wish to confirm before ordering, you are always welcomed to contact us as well. Hopefully this helps, please let us know if you have any other questions. Best Regards Customer Care
Answer by Shane RFlagI have previously emailed about returning the item. What is your policy?
Answer by proimporttuners.comFlagShane, You can review our return policy directly on our site. It will be under the Support tab located at the top of our page. I have included our return policy here for your convenience. Do note that we checked our emails and only found that you emailed us twice. Once to confirm that the tracking number is correct and once to return the parts. As mentioned the only time you emailed us was on 2/7, after we closed and during the weekend when we are closed. There are no other communications from you. Please ensure to check your emails for our replies to see how the request is proceeding and to get the latest updates. Link: https://www.proimporttuners.com/pages-returns/index.html Best Regards, Customer Care
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Gave me clear info on the questions I had, updated tracking as was promised. Thank you.
Review of , following an experience of by MICHAEL D.
Answer by proimporttuners.comFlagMichael, We're thrilled to hear that you received clear information and timely updates on your tracking! It's our goal to ensure our customers feel well informed and supported. If you have any further questions or need assistance with your vehicle, feel free to reach out anytime! Best Regards, Customer Care
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Good Communication
Review of , following an experience of by DANIEL H.
Answer by proimporttuners.comFlagDaniel, Thank you for your kind words! We strive to keep our communication clear and helpful to ensure you have the best experience while upgrading your vehicle. If you have any questions or need assistance with future orders, feel free to reach out to us anytime. Best Regards, Customer Care
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parts were as described and fit well, very fast delivery.. would recommend to others
Review of , following an experience of by MICHAEL P.
Answer by proimporttuners.comFlagMichael, Thank you for your wonderful feedback! We're thrilled to hear that the parts fit your vehicle well and that you appreciated the fast delivery. Your recommendation means a lot to us, and we look forward to helping you with your future orders. Best Regards, Customer Care
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I ordered some parts and was anxiously awaiting them ,when I was notified that there was a problem with delivery. Seems the USPS had lost ,destroyed the package . I contacted Pro import customer service and was told they would have to do an investigation. Upon discovering that it was lost they then sent a replacement . This took quite awhile to sort out. ( approximately 3+ weeks )Being my car was unusable while I waited I decided to go elsewhere for parts. By the time I received their parts I had already received the new parts and had the alignment done . When trying to return the second set . Was told that for full credit I would have to take store credit . Which didn’t work for me . The other option was to send them back at my cost and pay a 15% restocking fee. Resulting in a cost of over $60 bucks I felt this to be unreasonable since it wasn’t my fault at all . The customer service I received was satisfactory but the refund department was uncooperative and almost rude . Once I told them that I would have to try and find a buyer for the product I had no use for they had a non caring or willingness to resolve the issues.
Review of , following an experience of by DAVID P.
Answer by proimporttuners.comFlagDavid, Thank you for your feedback, we greatly appreciate it! I am sorry to hear about your experience with returns. We do always try our best to provide the best and easiest experience shopping with us. In cases where a return is being done due to odd circumstances, we can certainly help. To note, the email reply you receives is more than likely a auto reply. Though most returns do fall under these simple cases, it does not apply to all. In your case, we certainly can make exceptions and work to have a positive outcome. If you have not continued to communicate with the returns department, we would recommend to continue to check with them on what options are available to you. We can also have a rep simply reach out again as well. Please let us know if you have any questions. Best Regards, Customer Care
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I love your company! It was super fast shipping and it was amazing quality. 10/10 would buy again
Review of , following an experience of by MARCELLO C.
Answer by proimporttuners.comFlagMarcello, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our fast shipping and quality products. We're here to keep providing excellent service and support for any future upgrades for your vehicle. Best Regards, Customer Care
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Best sounding exhaust system on the market! Invidia is the best. Pro Car Studio is excellent. Third system I’ve purchased from them. Highly recommend their company!!
Review of , following an experience of by WARREN W.
Answer by proimporttuners.comFlagWarren, Thank you for your wonderful review! We're thrilled to hear that you're enjoying the Invidia exhaust system and that Pro Car Studio has provided you with excellent service on your third purchase. Your recommendation means a lot to us, and we're committed to helping you find the best upgrades for your vehicle in the future. If you ever have questions about availability or need assistance, please don't hesitate to reach out! Best Regards, Customer Care
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The item arrived on time and super easy to install.
Review of , following an experience of by PAUL M.
Answer by proimporttuners.comFlagPaul, Thank you for your positive feedback! We're thrilled to hear that your item arrived on time and was easy to install. We strive to make the upgrade process as smooth as possible for our customers. If you have any questions or need assistance with future orders, feel free to reach out to us! Best Regards, Customer Care
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Excellent service, shipping was incredibly fast
Review of , following an experience of by JAMES W.
Answer by proimporttuners.comFlagJames, Thank you for the great review, we greatly appreciate it! I'm glad to hear you received your order so quickly. We do our best to ensure our customers are not kept waiting for their purchases and get the best deal possible. We'll make sure to keep it up for the future as well. Please let us know if you have any other questions. Best Regards, Customer Care
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There customer service was not professional at all they put a hold on my order when I had called to verify my delivery address and still gave me a hard time about it
Review of , following an experience of by ELLEN L. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagMarisela, I am sorry to hear about your experience. Note that on our site we do notate that if you are not shipping to your billing address, your order may be need to go through security verification. The process to clear this is very simple and can generally be cleared out with a 1-2 minute phone call. However, when we attempted to reach you, you did not answer. You later emailed in asking to have the order cancelled and issue a store credit. However, store credit is normally not provided for these types of cancellations. We would generally only refund the amount back to the card or account that was used. We did offer to refund the full amount on the order or continue with the order with the verification, but you have not confirmed how you wish to proceed. We take security very seriously and do these verification for our customer's safety. We can still continue with either option you wish to proceed with, simply let us know and we'll do what we can to help. Best Regards, Customer Care
Answer by Ellen LFlagYes I wish to proceed with the order I been waiting for my order to arrive and I’m sorry I wasn’t aware of that but will let the bbb that my problem was solved as long as I get my iteams sorry for the misunderstanding.
Answer by proimporttuners.comFlagMarisela, We can certainly still help with this. As mentioned, it does still need to go through a basic verification process. I will have a rep attempt to contact you via phone call again. You are also welcomed to contact us to try and have this cleared out as well. Best Regards, Customer Care
Answer by Ellen LFlagLook I didn’t wat to tell u because I’m shy about my situation and I didn’t want to tell u but I’m death that’s y I haven’t called and don’t think it’s anybody’s business in knowing that’s y I went to the bbb for help because I would only communicate like this
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Great service, fast shipping and delivery
Review of , following an experience of by JAMES J.
Answer by proimporttuners.comFlagJames, Thank you for your positive feedback! We're thrilled to hear that you experienced great service and fast shipping. We're committed to providing the best possible place to enhance your vehicle's performance. If you have any questions or need assistance with future orders, please don't hesitate to reach out. Best Regards, Customer Care
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Very big border’s fee and high cost shipping!
Review of , following an experience of by ARMANDO W. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, I am sorry to hear about the border fees. Unfortunately, this is not something we have any control over. Shipments going internationally are subject to brokerage, taxes, or border fees that are applied by the destination government. Since we have not control over this, it is applied by them when crossing the borders. Though we do try our best to declare low values to lower the costs, it is ultimately up to your local government to apply these charges. Please let us know if you have any questions. Best Regards, Customer Care
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5❤️❤️❤️❤️❤️
Review of , following an experience of by HYRUM T.
Answer by proimporttuners.comFlagHyrum, Thank you for your amazing 5-star review! We’re thrilled to know you’ve had a positive experience with our store. If you have any questions or need assistance in the future, feel free to reach out. We're here to help! Best Regards, Customer Care
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This was my first order. Price was cheaper than other websites and received a day earlier. Haven't installed my Tein shocks yet but I've heard they are top notch.
Review of , following an experience of by NICK G.
Answer by proimporttuners.comFlagNick, Thank you for your first order and for sharing your experience with us! We're glad to hear you found our prices competitive and that your Tein shocks arrived earlier than expected. Once you get them installed on your vehicle, we hope you enjoy the upgraded performance! If you have any questions about the installation or anything else, feel free to reach out anytime. Best Regards, Customer Care
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Fast service and great communication and customer service
Review of , following an experience of by MICHAEL E.
Answer by proimporttuners.comFlagMichael, Thank you for your positive feedback! We're thrilled to hear that you experienced fast service along with great communication and customer support. We aim to provide the best for our customers and help enhance their vehicle experience. If you have any questions or need assistance with your future orders, feel free to reach out! Best Regards, Customer Care
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Externally package protection , very fast delivery . Just 2 bussiness days .
Review of , following an experience of by OSCAR S.
Answer by proimporttuners.comFlagOscar, Thank you for your positive feedback! We're thrilled to hear that you were pleased with the external packaging and the fast delivery time. Your satisfaction is important to us, and we strive to ensure that all orders are handled with care. If you have any questions or need assistance with future orders, don't hesitate to reach out. Best Regards, Customer Care
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Site nav was good well laid out and easy to find. Product came fast and packaged well. Good quality for price and easy enough to install with the hieroglyphics that came with the instructions.
Review of , following an experience of by ADAM H.
Answer by proimporttuners.comFlagAdam, Thank you for your positive feedback! We're glad to hear that you found the site navigation easy to use and that your product arrived quickly and well-packaged. It's great to know you found the instructions manageable as well. We look forward to helping you with any future upgrades for your vehicle! Best Regards, Customer Care
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I really love my exhaust it’s legit
Review of , following an experience of by BILLY Y.
Answer by proimporttuners.comFlagBilly, We're thrilled to hear that you're loving your new exhaust! Thanks for choosing us for your upgrade. If you have any questions or need assistance with future orders, don’t hesitate to reach out. Best Regards, Customer Care
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Would not allow purchase even after contacting my bank. Then held funds for days before returning, this after they never approved the purchase. Never again! Purchased the same headlight assembly from another company, for almost 80 dollars less, arrived from Hong Kong in seven days-please people, shop around before you try this company!!
Review of , following an experience of by BEN T.
Answer by proimporttuners.comFlagBen, I am sorry to hear about your experience. I took a look at you order and do wish to clear up some info here. Our billing software did place a minor hold your order. This is generally caused by various factors, including mismatching info such as different card holder names or addresses. As such, we will contact the customer and clarify some info to get the order on it's way. However, per our records, you did not wish to go through the verification process and as such, decided to cancel the order. We also did provide you with alternative options on how to process the order, but these were denied as well. We understand that this can be frustrating. However, with fraud being prevalent on the internet, we provide added security to ensure our customer have a safe shopping experience with us. Please feel free to contact us if you have any other questions. Best Regards Customer Care
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Excellent purchase!
Review of , following an experience of by DAVID J.
Answer by proimporttuners.comFlagDavid, Thank you for your positive feedback! We're thrilled to hear you had an excellent experience with your purchase. If you have any questions or need assistance with future orders, don't hesitate to reach out. Best Regards, Customer Care
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Fast shipping
Review of , following an experience of by GEDNEY S.
Answer by proimporttuners.comFlagGedney, Thank you for your feedback! We're glad to hear that our shipping met your expectations. We strive to provide quick delivery so you can get started on upgrading your vehicle right away. Best Regards, Customer Care
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My order came in incredibly fast and is exactly as described. I will be using the company again .
Review of , following an experience of by STEVE Z.
Answer by proimporttuners.comFlagSteve, Thank you for your positive feedback! We're thrilled to hear that your order arrived quickly and met your expectations. We look forward to assisting you with your future upgrades! Best Regards, Customer Care
Answer by Steve ZFlagYour company rocks
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Fast delivery, the SiriMoto Short Throw Shifter work perfect for my Honda accord, recommended 100%
Review of , following an experience of by RODYS D.
Answer by proimporttuners.comFlagRodys, Thank you for your wonderful review! We're thrilled to hear that the SiriMoto Short Throw Shifter works perfectly for your Honda Accord. Your recommendation means a lot to us, and we’re glad you had a fast delivery experience. We aim to provide the best upgrades for your vehicle! If you have any further questions or need assistance with future orders, feel free to reach out. Best Regards, Customer Care
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Fast Shipping
Review of , following an experience of by SMITH J.
Answer by proimporttuners.comFlagSmith, Thank you for your positive feedback! We're glad to hear that you had a fast shipping experience with us. If you need any further assistance or have questions about future orders, feel free to reach out! Best Regards, Customer Care
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Not the first time I have ordered from this company and won’t be the last shipping is fast customer care is great.
Review of , following an experience of by ATHENA W. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you for your continued support! We are thrilled to hear that you appreciate our fast shipping and great customer care. It's our goal to provide the best possible experience for your vehicle upgrades. If you ever have any questions about your orders or need assistance, feel free to reach out. Best Regards, Customer Care
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Everything came in a decent amount of time I wish instructions came in order next to the pictures but since im a tech it wasent too bad it sounds good and looks great the stickers were definitely a plus
Review of , following an experience of by LYS A.
Answer by proimporttuners.comFlagLys, Thank you for your feedback! We're glad to hear that your order arrived in a decent amount of time and that the installation wasn't too challenging for you as a tech. We're pleased you enjoyed the stickers! Note that instructions should have been included by the manufacturer. If you did see instructions included, the manufacturer does also offer a download link for them on their site. We always recommend to contact us if something does not seem right with your order to ensure we can resolve your issue. If you have any other questions or need assistance, feel free to reach out. Best Regards, Customer Care
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I couldn't be happier with my purchase! I ordered around 9pm, and it was delivered to my door befit 11am the next day! I didn't pay for expedited shipping, but it was shipped faster than big shipping companies have a hard time doing! The price was even better than I could find on the internet at rival retailers. So, with the cost of the intake, shipping, and communication from the company, I'll be back back for more and I highly recommend this retailers! Thank you!
Review of , following an experience of by TIMOTHY V.
Answer by proimporttuners.comFlagTimothy, Thank you for your glowing review! We're thrilled to hear that you had such a speedy delivery, especially for your intake purchase. It's great that you found our pricing competitive as well. We strive to provide not just great products, but also a fantastic shopping experience. We look forward to serving you again in the future! Best Regards, Customer Care
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They had the best price on the exhaust I purchased. Easy ordering, fast shipping and great product.
Review of , following an experience of by CHRIS B.
Answer by proimporttuners.comFlagChris, Thank you for your positive feedback! We're thrilled to hear that you found the best price on the exhaust for your vehicle. It's great to know you had an easy ordering experience and appreciated our fast shipping and quality product. We look forward to serving you again in the future! Best Regards, Customer Care
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Super fast and I ordered on new years eve!
Review of , following an experience of by ANDRES D.
Answer by proimporttuners.comFlagAndres, Thank you for your fantastic review! We’re thrilled to hear that our shipping met your expectations, especially on New Year's Eve. We strive to make sure your experience is seamless and efficient. If you have any questions or need assistance for your next order, feel free to reach out. Best Regards, Customer Care
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Ordered & delivered pretty quick. Can’t complain. Very happy with the product. 👌🏽
Review of , following an experience of by ADEM M.
Answer by proimporttuners.comFlagAdem, Thank you for your feedback! We're delighted to hear you are very happy with your product and that it arrived quickly. If you have any questions in the future or need further assistance, feel free to reach out! Best Regards, Customer Care
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I have had nothing but a very good experience with PIT and their products, HOWEVER, I take exception with them using FedEx. It has been my experience in the past and now again with this delivery that their service is below even the USPS. My chief complaint is, if they are going to provide a tracking service, at least make it reflect real time. UPS and other delivery services don't seem to have difficulty with this. Why not F**kedEx? Case in point. This delivery requires a signature. Am I to wait around for days until they finally show up? I certainly cannot rely on accurate tracking updates. I have just started this restoration and will be spending a fair amount of money on replacement parts. If PIT cannot provide alternate carrier service, I will look elsewhere to a company that does not use F**kedEx.
Review of , following an experience of by JOHN L.
Answer by proimporttuners.comFlagJohn, Thank you for your feedback! We’re thrilled to hear that you’ve had a good experience with PIT and our products, but we’re sorry to learn about the delays you've faced with FedEx during your restoration project. It's important for us to provide a smooth shopping experience, and we understand how frustrating unreliable tracking can be. We choose our shipping partners based on speed and cost-efficiency, but we can certainly explore alternate delivery options for your future orders. We work with other major shipping companies like UPS and USPS as well. If you have a preference or have had issues with certain shippers, please feel free to let us know in the comments section when placing the order. You can also email us if you wish to use a different shipping company as well. We appreciate your patience and look forward to assisting you further as you work on your vehicle restoration! Best Regards, Customer Care
Answer by John LFlagThank you for taking the time to respond to my whining. I look forward to using your company for my future purchases and I will definitely specify what delivery service I D'ONT what used, but, you probably know which one that is.
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Finding what I need on ten wed site was so easy and very easy to navigate around
Review of , following an experience of by RENE M.
Answer by proimporttuners.comFlagRene, Thank you for your feedback! We're thrilled to hear that you found our website easy to navigate and that you were able to find what you needed quickly. We strive to make the online shopping experience as seamless as possible for all our customers. We hope to continue providing you with a positive experience on your future orders! Best Regards, Customer Care
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i have had no update on my order in over a week, i have even emailed them to ask for a update with no response. so i still have no idea where my package is or when i’ll be getting it
Review of , following an experience of by DYLAN S.
Answer by proimporttuners.comFlagDylan, I am sorry to hear about your situation. Reviewing the order, I believe we can help explain some of the issues outlined here. Do note that this order was placed over the holidays. Due to many warehouses, manufacturers, or vendors closing during this time, delays can occur. Many manufacturers have also been closed for extended periods of time. Do note that that this does not effect all manufacturers as some open much sooner than others. Unfortunately, this can cause delays on specific parts or shipment during this time frame. We are working with these manufacturers to ensure that parts are shipped as soon as possible and are delivered quickly as well. We also looked through our email inbox and were not able to see a email from you. Note that you can simply reply to any email update we have sent you and it will reach us here. Please also note that it is best to use the same email that you used in the order to ensure a proper reply. I did confirm that our shipping department is looking into this matter and you should see a email from them soon if not already. Please let us know if you have any other questions. Best Regards, Customer Care
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First time buyer from PIT. Working on a new project car. Customer service was solid! After placing my order they even contacted me to make sure the parts I ordered were compatible with my specific vehicle. We exchanged some info and verified the parts would fit my ride. Delivery was communicated, tracked, and arrived on time as expected. Got exactly what I thought I was gonna get: exact part and the replacement went smooth. Have PIT bookmarked now and will use them again soon! Prish PIT!!
Review of , following an experience of by CHAZ D.
Answer by proimporttuners.comFlagChaz, Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with your order for your project car and that our team was able to assist in verifying compatibility. It's great to know the delivery was smooth and you received exactly what you expected. We appreciate you bookmarking us, and we look forward to helping you with your future automotive upgrades! Best Regards, Customer Care
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Excelente
Review of , following an experience of by FERNANDEZ M.
Answer by proimporttuners.comFlagFernandez, Thank you for your positive feedback! We're glad to hear you had a great experience with us. If you have any questions or need assistance in the future, feel free to reach out. Best Regards, Customer Care
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I order two items on separate occasions. No problem, packages were nice and boxed. Top notch service.
Review of , following an experience of by JERRY V.
Answer by proimporttuners.comFlagJerry, Thank you for your positive feedback! We're thrilled to hear that your items arrived in great condition and that you experienced top-notch service. We strive to ensure every order is a smooth process, and your satisfaction is our priority. If you have any questions or need assistance with future orders, please don't hesitate to reach out. Best Regards, Customer Care
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Very good quality
Review of , following an experience of by BRANDON B.
Answer by proimporttuners.comFlagBrandon, Thank you for the positive review, we greatly appreciate it! I'm glad to hear we have been able to help with your build. We do what we can to not only provide the best possible parts, but also great customer service and fast shipping time. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Super fast shipping and a great procduct! I had a problem and the emailed me bask asap. Will definetly use them again!
Review of , following an experience of by BRYAN J.
Answer by proimporttuners.comFlagBryan, Thank you for the positive review, we greatly appreciate it! I'm glad to hear we have been able to help with your build. We do what we can to not only provide the best possible parts, but also great customer service and fast shipping time. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Great customer service and fast shipping!
Review of , following an experience of by CARROLL Z. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you for the great review, we greatly appreciate it! I'm glad to hear you received your order so quickly. We do our best to ensure our customers are not kept waiting for their purchases and get the best deal possible. We'll make sure to keep it up for the future as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Great communication and prompt responses. Will be returning
Review of , following an experience of by FELIX R.
Answer by proimporttuners.comFlagFelix, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you had a solid overall experience shopping with us. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions or comments. Best Regards, Customer Care
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Great aftermarket tie rods for Tesla!!!!
Review of , following an experience of by FRANKLIN F.
Answer by proimporttuners.comFlagFranklin, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you are enjoying your purchase. We work hard to ensure our customers receive the best possible parts, customer service, and shipping times. Please don't hesitate to contact us with any other questions or comments. Best Regards, Customer Care
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Fast shipping and CS contacted me to verify my order before shipping it out. Super helpful.
Review of , following an experience of by GRANT P.
Answer by proimporttuners.comFlagGrant, Thank you for the positive review, we greatly appreciate it! I'm glad to hear we have been able to help with your build. We do what we can to not only provide the best possible parts, but also great customer service and fast shipping time. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Good communication, super fast shipping. They made sure I understood what I was buying and how it would fit. Looks great 👍 and fits well. I couldn't be happier with my purchase.
Review of , following an experience of by NATHEN M. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you had a solid overall experience shopping with us. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions or comments. Best Regards, Customer Care
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Would not accept my credit card ordered elsewhere
Review of , following an experience of by RICK E.
Answer by proimporttuners.comFlagRick, Thank you for the feedback, we appreciate it! Reviewing the order, I can see what the issue was. The billing department reviewed the order determined that we could not process the order. This was mostly due to the fact that the card was registered across the country where the item was supposed to ship to. Due to this, our billing system could not allow it to process through without further verification. However, they also did provide you with an alternative option on how to continue with the purchase. Though we understand this can be frustrating, it ensures proper security and protection for our customers. Please let us know if you have any questions. Best Regards, Customer Care
Answer by Rick EFlagI understand
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Outstanding. They even contacted me to further explain the product before shipping it. Thanks pro import
Review of , following an experience of by JOSE T.
Answer by proimporttuners.comFlagJose, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you had a solid overall experience shopping with us. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions or comments. Best Regards, Customer Care
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I just wanted to say I’m extremely happy with my entire experience with pro import tuners good customers service and killer cv axle assemblies I will be ordering from them again when it’s time for my next upgrade !!
Review of , following an experience of by CHRISTOPHER E.
Answer by proimporttuners.comFlagChristopher, Thank you for the positive review, we greatly appreciate it! I'm glad to hear we have been able to help with your build. We do what we can to not only provide the best possible parts, but also great customer service and fast shipping time. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
Answer by Christopher EFlagYour welcome
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I would like to ask what and how many items are supposed to be in the box? what kind of of tools because when i opened my package my Tein stickers were all bent and my Coilovers came in dirty and all dusty. Just concerned if these have been used or mishandled.
Review of , following an experience of by SAN J.
Answer by proimporttuners.comFlagSan, Thank you for providing feedback, we appreciate it. I am sorry to hear about the condition you received your parts. Though we try to select the best shipping options, some shipping handlers are less careful than others. However, we do always provide both insurance and warranties with the product. In general, the coilovers you received would include basic instructions, the stickers, spanner wrenches, and the adjusters for the dampers. If you ever feel you received something incorrectly, missing parts, or damaged, please feel free to contact us and we will do what we can to help. Best Regards, Customer Care
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High quality parts and I received them quickly.
Review of , following an experience of by STEPHEN H.
Answer by proimporttuners.comFlagStephen, Thank you for the positive review, we greatly appreciate it! I'm glad to hear we have been able to help with your build. We do what we can to not only provide the best possible parts, but also great customer service and fast shipping time. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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the delivery process wouldn’t show me any updates so was nervous whole time waiting. package came in on time
Review of , following an experience of by HANNAH G.
Answer by proimporttuners.comFlagHannah, Thank you for the positive review, we greatly appreciate it! I'm glad to hear we have been able to help with your build. We do what we can to not only provide the best possible parts, but also great customer service and fast shipping time. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Very quality craftsmanship, ty guys
Review of , following an experience of by JAMES M.
Answer by proimporttuners.comFlagJames, Thank you for the amazing review, we greatly appreciate it! I'm glad to hear you are enjoying your purchase. We work hard to ensure our customers receive the best possible parts, customer service, and shipping times. Please don't hesitate to contact us with any other questions or comments. Best Regards, Customer Care
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The site is easy to Navigate. The delivery was quick. I didn’t have to call customer service. I’m happy with my purchase. I bought D2 Coilovers because the price was right for me. Pro ImportTuners had it on sale with a 6% discount. I took the chance and bought it. The delivery took 3 business days. Ordering the part was quick and easy. I will buy from this site again. Pro ImportTuners has the best discounts out there. Thank you, -Jas
Review of , following an experience of by JASPER A.
Answer by proimporttuners.comFlagJasper, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you had a solid overall experience shopping with us. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions or comments. Best Regards, Customer Care
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Thanks!!!!!
Review of , following an experience of by GUTIERREZ M.
Answer by proimporttuners.comFlagGutierrez, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you had a solid overall experience shopping with us. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions or comments. Best Regards, Customer Care
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Price matched a part I found cheaper and gave me a discount on top of that. Fast response and fast shipping. Will order parts again soon
Review of , following an experience of by URIAH D. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you had a solid overall experience shopping with us. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions or comments. Best Regards, Customer Care
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Came good
Review of , following an experience of by ALEXANDER G.
Answer by proimporttuners.comFlagAlexander, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you had a solid overall experience shopping with us. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions or comments. Best Regards, Customer Care
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Very fast shipping & items were well packaged!
Review of , following an experience of by ALEX P.
Answer by proimporttuners.comFlagAlex, Thank you for the great review, we greatly appreciate it! I'm glad to hear you received your order so quickly. We do our best to ensure our customers are not kept waiting for their purchases and get the best deal possible. We'll make sure to keep it up for the future as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Muchas gracias por el servicio en español que tienen y la calidad de los amortiguadores.. el personal de español es muy amable.. muy recomendable y confiable .. gracias de nuevo
Review of , following an experience of by ADAN G.
Answer by proimporttuners.comFlagAdan, Gracias por la revisión de 5 estrellas, ¡lo apreciamos mucho! Me alegra saber que tuvo una experiencia general sólida al comprar con nosotros. También nos aseguraremos de mantenerlo actualizado para futuros pedidos. Háganos saber si tiene alguna otra pregunta o comentario. Atentamente, Atención al cliente
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I ordered and after I ordered 24 hours later I was told what I ordered is on back order and won’t come till a month later which I needed earlier but other then that they had great service as they asked me if I would like to choose a different product
Review of , following an experience of by ALONZO G.
Answer by proimporttuners.comFlagAlonzo, Thank you for the feedback, we greatly appreciate it! I'm glad to hear our customer service was able to help you. We do our best to always provide the best possible customer service, parts, and shipping times. I am sorry to hear that part being ordered was out of stock. This was placed on Black Friday and parts can quickly move and may run out as we get to the latest orders. Though we do understand this can be frustrating, we make sure to notify the customer with their options and help as best we can. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Best customer service ever
Review of , following an experience of by ISABEL H. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you are enjoying your purchase. We work hard to ensure our customers receive the best possible parts, customer service, and shipping times. Please don't hesitate to contact us with any other questions or comments. Best Regards, Customer Care
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Excellent shopping experience with Pro Import Tuners. Good prices and fast service.
Review of , following an experience of by ANTONIO A.
Answer by proimporttuners.comFlagAntonio, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you had a solid overall experience shopping with us. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions or comments. Best Regards, Customer Care
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This place is not busy And I been waiting for 20 minutes
Review of , following an experience of by MAYA K. *
*Pseudonymized data at the request of the author
Answer by proimporttuners.comFlagHello, There might be some confusions here. On 11/26, we attempted to contact you regarding a hold on your order and we left a message. You then contacted us a bit later the same day and we were able to clear out the hold on your order. We do not see any other contact since then. The order was also fully processed through the same day and tracking was provided to you on 11/27, with the parts being delivered on 12/2. We do not see any other contact from you after. Please do note that if you were attempting to contact us over the weekend, we would not be able to answer since we are closed over this time. If you still do have questions, we are open Monday through Friday 9am to 4pm PST (12pm to 7pm EST). Please let us know if you have any questions. Best Regards, Customer Care
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I did receive my package lowering springs have been installed everything so good so far no complaints thank you for your help
Review of , following an experience of by DACHEL D.
Answer by proimporttuners.comFlagDachel, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you are enjoying your purchase. We work hard to ensure our customers receive the best possible parts, customer service, and shipping times. Please don't hesitate to contact us with any other questions or comments. Best Regards, Customer Care
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Very good package and items wasn’t damaged. I’m satisfied! Thankq for the free stickers!
Review of , following an experience of by CRYSTAL V.
Answer by proimporttuners.comFlagCrystal, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you had a solid overall experience shopping with us. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions or comments. Best Regards, Customer Care
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good website, fast and reliable delivery
Review of , following an experience of by RONIN W.
Answer by proimporttuners.comFlagRonin, Thank you for the great review, we greatly appreciate it! I'm glad to hear you received your order so quickly. We do our best to ensure our customers are not kept waiting for their purchases and get the best deal possible. We'll make sure to keep it up for the future as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Blazing fast shipping. I ordered a part off their website on a Sunday and by Monday I had a tracking number with full details. Part arrived Tuesday. I would highly recommend this company if anyone needs performance parts. Love their commitment to their customers! Thank you!
Review of , following an experience of by BYRON K.
Answer by proimporttuners.comFlagByron, Thank you for the great review, we greatly appreciate it! I'm glad to hear you received your order so quickly. We do our best to ensure our customers are not kept waiting for their purchases and get the best deal possible. We'll make sure to keep it up for the future as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Bad experience because I still didn’t receive my order yet and I paid for 2 day delivery
Review of , following an experience of by CLAYTON F.
Answer by proimporttuners.comFlagClayton, I am sorry to hear about your experience. I do wish to clarify on a few things here. To note, you did not pay for 2 day shipping. 2 day shipping is not available on our site at all. The shipping cost is due to your location outside of the continental US. Unfortunately, if we are not shipping within the continental US, shipping prices tend to be higher. The item has free shipping within the continental US and as such, faster shipping methods are not available. The part you ordered also has a specific note on the site that says the item ships directly from the manufacturer and as such, has a 2-3 day delay. However, we also do wish to confirm that the manufacturer did take longer than normal to ship the parts out. Most of these delays were caused by their preparations for the holiday and preparations for the influx of sales. Though we do understand delays can be frustrating, we do make sure to notify the customer that we are working on getting the tracking or latest info from the manufacturer. Per what we can see, the item has shipped and tracking should have or will be updating shortly. Again, we do apologize for the slight delays the manufacturer has caused, but we can confirm and guarantee the parts have been shipped to you. Please let us know if you have any questions. Best Regards, Customer Care
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Had the lowest prices and shipping was very quick
Review of , following an experience of by BRYSON M.
Answer by proimporttuners.comFlagBryson, Thank you for the 5 star review, we greatly appreciate it! I'm glad to hear you had a solid overall experience shopping with us. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions or comments. Best Regards, Customer Care
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The communication from your staff has been excellent and the experience has generally been a good one up until the part arrived. On the instructions there is a statement that if my refunded part has been installed on a car, the refund will not be valid. I have no interest in returning the part. However, the part I received had scratches on it prior to me installing it on my car. So if I wanted to return it, I'm sure that my refund would be subject to the sellers judgement and not my honesty as a customer.
Review of , following an experience of by JOSEPH P.
Answer by proimporttuners.comFlagJoseph, Thank you for the positive review, we greatly appreciate it! I'm glad to hear we have been able to help with your build. We do what we can to not only provide the best possible parts, but also great customer service and fast shipping time. Do note that the included information is from the manufacturer. We are only a retailer for the part, not the manufacturer so all included documentation, parts,a nd decals are from the manufacturer themselves. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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