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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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May 28, 2022
Verified reviewLauren at The Natural Sapphire Company was so helpful. My Sapphire ring is a stunningly beautiful light pink over 2 ct. heart in a rose gold setting with a couple small Diamond accents. The quality of the sapphire is exceptional, the ring is so much more beautiful than I could have imagined. Thank you so much!
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May 28, 2022
Verified reviewExcellent service which is rare these days. Lauren heard my specific needs of my purchase and everything went perfectly. My granddaughter loved her earrings. Maybe next birthday it will be a bracelet.
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May 27, 2022
Verified reviewI found my perfect padparadascha for my engagement ring. From start to finish the customer service was outstanding. Lauren was incredibly helpful and accommodating. She put my stone on hold while we organised the payment and made sure to get it off by close of business Friday so it could arrive to me in Australia 5 days later. It arrived on time and the presentation of the certificates and stone was great. I would recommend The Natural Sapphire Company to anyone regardless of where you are in the world.
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May 25, 2022
Verified reviewThe best customer service, they really went above and beyond and Lauren was very very helpful.
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May 24, 2022
Verified reviewRoy helped me see the width of my options on the website and with his recommendations I was able to customize my ring from start to finish. Great communication and everything I envisioned for the ring came to fruition because of his amazing customer support. No hardships with receiving the ring and was placed in an elegant ring box.Very happy with the overall help from Roy specifically and would endorse anyone to go through him.
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May 24, 2022
Verified reviewI purchased a silver and sapphire bracelet for my wife for her wedding day gift of something blue and something new. She absolutely loved it. Communications with the company were great and Roy Rozman put himself forward as a personal point of contact throughout the purchase. He advised me on import taxes in advance so there were no nasty suprises. The itme arrived in good time and was couriered so no risks there. We thought we had a problem a couple of weeks after receiving the bracelet so contact Roy and he asked for images and agreed to send out a free of charge RMA so they could asses the issue. It turned out it wasn't a problem at all but still he offered to either re-send the item FOC or a full refund. Amazing customer service from a company that genuinely want to help and offer advice and support at all points. Five stars from me!
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May 22, 2022
Verified reviewthanks for the beautiful jewelry. Enough said.
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May 22, 2022
Verified reviewI came across the website and was pleasantly surprised of the jewelry it had. For awhile i have been looking for sapphire earrings for my mom, and the pair I chose, my mom liked it, which was a gift for Mother’s Day.
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May 21, 2022
Verified reviewI love my stones, and Roy R. was amazing in support. It required taking several steps to ship international (for security reasons) but the service was superb!! I am definitely looking to buy my next piece :)
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May 21, 2022
Verified reviewAlways a pleasure shopping here
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May 20, 2022
Verified reviewThe quality of this company's craft is exceptional. Their customer service, with my experience being with Roy Rozman, is remarkably professional and second to none. Truly pleasant experience wish they had a physical location nearby. The case containing the jewel is just as exceptional as what is inside. Thank you again, and special thanks to Roy for the personal follow up. Highly recommend.
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May 19, 2022
Verified reviewFirst, we purchased my engagement ring here, and then we came back for a custom band. We have been very happy with both purchases and would absolutely recommend them without reservation. Lauren was responsive and extremely helpful.
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May 18, 2022
Verified reviewGreat site and great service. Loved the ring!
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May 18, 2022
Verified reviewFriendly and super helpful staff. Easy and hassle free delivery overseas. As smooth as you’d like. Roy was very helpful
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May 17, 2022
Verified reviewFound at the website the sapphires I've looking for, so I ordered them. It was very easy, good communication, fast shipping. The stones are beautiful in real life, just as in the photos, so can't be more happy. Thanks!
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May 15, 2022
Verified reviewI am not one to write reviews, but the level of service, insight and care Lauren gave me compels me to praise those merits publicly. Every step of the way was seamless, and Lauren responded promptly to calls and emails. We truly were a team. The selection of emeralds, settings and flexibility allowed me a great deal of freedom to create a one-of-a-kind piece. They’ve earned a loyal client in me.
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May 15, 2022
Verified reviewWe absolutely loved working with Lauren on designing our custom ruby engagement ring. From choosing the stone, to perfecting the design (and I am a perfectionist!) and advising on what materials were best suited to my needs...Lauren was always so enthusiastic, so patient, and such an amazing person to work with throughout the whole process! We absolutely LOVE the ring - it's so unique and gorgeous. We will definitely be coming back to Lauren and the Natural Ruby/Sapphire Company for future designs and purchases!
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May 14, 2022
Verified reviewBeautiful jewelry and excellent custom work!! Fantastic customer service! I was nervous to make such a large purchase online but they are phenomenal! Used them for our engagement ring, wedding band and an 11yr anniversary upgrade custom ring. Perfection!
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May 14, 2022
Verified reviewOur experience with the NSC was remarkable. Lauren went out of her way to be patient with our ever changing design vision. She looked for ways to match her experience with our ideas and the result was nothing less than amazing. It was a once in a lifetime purchase from a class act custom jeweler. Thank you Lauren and the entire NSC team.
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May 13, 2022
Verified reviewI could not have had a better experience and I am a very particular client. My pink sapphire ring is everything I was hoping for and working with Lauren was great. I would recommend The Natural Sapphire to anyone who wants to feel confident in their purchase.
Reviews displayed in chronological order
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