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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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St P.
Jun 12, 2025
Verified reviewAmrita was amazing to work with and helped me get the perfect ring to celebrate a special occasion. While there are so many of the settings to choose from I liked parts of several and she worked with their designers to help me get exactly what I envisioned. They sent a wax model (that goes into the final charge, so I could further tweak a few things.) The stone is spectacular. There is no pushy sell. I highly recommend this company and Amrita.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind words! It was a pleasure working with you to create the perfect ring, and I’m so glad you’re happy with the final result. I appreciate your recommendation and hope to help you again in the future! - Amrita
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Derek F.
Jun 10, 2025
Verified reviewThe process of purchasing a ring was very smooth. And the level of dedication to the job that Lauren has is outstanding. I would highly recommend this company.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Derek, Thank you so much for your kind words and recommendation! I'm so glad to hear the process was smooth and that you had a great experience. It was such a pleasure working with you. - Lauren
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Sandra S.
Jun 6, 2025
Verified review- Personalized designs from an extensive selection of gorgeous sapphires that are accurately described in origin and qualities. (Also, photos are not enhanced.) - Efficient checkout. - Precise communication in follow through of customizing my personally selected design. - Created in a timely fashion. - Quick, secure delivery. - Magnificent presentation. - Both pieces are *EXACTLY* what I wanted. - Provided with all documentation of authenticity. Thank you, Lauren Kelly-Nelson along with the entire Nature Sapphire Company.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Sandra, Thank you so much for your kind and thoughtful words! It was a real pleasure working with you to bring your design to life. I’m so happy to hear that everything turned out just as you hoped! - Lauren
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Jerry B.
Jun 6, 2025
Verified reviewCustomer service was phenomenal. The Emerald earrings purchased are flawless and beautiful. The company provided certificates describing the earrings and value. Perfect gift for my perfect wife. I will never forget the look on her face when she opened the gift. The alloy jewelry box was a nice companion piece to house the earrings. Highly recommend this company.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jerry, Thank you very much for your wonderful review and recommendation! We're so glad to hear that the emerald earrings made such a special gift and that you had a great experience with us. We look forward to hearing from you again in the future. - Hannah
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Sh M.
Jun 3, 2025
Verified reviewA well deserved 5 stars. Amrita was amazing throughout the whole experience of choosing the stone and setting so I got the ring that was exactly what I wanted. Amrita kept me updated throughout the whole ring making process. The ring was delivered to me much earlier than expected, FEDEX delivery in 2 days from USA to UK was impressive and FEDEX has a very easy system to pay customs duty and taxes. Relieved Trump did not decide to increase tariffs which was a concern buying from the USA at this time. My next project will definitely be with Amrita and I can, without hesitation, recommend the NATURAL SAPPHIRE COMPANY and Amrita.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your fantastic review! I’m delighted to hear you’re happy with your ring and that the process went smoothly. It was a pleasure working with you, and we look forward to hearing from you again in the future. - Amrita
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Shelagh M.
Jun 1, 2025
Verified reviewA well deserved 5 stars. Amrita was amazing throughout the whole experience of choosing the stone and setting so I got the ring that was exactly what I wanted. Amrita kept me updated throughout the whole ring making process. The ring was delivered to me much earlier than expected, FEDEX delivery in 2 days from USA to UK was impressive and FEDEX has a very easy system to pay customs duty and taxes. Relieved Trump did not decide to increase tariffs which was a concern buying from the USA at this time. My next project will definitely be with Amrita and I can, without hesitation, recommend the NATURAL SAPPHIRE COMPANY and Amrita.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Shelagh, Thank you so much for your fantastic review! I’m delighted to hear you’re happy with your ring and that the process went smoothly. It was a pleasure working with you, and we look forward to hearing from you again in the future. - Amrita
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N. H.
May 21, 2025
Verified reviewI could find no other company with as great a selection of sapphires. Being New York based meant we got to have many in-showroom visits with 1-on-1 help from the excited, attentive, patient, and knowledgeable Amrita who not only helped us get the exact ring we wanted but helped me facilitate surprising my partner so that she didn’t know we were ring shopping until Amrita handed her the box of stones to pick from! Truly this is not the typical sales experience, it was a collaboration between artisan jewelers and us the patrons. For anyone wanting a non-traditional engagement stone THIS IS THE PLACE TO GO!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Nathanael, Thank you so much for your wonderful review! It was truly a pleasure working with you both and helping create such a special surprise. I’m glad you enjoyed the personalized attention and felt part of the creative process. Your kind words mean a lot, and I’m thrilled you found the perfect non-traditional engagement stone with us! - Amrita
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Alexander M.
May 21, 2025
Verified reviewI'm extremely satisfied with my purchase! The selection process was effortless thanks to Lauren's fantastic assistance, and the delivery was incredibly fast and hassle-free. Highly recommended!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alexander, Thank you so much for your kind words and recommendation! It was such a joy to help you find the perfect piece. Your happiness means the world to me. Enjoy your beautiful ring! - Lauren
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Cindy H.
May 20, 2025
Verified reviewWorking with Amrita on my present to myself was comfortable and reassuring. As it turned out, I now have my dream ring.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Cindy, Thank you so much for your kind words! I'm so glad I could be part of your journey to finding your dream ring. It was a pleasure working with you, and I’m thrilled you're happy with your special piece! - Amrita
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Jim C.
May 17, 2025
Verified reviewExcellent website, very easy to navigate. Excellent customer service, Lauren was excellent to work with. She answered my questions and kept me updated and informed. Very happy with the ring I purchased. Highly recommend.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jim, Thank you so much for your kind words! It was a pleasure working with you, and I’m so glad I could help throughout the process. I’m thrilled to hear you’re happy with the ring. We look forward to serving you again in the future! - Lauren
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Gary M.
May 15, 2025
Verified reviewOutstanding service. Prompt response
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Gary, Thank you so much for your kind words! I’m glad you’re happy with the service. It was a pleasure assisting you! - Marie
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Rose S.
May 15, 2025
Verified reviewThis is a wonderful company to purchase jewelry from. I've gotten three items so far. They have super customer service and follow-up and status email communication while you are waiting for your piece to be created and then shipped. Top notch!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Rose, Thank you so much for your kind review and continued trust in us! We’re thrilled to hear you’ve had a great experience with each purchase. It’s always a pleasure working with you! - Lauren
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Bruce S.
May 10, 2025
Verified reviewLauren was very thoughtful in helping me pick the appropriate stones in settings. She generally cares about the customer and putting out the best product possible. A pleasure to deal with her I recommend her highly.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bruce, Thank you so much for your kind feedback! It was a real pleasure working with you. I'm so glad you're happy with the stones and setting. Your recommendation truly means a lot to us! - Lauren
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C. J.
May 10, 2025
Verified reviewExtremely happy with my purchase. The customer service was excellent. Katherine was so helpful in the purchase process. Very quick responses to my questions and requests. I highly recommend and look forward to doing business with them again.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Cameron, Thank you so much for your kind words! I’m so glad to hear you’re happy with your purchase. It was a pleasure assisting you, and I truly appreciate your trust and recommendation. I look forward to working with you again in the future! - Katherine
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Ian E.
May 9, 2025
Verified reviewI wanted to buy a sapphire ring but with input on the sourcing location for ethical reasons. The Natural Sapphire Company allowed me to do just this, which made finding a beautiful ring simple and principled. Very happy with the end product, the process, and the communication with Amrita.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ian, Thank you very much for your kind words! I’m so glad I could help you find the perfect sapphire ring. It was a pleasure assisting you, and I’m thrilled you're happy with the final product. - Amrita
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T. O.
May 8, 2025
Verified reviewWe had a great experience with Amrita and the Natural Sapphire Company! The stone selection process was fun and easy and we enjoyed working with the design team on the ring. Amrita was very responsive and helped make the process a positive experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Tom, Thank you so much for your lovely feedback! It was truly a joy working with you. I'm so glad you enjoyed the process and that I could help make it a smooth and enjoyable experience. - Amrita
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M. M.
May 8, 2025
Verified reviewLauren provided exceptional customer service! She communicated with me throughout the process and genuinely wanted my wife and I to be 100% satisfied with our purchase. Our delivery arrived promptly in beautiful condition with all certifications and documents as promised. I am delighted that the Natural Sapphire Company has Lauren on their team to represent their terrific company and world-class inventory!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Michael, Thank you so much for your kind and heartfelt feedback! It truly means a lot to know that you and your wife are happy with your experience. It was an absolute pleasure working with you, and I’m so grateful for the opportunity to be a part of something so special. - Lauren
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Paul P.
May 8, 2025
Verified reviewEvery aspect of the purchase was excellent. Katherine is the best messaged back promptly with clear answers
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Paul, Thank you so much for your kind feedback! It was a pleasure working with you, and we look forward to hearing from you again in the future. - Katherine
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A. M.
May 1, 2025
Verified reviewPurchased an emerald bracelet and had a very easy experience. Marie answered all my questions and provided videos and photos. I shopped around quite a bit before deciding to purchase from here and I feel it’s good quality and well made for the price.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Alexis, Thank you very much for sharing your experience! I’m so glad to hear you’re happy with your emerald bracelet and that you feel it’s great quality. We look forward to hearing from you again in the future. - Marie
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B. B.
Apr 26, 2025
Verified reviewFantastic!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your kind review! - Katherine
Reviews displayed in chronological order
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