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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Jan 12, 2022
Verified reviewI was going to go with another company and pivoted to TNSC after randomly coming across their website. I got connected with Lauren. She was extremely professional and provided clear communication. She was one of the better sales professionals I’ve ever worked with via phone and email.
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A. A.
Jan 12, 2022
Verified reviewThis was a great experience from the start. Lauren was very prompt with responses to my questions and really helpful throughout. When I received it, it was actually even more beautiful than I thought it would be. I gave the sapphire necklace to my wife for Christmas and she absolutely loves it. She has worn it every day since. I'll certainly be back again!
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A. A.
Jan 10, 2022
Verified reviewAbsolutely outstanding experience. Buying online from this company was no different from previous purchases I have made in person from custom jewelry designers. The buying experience was second to none. I received personalized communication, updates throughout the process, and outstanding follow up. Words cannot express what a positive and exceptional experience this was. Katherine was amazing to work with, and responded promptly to my many questions. I would—and will—recommend The Natural Sapphire Company to anyone I can.
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A. A.
Jan 9, 2022
Verified reviewI have made two purchases from the NSC. I bought a sapphire and ruby ring. I worked with Katherine who was fantastic. She was very helpful and so patient. Finding the right ruby was a challenge but she was patient, never pressured me, and we finally found the right stone and setting. It was worth the time. I would recommend the NSC and Katherine. Thank you for my beautiful rings!
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A. A.
Jan 8, 2022
Verified reviewI am super glad that I found the natural sapphire company!!! Nancy was the person who helped me to pick the stone and the ring setting. We spent almost an entire month communicating through email and Nancy was super patient with me. I was going back and forth with the stone and the price. Really enjoyed the whole experience with the natural sapphire company!!! Definitely going to recommend it to my friends and family. Again, Nancy, you are the best :)
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A. A.
Jan 8, 2022
Verified reviewTNSC made my purchase a fantastic experience. The site was very easy to navigate and the pictures/videos of the gems were very well put together. Nancy was my rep and she went above and beyond I helping me chose my stone and overall made it a great purchasing experience. I highly recommend TNSC and I will be using them in the future!
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A. A.
Jan 7, 2022
Verified reviewLauren was extremely helpful and knowledgeable. I had a great experience working with this company to find a beautiful engagement ring. Thank you so much!
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A. A.
Jan 7, 2022
Verified reviewEverything from the website to my interaction with the staff to the ring itself was impeccable. Katherine was fantastic in following up quickly, and my (now) fiancee loved the ring! I cannot recommend The Natural Sapphire Company enough.
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A. A.
Jan 6, 2022
Verified reviewSapphires! Sapphires! Sapphires! For my anniversary, I wanted to surprise my wife with a sapphire bracelet. I began looking online first with the company I used for our 20th anniversary ring. As I perused the web for other fine jewelers, I came across My Natural Sapphire Company. I saw a bracelet that caught my eye and called them to ask about it. (Buying fine jewelry for a surprise gift online is extremely daunting for me). I was pleasantly greeted by Lauren. I told her the occasion and what I was interested in for my wife. She emailed me details about the bracelet I saw plus gave me a few options based on our conversation. While looking through their awesome website and getting educated about sapphires, I saw a beautiful sapphire necklace. When I called back to order the bracelet, I inquired about the necklace. Lauren described it and I went with impulse purchase. (not usually me) I am so happy with it. My wife was shocked! The necklace is more beautiful on her neck than in the pictures on the website. She says it looks like “blue fire”. I had a fantastic experience shopping and working with Lauren. Oh, and the bracelet, yes that is coming as well. I will be back to tell you about it. Thank you for all your help Lauren!
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A. A.
Jan 5, 2022
Verified reviewLauren was a delight to work with in finding my perfect ring. She took care in hand selecting many unique choices based on what I was looking for and helped me find the perfect stone for her. I couldn't be happier.
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A. A.
Jan 5, 2022
Verified reviewI have been buying jewelry from NSF for over a decade. We have never been disappointed. Each piece has been carefully crafted to specifications. Lauren Kelly-Nelson has helped us on numerous occasions and recently worked with me to have my ring in time to surprise my wife for the holidays. Needless to say, my wife and I are both very pleased.
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A. A.
Jan 5, 2022
Verified reviewWhat's not to load up with all five stars? The selection is gorgeous and the online browsing experience is detailed and thorough. You see each stone from every angle, with precise magnified resolution, and in motion against the light in video clips. You can really **see** it before you buy it, and it's hard to imagine that being there in person could be more comprehensive. Of course, that only holds up until you actually have it -- and I received my stone yesterday and it's as beautiful in person as it was online. Just exactly as advertised. The prices are competitive, the delivery is quick and secure, and the friendly, enthusiastic personal touch to the service makes an expensive investment a lot of fun. The process is risk-free with a 14-day return window. I have to guess that Lauren's excellent customer service would remain as top-notch as it started, but I'll never know, because they'll have to pry this beautiful gem off my cold, dead hand. A unreservedly recommend The Natural Sapphire Company.
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A. A.
Jan 5, 2022
Verified reviewThe Natural Sapphire Company website was ideal for creating the perfect engagement ring. Once we settled on a design, the purchase and customer service from start to the delivery was exceptional, with all queries answered clearly and promptly throughout. The build quality is phenomenal and I couldn't be happier with the service.
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A. A.
Jan 4, 2022
Verified reviewHad a great experience, and made a custom ring that she loved!
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A. A.
Jan 3, 2022
Verified reviewVery good service, my ring was arrived in time before Christmas even I wasn’t expected so. The ring looked exactly as what I expected.
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A. A.
Jan 3, 2022
Verified reviewPerfect!
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A. A.
Jan 3, 2022
Verified reviewGreat, easy to use website. Can custom make your jewelry to your price, quality of stone, size, etc. Great service and quick turn-around time.
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A. A.
Jan 3, 2022
Verified reviewI had two different design samples created and both were beautiful. Lauren was so helpful, prompt and responsive throughout the entire process. I had a quick turnaround during the holidays and it arrived on time. I was so impressed with the packaging.and the appraisal information included as well. I would definitely purchase from NSC again.
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A. A.
Jan 1, 2022
Verified reviewAn excellent company with great customer service and quality products. The website, configurator tool and product rendering were really helpful for designing jewellery. And Nancy (the team member who worked with me) was lovely and very helpful. I designed a pair of sapphire and diamond earrings, picking the stones and the setting, and was able to look at render of them before I ordered. They made up the earrings and shipped them over to me in the UK much quicker than I expected. The earrings were a gift for my partner and she loves them! Great experience all round. I would definitely recommend and I'll be using them again!
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A. A.
Jan 1, 2022
Verified reviewOut experience with The Nature Sapphire Company could not have been better. Lauren was very helpful and communication was excellent. I had only narrow windows to stop in to their office while traveling. Each time I stopped in—to select the stone and setting, to pick up the ring, and to get a size adjustment (it was an engagement ring and I was guessing the size initially)—Lauren was flexible about when we met and worked with my shifting schedule. The stone and craftsmanship of the ring is superb and the documents are clear and polished. Indeed, the whole presentation (box and such) is satisfyingly polished. We intend to get our wedding rings working with Lauren.
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