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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Dec 12, 2021
Verified reviewBrilliant ring, excellent service
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A. A.
Dec 12, 2021
Verified reviewI couldn’t have been happier with the entire process. I was able to see exactly what I was purchasing before I purchased it. The ordering process was simple. Communication with Lauren throughout the process was very timely and thorough. Lauren made the process very reassuring. The end result exceeded all my expectations. I wouldn’t hesitate to order again, or recommend others do the same.
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A. A.
Dec 12, 2021
Verified reviewA service and quality. Lauren was wonderful to work with. I absolutely love my ring! Sapphire is my birthstone and I wanted a natural stone with out enhancements. If you are looking for the same this is place.
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A. A.
Dec 11, 2021
Verified reviewI had a great experience with The Natural Sapphire Company, and in particular the service assistance that I received from Lauren. I was purchasing a significant gift for someone very special and I had quite a number of questions about all aspects of my selection and policies in case she did not like my choice or it didn’t fit her finger and needed resized. I also had questions about the quality, cut and grade of the sapphire and diamonds. Lauren answered every question I proffered with all the confidence I needed to feel good about making my first online significant jewelry purchase. When she opens her gift on Christmas I know Lauren and The Natural Sapphire Company will stand behind my purchase. The company website was user friendly. Most of the information I needed was present on the site. Had this not been my first purchase of a sapphire, I doubt I would have needed to ask as many technical questions. I would recommend the company and I suggest you ask for Lauren as your sales assistant.
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A. A.
Dec 10, 2021
Verified reviewI had a great experience purchasing my pink sapphire ring. Katherine was very helpful and kept me updated every step of the way. I had struggled to find the perfect pink sapphire, since I am particular about the tone and I wanted a strong vibrant pink, but the Natural Sapphire Company had exactly what I needed! The correct color, clarity, size, shape, and options for the setting. I also like that there is a big selection here compared to other online stores, so I will return when I need more sapphire jewelry.
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A. A.
Dec 10, 2021
Verified reviewThe service at emeralds.com was exceptional, from assistance with choosing a necklace, to the product quality, and the very efficient delivery. I would definitely return and recommend.
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A. A.
Dec 9, 2021
Verified reviewThe grade and size of the stones set in the emerald necklace I ordered were disclosed and I got a higher quality necklace than one I compared at Blue Nile for less money.
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A. A.
Dec 9, 2021
Verified reviewLauren helped me to make a custom emerald earring and pendant set. She guided me along the way, and the final product is gorgeous. Thank you!
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A. A.
Dec 8, 2021
Verified reviewThe site was easy to navigate and helped my Fiance and I build our dream engagement ring! It was super user friendly and I'm glad I chose the Natural Saphire Company. The variety was pretty nice to.
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A. A.
Dec 8, 2021
Verified reviewthe sapphires were beautiful. The company was very easy to work with and very expedient.
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A. A.
Dec 6, 2021
Verified reviewExcellent service and product
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A. A.
Dec 4, 2021
Verified reviewI chose a unique sapphire that was a beautiful cut. The company was quick in sending me renderings and very helpful throughout the entire process. Special thanks to Lauren for being quick and very responsive throughout.
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A. A.
Dec 4, 2021
Verified reviewAs always great selection, customer service is awesome, and fast!
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A. A.
Dec 3, 2021
Verified reviewSuper helpful with any questions I had, and helping me customize the ring down to the smallest details!
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A. A.
Dec 3, 2021
Verified reviewThe Natural Sapphire company was wonderful. They did a great job making sure I was happy with the ring! The ring I received was a bit big for me, and they continued to work with on resizing until it fit just right!
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A. A.
Dec 3, 2021
Verified reviewThe website was informative and I was quickly able to find what I was looking for. The product was of excellent quality and Katherine made sure I was happy with my purchase. Highly recommended.
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A. A.
Dec 2, 2021
Verified reviewIt was an easy and fun purchasing experience! There is a huge selection online with detailed specs and photos to select from as well as settings. Lauren is extremely kind and helpful in helping me select a pink sapphire. throughout the process I asked for many photos and she was extremely patient and is very knowledgeable. The photos and videos are very accurate in displaying the true color tone/cut etc. i will definitely buy again in the near future. Thank you!
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A. A.
Dec 2, 2021
Verified reviewI had my eye on a pair of padparadscha earrings as a wedding gift for my fiancé. And I’ve got to say, they look more spectacular in person than I expected. Katherine was a massive help and was extremely attentive considering I enquired from the other side of the Atlantic. They replied with minutes and went above and beyond to make sure it was exactly what I wanted (even taking additional photos). I can’t speak highly enough about the amazing customer service. The earrings arrived within a matter of days from my initial order. I highly HIGHLY recommend TNSC.
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A. A.
Dec 1, 2021
Verified reviewThe customer service was excellent! Lauren answered all my questions and the pictures were exactly like the ring I ordered. The ring is beautiful and well crafted. Excellent experience ordering.
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A. A.
Dec 1, 2021
Verified reviewI purchased a birthstone sapphire necklace for my daughter’s 21st bday. A couple weeks later I purchased a birthstone sapphire ring for my son. The necklace and ring arrived in impressive style with the heavy jewelry boxes and their certification documentation. Lauren helped facilitate the details to make sure everything arrived on the requested dates.
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