Customer reviews for London Covent Garden

Customer reviews London Covent Garden

• 5 / 5

  

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  I now have 7 pairs of IZIPIZIS my daughter has 5 and son in law 1. A beloved pair of red reading specs had a damaged arm and I popped in to the Covent Garden store ro see if it could be rescued. Sadly not but a very charming assistant suggested I choose a replacement pair from the current range. I'm wearing them now - very smart translucent pale blue. Thanks very much.

  Review of 6/17/25, following an experience of 6/8/25 by SUSI J.

• 5 / 5

  

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  Staff is very nice and helpful.

  Review of 6/16/25, following an experience of 6/6/25 by JACKLYN K. *

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• 5 / 5

  

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  simple and quality

  Review of 6/12/25, following an experience of 6/1/25 by SYBLE W. *

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• 5 / 5

  

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  Helpful, friendly and courteous staff

  Review of 6/9/25, following an experience of 5/27/25 by CHRIS B.

• 5 / 5

  

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  Great range of shapes, sales assistant was really helpful. They're such comfortable glasses & stylish too.

  Review of 6/7/25, following an experience of 5/30/25 by CRISTINA R. *

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• 5 / 5

  

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  It is never easy to choose sunglasses on your own and thanks to Asmaa and Shannon I had a great experience at the shop in Covent Garden. They were both friendly, knowledgeable, and helped me find the perfect pair of sunglasses without any pressure. They took the time to make sure the fit and style were just right. I'll definitely be back! Thanks again!

  Review of 6/4/25, following an experience of 5/27/25 by JANET O. *

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• 5 / 5

  

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  Great

  Review of 6/3/25, following an experience of 5/23/25 by JEREMY R. *

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• 5 / 5

  

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  .

  Review of 6/3/25, following an experience of 5/25/25 by REEM A.

• 5 / 5

  

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  The sales were very friendly. The 1st shop near Oxford Street didn't have the glasses I wanted. Then the sales offered to help me check the Covenant Garden shop and asked the shop keeper there to give it for me. Very helpful.

  Review of 5/31/25, following an experience of 5/24/25 by AVA W. *

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• 5 / 5

  

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  All good

  Review of 5/31/25, following an experience of 5/20/25 by AMIRA M.

• 5 / 5

  

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  Very profesional and kind people in the shop. They helped me chose the right glasses. Thank you so much again

  Review of 5/28/25, following an experience of 5/19/25 by LUNA M. *

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• 5 / 5

  

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  Very helpful staff. Pointed out discounts in the store and that each pair of glasses comes with a two year warranty.

  Review of 5/27/25, following an experience of 5/8/25 by LORA S. *

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• 5 / 5

  

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  Very good as always

  Review of 5/25/25, following an experience of 5/17/25 by MATT S.

• 5 / 5

  

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  Good!

  Review of 5/25/25, following an experience of 5/13/25 by FLORA M.

• 5 / 5

  

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  Great customer experience. Knowledgeable staff helped me make the right choice. I felt that my needs were listened to and that I was directed to the product that best met my needs, rather than more expensive items.

  Review of 5/23/25, following an experience of 5/10/25 by LAURENCE D.

• 5 / 5

  

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  Very satisfied with the products quality and services of warranty and guarantee. Customer service good and helpful.

  Review of 5/21/25, following an experience of 5/14/25 by ANDRE G. *

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• 5 / 5

  

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  The Covent Garden shop sales assistant was super helpful.

  Review of 5/13/25, following an experience of 5/1/25 by JAMES G.

• 5 / 5

  

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  Very pleasant and informative member of staff who helped us with al our enquiries

  Review of 5/7/25, following an experience of 4/29/25 by BULAH D. *

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• 5 / 5

  

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  Excellent service

  Review of 5/5/25, following an experience of 4/23/25 by JAN W.

• 2 / 5

  

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  Glasses were too big. Do you have a refund policy?

  Review of 5/5/25, following an experience of 4/23/25 by ALETHA M. *

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  Answer by izipizi.com

  

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  Hello, Thank you for your message. You can follow the return instructions here: https://web.global-e.com/returns/portal/mZA0. After we receive and verify the contents of your package, you will be **refunded** via the same payment method used for your order. For another model, you can place another order directly on our e-shop. Glasses must be returned in their original packaging and condition (clean lenses, labels, product flyers, and glasses packaging included) and accompanied by the delivery note. We remain at your disposal if needed. Best regards

• 5 / 5

  

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  Lovely assortment of frames. Friendly and very helpful assisstant Asmar. Great prices and returns policy.

  Review of 5/4/25, following an experience of 4/25/25 by KEELEY F. *

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• 5 / 5

  

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  Very straightforward and quick with excellent range of frames.

  Review of 5/3/25, following an experience of 4/25/25 by JEFFEREY G. *

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• 5 / 5

  

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  Helpful service

  Review of 5/3/25, following an experience of 4/24/25 by ERIBERTO S. *

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• 3 / 5

  

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  I love Izipizi glasses - they're stylish and very comfortable and they're not too expensive. I have a pair for work and a pair for home and when one pair broke while at work this week, I went to the Covent Garden store to replace them. I was hoping the store might be able to compensate me for the broken pair but they said I should just throw them away and buy a new pair as I hadn't kept my receipt. I did this and am happy with the new pair but I find it disappointing to have to replace them after only a couple of months.

  Review of 4/24/25, following an experience of 4/15/25 by GIANNI M. *

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  Answer by izipizi.com

  

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  Hello, Thank you for your message; we are sorry about this situation. We suggest you contact our Customer care team if you have any issue with your order. We're here to help you out! We provide a 2-year warranty on our glasses. We offer a replacement if you happen to have a defect. May we ask you to send us the following: -a photo of the damaged part, -a photo of the interior of the temple where the serial number is -a proof of purchase or order number. Thank you in advance! Kind regards

• 5 / 5

  

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  Polite and simple customer service as it should be. Found and purchased a pair of sunglasses for my child that he loves

  Review of 4/19/25, following an experience of 4/5/25 by LEE B.

• 5 / 5

  

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  In store experience at Covent Garden on 4 April was fantastic. Team were knowledgeable and went that extra mile to help.

  Review of 4/12/25, following an experience of 4/4/25 by GABRIEL J. *

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• 5 / 5

  

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  Perfect

  Review of 4/12/25, following an experience of 4/4/25 by CIHAN D.

• 5 / 5

  

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  Very good one

  Review of 4/12/25, following an experience of 4/3/25 by SEYDA C.

• 5 / 5

  

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  I have a number of Izipizi glasses and the pair I purchased this week are just like the rest …. Perfect. Lots of friends have liked my glasses, some are real statement colours, so are obvious. A number of friends have purchased their own.

  Review of 4/9/25, following an experience of 3/29/25 by KRYSTINA C. *

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• 5 / 5

  

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  Positive experience

  Review of 4/5/25, following an experience of 3/28/25 by NED H. *

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• 5 / 5

  

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  Very helpful salesperson

  Review of 4/5/25, following an experience of 3/28/25 by OBIE S. *

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• 5 / 5

  

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  Great service and great product!

  Review of 3/30/25, following an experience of 3/21/25 by BERTRAND C. *

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• 5 / 5

  

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  The sales assistant was super helpful. She took her time and advised us well. Thank you!

  Review of 3/22/25, following an experience of 3/14/25 by HUGH O. *

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• 4 / 5

  

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  Han mejorado la calidad del plastico

  Review of 3/20/25, following an experience of 3/12/25 by JOSE E.

• 5 / 5

  

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  Very good

  Review of 3/17/25, following an experience of 3/6/25 by NICOLA G.

• 5 / 5

  

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  .

  Review of 3/12/25, following an experience of 3/3/25 by CIHAN D.

• 5 / 5

  

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  Super friendly and solution oriented staff

  Review of 3/10/25, following an experience of 3/1/25 by AMRO H.

• 5 / 5

  

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  Fun colours, there are two models which are good on me, and good value for money.

  Review of 2/4/25, following an experience of 1/29/25 by ULICES E. *

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• 5 / 5

  

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  Friendly service, assistance went smoothly and walked out a happy customer

  Review of 2/3/25, following an experience of 2/1/25 by GIOVANI P. *

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• 5 / 5

  

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  Good product with quality

  Review of 2/3/25, following an experience of 1/29/25 by SOLONG S.

• 5 / 5

  

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  Very good

  Review of 1/23/25, following an experience of 1/21/25 by AXEL L. *

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• 5 / 5

  

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  Friendly assistance

  Review of 1/19/25, following an experience of 1/16/25 by COLTEN B. *

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• 5 / 5

  

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  I walked into the Covent Garden shop knowing that I wanted to buy one or two pairs of reading glasses. The lovely assistant was so welcoming and helpful and I walked out with 4 pairs. A great customer experience. Lovely lady!!

  Review of 1/18/25, following an experience of 1/10/25 by LAUREN S. *

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• 5 / 5

  

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  I love the way izipizi allows us to have diferent set of glasses and live diferente colours

  Review of 1/10/25, following an experience of 12/31/24 by JEROME M. *

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• 5 / 5

  

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  Me pareció excelente,la chica me asesoró muy acertadamente y la verdad estoy muy contenta con mi compra

  Review of 12/24/24, following an experience of 12/18/24 by SIERRA M. *

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• 5 / 5

  

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  Terrific selection and customer service!

  Review of 12/24/24, following an experience of 12/20/24 by MICHAEL S.

• 5 / 5

  

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  My friends who visited London told me about these darling readers so when we arrived in London I'm, I made this one of my 1st stops! They don't have the green I was looking for but they did have a kaki green that was even better!! The folks in the shop were super helpful and friendly!

  Review of 12/23/24, following an experience of 12/11/24 by LORA C. *

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• 5 / 5

  

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  Very pleasant manner and polite shop assistant

  Review of 12/23/24, following an experience of 12/14/24 by MICHAEL T.

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