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Review Summary
The Natural Sapphire Company stands out for its responsive team, clear communication, and easy ordering process. Customers often describe feeling guided rather than rushed, with personal support that makes choosing a stone or custom piece feel simple and reassuring.
Delivery
"Great customer service, and sapphire delivered flawlessly! Sasha is the best!"
"Great service and my stone arrive quickly. I will definitely be using them again in the future."
"I ordered a beautiful sapphire and diamond ring and they did not disappoint! Very good communication regarding the process and delivery date."
Team expertise
"Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product…"
Site is comprehensive and all the required information is easily available. Attentive sales staff. Neli was great 👍 Completely satisfied with product and service! My regards 😀
"Purchased a beautiful pair of earrings. Great quality and price. Amrita was extremely helpful and professional."
"Very impressed with the Natural Ruby Co & extremely happy/impressed wit Amrita, a very professional and knowledgeable associate.....kudos!"
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Jorge O.
Apr 17, 2026
Verified reviewGreat experience start to finish. The website is on point too.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jorge, Thank you so much for your kind feedback. I’m really glad to hear you had a great experience from start to finish and that you enjoyed the website. - Charlotte
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Diane M.
Apr 17, 2026
Verified reviewThe Natural Sapphire Company recommended a beautiful and rare gemstone for me, which I absolutely love! They were very professional and knowledgeable in their assistance. The gem (with its accompanying documentation) arrived quickly and safely. I love the professional care in shipping that they took, and I am especially impressed with the elegant presentation of not only the gem itself but the supporting documents as well. I will definitely be ordering from The Natural Sapphire Company in the future.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Diane, Thank you so much for your wonderful feedback. I’m really glad to hear you love your gemstone and had a great experience with our team. It’s great to know everything arrived safely and that you appreciated the presentation and care in shipping. We truly appreciate your trust and look forward to serving you again in the future. - Marie
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Chris K.
Apr 16, 2026
Verified reviewExcellent help and fun to work with. Highly recommend.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Chris, Thank you so much for your kind feedback and recommendation. I’m really glad you had a great experience and enjoyed working with us. - Katherine
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Markus M.
Apr 14, 2026
Verified reviewMany thanks for a great and very satisfying purchase. The cobalt spinel I've bought is marvellous! Many thanks also the friendly, helpful and very pleasant purchase support from Marie Manathunga. The Natural Gemstone Company is highly recommended. Also the website is very appealing and informative. It's fun to browse around.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Markus, Thank you so much for your kind words. I’m really happy to hear you are pleased with your cobalt spinel and had a great experience. It was a pleasure assisting you, and I truly appreciate your support and recommendation. - Marie
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Jon H.
Apr 6, 2026
Verified reviewThe selection of Montana sapphires was very impressive. The whole process was super smooth once I found the perfect one for me. Super fast shipping and professional packaging. Highly recommend!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jon, Thank you for your wonderful feedback and recommendation! We’re thrilled you loved our Montana sapphires and had a smooth experience. We’re glad the shipping and packaging met your expectations. - Charlotte
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Kev D.
Apr 4, 2026
Verified reviewService was extremely helpful and the ring turned out great!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Kev, Thank you for your feedback! We’re so glad you’re happy with our service and love your ring. - Lauren
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Shota S.
Apr 4, 2026
Verified reviewI only purchased the Emerald, but I’m very satisfied with the courteous and prompt service.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Shota, Thank you for your kind feedback! We're glad you’re happy with the service and your Emerald purchase. - Sasha
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Natalie D.
Apr 2, 2026
Verified reviewIncredible customer service and the amount of gems to compare and choose from are unbeatable. Lauren was amazing and helped us so much over a two month period to help choose my custom ring! She never rushed us or was impatient. The entire process was wonderful :)
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Natalie, Thank you so much! I’m so glad you enjoyed the process and felt supported while choosing your custom ring. It was a pleasure working with you over those two months, and I’m thrilled you’re happy with the result! – Lauren
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Clark W.
Apr 2, 2026
Verified reviewLauren helped me and I couldn't be happier! Can't reccomend Lauren and Natural Sapphire company enough!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Clark, Thank you so much! I’m thrilled to hear you’re happy, and it was a pleasure helping you. Your kind words mean a lot! – Lauren
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Steve J.
Mar 31, 2026
Verified reviewLauren was outstanding. This was my 4th purchase. She is always patient and gives great advice. Always remembers who I am. Such a pleasure to do business with.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Steve, Thank you so much! It’s always a pleasure working with you, and I’m so glad my advice and support have been helpful. I truly appreciate your continued trust and look forward to your next purchase! - Lauren
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Jane D.
Mar 28, 2026
Verified reviewAmrita was very responsive and helpful. My gem arrived early and she answered all my questions.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Jane, Thank you so much for your kind words! I’m glad I could assist you and answer your questions. I’m also happy to hear your gem arrived early—hope you love it. It was a pleasure helping you! - Amrita
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Ivo A.
Mar 25, 2026
Verified reviewHighly recommended sapphire store. the one I talked with is very accommodating and helped me with my purchase. I ordered a stone on March 17 and received the package on March 21.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Ivo, Thank you so much for your recommendation! We’re delighted to hear you had a smooth and accommodating experience, and that your sapphire arrived quickly and safely. We truly appreciate your support. - Lauren
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Diana S.
Mar 23, 2026
Verified reviewWebsite was very easy to use pictures and descriptions were very good so you can better understand what you are buying. Neil was very helpful throughout purchasing and ring creation. My ring is as Nell said “gorgeous “! I am very pleased with my purchase. I was away and had the ring delivered to a family member.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Diana, Thank you so much for your kind words! I’m thrilled to hear that you’re pleased with your ring and that the process was smooth for you. It was a pleasure assisting you, and I’m so happy your final piece turned out gorgeous! - Neli
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Bethany G.
Mar 22, 2026
Verified reviewIt was easy to filter through the seemingly endless stones to find a few that i seriously considered prior to purchasing my final sapphire. The care and speed with which Neli (customer service rep) replied to my questions and kept me informed about the selection, purchase, and shipping process was excellent. She was patient with my numerous questions about specific stones, and walked me through different setting options and the many clarifying questions i had about custom ordering a wedding band to complement the setting ring setting that i was considering. Her helpfulness, plus the GIA certificate that came with my final stone, made me comfortable making my purchase, and i was thrilled to see the stone in person when it arrived. The photos and videos on the site are excellent, and yet there is something incredible (and extra gorgeous) about seeing the stone in person. I appreciated having so much information at my fingertips while making my stone selection, and would highly recommend this company (and Neli!) to others. I would buy from them again!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Bethany, Thank you so much for your wonderful feedback! I’m thrilled to hear that I could help guide you through the selection and custom ordering process, and that your final sapphire exceeded your expectations. It was a pleasure assisting you with your questions and ensuring you felt confident every step of the way. We truly appreciate your recommendation and look forward to helping you with any future purchases! - Neli
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M. B.
Mar 20, 2026
Verified reviewI had been eyeing this company for years but never had the guts to order since it’s online and no the same country as me and sometimes it’s a little scary to make such a big purchase without viewing the piece. But I fell in love with a sapphire and inquired about more pictures, and the service I had (from Amrita Kundu) was absolutely fantastic, quick responses and made me confident enough to purchase the gem! The shipping was so fast, and would’ve had it a day earlier if I hadn’t made a mistake in my address, but as soon as I realized that, I contacted Amrita and she was so efficent in resolving the issue! As I mentioned in our last email, I sincerely hope you are getting the recognition you deserve for your amazing work Amrita, my purchased was certainly not the biggest, most expensive one but I had the best service. (Sometimes when you are not the highest paying client you don’t get the best service in these field.) Lastly but not least, the sapphire is spot on like the pictures and videos, which obviously is always a concern but I’m very happy that the company is displaying accurate pictures of their inventory!
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you so much for your wonderful feedback! I’m thrilled that I could help you feel confident with your purchase and that your sapphire arrived exactly as expected. It was truly a pleasure assisting you, and I’m so happy to hear you had a positive experience with our service. Your kind words mean a lot, and I hope your beautiful sapphire brings you much joy for years to come! - Amrita
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H. L.
Mar 18, 2026
Verified reviewGreat product and fast shipment
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you for your feedback! We’re glad you’re happy with the product and the quick shipping. - Lauren
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E. T.
Mar 18, 2026
Verified reviewAmrita was fantastic and the gem was exactly how it was pictured.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi, Thank you for your kind words! I’m so glad you’re happy with the gemstone and that it met your expectations. It was a pleasure assisting you! - Amrita
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Christine G.
Mar 11, 2026
Verified reviewI had a wonderful experience working with Katherine at Natural Gemstone Company on a custom ring. I’m extremely particular and honestly pretty hard to please when it comes to jewelry, so I went into the process knowing I might be a challenging client. I shared an example of a ring I loved, and Katherine immediately understood the aesthetic I was going for and translated it into a design that captured exactly what I had in mind. From there I had several rounds of questions and a few requests for small modifications, and she was incredibly patient and thoughtful throughout the process. She took the time to address every question and made adjustments that improved the design while keeping the overall vision intact. I purchased a beautiful paraíba tourmaline through Natural Gemstone Company, and the quality of the stone is exceptional. After the purchase, the GIA certificate confirmed it as paraíba tourmaline from Brazil, which made the piece feel even more special. Katherine designed a setting that perfectly showcases the stone while still being delicate and secure. What impressed me most is that the entire design process happened over email, yet it still felt collaborative and easy. I’ve actually worked with a jeweler in person before to design a ring, and I was honestly even happier with how this one turned out. The final ring is stunning and exactly what I was hoping for. I would absolutely recommend working with Katherine and Natural Gemstone Company if you’re looking for someone who truly listens and can translate your ideas into a beautifully crafted piece.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Christine, Thank you so much for your wonderful review! I’m thrilled that we could bring your vision to life and that you’re so happy with your paraíba tourmaline ring. It was a pleasure working with you, and I’m glad the process felt smooth and collaborative even over email. Your kind words about the design and the stone mean a lot, and I truly appreciate your recommendation! - Katherine
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Josip B.
Mar 10, 2026
Verified reviewThe seller provided frequent and clear communication, the stone arrived in time and undamaged, everything was as promised.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Josip, Thank you for your kind feedback! We’re glad to hear that your stone arrived safely and on time, and that everything met your expectations. We truly appreciate your support! - Sasha
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Richard R.
Mar 7, 2026
Verified reviewThe Natural Sapphire Company has an unmatched inventory of fine jewelry, in this case sapphires. That is also true of their collection of ruby jewelry from which I acquired a great ring last year. As for service, I dealt with Lauren who responded with refreshing professionalism making my acquisition a smooth and hassle free experience.
Reply from The Natural Sapphire, Emerald, Ruby & Gemstone Company
Hi Richard, Thank you so much for your kind words! I’m glad I could make your experience smooth and enjoyable. It was a pleasure assisting you, and I hope you continue to enjoy your beautiful ring! - Lauren
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