Customer reviews
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I purchased a set of 4 tires through Walmart, fulfilled by Rzev but only 2 tires showed up. I had to call customer service to Walmart and they contacted RZEV. Rzev, then fulfilled the remaining 2 tires, because they apparently had listed it wrong.
Review of , following an experience of by CHARLES C.
Answer by rzev.comFlagCharles, There may be some confusion here. We do not offer or sell any tires on our site. We are also certainly not connected to Walmart in any way as well. Reviewing your order, it appears you ordered shocks from us. If you found our service and parts to your satisfaction, please feel free to let us know. Best Regards, Customer Care
Answer by Charles CFlagOh, that's right! I put the shocks in 2 days ago and my Model Y is a lot smoother now. Shipping took around 5 days but they arrived in good condition. The install was not straightforward and there were practically no instructions except for the torque for the tophat to piston nut. And there was no dust boot foot. The original one from tesla shocks will not fit over the Teins. And as Tein recommended not using bumpstops, the dust boot will not stay up in the tophat. To remedy this problem, I glued the boot to the tophat and zip tied the lower part of the dustboot to the top section of the shock.
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Very easy to deal with. Confirmed fitment before shipping and it was nice knowing they double check before wasting time sending wrong item. Definitely recommend
Review of , following an experience of by ROB B.
Answer by rzev.comFlagRob, Thank you for your positive feedback! We're glad to hear that our team was able to confirm fitment for your order before shipping. Ensuring that our customers receive the correct parts is a top priority for us. We appreciate your recommendation and look forward to assisting you again for any future upgrades to your vehicle. Best Regards, Customer Care
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I purchased a product, not knowing it's not adjustable and found out after talking to them. They're kind enough to give me a discount for acquiring the right product.
Review of , following an experience of by ROBERT L.
Answer by rzev.comFlagRobert, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care
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I order a hood protecter/bug deflector, just the way it shows on the internet for the prize of $88.99 plus shipping and tax for the total of $111.41. When I received the item it turns out to be a hood protector. I text the seller and asked for a return, their advice was two choices and nothing else, I chose the 2nd choice to pay 15% for restocking fee and pay for the return the return amount was $38.00. I sent the item back to the address that it came from, I get an email from the seller telling me that I sent the item to the wrong address and it will be an additional $37 to send it to their warehouse. All this for an item that was the wrong item that was sent to me to begin with, they claim that I order a hood protector, That item does nothing other than to protect the front of the hood it fits flat at the front of the hood, it's useless. They can shove it up where the sun don't shine. This is one company that I will not be ordering from ever.
Review of , following an experience of by CIRILO J.
Answer by rzev.comFlagCirilo, I am sorry to hear about your experience with us. I do wish to take this opportunity to clear up some information. To note, the part that you ordered was labeled on our site as a hood visor/protector (AVS Aeroskin Hood Protector/Deflector). We do not state anywhere on there that it is a bug deflector in any way. In your initial email, this was your main concern; that it was not a bug deflector. When you reached out to us, we immediately began the return process. We sent you the email asking the return option you wished to select. However, you never replied to this. In the normal process, you would simply reply to the email to confirm which option you wish to select and we would have provided the RMA number, address, and any other details that may be needed. However, instead, your returned it to the address on the label. This address is our main office location, which we do specify is not where returns can be made to. In the returned product, you also included a note on which option you wanted to select. This should have been included in an email reply, which would have proceeded to the final steps of the return. Due to this being sent back without the RMA number and to the incorrect address, we took the next step to forward it to the correct location as a courtesy and deducted the shipping costs from the overall refund. Please note most other companies would have just refused the item. If you would have followed the normal returns procedure, the refund amount would have been more and the overall process would have been much faster. We understand that this can be frustrating, but we can assure you that everything would have gone smoothly if you would had simply replied to our email. Please let us know if you have any other questions. Best Regards, Customer Care
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Excellent communication from them start to finish, and they shipped everything in a very timely manner.
Review of , following an experience of by JOSH F.
Answer by rzev.comFlagJosh, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care
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Good end product with a lowered Tesla just took longer then we though. Over all I would take my Tesla back
Review of , following an experience of by SEBASTIAN H.
Answer by rzev.comFlagSebastian, Thank you for the positive review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care
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The site was easy to navigate to what you're looking for. Just select your make and model and the items shown will fit your vehicle.
Review of , following an experience of by TOUNGIA X.
Answer by rzev.comFlagToungia, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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The shocks tein endurapro plus tesla model 3 long range has changed my ride for the better. It’s life changing. It’s smooth like butter, I highly recommend for 2018 to 2023 on model y or 3. Support was great to respond and address any concerns I may have. I wish they would list this product for tm3 long range as a direct fit because it fits perfectly.
Review of , following an experience of by NOEL N.
Answer by rzev.comFlagNoel, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
Answer by Noel NFlagHopefully your able to update your website I was looking to order a set of tein endura plus for my friend he wanted to know the price. It’s only showing up for newer and performance model 3 & y not 2018 model and up. It’s a direct fitment hopefully one day you’ll be able to update .
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Small hiccup with payment, but RZEV was on it and got it sorted out. Great service.
Review of , following an experience of by ERICH R.
Answer by rzev.comFlagErich, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care
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Shocks for Tesla Model Y arrived quickly, well-packaged and in excellent condition. There is one thing that could make this five-star experience even better: Tesla recommends that some of the nylock nuts be replaced when servicing shocks. It would be a nice gesture to include replacements for these nylocks with your shock kit. This would be an inexpensive way to maximise the reliability and safety of the install for your customers.
Review of , following an experience of by PEARLIE B. *
*Pseudonymized data at the request of the author
Answer by rzev.comFlagHello, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care
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The shipping was unexpectedly fast at first I got nervous because it had been 1 1/2 business days and I didn’t get a shipped notification but then when I got home the same 2nd day my springs were there. Overall 10/10 on the service I am satisfied
Review of , following an experience of by JOHNYJOE Z.
Answer by rzev.comFlagJohnyjoe, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Very fast shipping (same day, in fact) and great price but sent defective product and made me go to the manufacturer for replacement.
Review of , following an experience of by COLIN S.
Answer by rzev.comFlagColin, Thank you for feedback, we greatly appreciate it! I am sorry to hear that the part arrived defective. Since all parts are shipped exactly as the manufacturer sent them, we cannot open them to inspect every product. We trust that the manufacturer sent out the product free of defects and in working order. However, defects, damages, or other issues can occur during transit, transportation, or handling. For this reason, the parts are covered under warranty and insurance to cover any potential damages. However, due to how the manufacturer is setup, they request that issues with defective or faulty products be directed directly to them. This ensure that it is troubleshooted properly by their experienced techs and if something is damaged, a replacement is sent directly from their warehouses. This ensure that it arrives exactly as they send them out. We understand that this can be frustrating. But we do everything within our power to ensure that parts are safely transported and will be fully covered if anything does occur. Please feel free to contact us if you have any other questions. Best Regards, Customer Care
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Great products and quality, fast shipping with good prices
Review of , following an experience of by BENNY P.
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Good price, fast shipping, excellent seller!
Review of , following an experience of by COLLIN B.
Answer by rzev.comFlagCollin, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Great price and quickly shipped. thank you
Review of , following an experience of by BOBBY M.
Answer by rzev.comFlagBobby, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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Upgraded to Tein endura pro non adjustable for tesla. This is a no brainer. Way better than stock! Wish I ordered them sooner.
Review of , following an experience of by NICK S.
Answer by rzev.comFlagNick, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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Everything was delivered fast and in great condition! Price was much lower than expected! Enjoy watching installation and review videos from RzEV. Looking forward to installing these shocks! Thank you!
Review of , following an experience of by CHARLES G.
Answer by rzev.comFlagCharles, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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This company exemplifies great customer service! Buy with confidence!
Review of , following an experience of by JAY C.
Answer by rzev.comFlagJay, Thank you for the great review, we greatly appreciate it! I'm happy to hear that we have been able to help you with your build. We do what we can to provide the best possible experience shopping with us and provide quick shipping times as well. Please don't hesitate to contact us with any other questions. Please let us know if you have any other questions. Best Regards, Customer Care
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The team was very responsive in my order email and proactively refunded me overcharge due to price adjustment. I really appreciated the teams' honesty and service. I highly recommend this business to everyone.
Review of , following an experience of by ZIGUANG W.
Answer by rzev.comFlagZiguang, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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Great product! Outshines the cheaply made OEM carpets and also covers the dead pedal while staying firmly attached to the floor!
Review of , following an experience of by STEPHEN A.
Answer by rzev.comFlagStephen, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care
Answer by Stephen AFlagI forget to mention the fast shipping speed... oh well
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Slow shipping and slow response. Nobody had definite answers because they don’t keep items in stock. They are a middle man. Buy directly from the manufacturers.
Review of , following an experience of by RAYMOND K.
Answer by rzev.comFlagRaymond, I am sorry to hear about your experience. I wanted to take a moment to provide some information. To note, we are not a middle man. We have warehouses where we stock parts and can get parts directly from the manufacturers as well. Unfortunately, not all parts can be stocked at our warehouses or if we run out of stock, we we have order them directly. On your order, we did had to order it directly as it was not in stock with us. Thought we do work as close as possible with the manufacturers, some may be slower to ship or provide us proper updates. We make sure to also keep our customers updated and have been providing you with updates regarding the order. We understand that delays can be frustrating. However, we always ensure our customers are aware of the delays and to update them as well. Please feel free to let us know if you have any other questions. Best Regards, Customer Care
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I was a little concerned ordering for the first time from rzev, being that I live in Hawaii. But to my surprise, I received my shocks a couple days after placing my order. Great prices. Awesome service!
Review of , following an experience of by TERRY T.
Answer by rzev.comFlagTerry, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Amazing customer service. Crazy fast shipping. Love my shocks.
Review of , following an experience of by NICHOLAS H.
Answer by rzev.comFlagNicholas, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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They mailed the wrong part and are slow on fixing the problem. Telling me they have to talk to the manufacturer when they can clearly see from the pictures that it is the wrong part. I want my part returned and they are trying to delay. I bought the part from them not the manufacturer.
Review of , following an experience of by LEON J.
Answer by rzev.comFlagLeon, I am sorry to hear about your situation. I looked into your order and want to simply go over some details. We were notified of the issue on 12/5, when you reported there was a problem with the springs. We requested images to show the issue and have something to present to the manufacturer. Once we received the images on 12/6, we made sure that the images were sent to the manufacturer and the return/exchange process was started. When the manufacturer confirmed that these were missboxed on their end, they offered to send replacements or issue a full refund. By 12/7, the process was fully completed with you requesting a full refund. This was all completed within 2 business days total, with a full refund being processed through as well. Though we understand the frustrations with situations like this, we work hard to ensure all parties are well informed and taken care of. We made sure this was prioritized as well due to clear evidence that the manufacturer missboxed this set. I hope this helps better understand the situation. Please let us know if you have any other questions. Best Regards, Customer Care
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RzEV's customer service and shipping speed is second to none.
Review of , following an experience of by ALLY K. *
*Pseudonymized data at the request of the author
Answer by rzev.comFlagNikolai, Thank you for the great review, we greatly appreciate it! I'm happy to hear that we have been able to help you with your build. We do what we can to provide the best possible experience shopping with us and provide quick shipping times as well. Please don't hesitate to contact us with any other questions. Please let us know if you have any other questions. Best Regards, Customer Care
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These parts immediately and fit perfectly. Easy to install. Reasonable price.
Review of , following an experience of by ABEL R. *
*Pseudonymized data at the request of the author
Answer by rzev.comFlagDorothy, Thank you for the great review, we greatly appreciate it! I'm happy to hear we have been able to help you with your upgrading needs. We do what we can to offer great parts, customer service, and shipping. Please feel free to let us know if you have any other questions or comments. Best Regards, Customer Care
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Incredibly fast shipping, excellent customer service, and price matching.
Review of , following an experience of by MIRACLE C. *
*Pseudonymized data at the request of the author
Answer by rzev.comFlagNikolai, Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear you received your parts so quickly. We work hard to ensure our customer are well taken care of. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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Great prices and great service. With super fast shipping. This is a great company.
Review of , following an experience of by AUSTEN T. *
*Pseudonymized data at the request of the author
Answer by rzev.comFlagHello John, Thank you for the great review, we greatly appreciate it! I'm happy to hear you had an overall great experience shopping with us. We work hard to ensure we provide the best possible parts, customer service, and shipping times. Please feel free to contact us with any other questions or comments. Best Regards, Custom Care
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Had the product I was looking for at a good price. Shipping was fast and everything came as described.
Review of , following an experience of by JESS W. *
*Pseudonymized data at the request of the author
Answer by rzev.comFlagHello Joshua, Thank you for the great review, we greatly appreciate it! I'm happy to hear you found what you were looking for. We work hard to ensure we carry the best possible parts, provide the best possible customer service, and ensure parts arrive as quickly as possible as well. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions. Best Regards, Customer Care
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