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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Dec 23, 2022
Verified reviewAfter 12 years of not having a proper wedding ring for my wife I decided to finally get her an emerald wedding band. She loves emeralds and has a very nice emerald tennis bracelet and pendant I wanted to coordinate with. I found the perfect ring at the Natural Emerald Company. Katherine helped me at every step of the way, was able to stay on top of production and get the ring to us before we anticipated it. The customer service we received was incredible. Katherine immediately responded to my many emails. We also sent my wife's tennis bracelet to NEC to have a stone replaced, within a week we received the bracelet back, a perfectly matched stone, you could not even tell which emerald was actually missing. The quality is astounding, the customer service was over the top. The rest of the world needs to take some lessons from NEC.. We will be working with Katherine to find the perfect earrings to match. If you are looking for top quality jewelry and want personal service and be treated as a human, look no further the Natural Emerald Company!
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A. A.
Dec 23, 2022
Verified reviewGreat selection especially for loose stones. Super helpful rep and impressive delivery speed.
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A. A.
Dec 22, 2022
Verified reviewWe are very pleased with our rings from The Natural Sapphire Company. The service was great and the rings are beautiful.
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A. A.
Dec 21, 2022
Verified reviewLauren was incredibly helpful! Loved my first purchase so much that I had to make another.
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A. A.
Dec 21, 2022
Verified reviewThe best customer service I've experienced. I purchased a loose stone and it was stunning, more beautiful than pictures, and Lauren was amazing to work with. Can't recommend highly enough. They have made a customer for life.
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A. A.
Dec 21, 2022
Verified reviewThis was a great experience. I love the detailed photos and measurements of the stones. Also, their return policy made my purchase stress-free. Neli was wonderful reaching out to make sure I was happy with my purchase. I would not hesitate to do business with The Natural Emerald Company again!
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A. A.
Dec 20, 2022
Verified reviewThank you Natural Sapphire Company for the made to order engagement ring! The clear sapphire and rose gold band came out beautiful! Very happy with the customer service and build.
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A. A.
Dec 20, 2022
Verified reviewWonderful selection of beautiful sapphires in a wide variety of sizes and shapes. Lauren Kelly-Nelson was very helpful and made my transaction smooth as silk. I would highly recommend The Natural Sapphire Company!
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A. A.
Dec 20, 2022
Verified reviewLauren is amazing. She was very informative, responsive and on top of things. I had requested an earlier date for the delivery of the ring and Lauren immediately adjusted the production date to fit my timelines and surprisingly the ring arrived a week before the date she promised. The Ring looks amazing!!
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A. A.
Dec 20, 2022
Verified reviewThey are great and I will purchase all my jewelry from them from now on.
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A. A.
Dec 20, 2022
Verified reviewGreat experience in purchasing my ring. Lauren is very accommodating to my requests and had a great experience right from stone selection to receiving the ring in mail. Thank you Lauren!
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A. A.
Dec 20, 2022
Verified reviewLauren was great to work with and made the process of purchasing an engagement ring very easy! The ring came beautifully packaged. Would highly recommend!
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A. A.
Dec 20, 2022
Verified reviewExcellent Service and the Gemstones exactly as described. Marie is an excellent expert and has helped me with a pair of sapphires here and an Emerald in their sister store. will continue my collection with this website.
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A. A.
Dec 20, 2022
Verified reviewExcellent products! Amazing service and incredible staff!
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A. A.
Dec 20, 2022
Verified reviewThey are awesome and great quality work!!
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A. A.
Dec 20, 2022
Verified reviewExcellent service
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A. A.
Dec 20, 2022
Verified reviewexcellent Service and the Gemstone exactly as described. Marie helped me with my first emerald purchase in a collection i began with this website. Ive looked around other sites and This website offers the most information and the quality in pictures compared to others is amazing! very confident in my purchase.
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A. A.
Dec 17, 2022
Verified reviewGreat communication from Neli! Site makes it very easy to create custom orders, and the team will assemble digitally generated images to help you visualize the final product, which are almost identical to the product you will receive! My order took about three weeks to create, and the results were beautiful. Highly recommended.
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A. A.
Dec 17, 2022
Verified reviewGreat communication! Site makes it very easy to create custom orders, and the team will assemble digitally generated images to help you visualize the final product, which are almost identical to the product you will receive! My order took about three weeks to create, and the results were beautiful. Highly recommended.
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A. A.
Dec 16, 2022
Verified reviewVery good service and communication. I was well looked after. The stone I bought was just what I wanted .
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