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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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A. A.
Oct 11, 2023
Verified reviewOur sale was handled by Ashley and she did so professionally and respectfully. My wife was very happy with the purchase and very pleased with the presentation and packaging when opened. They take pride in their company and it shows. Thank you.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Matthew, Thank you for taking the time to share your experience with us. It's wonderful to know that your wife was happy with the purchase. Your feedback means a lot to us. - Ashley
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A. A.
Oct 10, 2023
Verified reviewOutstanding service and quality. I love shopping with The Natural Sapphire Company.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi David, Your kind words mean the world to us. Thank you for your continued support, and we look forward to serving you again. Happy shopping! - Lauren
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A. A.
Oct 8, 2023
Verified reviewThe Natural Sapphire Company maintains an easy to navigate website with an extensive educational library, a precision browsing filter, close-up photos and videos of the actual gems and an all-inclusive gem data page. They offer a huge selection of high-quality sapphires that are competitively priced against comparable gems available from other online sellers. I did not require customer service support and I was not inundated with offers of assistance. However, I was immediately contacted for security purposes to validate the legitimacy of my purchase request. I also received lovely welcome and thank you e-mails from Marie Manathunga. The sapphire arrived 3 days after purchase and it was insured with a signature required. A professionally, well put together data and certificate portfolio was included and the gem was delivered in a smart looking display case. The sapphire is absolutely gorgeous in its sparkly brilliance and depth of color. I highly recommend The Natural Sapphire Company and look forward to shopping their other sites for a ruby and emerald to join the sapphire.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kevin, Thank you so much for glowing review! We're glad you're satisfied with your gorgeous sapphire and the entire experience.- Marie
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A. A.
Oct 7, 2023
Verified reviewI'm very pleased with my purchase! The customer service is excellent and the piece that I purchased is breathtaking. My made to order purchase was completed earlier than expected and was shipped and received in a few days. Highly recommend and I'll be returning.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jennifer, We're glad to hear that you're very pleased with your purchase. Thank you for the recommendation, and we look forward to hearing from you again in the future. Enjoy your stunning piece! - Ashley
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A. A.
Oct 4, 2023
Verified reviewThe web site was well done and easy to use. Placing an order was easy also. I received my order promptly. The necklace I ordered was beautiful and looked great on. The whole package was exquisite; the presentation and documentation far superior than other jewelry companies I have ordered from. They have excellent customer service. I was kept informed throughout from order to delivery. I can't say enough good things about dealing with this company and will be ordering more jewelry from them in the future. Marie was my contact and was super to work with!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Janet, Thank you so much for your wonderful feedback! Your kind words mean a lot to us. We look forward to hearing from you again in the future. - Marie
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A. A.
Oct 1, 2023
Verified reviewOur Client Services Gemologist, Katherine Hoyt, was great to work with. Katherine was very responsive, answered all of our questions, and had great attention to detail every step of the way. Would definitely recommend!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Connor, Thank you for your wonderful review! It was such a pleasure working with you. We appreciate your trust in us. - Katherine
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A. A.
Sep 30, 2023
Verified reviewAmazing service from Ashley. Our stone arrived on time, great communication throughout process and extremely satisfied.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Lacey, Thank you for your wonderful review! It was such a pleasure working with you. We look forward to hearing from you again in the future. - Ashley
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A. A.
Sep 30, 2023
Verified reviewThe whole purchase process was excellent. Katherine answered all my questions and helped with shipping info. Everything was delivered very fast and am completely happy with the purchase from this company. I would not hesitate to deal with them again. Thanks
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Chris, Thank you for your outstanding review and for choosing to work with us! It was such a pleasure working with you. - Katherine
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A. A.
Sep 29, 2023
Verified reviewWe bought a pair of earrings with blue sapphires. They are gorgeous and Lauren's assistance in helping us to choose what we needed was outstanding. Thank you.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Elena, Thank you very much for choosing to work with us! We look forward to hearing from you again in the future. - Lauren
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A. A.
Sep 29, 2023
Verified reviewI love my ruby necklace that i created using the design your own feature on the website. I worked with Neli who was a great help as always.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Maria, Thank you very much for choosing to work with us! It was such a pleasure working with you. - Neli
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A. A.
Sep 28, 2023
Verified reviewBeautiful! The process was simple, they do a small test charge to confirm your card and then charge the full amount. I have to admit that was bit off putting but it was CLEARLY communicated in an email so I felt comfortable. The lady (Ashley Rathnayaka) who emailed me was so kind and shipping was faster than I expected... I will probably buy more stones from this company in the future. Extremely reliable, wonderful prices with great communication!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Victoria, Thank you very much for sharing your experience and choosing to work with us! We look forward to hearing from you again in the future. - Ashley
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A. A.
Sep 27, 2023
Verified reviewWe had a great experience designing a custom ring. The support team was engaged and helpful. The stone is beyond beautiful. Love it!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Cory, Thank you for sharing your experience with us! Enjoy your stunning ring. - Lauren
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A. A.
Sep 27, 2023
Verified reviewSuper helpful sales associate. The jewelry was gorgeous and came with authentication. Was super happy with everything.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jeanette, Thank you for your kind words and choosing to work with us! - Ashley
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A. A.
Sep 27, 2023
Verified reviewHappy wife.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you very much!
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A. A.
Sep 27, 2023
Verified reviewThis is the second time I’ve used Natural Sapphire Company and both times I was impressed with the entire process. First was an engagement ring and second a pair of earrings. From the search functions and the detailed descriptions, pictures, video, etc. available to ordering, shipping and packaging I can’t think of anything that wasn’t great. Really helpful staff makes answering any questions a very pleasant experience. The staff is very professional, very nice, and seem to genuinely care about making you happy. Also the follow up you get is a nice touch. I will be using the Natural Sapphire Company the next time I buy any jewelry.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Scott, Thank you very much for choosing to work with us! We're glad to hear that both your engagement ring and your pair of earrings left you impressed with the entire process. We look forward to hearing from you again in the future. - Lauren
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A. A.
Sep 26, 2023
Verified reviewWhen I decided to propose to my fiancé, the thought of finding the right engagement ring was a little overwhelming. I am very particular when I purchase things and I research well beyond the norm. I had some ideas of what she wanted, a sapphire ring being a key feature. After visiting local shops and other online retailers and researching everything I could about sapphire rings, I found myself at the natural sapphire company website, a jeweller who truly specializes in gemstone rings and can back it up with generations of experience. I thought, how perfect! Working with Neli was then beyond perfect. From the minute I inquired she was there responding to every question. Beginning with selecting a stone which is so transparent and informative. 3d models and even photos and videos in different lighting. Then came the setting, an 18k gold masterpiece and Neli was there to help me craft the bespoke ring every step of the way which by the way the website otherwise makes so easy anyway. Custom top quality 3d renders returned in 24 hours seemed all I needed and then she offered to send my selected stone and a wax ring to preview! They really take the risk out of online ring shopping. You may find negative reviews of stone quality or whatever online. All I know is they must be misguided because the stone and ring my girl is wearing are breathtaking. She said yes and was left speechless when she saw it. Custom engraved and a perfect fit. Packaged so beautifully. Her ring is a natural sapphire with very high quality diamonds. I know I couldn't match it for the price anywhere. If you're considering anyone else for a gemstone ring, don't. Choose the natural sapphire company. And if you work with Neli, expect to be impressed. 10/10. Highly recommend
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Scott, Thank you for choosing The Natural Sapphire Company, and for your kind words and recommendation. We wish you both a lifetime filled with love and happiness. - Neli
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A. A.
Sep 26, 2023
Verified reviewNeli did an amazing job helping me through the process and made a plan to fit our timeline. Shipping was excellent, the site was easy to use and the earrings came out simply gorgeous.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Daniel, Thank you for your wonderful review! Enjoy your beautiful sapphire earrings. - Neli
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A. A.
Sep 26, 2023
Verified reviewquality, trusth, customer care and no surprise. this is the best channal if you wanna buy a ring in the easy way and you not an expert. Thanks 👍
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Daniele, Thank you very much for choosing to work with Natural Sapphire Company! We appreciate your trust in us. - Ashley
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A. A.
Sep 26, 2023
Verified reviewWebsite is very easy to navigate and Lauren was very helpful. I had a deadline for the arrival of my item and she had it arrive 4 days before my deadline and 2 days earlier than promised. Thank you!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Charles, Thank you very much for choosing to work with us! Meeting your deadline ahead of schedule was our pleasure. - Lauren
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A. A.
Sep 22, 2023
Verified reviewMy husband and I worked with Ashley. She was fantastic in arranging the logistics of having our selected stones sent to us to preview before making a commitment. This was so fantastic as buying jewelry online can be challenging. The entire process was seamless and I received the most beautiful piece of jewelry in about 2.5 weeks. Thanks again Ashley!! We will for sure be return clients!!!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Taylor, Thank you so much for your kind words! I'm glad to hear that you and your husband had a fantastic experience with us. Your feedback means a lot to us. We look forward to hearing from you again in the future! - Ashley
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