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A. A.
Apr 12, 2024
Verified reviewGood price, fast shipping, excellent seller!
Reply from Rzev.com
Collin, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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A. A.
Apr 3, 2024
Verified reviewUpgraded to Tein endura pro non adjustable for tesla. This is a no brainer. Way better than stock! Wish I ordered them sooner.
Reply from Rzev.com
Nick, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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A. A.
Mar 28, 2024
Verified reviewEverything was delivered fast and in great condition! Price was much lower than expected! Enjoy watching installation and review videos from RzEV. Looking forward to installing these shocks! Thank you!
Reply from Rzev.com
Charles, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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A. A.
Feb 13, 2024
Verified reviewThe team was very responsive in my order email and proactively refunded me overcharge due to price adjustment. I really appreciated the teams' honesty and service. I highly recommend this business to everyone.
Reply from Rzev.com
Ziguang, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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A. A.
Feb 13, 2024
Verified reviewThis company exemplifies great customer service! Buy with confidence!
Reply from Rzev.com
Jay, Thank you for the great review, we greatly appreciate it! I'm happy to hear that we have been able to help you with your build. We do what we can to provide the best possible experience shopping with us and provide quick shipping times as well. Please don't hesitate to contact us with any other questions. Please let us know if you have any other questions. Best Regards, Customer Care
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A. A.
Feb 10, 2024
Verified reviewGreat product! Outshines the cheaply made OEM carpets and also covers the dead pedal while staying firmly attached to the floor!
Reply from Rzev.com
Stephen, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care
Reply from A. A.
I forget to mention the fast shipping speed... oh well
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A. A.
Jan 19, 2024
Verified reviewSlow shipping and slow response. Nobody had definite answers because they don’t keep items in stock. They are a middle man. Buy directly from the manufacturers.
Reply from Rzev.com
Raymond, I am sorry to hear about your experience. I wanted to take a moment to provide some information. To note, we are not a middle man. We have warehouses where we stock parts and can get parts directly from the manufacturers as well. Unfortunately, not all parts can be stocked at our warehouses or if we run out of stock, we we have order them directly. On your order, we did had to order it directly as it was not in stock with us. Thought we do work as close as possible with the manufacturers, some may be slower to ship or provide us proper updates. We make sure to also keep our customers updated and have been providing you with updates regarding the order. We understand that delays can be frustrating. However, we always ensure our customers are aware of the delays and to update them as well. Please feel free to let us know if you have any other questions. Best Regards, Customer Care
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A. A.
Jan 17, 2024
Verified reviewI was a little concerned ordering for the first time from rzev, being that I live in Hawaii. But to my surprise, I received my shocks a couple days after placing my order. Great prices. Awesome service!
Reply from Rzev.com
Terry, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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A. A.
Jan 10, 2024
Verified reviewAmazing customer service. Crazy fast shipping. Love my shocks.
Reply from Rzev.com
Nicholas, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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A. A.
Dec 9, 2023
Verified reviewThey mailed the wrong part and are slow on fixing the problem. Telling me they have to talk to the manufacturer when they can clearly see from the pictures that it is the wrong part. I want my part returned and they are trying to delay. I bought the part from them not the manufacturer.
Reply from Rzev.com
Leon, I am sorry to hear about your situation. I looked into your order and want to simply go over some details. We were notified of the issue on 12/5, when you reported there was a problem with the springs. We requested images to show the issue and have something to present to the manufacturer. Once we received the images on 12/6, we made sure that the images were sent to the manufacturer and the return/exchange process was started. When the manufacturer confirmed that these were missboxed on their end, they offered to send replacements or issue a full refund. By 12/7, the process was fully completed with you requesting a full refund. This was all completed within 2 business days total, with a full refund being processed through as well. Though we understand the frustrations with situations like this, we work hard to ensure all parties are well informed and taken care of. We made sure this was prioritized as well due to clear evidence that the manufacturer missboxed this set. I hope this helps better understand the situation. Please let us know if you have any other questions. Best Regards, Customer Care
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A. A.
Nov 7, 2023
Verified reviewRzEV's customer service and shipping speed is second to none.
Reply from Rzev.com
Nikolai, Thank you for the great review, we greatly appreciate it! I'm happy to hear that we have been able to help you with your build. We do what we can to provide the best possible experience shopping with us and provide quick shipping times as well. Please don't hesitate to contact us with any other questions. Please let us know if you have any other questions. Best Regards, Customer Care
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A. A.
Oct 24, 2023
Verified reviewThese parts immediately and fit perfectly. Easy to install. Reasonable price.
Reply from Rzev.com
Dorothy, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care
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A. A.
Oct 17, 2023
Verified reviewIncredibly fast shipping, excellent customer service, and price matching.
Reply from Rzev.com
Nikolai, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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A. A.
Oct 10, 2023
Verified reviewHad the product I was looking for at a good price. Shipping was fast and everything came as described.
Reply from Rzev.com
Hello Joshua, Thank you for the great review, we greatly appreciate it! I'm happy to hear you found what you were looking for. We work hard to ensure we carry the best possible parts, provide the best possible customer service, and ensure parts arrive as quickly as possible as well. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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A. A.
Oct 10, 2023
Verified reviewGreat prices and great service. With super fast shipping. This is a great company.
Reply from Rzev.com
Hello John, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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