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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Aug 29, 2024
Verified reviewI purchased a gorgeous blue sapphire ring from The Natural Sapphire Company for my wife. It came out beautifully and my wife loves it. Thank you to Lauren for her help and support, I hope to work with them in the future.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much for your kind review! It means a lot to us. I am so glad she loves the ring. We look forward to hearing from you again in the future. - Lauren
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A. A.
Aug 28, 2024
Verified reviewMy boyfriend, now fiancé, wanted to get a very special ring for me. I wanted a sapphire rather than a diamond because that is my birthstone. He contacted The Natural Sapphire Company and was referred to Lauren. She found exactly the stone I had in mind and then designed the setting that best fit the ring and what I was looking for. She was knowledgeable, personable, communicative, and promptly responded to all questions both by email and phone. I could not have expected more from her or the ring. Thank you Lauren and TNSC!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Beth, Thank you very much for sharing your wonderful experience with us! So happy to have helped. We look forward to hearing from you again in the future. - Lauren
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A. A.
Aug 27, 2024
Verified reviewRing was recieved earlier than expected and was very well put together
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Mike, Thank you very much for your kind review! We look forward to hearing from you again in the future. - Marie
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A. A.
Aug 23, 2024
Verified reviewVery beautiful ring
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Thank you very much for your kind review!
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A. A.
Aug 23, 2024
Verified reviewNatural Sapphire produced a beautiful custom necklace for my wife. Working with Su Su was a pleasure.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Howard, Thank you very much for choosing to work with us! We really value your feedback and appreciate your honest review. - Su Su
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A. A.
Aug 17, 2024
Verified reviewshopped for an anniversary ring for my wife and was very satisfied with the shopping experience. excellent quality and excellent packaging and a lot to choose from. hannah was very helpful.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Dana, Thank you very much for choosing us for such a special moment! We're glad you had a great experience with us. - Hannah
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A. A.
Aug 15, 2024
Verified reviewKatherine Hoyt she was very helpful and professional.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Angela, Thank you very much for your kind words! So happy to have helped.
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A. A.
Aug 14, 2024
Verified reviewExcellent quality gems with a wide price range. I had excellent communication through out and the item arrived within a week from the USA to the Uk. I absolutely love my gem and will be buying from them again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Carolyn, Thank you very much for your fantastic review! I am so glad you love it. We look forward to hearing from you again in the future. - Hannah
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A. A.
Aug 14, 2024
Verified reviewI highly recommend Charlotte and The Natural Sapphire Company. She was very knowledgeable and so helpful throughout my research and purchase. I had some concerns about working with an online jeweler, but Charlotte went out of her way to answer all of my questions. I love my new earrings. I would absolutely work with her again!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jamie, Thank you very much for your kind review and for your recommendation! It was such a pleasure working with you. I am so glad you love the earrings. It is so special! Enjoy - Charlotte
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A. A.
Aug 14, 2024
Verified reviewEverything was really efficient and well managed
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kale, Thank you very much for your wonderful review! - Lauren
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A. A.
Aug 13, 2024
Verified reviewGreat website navigation, great customer service ; very attentative and responsive. Took a long time with my decision but never pressured. Very happy with my purchase and it's presentation. I would recommend getting their mold if buying a ring. So hard to determine how it will appear on someone's finger.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Robert, Thank you very much for choosing to work with us! It was such a pleasure working with you. We look forward to hearing from you again in the future. - Lauren
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A. A.
Aug 9, 2024
Verified reviewI purchased our wedding bands from The Natural Sapphire Company after my fiance had a very positive experience with them in finding my engagement ring. Neli and the production department were prompt, responsive, and gave helpful feedback regarding finished that were well- suited to the band designs we had selected. My fiance ultimately changed his mind upon initial receipt of his ring, and they were able to turn around the reworked band extremely quickly, which was very impressive and much appreciated.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alex, Thank you very much for choosing to work with us. It was such a pleasure to help you during this very special time. Congratulations to you both! - Neli
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A. A.
Aug 9, 2024
Verified reviewThanks to Marie Manathunga’s thoughtful assistance throughout my purchase process, my experience with the Natural Sapphire Company was truly exceptional. Marie was a joy to work with in my quest for a gemstone ring. She made the process so much more easier in her efforts and care to provide detailed information for every possible option and responding to every request with genuine interest to really help me make the best decision. Thank you so much! 🙏🏼
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A. A.
Aug 3, 2024
Verified reviewDetails matter, especially when purchasing fine jewelry! It was a super delight to work with Katherine H. a certified GIA gemologist (a gem in her own right) who guided and advised through a custom order. The process, support/service standards, insightful information online, and superior collection of gemstones made the experience genuinely outstanding. A special company with extraordinary staff going above and beyond!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jim, Thank you very much for your wonderful review! We're happy to hear you had a wonderful experience with us and look forward to working with you again in the future. - Katherine
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A. A.
Aug 2, 2024
Verified reviewLauren was excellent and gave me a reasonable amount of time towards my decision. Plus her knowledge was of great value. I recommend this company as I have returned three times.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Corinna, Thank you very much for your continued trust in us and for your recommendation! We really value your feedback and appreciate your honest review. - Lauren
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A. A.
Aug 1, 2024
Verified reviewI can't say enough good things about Lauren. She is a consummate saleswoman. Friendly, professional, intelligent, responsive, helpful, gives excellent advice, amenable and simply excellent in every capacity. I am extremely please with my purchase and I am a relatively experience buyer of jewelry. I actually first purchased an emerald from Tiffany before finding Lauren. I returned the purchase to Tiffany and couldn't be happier with what I have received from Natural Emeralds - a higher quality emerald that is both larger and a better value than what Tiffany sold me. Part way through the purchase, I found an emerald I liked even better and Natural Emeralds (via Lauren) was more than happy to make the switch and finished the specific setting I wanted in barely any extra time. She is outstanding.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much for your wonderful review. We are thrilled to hear that you had such a positive experience with us and that you're satisfied with your purchase. We look forward to hearing from you again in the future. - Lauren
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A. A.
Jul 28, 2024
Verified reviewI ordered a custom-made piece of jewelry and Marin and the crew at the natural sapphire company really came through! The ring that I received is absolutely stunning. I could not have asked for better customer service! I will definitely purchase from them again in the future.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Tim, Thank you very much for choosing to work with us. I am so glad you love the ring. It is so special! Enjoy - Marie
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A. A.
Jul 23, 2024
Verified reviewGreat product, great personal service
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Shirley, Thank you very much for your honest review! - Marie
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A. A.
Jul 23, 2024
Verified reviewCharlotte was very helpful and provided photos/videos of the stones. Very satisfied. Will purchase from this company again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Meredith, Thank you very much for your choosing to work with us! So happy to have helped. - Charlotte
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A. A.
Jul 16, 2024
Verified reviewEvery part of my experience with Natural Sapphire Co. was smooth and easy. I was able to select a beautiful custom band and a jewel that fit the setting. Lauren helped me throughout the process, helping me through the payment process, sending me mockups of the custom jewelry and taking the time to email me videos of the finished ring before shipping. The engagement ring came out beautiful and my fiancée loves it. I am grateful to Lauren and all the other people that helped me with this special purchase.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alex, Thank you very much for sharing your wonderful experience with us! It was such a pleasure to help you during this very special time. Congratulations to you both! - Lauren
Reviews displayed in chronological order
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