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Review Summary
The Natural Sapphire Company impresses with its extensive jewelry selection and exceptional customer service, particularly from Lauren and Amrita. Many customers appreciate the attentive, knowledgeable assistance and quick deliveries, enhancing their overall experience.
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A. A.
Mar 23, 2023
Verified reviewLauren was excellent from beginning to end. The emerald pictures and descriptions online are accurate, and their combined images are very helpful. Lauren was very helpful in sending extra pictures of multiple stones for comparison, as well as videos. Her knowledge and experience were integral to deciding which side stones and metal to choose. Lauren and the design team at the Natural Emerald Company were professional, knowledgeable, and brought my custom design to life. Delivery was via FedEx, and there were no problems. I couldn't be more pleased with the end product.
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A. A.
Mar 22, 2023
Verified reviewLauren was great. She helped design the ring and it turns out very well. A unique blend of two other rings. The rendering and image lightly over stated the size of the setting and the size of the diamonds. The sapphire itself was as indicated.
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A. A.
Mar 21, 2023
Verified reviewThe ring was better than I had expected, excellent workmanship, and Neli was helpful and involved.
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A. A.
Mar 21, 2023
Verified reviewI knew I wanted a sapphire for my engagement ring but wasn't having any luck finding a ring at any of the big chain stores. I checked out the Natural Sapphire Company's website for an engagement ring and fell in love with a cushion cut blue sapphire. I hadn't even considered customizing my own ring but the process was easy and the same price as other rings I'd seen. I made my selection of stone and setting along with a description of how I wanted the stone arranged. Within 24 hours I was sent digitally rendered previews of how the ring would turn out and it was perfect. I shared it with my fiance. It took 3 week to ship.10/10 recommend this company to anyone looking for a sapphire ring.
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A. A.
Mar 20, 2023
Verified reviewMy wife was extremely satisfied with her heart shaped ruby. Excellent customer service.
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A. A.
Mar 20, 2023
Verified reviewI found my perfect sapphire ring. It took several months for me to choose the stone and custom setting. Several stones were shipped for me to choose from. I appreciated being able to change my mind and exchange the first ring I chose. The selection of stones on the website is vast and each stone can be seen in detail including a 3D view that can be rotated. Ksenia was patient and helpful answering countless emails.
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A. A.
Mar 19, 2023
Verified reviewThe site was easy to navigate and the descriptions, images, and videos were very detailed and helpful. Lauren also sent me additional photos and videos that made it easy to choose the perfect emerald. From the search features on the site to the photo rendering of the ring and the direct customer service, the entire process was smooth and stress-free, which I truly appreciated when making such an important decision/purchase.
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A. A.
Mar 18, 2023
Verified reviewI actually worked with the Natural Ruby Company, which is affiliated with the Natural Sapphire Company. They were excellent. The ring that I ordered is beautiful: a white gold ring with a gorgeous ruby stone that the sales rep and I picked out together. The sales rep scheduled an appointment with me very politely, quickly, and efficiently and gave me multiple options to choose from. All in all, a very quick and easy process from beginning to end. The ring arrived sooner than I expected and I've been wearing it ever since.
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A. A.
Mar 18, 2023
Verified reviewBought here for the second time. Again a very nice experience. Fast delivery and beautiful halo pave purple sapphire ring. Thank you so much Neli.
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A. A.
Mar 18, 2023
Verified reviewMy experience working with Lauren can be described as thorough and fully supported. Lauren was amazing, helping me with stone comparisons, and I had a lot to compare. Her patience throughout the process was so appreciated and it helped me feel certain about my final choice. The stone I chose is lively and a gorgeous vivid color while the setting is delicate but showcases the sapphire well. Thanks Lauren. I’ll definitely be back for another sapphire
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A. A.
Mar 17, 2023
Verified reviewNeli in customer service help me with the entire purchase process, customizing the setting I chose and providing a video of the stones I chose showing them side by side. I am very happy with the whole process and would purchase from the Natural Sapphire Company again.
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A. A.
Mar 17, 2023
Verified reviewGood selection of gems. I think they should show the gems in even more lightings by default. They look very different in every context. Lauren was very helpful in getting me these pictures, and I'm happy with my purchase.
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A. A.
Mar 16, 2023
Verified reviewGreat experience dealing with Natural Sapphire Company and especially Lauren my sales rep. Lauren was extremely helpful and attentive. The color of the stones of the first set wasn't what I wanted and Lauren quickly coordinated a return and provided the option of a total refund or finding the right color stone. I opted for the right color stone--Lauren personally worked with the jewelers to find the color I wanted--had the piece made and sent to me expeditiously. The level of service was amazing especially considering that my purchase was not relatively expensive compared to some of the pieces they offer. Thanks Lauren and the entire team. Highly recommended.
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A. A.
Mar 16, 2023
Verified reviewI stumbled upon The Natural Sapphire Company a while back to give my fiancé an idea of what I might like in a stone/ring. My mom was a jeweler so I looped her in too. The site is very easy to navigate for finding your desired carats/shape/color and then setting! We eventually got in contact with them and they were very quick to mock up what we were looking for (essentially a combo of two settings). We live in Philadelphia and decided it was worth a quick trip to NYC to meet with Katherine and see the stone plus some others in person. She had gathered a variety based on my tastes and all were amazing, but ultimately we ended up with the one we originally went in to see! She was super helpful and easy to talk to, and the meeting only took about 15 minutes. The ring arrived this past Tuesday and we are beyond ecstatic with how it turned out. It’s absolutely amazing and better than we even imagined, and I truly can’t stop staring at it! It feels very well made and due to its timeless style I will never ever tire of it. Couldn’t recommend The Natural Sapphire Company more! (Also, if you can’t go see the sapphires in person; rest assured they are even more stunning that you may think!)
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A. A.
Mar 16, 2023
Verified reviewGood people to work with. I picked what I wanted and came out looking great. There is good communication as far as time it being done and everything went really well
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A. A.
Mar 13, 2023
Verified reviewI found everything about my purchase experience with The Natural Sapphire Experience to be excellent. I built a custom piece and found the website to be very easy to navigate. As questions came up, I was received prompt, detailed responses. I found Anna to truly be "at my service" with her follow up and accessibility. I ordered a wax model which was delivery quickly and really helped me make my final selection. As for the finished piece- it is nothing short of stunning. My ring exceeded my expectations and I would not hesitate to recommend The Natural Sapphire Company to anyone. Thank you for helping me make something so very special to me come to life.
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A. A.
Mar 11, 2023
Verified reviewLauren did a great job in helping me create a beautiful engagement ring. I will always use the Natural Sapphire Company for my jewelry needs.
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A. A.
Mar 10, 2023
Verified reviewThey were great to work with. Stones are exactly as represented on site. Thank you!
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A. A.
Mar 10, 2023
Verified reviewGreat service, stones beautiful. They really really like for you to leave a review, tho.
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A. A.
Mar 9, 2023
Verified reviewThe earrings look amazing and shipped quickly and securely!!!
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