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Review Summary
The process is seamless, user-friendly, and straightforward, making it especially accessible for those who may struggle with technology.
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Marcia J.
Dec 8, 2023
Review collected by a third partyI don't know if I made the mistake of Not reading or if I wasn't informed of how this process worked, as far as paying $97 just to fill out the application. Then I find out through the real TSA that I still have to pay another $78 when I get to the appointment for the precheck and was a little upset. I felt slighted and like i had been a victim of some kind of fraud. I emailed the company and Jan. Jan was VERY polite, courteous and understanding of my feelings. Jan reassured me that she'd take care of the situation and she did so very quickly. Thanks again Jan. YOU"RE THE BEST
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Wilson W.
Dec 5, 2023
Review collected by a third partyI just learned about GOV this morning and now they have a new customer. I'm head over heels about it. It just works! Well done!
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D. P.
Dec 4, 2023
Verified reviewDo NOT , I Repeat DO NOT use this service ! I submitted My information in September and paid over 200.00 to obtain & expedite my passport ! It 2 days shy of a 3 months AND I Still don't have my passport ! This company is A Mess ! The systems and protocols that they have setup is Nothing like going into the US Passport office and handling it face to face! Now I have to start the process All over again ! Too much to go through to get something that in person takes maybe a few hours to accomplish.
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Linda P.
Nov 21, 2023
Review collected by a third partyI have to see what I think when I travel after I use it. Charges aren't clear upfront. I saw $57 but was charged $97.
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Teresa M.
Nov 21, 2023
Review collected by a third partyVery easy to do from your computer. Very straightforward with no hassle.
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Frances K.
Jul 1, 2023
Review collected by a third partyThe GOV application process was very easy.
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Maida E.
Jul 1, 2023
Review collected by a third partyIt was a really simple application process. Thank you.
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Katherine B.
May 14, 2023
Review collected by a third partyThus was not clear. Now saying I have to pay additional fee Appointment confirmed but no address provided
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Rob R.
May 11, 2023
Review collected by a third partyThis was a very straight forward process. It took five minutes to complete.
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Victoria S.
May 9, 2023
Review collected by a third partyI think.it is good to have this offer online to allow us the to speed up the process of checking-in.
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Bennie S.
May 9, 2023
Review collected by a third partyI had the same problem as so many people on here I order a replacement card April 21 still have not received my order or refund I swear this is a rip off and scammed company 57 dollars is why I may change my card number they are not a official government company how can they charge more than the government
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Fern F.
May 8, 2023
Review collected by a third partyThis is a scam! They lead you to believe that for $97 after filling out their application online, you will be receiving your TSA Pre Check. When in fact all the $97 does is give you the location of a place (In my case a Staples Office Supply) & time where you can actually deal with the company (Idemia) who submits and application for $78. Stay away from these scammers !!!!
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Bob R.
May 8, 2023
Review collected by a third partyVery user-friendly site. Definitely needed for frequent travelers. Cuts wait time in lines significantly. AAA
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Russell B.
May 7, 2023
Review collected by a third partyQuick and easy renewal process only took about fifteen minutes.
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Jean ann S.
May 6, 2023
Review collected by a third partyThe process was easy, I would definately recommend taking the time to do it.
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John C.
May 6, 2023
Review collected by a third partyGood job! Thanks. I look forward to my next trip.
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James B.
May 5, 2023
Review collected by a third partySo far so good. Process is click and for the most part.
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Conni su H.
May 5, 2023
Review collected by a third partyI went to the website and ordered a Social Security replacement card and paid $57 for the card. That was on March 31, 2023. Of course, the $57 immediately came out of my account. This is May 5, 2023, and I have not yet received my replacement card and was told when ordering it on March 31, 2023, it would be delivered to me within 10 days from placing the request. I chatted with someone named Anna yesterday, May 4, 2023, and told her the tracking says a label was made on April 21, 2023, but USPS has not yet received the item for mailing. She said to check with my local post office and gave me a local telephone number. I told her the post office can't check on something they haven't yet received. I am beyond frustrated. I would like to get a full refund of my $57. I contacted the local Social Security Administration office online and have applied for a replacement card and the charge to get one is ZERO. Please reply and tell me how to get the $57 I paid for nothing refunded back to me immediately. This has been a total nightmare to deal with. I want my $57 refunded to me immediately. I was shocked I would have to pay for a replacement card but was willing to do it. I needed it before May 23rd - time is of the essence - and I thought ordering it on March 31, 2023, it would be in my hands well in advance of May 23, 2023. Boy, was I ever wrong. Respond telling me how to get my monies back from you. I'm happy other customers have had a pleasant experience but unfortunately for me mine was not.
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Sue F.
May 3, 2023
Review collected by a third partyNice and easy to navigate around site. Love the TSA Chevkin!
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Robin A.
May 3, 2023
Review collected by a third partyEasy and understandable and quick. Much easier than 5 years ago.
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