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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Apr 11, 2024
Verified reviewI found The Natural Sapphire Company in 2023 to splurge on a nice ring after having zero success at your average jewelers. A mere 6 months later and I have a mini collection! I love working with this company and appreciate the patience, flawless execution and the willingness to really work with me when I’m struggling to find just the right setting. I have ordered everything from loose gemstones to carefully created custom pieces and have zero complaints. Charlotte is the best to work with and look forward to many more creations with this outstanding company!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ari, Thank you very much for sharing your experience and choosing to work with us! It was such a pleasure working with you. We look forward to hearing from you again in the future.- Charlotte
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A. A.
Mar 28, 2024
Verified reviewIncredible service! So many beautiful genuine gems to choose from. Their website allows you to view and zoom in on each gem which really makes the shopping process fun from home. My girlfriend absolutely loved getting to pick out her emerald and ring setting. When we got the ring just a few weeks later it was so stunning that we couldn't stop staring at it. I would recommend this place 10 out 10 times!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kevin, Thank you very much for sharing your experience with us!
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A. A.
Mar 28, 2024
Verified reviewThis is our second time buying from The Natural Emerald Company with the help of Lauren! The service and stones provided are outstanding! I cannot recommend them enough.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Brandon, Thnak you very much for continued trust in us! We look forward to hearing from you again in the future. - Lauren
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A. A.
Mar 28, 2024
Verified reviewMy experience with the Natural Sapphire Company was excellent. From the ease of choosing/designing your piece on the web-site, to the customer service throughout the process, it couldn’t have been better. After choosing the stone and setting, Katherine guided me through every step until it was delivered. She made sure that everything was perfect—and it was. She loves it. Thanks guys!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi David, Thank you very much for choosing to work with us! I'm so happy to have helped. Enjoy the ring. - Katherine
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A. A.
Mar 27, 2024
Verified reviewGorgeous citrine, never seen a color close to this...great price & fast delivery. I'm absolutely impressed
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Linda, Thank you so much for choosing to work with us! - Neli
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A. A.
Mar 26, 2024
Verified reviewLovely that I could filter by the country of origin of the stone. Great comms throughout
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Neil, Thank you very much for your kind review! - Neli
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A. A.
Mar 23, 2024
Verified reviewI bought 2 items for my girlfriend over several months. Both came out looking better than I had even expected. The customer service and updates provided for completion and delivery were superb. A late order was even made ready for a delivery before Christmas, making Christmas morning just that much more special.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Taylor, Thank you very much for your continued trust in us! Your feedback means a lot to us. - Katherine
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A. A.
Mar 18, 2024
Verified reviewI really enjoyed using The Natural Sapphire website platform. It was very easy to navigate through to find exactly what you’re looking for. It was also a pleasure working with Marie, she was very kind and informative throughout the entire transaction and shipping process. I absolutely recommend using this company and will do so again in the future.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Preston, Thank you very much for your kind words! So happy to have helped. We look forward to hearing from you again in the future. - Marie
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A. A.
Mar 17, 2024
Verified reviewExcellent! Beautiful ring and earrings. Amazing customer service. Truly personalized. Highly recommend!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jennifer, Thank you very much for your kind review and for the recommendation! - Lauren
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A. A.
Mar 15, 2024
Verified reviewMarie, my associate, was very helpful. The rings are beautiful, and the process painless.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Joshua, Thank you very much for your kind review! I am so glad you found the rings are beautiful. They are so special! Enjoy - Marie
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A. A.
Mar 15, 2024
Verified reviewMy experience with The Natural Sapphire Company was excellent. Lauren was my contact. She was wonderful and patient while answering all my questions. I purchased a gorgeous sapphire and diamond ring. I love it. I do recommend The Natural Sapphire Company.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much for sharing your experience with us! I'm glad you love the ring. Enjoy! - Lauren
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thnak you very much for your kind review and fpor the recommendation! So happy to have helped. Enjoy the ring! - Lauren
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A. A.
Mar 14, 2024
Verified reviewKudos to Katherine and the design team at The Natural Emerald Company. Over the past 18 months, I worked with Katherine on two separate pieces of jewelry, but they were, for the most part, pretty standard pieces. Each came out great and my wife was extremely pleased with each, especially the ruby ring. I sent Katherine a picture of an emerald ring that my wife owns and loves. I wanted to come up with a slider to match the ring for her gold omega necklace. Katherine and her team had to design a custom slider. They nailed the design. In fact, she sent out two separate wax pieces to ensure the opening of the slider would fit over the clasp and match the emerald ring. The first was mold was too small. So glad they created the molds. How's that for customer service and attention to the details?? You would think that the ring and slider were designed by the same person at the same time. What a match!! On a side note, who's needs a Tiffany gift box when the gift boxes that The Natural Emerald Company uses blow away a Tiffany box, especially the box with a window to view the slider I bought. Awesome box!! It is rich looking with weight to it. Yes, I will continue to purchase jewelry from Katherine for my wife. I thoroughly enjoy working with her. If you have not checked them out, I suggest you give them a try. You will not be disappointed. Jeff G. 3/13/24
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jeffrey, Thank you very much for sharing your experience with us! I'm so happy to have helped. Your pieces are so special! We look forward to hearing from you again in the future. - Katherine
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A. A.
Mar 11, 2024
Verified reviewThey were very helpful in ensuring the process was easy enough and the ring is amazing.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Justin, Thank you very much for sharing your experience with us! Neli
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A. A.
Mar 9, 2024
Verified reviewWas able to find the perfect sapphire that was a colour changing stone. Very pleased with the service and the online assistance. Highly recommend!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Diva, Thank you very much for your kind review and for the recommendation! - Charlotte
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A. A.
Mar 8, 2024
Verified reviewKatherine was super helpful throughout the whole process. Options were easy to choose from, and the ring came super fast!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jacob, Thank you very much! So happy to have helped. - Katherine
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A. A.
Mar 1, 2024
Verified reviewEverything was great, the ring and service was incredible and the price was right, we love the ring
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Brad, Thank you very much for sharing your experience! Enjoy the ring. - Neli
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A. A.
Feb 29, 2024
Verified reviewProduct selection, easy-to-use website, customer support (Lauren is wonderful), and timely updates on the order are reasons why the company deserves a 5-star rating.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much for your kind words! Your feedback means a lot to us. - Lauren
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A. A.
Feb 28, 2024
Verified reviewThe service is responsive and they are not afraid to iterate the design to fully satisfy their client. The website offers such a large range of stones. The exchange is secured and express delivery time. Nothing bad to say.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Gregoire, Thank you very much for sharing your experience! We look forward to hearing from you again in the future. - Lauren
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A. A.
Feb 22, 2024
Verified reviewThe Natural Sapphire Company is a wonderful option to finding a stone that’s truly unique to person whose most unique to you. Let’s begin by saying that the service of Katherine Hoyt made my fiances ring dream come true. Katherine displayed true empathy and absolute trust in the process of my attaining our desired stone. The site itself can take some getting used to especially if you're building a ring but you get used to it. Not only does the site produce videos that accurately demonstrate the stones depths which made it easy for my fiance to find a stone to fall in love with, the stone itself is one of kind. We went to several jewelers to look at similar types and they did not compare in color or the Wow factor. This one feels like it was meant for her. The packaging and paperwork that the stone comes with is elite, gorgeous, and looks premium. It feels funny saying that because you'd expect it given what your spending but it should not be overlooked in the detail in a world that seems to be moving in a direction of cheaper, faster, and less quality. I leveraged Synchrony during my purchasing process to alleviate some of the upfront debt - make sure you work with your salesperson to use the account balance before you receive your card because it will take a while. My salesperson was gracious enough to hold my stone from being sold while I was approved. Again, your salesperson is the person you want to build the relationship with. Unless you're a baller and can just buy jewelry like a rap star in which case more power to you. Good luck on your journey and thanks to Katherine Hoyt for making mine complete.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Stephen, Thank you very much for choosing to work with us! - Katherine
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A. A.
Feb 21, 2024
Verified reviewI had an excellent experience buying a custom made engagement ring from The Natural Sapphire Company, from start to finish. The website is comprehensive and easy to navigate; there are many options for search filters, and lots of stones and settings to choose from. The images provided are clear and accurate. From the moment I decided to purchase from this company I have had fantastic customer service. Despite being in different time zones, Ashley provided timely and detailed email replies and catered to my every request during our collaboration on my ring design. I received exactly the information I needed, including additional images of the actual stone and rendering designs. The international payment process was quick and easy to understand, with all costs disclosed upfront. I found the website FAQ page very reassuring during this stage. All shipments from the company arrived quickly and were packed beautifully. When I received my ring I was very impressed with the presentation package, which was very professional and detailed. And, of course, my ring is even more beautiful than I had imagined. It was accurate to the images and renders, and looks very well made. My partner and I want to thank The Natural Sapphire Company for making our dream ring a reality.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Rachel, Thank you very much for choosing to work with us! It was such a pleasure working with you. Enjoy the ring! - Ashley
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