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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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R. O.
Feb 12, 2026
Verified reviewKatherine was wonderful and very communicative during the process especially when I was having difficulties with my credit card company
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! I’m glad I could help and make the process easier for you—it was a pleasure assisting you! - katherine
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William H.
Feb 11, 2026
Verified reviewMs Lauren was phenomenal in every way. Her and her team worked though more than a few designs to say the least in order make sure it was perfect. The selection is the best but the service stands above the rest. I was very very fortunate to have her help every step of the way !
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi William, Thank you so much for your kind words! I’m thrilled we could help you find the perfect design, and it was a pleasure working with you every step of the way. Your satisfaction means the world to us! - Lauren
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Vince R.
Feb 11, 2026
Verified reviewWebsite navigation was easy, customer service was helpful, and we got exactly what we wanted.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Vince, Thank you for your feedback! We’re glad the process was easy and that you got exactly what you wanted. - Neli
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Kurt L.
Feb 11, 2026
Verified reviewI wanted to purchase a ring for my wife for our anniversary. We made the mistake of going to another, well-known, jewelry store and got an astronomical cost and a guilt trip when the price tag simply didn't make sense. I was clearly frustrated and looked up alternatives. That's when I found the Natural Sapphire Company. I worked with Lauren, who is brilliant. I told her the exact type of sapphire my wife wanted, an approximate size, etc etc. This was the same stone and same size this other store was offering. Within 24 hours, Lauren had 8 options for me to explore and some approximate costs. These costs were less than 25% of the cost of the other store. They were willing to ship them to me to see, but that was pretty unnerving. With the cost difference, I was able to schedule an impromptu trip to New York for my wife and both kids, got to see some musicals, and got to meet with Lauren in person to pick the ring and setting. Within a month, the ring was on my wife's finger. We also had to have the ring resized, and Lauren made it ridiculously easy. To be fair, I will literally NEVER buy another stone or piece of Jewelry without exploring what these guys have to offer first. I look forward to doing business with them again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kurt, Thank you so much for your kind words! I’m thrilled we could help you find the perfect sapphire for your wife and make the process smooth and enjoyable. It was such a pleasure working with you in person, and I’m so glad everything came together for your special anniversary. We look forward to helping you with future pieces! - Lauren
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Alex K.
Feb 7, 2026
Verified reviewI’m extremely happy with the service — everything was fast, transparent, and exactly as described online. The product matches the description perfectly, and all shipping costs and taxes were communicated clearly from the start. I also really appreciated the thoughtful packaging of both the stone and its certificate. A special thank you to Lauren, who assisted me throughout the process. The whole experience felt very personal. She even turned the identity verification step — which I expected to be formal and tedious — into a warm introduction of herself and her values. It’s a small detail, but it made a big difference. Thank you so much, Lauren! I enthusiastically recommend this company to anyone looking for a trustworthy, transparent, and truly personal buying experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alex, Thank you so much for your wonderful feedback. I’m really happy to hear you had a positive experience and that everything was clear and as expected. It was a pleasure assisting you, and I truly appreciate your trust and recommendation. - Lauren
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Dennis B.
Feb 6, 2026
Verified reviewFast service, great communication and follow up, quality product.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Dennis, Thank you! We’re glad you’re happy with the service and your purchase. - Charlotte
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R. A.
Feb 6, 2026
Verified reviewThe Natural Sapphire Company is attentive, communicative, creative, trustworthy and delivers on target--at a great price. I have purchased three items over 5 years from the Natural Sapphire Company (engagement ring, wedding ring, and most recently a twin ring to complete the set on either side of the engagement ring) and all three have been perfect. Lauren is informative, collaborative, and friendly--a true professional.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your wonderful feedback! It’s been such a pleasure working with you over the years, and I’m thrilled that your pieces have been perfect. I truly appreciate your trust and kind words, and I look forward to helping you with any future creations! - Lauren
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M. J.
Feb 6, 2026
Verified reviewI have always wanted an emerald ring - anniversary and birthday month birthstone. It is my 30th anniversary this year and my husband bought me one to celebrate the occasion. Lauren was amazing to partner with and she was easy to work with as I navigated deciding on which emerald and which setting to complement the stone. I would highly recommend Lauren if you are interested in acquiring an emerald!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! I’m thrilled to hear that your emerald ring is helping celebrate such a special milestone. It was a pleasure helping you choose the perfect stone and setting, and I truly appreciate your recommendation. Wishing you a wonderful 30th anniversary! - Lauren
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R. M.
Jan 28, 2026
Verified reviewThe Emerald Company has been a pleasure to order with from beginning to end. Their costumer service agents are helpful, thorough, and kind. The jewelry came beautifully wrapped with care, and the appraisal papers were even thoughtfully organized in a folder. The jewelry itself is stunning and it is exactly what I had been looking for but couldn’t find anywhere else. I’m so pleased with my purchase!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the entire experience, from our customer service to the packaging and documentation. It truly means a lot to know the jewelry was exactly what you were looking for. We’re so pleased you’re happy with your purchase and appreciate your kind words. - Marie
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Pete K.
Jan 28, 2026
Verified reviewI had a genuinely great experience working with Amrita. From start to finish, she was thoughtful, knowledgeable, and incredibly attentive while helping me design my engagement ring. She really listened, explained things clearly and honestly, and never made me feel rushed or pressured. What could have been an overwhelming process felt calm and reassuring because of her guidance and eye for detail. Most importantly, Amrita truly understood how much the ring meant to me and treated the process with care and respect. I couldn’t have asked for a better person to work with.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Pete, Thank you so much for your kind and thoughtful words. It truly means a lot to me to know I could be part of such a special moment for you. I’m so glad the process felt calm and reassuring, and that the ring turned out just as you hoped. Wishing you both so much happiness, and thank you again for trusting me with something so meaningful.
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Nicolas P.
Jan 27, 2026
Verified reviewAwesome customer service by Neli and great product. My wife loves her new earrings.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Nicolas, Thank you so much! I’m so happy to hear that your wife loves her new earrings. It was a pleasure assisting you. - Neli
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Stan B.
Jan 25, 2026
Verified reviewThis is my second purchase with NRC. In both purchases I found it to be easy and rewarding. Excellent selection to choose from. You can buy ready made products. I used the custom made approach. Support team is wonderful. Responsive. You are kept informed through out the process. They deadlines given are kept. I'll use them again.i highly recommend NRC.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Stan, Thank you so much for your kind words and continued support! We’re thrilled to hear that both your purchases, including your custom pieces, were enjoyable and smooth. We truly appreciate your recommendation and can’t wait to assist you again in the future! - Lauren
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St R.
Jan 24, 2026
Verified reviewI had a wonderful experience designing a custom made ring with the Natural Sapphire Company. They were thoughtful, consultative and helpful in crafting the final product. I will definitely be back!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! We’re thrilled to hear you had a wonderful experience designing your custom ring. It was a pleasure assisting you, and we look forward to welcoming you back in the future! - Charlotte
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Dusknoir L.
Jan 22, 2026
Verified reviewBeautiful ring design and attentive and responsive buying experience that resulted in a timeless and high quality wedding anniversary ring, delivered as promised and ontime.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with your wedding anniversary ring and that you had a smooth and attentive experience with us. Your kind words mean a lot! - Lauren
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Edward H.
Jan 22, 2026
Verified reviewI purchased several rings over the last several months. The quality of the gem stones, settings and customer service was all that I desired. With the 3-D depiction of the gems on their website, you are able to see the facets of the stone in great detail, and they generously provide renderings of what your selected gem and setting will look like. I couldn’t be happier.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Edward, Thank you so much for your wonderful review! We’re thrilled to hear that you’re so pleased with your rings and that the quality, service, and 3-D renderings met your expectations. Your kind words mean a lot, and we’re so happy we could make your experience enjoyable! - Katherine
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Elena H.
Jan 20, 2026
Verified reviewIt was great experience: the whole process, beginning with request for information, online communication, meeting with the representative, selecting and ordering the product was smooth and easy. Amrita has been very helpful!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Elena, Thank you so much for your kind feedback! I’m delighted to hear that your experience was smooth and enjoyable from start to finish. It was a pleasure assisting you, and I’m glad I could help. We truly appreciate your support! - Amrita
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Ary E.
Jan 14, 2026
Verified reviewToday I received the stone. A very nice specimen. Perfect stone, just the right size, untreated as I wanted, clear and beautifully cut. Thank you for the helpful support!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ary, Thank you very much for your wonderful feedback. We’re delighted to hear that you’re happy with the stone and that it met your expectations in every way. It was a pleasure assisting you. - Amrita
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Sasha H.
Jan 10, 2026
Verified reviewVery professional. Beautiful specimen. Gorgeous golden yellow, and translucent. I'm very happy with my purchase and would purchase again from NSC. Thank you so much.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind feedback! We’re thrilled you’re happy with your golden yellow specimen and appreciate your trust in NSC. We look forward to helping you with future purchases! - Sasha
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Teresa K.
Jan 10, 2026
Verified reviewThis is a gorgeous Montana sapphire, and a perfect size, but it's a deep bluish green, with more blue than I would like. I'm still deciding, as Montana sapphires are hard to come by in the color I'm seeking, to replace the one in the engagement ring that I lost. I chose a different sapphire, so this beauty is going to be available for someone else. The return process is easy. Pricing is competitive and customer service was responsive.
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Teresa K.
Jan 10, 2026
Verified reviewThis is a gorgeous Montana sapphire, and a perfect size, but it's a deep bluish green, with more blue than I would like. I'm still deciding, as Montana sapphires are hard to come by in the color I'm seeking, to replace the one in the engagement ring that I lost. I chose a different sapphire, so this beauty is going to be available for someone else. The return process is easy. Pricing is competitive and customer service was responsive.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Teresa, Thank you for sharing your feedback! We’re glad you found our return process easy and that our team could assist you promptly. We understand how personal and specific Montana sapphires can be, and we appreciate your careful consideration. We hope to help you find the perfect stone for your engagement ring in the future, and we’re always here to make the process as smooth as possible. - Neli
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