Customer reviews
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Very fast shipping (same day, in fact) and great price but sent defective product and made me go to the manufacturer for replacement.
Review of , following an experience of by COLIN S.
Answer by rzev.comFlagColin, Thank you for feedback, we greatly appreciate it! I am sorry to hear that the part arrived defective. Since all parts are shipped exactly as the manufacturer sent them, we cannot open them to inspect every product. We trust that the manufacturer sent out the product free of defects and in working order. However, defects, damages, or other issues can occur during transit, transportation, or handling. For this reason, the parts are covered under warranty and insurance to cover any potential damages. However, due to how the manufacturer is setup, they request that issues with defective or faulty products be directed directly to them. This ensure that it is troubleshooted properly by their experienced techs and if something is damaged, a replacement is sent directly from their warehouses. This ensure that it arrives exactly as they send them out. We understand that this can be frustrating. But we do everything within our power to ensure that parts are safely transported and will be fully covered if anything does occur. Please feel free to contact us if you have any other questions. Best Regards, Customer Care
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Great products and quality, fast shipping with good prices
Review of , following an experience of by BENNY P.
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Great price and quickly shipped. thank you
Review of , following an experience of by BOBBY M.
Answer by rzev.comFlagBobby, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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Good price, fast shipping, excellent seller!
Review of , following an experience of by COLLIN B.
Answer by rzev.comFlagCollin, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Upgraded to Tein endura pro non adjustable for tesla. This is a no brainer. Way better than stock! Wish I ordered them sooner.
Review of , following an experience of by NICK S.
Answer by rzev.comFlagNick, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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Everything was delivered fast and in great condition! Price was much lower than expected! Enjoy watching installation and review videos from RzEV. Looking forward to installing these shocks! Thank you!
Review of , following an experience of by CHARLES G.
Answer by rzev.comFlagCharles, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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This company exemplifies great customer service! Buy with confidence!
Review of , following an experience of by JAY C.
Answer by rzev.comFlagJay, Thank you for the great review, we greatly appreciate it! I'm happy to hear that we have been able to help you with your build. We do what we can to provide the best possible experience shopping with us and provide quick shipping times as well. Please don't hesitate to contact us with any other questions. Please let us know if you have any other questions. Best Regards, Customer Care
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The team was very responsive in my order email and proactively refunded me overcharge due to price adjustment. I really appreciated the teams' honesty and service. I highly recommend this business to everyone.
Review of , following an experience of by ZIGUANG W.
Answer by rzev.comFlagZiguang, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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Great product! Outshines the cheaply made OEM carpets and also covers the dead pedal while staying firmly attached to the floor!
Review of , following an experience of by STEPHEN A.
Answer by rzev.comFlagStephen, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care
Answer by Stephen AFlagI forget to mention the fast shipping speed... oh well
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Slow shipping and slow response. Nobody had definite answers because they don’t keep items in stock. They are a middle man. Buy directly from the manufacturers.
Review of , following an experience of by RAYMOND K.
Answer by rzev.comFlagRaymond, I am sorry to hear about your experience. I wanted to take a moment to provide some information. To note, we are not a middle man. We have warehouses where we stock parts and can get parts directly from the manufacturers as well. Unfortunately, not all parts can be stocked at our warehouses or if we run out of stock, we we have order them directly. On your order, we did had to order it directly as it was not in stock with us. Thought we do work as close as possible with the manufacturers, some may be slower to ship or provide us proper updates. We make sure to also keep our customers updated and have been providing you with updates regarding the order. We understand that delays can be frustrating. However, we always ensure our customers are aware of the delays and to update them as well. Please feel free to let us know if you have any other questions. Best Regards, Customer Care
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I was a little concerned ordering for the first time from rzev, being that I live in Hawaii. But to my surprise, I received my shocks a couple days after placing my order. Great prices. Awesome service!
Review of , following an experience of by TERRY T.
Answer by rzev.comFlagTerry, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Amazing customer service. Crazy fast shipping. Love my shocks.
Review of , following an experience of by NICHOLAS H.
Answer by rzev.comFlagNicholas, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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They mailed the wrong part and are slow on fixing the problem. Telling me they have to talk to the manufacturer when they can clearly see from the pictures that it is the wrong part. I want my part returned and they are trying to delay. I bought the part from them not the manufacturer.
Review of , following an experience of by LEON J.
Answer by rzev.comFlagLeon, I am sorry to hear about your situation. I looked into your order and want to simply go over some details. We were notified of the issue on 12/5, when you reported there was a problem with the springs. We requested images to show the issue and have something to present to the manufacturer. Once we received the images on 12/6, we made sure that the images were sent to the manufacturer and the return/exchange process was started. When the manufacturer confirmed that these were missboxed on their end, they offered to send replacements or issue a full refund. By 12/7, the process was fully completed with you requesting a full refund. This was all completed within 2 business days total, with a full refund being processed through as well. Though we understand the frustrations with situations like this, we work hard to ensure all parties are well informed and taken care of. We made sure this was prioritized as well due to clear evidence that the manufacturer missboxed this set. I hope this helps better understand the situation. Please let us know if you have any other questions. Best Regards, Customer Care
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RzEV's customer service and shipping speed is second to none.
Review of , following an experience of by NIKOLAI L.
Answer by rzev.comFlagNikolai, Thank you for the great review, we greatly appreciate it! I'm happy to hear that we have been able to help you with your build. We do what we can to provide the best possible experience shopping with us and provide quick shipping times as well. Please don't hesitate to contact us with any other questions. Please let us know if you have any other questions. Best Regards, Customer Care
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These parts immediately and fit perfectly. Easy to install. Reasonable price.
Review of , following an experience of by DOROTHY K.
Answer by rzev.comFlagDorothy, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care
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Incredibly fast shipping, excellent customer service, and price matching.
Review of , following an experience of by NIKOLAI L.
Answer by rzev.comFlagNikolai, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Great prices and great service. With super fast shipping. This is a great company.
Review of , following an experience of by JOHN D.
Answer by rzev.comFlagHello John, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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Had the product I was looking for at a good price. Shipping was fast and everything came as described.
Review of , following an experience of by JOSHUA G.
Answer by rzev.comFlagHello Joshua, Thank you for the great review, we greatly appreciate it! I'm happy to hear you found what you were looking for. We work hard to ensure we carry the best possible parts, provide the best possible customer service, and ensure parts arrive as quickly as possible as well. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
Reviews displayed in chronological order