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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Nov 12, 2022
Verified reviewWorking with the Natural Sapphire Company was outstanding. Using the website to view the inventory and then develop a model was quick, easy, and informative. The jewelry arrived on time as promised and looks tremendous. Lastly, and certainly not least, Lauren was super helpful with her insight and excellent idea suggestions. I will be a returning customer. Truly a top-notch experience.
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A. A.
Nov 12, 2022
Verified reviewTheir website was easy to use. It was helpful to compare different ring types and designs. The custom 3D image was incredibly helpful to get a good idea of what your exact selected ring would actually like. They estimated it would take about 3 weeks to create and ship the ring, and their estimate was almost exactly right. It took just slightly less than 3 weeks for me to receive the ring after purchase. It came in a large box with some cleaning solution, all the documents describing the ring, as well as the actual box containing the ring. The ring matched what I expected from the 3D rendering. I worked with Neli Maduwanthi as my sales representative.
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A. A.
Nov 11, 2022
Verified reviewKatherine was not only very responsive but also incredibly helpful with my purchase. 10/10
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A. A.
Nov 10, 2022
Verified reviewNot only does The Natural Sapphire Company have an amazing variety of Sapphires to chose from, but they have Anna to give you the most enjoyable customer experience ever! The site gives you several ways to view the stone of your choice, many beautiful settings, a variety of metals, and the ability to see the sapphire in the setting before purchasing. Anna walked me through the entire process, told me what to expect, and was just a delight, right through to the follow up. I absolutely love my ring - the cut, the color, the gorgeous setting - it's the gift that keeps on giving!
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A. A.
Nov 10, 2022
Verified reviewThey work with you to get the piece you order in time for your day. Easy process
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A. A.
Nov 9, 2022
Verified reviewI found the natural sapphire company on line and was looking for a blue Sapphire. I found just what I wanted so took a chance and ordered it. To my surprise I received it in 3 days. I am so pleased with this stone, it is so gorgeous! I would recommend this company to anyone looking for sapphires.
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A. A.
Nov 9, 2022
Verified reviewBig selection Great price Great service
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A. A.
Nov 9, 2022
Verified reviewThis is the second time I have purchased from The Natural Sapphire Collection Company. I was pleased with my purchase of a loose sapphire so this time l had them make earrings and a necklace. They have turned out beautifully. Lauren is very knowledgeable and helpful. Thank you for a great experience and beautiful jewelry.
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A. A.
Nov 8, 2022
Verified reviewI purchased a stone as a birthday present and Neli was very helpful and was able to provide good guidance and follow through. Overall the experience was good and quite streamlined. The pictures that were provided online corresponded to the stone that was supplied. I will likley use these guys again in the future.
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A. A.
Nov 6, 2022
Verified reviewi love it. will recommend this to my peers
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A. A.
Nov 5, 2022
Verified reviewLauren is amazing and highly recommended
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A. A.
Nov 3, 2022
Verified reviewKatherine at The Natural Sapphire Company was very helpful and patient with the whole process- from custom designing the ring to purchasing, she guided me and my partner through every step. I highly recommend The Natural Sapphire Company for custom, high-quality, ethically crafted jewelry.
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A. A.
Nov 3, 2022
Verified reviewThe emerald stud earrings are beautiful. The color is the exact shade I like. They are exactly what I wanted. Thanks, Lauren, for your help.
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A. A.
Nov 3, 2022
Verified reviewI wanted a beautiful, unique ring to celebrate a milestone in my life. Lauren worked with me to choose the perfect sapphire and custom setting. She was responsive, patient and incredibly helpful; I went through numerous stones and settings before finding the perfect combination. Lauren provided multiple renderings and provided her opinions/recommendations when asked. My ring arrived earlier than expected and was even more stunning than the rendering. The experience was very pleasant and even though everything was conducted online I felt taken care of and valued as a customer. I could not be happier with my ring - I rarely take it off - and I get so many compliments. Thank you Lauren and the Natural Sapphire Company for creating this beautiful ring for me and making the experience a pleasant one! I highly recommend this company, and especially Lauren!
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A. A.
Nov 3, 2022
Verified reviewI purchased a sapphire pendant for our 45th anniversary. I found a picture of the one I wanted and ordered it. It was exactly what I wanted. It arrived in a beautiful wooded box at my door. My wife was so pleased. The whole process went without a hitch. I would recommend THE NATURAL SAPPHIRE COMPANY without reservations.
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A. A.
Nov 3, 2022
Verified reviewWebsite navigation was a breeze, was able to easily put together my order, and Lauren was very helpful when we talked on the phone to arrange pickup for the piece. This was my second purchase, and would gladly use them again in the future :)
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A. A.
Nov 2, 2022
Verified reviewSite was easy to navigate, requested a 3D rendering of the jewelry and got a return email from Anna quickly after. Working with Anna was great, she was very helpful and answered all questions I had in a timely manner.
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A. A.
Nov 1, 2022
Verified reviewThe whole process - from designing and ordering the ring, to delivery - was seamless. Lauren was very helpful throughout the process, and provided several renderings of our design options before we made a decision, and the ring looks even better in person than it did in the pictures. 10/10 experience, definitely recommend!
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A. A.
Nov 1, 2022
Verified reviewMy necklace is beautiful, and Neli took great that I was happy with it.
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A. A.
Oct 29, 2022
Verified reviewCatherine was wonderful she made us several renditions and we ended up purchasing from her within a few days
Reviews displayed in chronological order
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