Customer reviews for cpsohio.com

Customer reviews

• 5 / 5 1

  

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  A+++++++

  Review of 3/18/23, following an experience of 2/20/23 by SHIRIN S.

• 5 / 5 1

  

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  excellent

  Review of 3/18/23, following an experience of 2/23/23 by THIERRY P.

• 5 / 5 1

  

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  Great prices, and fast ship. Will definitely use again and recommend to all

  Review of 3/12/23, following an experience of 2/20/23 by TIM W.

• 5 / 5 1

  

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  Great item fast shipping

  Review of 3/12/23, following an experience of 2/20/23 by JERRY D.

• 5 / 5 1

  

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  I had a few issues trying to find the correct part The staff in Columbus were much more helpful than Hobart I am so impressed with their patience with me which shows true professionalism not found often these days They were able to solve my problem and did not give up on me

  Review of 3/12/23, following an experience of 1/24/23 by ANN L.

• 4 / 5 1

  

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  I found the part fine. But it turns out the part I ordered was obsolete and was no longer available. They responded back quickly to let me know and that my payment would be refunded. It would be nice if you would show parts availability before purchase goes through.

  Review of 3/12/23, following an experience of 2/20/23 by MARK H.

• 5 / 5 1

  

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  Good

  Review of 3/12/23, following an experience of 2/1/23 by MARGUERITE P. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I ordered a part and it showed instock. that is why I ordered it from you. A few days later I got a email showing that my order had been canceled because the part was obsolete. Why would you show in stock on web site and not even have the part!!!!!!

  Review of 3/12/23, following an experience of 2/13/23 by JEREMY L.

• 5 / 5 1

  

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  Great turn around

  Review of 3/12/23, following an experience of 2/20/23 by DJAC S.

• 3 / 5 1

  

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  As far as the order of the product that was easy, I received a confirmation of my order and all was well then a couple of days later I was sent an email from one of your representatives stating that you couldn't provide the product for the price advertised on the web. I called, to find myself in a conversation with an individual that really didn't want to be in the conversation. She told me that the price would be $140 additional and wanted to know if I still wanted it. First off I understand that prices are very unpredictable now, but it isn't my job to check prices before I purchase it falls on you guys. I feel that you should have fulfilled the order with my current price and then changed your web price. I did continue the order due to the fact that I needed the part and I did receive a reduced price but still $60 more that advertised.

  Review of 3/8/23, following an experience of 1/27/23 by JOHN B.

• 5 / 5 1

  

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  Fast and easy transition good 👍 A+

  Review of 3/8/23, following an experience of 2/7/23 by LAWRENCE W.

• 5 / 5 1

  

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  Very Satisfied with the order. Only downfall is getting a copy of the Receipt or Invoice from the website would help.

  Review of 3/8/23, following an experience of 2/13/23 by JOHNNIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Ordered two extra shelf’s for a merchandiser and they were the right item, shipped quickly and half the price of competitors!

  Review of 3/8/23, following an experience of 2/13/23 by KATHLEEN S.

• 5 / 5 1

  

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  Very easy navigation and use.

  Review of 2/26/23, following an experience of 2/9/23 by STACY D.

• 1 / 5 1

  

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  I ordered the product, of course got billed right away but it has been over a month and still have not received my order. I have tried calling multiple times and am getting now where. Very unhappy with this company.

  Review of 2/26/23, following an experience of 1/12/23 by ANONYMOUS N.

• 5 / 5 1

  

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  I easily found the part I was looking for from goggle. The price was attractive and the delivery service fast. Good job !

  Review of 2/26/23, following an experience of 2/1/23 by ANONYMOUS R.

• 5 / 5 1

  

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  Thank you for live chat

  Review of 2/26/23, following an experience of 2/6/23 by DOMINIC C.

• 5 / 5 1

  

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  Easy to order. The part that came in was not correct. We contacted this company and they gave us a call tag for the wrong part and got the correct part out same day. Company was very easy to work with.

  Review of 2/26/23, following an experience of 2/7/23 by PETER B.

• 5 / 5 1

  

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  Everything was great. Good price, fast shipping, the correct part.

  Review of 2/26/23, following an experience of 1/31/23 by JOEL R.

• 5 / 5 1

  

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  Always have a good experience in finding parts on line or when talking with someone in parts

  Review of 2/26/23, following an experience of 2/1/23 by RUSSELLS R.

• 1 / 5 1

  

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  I run a small business in Akron, Ohio repairing appliances. I found the part I needed at CPS. I matched the part number and picture then made my order. I had never ordered from CPS before, so I had to fill out all my billing and shipping info. All was great until it took many more days to receive my part. Using the UPS tracking I found that the shipping department input the wrong business name and the wrong city, therefore delaying the shipment. I had to contact CPS again to correct the problem, then expedite the part. Then it got worse... Thirteen days after placing the order, my business debit card number (the one used to place the order) was fraudulently used in Houston, TX at a Lowe's store for $1,946. I'm not saying that CPS is responsible for the "leaked" card info, but for the thousands of dollars I spend on parts per year with multiple parts suppliers, the timing was awfully close to the first time I used CPS. All I'm saying is Buyer BEWARE. **P.S. I installed the part, and the oven works great now. JCM**

  Review of 2/7/23, following an experience of 1/11/23 by JAHMAL M.

• 5 / 5 1

  

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  Good prices and quick shipping.

  Review of 2/7/23, following an experience of 1/27/23 by WILL J.

• 5 / 5 1

  

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  Thank you a bit long but I k ee cause délibéré in Canada

  Review of 2/7/23, following an experience of 1/25/23 by PIERRE H.

• 5 / 5 1

  

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  Great price and fast shipping

  Review of 2/6/23, following an experience of 1/24/23 by WILL J.

• 5 / 5 1

  

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  Very good on service and response time.

  Review of 2/6/23, following an experience of 1/11/23 by MICHAEL M.

• 5 / 5 1

  

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  Easy, prompt and competitive prices.

  Review of 2/6/23, following an experience of 1/13/23 by DIANA N.

• 1 / 5 1

  

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  Didn't honor YOUR listed prices.

  Review of 2/6/23, following an experience of 1/10/23 by WILLIAM L.

• 5 / 5 1

  

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  Great service. Very satisfied!

  Review of 2/6/23, following an experience of 1/22/23 by FOE 2.

• 5 / 5 1

  

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  Excellent service

  Review of 2/6/23, following an experience of 1/17/23 by OSCAR R.

• 1 / 5 1

  

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  Charged $20 for shipping when in reality only $6.10. Please be honest with customers.

  Review of 2/4/23, following an experience of 1/10/23 by BETTY B.

• 5 / 5 1

  

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  My contact was very professional. Answered all my questions. And provided services that exceeded my expectations. I highly recommend.

  Review of 2/1/23, following an experience of 1/9/23 by MIKE C.

• 5 / 5 1

  

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  Easy parts lookup

  Review of 2/1/23, following an experience of 1/6/23 by RON S.

• 3 / 5 1

  

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  I do like CPS. I haven’t received this part yet due to the manufacturer. Which no one can say when I will actually get this part. And I will come through the phone if Covid is blamed for anything. Thank you

  Review of 2/1/23, following an experience of 1/5/23 by JEFF S.

• 5 / 5 1

  

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  Very easy

  Review of 1/24/23, following an experience of 1/4/23 by MIKE D.

• 2 / 5 1

  

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  The product said it would ship in about 2-3 days. I am 10 days out and have received no shipping confirmation and no communication other than when I have called customer service. When they tell you they will call you back. They do not call. I could have bought the product for half the price elsewhere and got it much sooner.

  Review of 1/24/23, following an experience of 12/29/22 by SCOTT C.

• 5 / 5 1

  

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  Good

  Review of 1/8/23, following an experience of 12/27/22 by JIANHAO W.

• 5 / 5 1

  

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  I had no issues with my order and no issues with my questions.

  Review of 1/7/23, following an experience of 12/27/22 by JAY S.

• 5 / 5 1

  

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  Great communication

  Review of 1/2/23, following an experience of 12/21/22 by ALEX W.

• 5 / 5 1

  

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  Didn't have the part so it was going to be at least 6 weeks.... but found one and sent it right out.

  Review of 12/30/22, following an experience of 12/19/22 by DAWN D.

• 5 / 5 1

  

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  Very good!

  Review of 12/29/22, following an experience of 12/16/22 by YURIKO M.

• 5 / 5 1

  

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  Good

  Review of 12/20/22, following an experience of 12/8/22 by EDWARD A.

• 5 / 5 1

  

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  Worked out great

  Review of 12/17/22, following an experience of 12/6/22 by BRIAN H.

• 1 / 5 1

  

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  No mention was made that this part was not in stock and back ordered. Shady

  Review of 12/16/22, following an experience of 10/25/22 by DAPHNEY C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The service was excellent in all aspects, great service, fast delivery, and convenient!

  Review of 12/16/22, following an experience of 11/21/22 by ROBIN S.

• 4 / 5 1

  

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  Delivery on time

  Review of 12/16/22, following an experience of 11/23/22 by FRANCISCO J.

• 5 / 5 1

  

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  Part was easy to find on website. It took longer to arrive than expected. I contacted customer service and they were very helpful in locating my part and ensuring it arrived as soon as it was available.

  Review of 12/16/22, following an experience of 11/30/22 by CHUCK O.

• 5 / 5 1

  

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  Easy to order and arrived quickly. The only thing I would appreciate is a better way to search under specific pieces of equipment for parts. Other than that it was very good.

  Review of 12/16/22, following an experience of 12/4/22 by GRAYCE W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I still havent received my order and have no official communication that it is forth coming. This is very discouraging as I have a business to run and this is costing me daily not having the parts for my cooking equipment.

  Review of 12/6/22, following an experience of 11/10/22 by CHARLES D.

• 5 / 5 1

  

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  Perfect parts for my machine. Start working again!!

  Review of 11/22/22, following an experience of 11/10/22 by TAKANAO N.

• 4 / 5 1

  

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  The part came really fast

  Review of 11/22/22, following an experience of 11/10/22 by WILLIAM M.

• 5 / 5 1

  

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  Great resource for parts at good prices.

  Review of 11/21/22, following an experience of 11/9/22 by LARRY T.

• 5 / 5 1

  

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  Easy to find the part I needed, shipped quickly, securely packaged, great prices.

  Review of 11/15/22, following an experience of 11/3/22 by DESTINI S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  No communication even after email inquiring about the order

  Review of 11/15/22, following an experience of 10/21/22 by VESTA W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Item ordered arrived well on time and packaged in a very protective way.

  Review of 11/15/22, following an experience of 10/31/22 by CLAIRE D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Laurie went above and beyond to make sure this was a fantastic buying experience. I would give 10 stars if I could!

  Review of 11/15/22, following an experience of 10/26/22 by SAMMY M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great company fast answering and making customers happy

  Review of 11/15/22, following an experience of 11/1/22 by MARIBEL G. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Mixed. Ordering and communication were great. However, they didn't honor the price on the website. Price jumped about 15% AFTER I placed the order. I was told that the "special" new price is lower than they can go, but it was the same as the new price that was updated on the website. Part arrived safe and fixed my washer. I didn't like the pricing change, but I needed the part. I'll call to verify price next time.

  Review of 11/9/22, following an experience of 10/13/22 by DANYKA O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  easy and quick service.

  Review of 11/9/22, following an experience of 10/12/22 by BROWN B. *

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• 5 / 5 1

  

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  had part number did not use your web for look up

  Review of 11/9/22, following an experience of 10/18/22 by TYREE A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  It was surprisingly easy to find the part I needed, in particular because I wasn't sure what I was looking for, but the picture and description helped me pick the right part.

  Review of 11/9/22, following an experience of 10/18/22 by KARINA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to navigate

  Review of 11/9/22, following an experience of 10/19/22 by URSULA R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  It would be in your best interest to make sure you have sent out the parts ordered before asking for a review. It has been 10 days since the order was placed with no notice of when the parts will ship. And yes I did send an email last Thursday asking for a ship date.

  Review of 10/25/22, following an experience of 10/14/22 by MYRTLE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  It was a hard to find part but I found it easily at CPS for a very reasonable price compared to the competition. Part arrived quicker than expected and was a perfect fit! I will certainly look to CPS again!

  Review of 10/25/22, following an experience of 10/3/22 by ANTONETTE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  When you have the parts i need your prices are good and fast shipping. Thank you and i will order from you again.

  Review of 10/25/22, following an experience of 10/5/22 by JENNYFER O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Timely shipping!

  Review of 10/25/22, following an experience of 10/6/22 by EVELYN K. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I didn’t even get my order because y’all decided to cancel it, with no explanation as to why! so I took my business elsewhere and will never use this site again! Will not recommend this site to anyone!

  Review of 10/25/22, following an experience of 9/30/22 by ADELA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Parts as listed. Fast service.

  Review of 10/25/22, following an experience of 10/12/22 by JERALD T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to find what I needed. Quick delivery.

  Review of 10/18/22, following an experience of 9/24/22 by MAJOR C. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  THE SHIPPING OF THE PARTS IS VERY TAKEN IF THEY DO NOT HAVE THEM IN WAREHOUSE, NOBODY NOTIFIES YOU OF THIS

  Review of 10/18/22, following an experience of 9/6/22 by SHELDON F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to order, correct part, and quick delivery.

  Review of 10/18/22, following an experience of 9/23/22 by JEANETTE Z. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I ordered a part that showed in stock. After 3 weeks with the order in process I called to find out they didn’t have the part and didn’t know when it would be available. They never contacted me about this. Their customer service told me that the parts stock online is not factual.

  Review of 10/17/22, following an experience of 9/6/22 by OTIS L. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  All but one container was opened and the powder was everywhere.

  Review of 10/15/22, following an experience of 9/19/22 by DESHAWN Z. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service and product

  Review of 10/10/22, following an experience of 9/18/22 by LAURIANNE R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Your Staff was very helpful, When I ordered parts for our Dishwasher. Will be ordering parts from your company again.

  Review of 10/10/22, following an experience of 9/14/22 by FABIOLA C. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Slow shipping services

  Review of 10/10/22, following an experience of 9/12/22 by TRESSIE O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  product was a perfect fit for my range

  Review of 10/7/22, following an experience of 9/14/22 by EDWARDO G. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  You canceled my order a week after you took my money. No reason why you canceled it

  Review of 10/7/22, following an experience of 9/11/22 by BERTHA S. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  no communication that parts were on back order and then had to call twice to get it shipped for some reason when parts came in no one shipped my order until I called asking about it

  Review of 10/6/22, following an experience of 8/18/22 by LAVINA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The website was easy to navigate. My order was placed without any difficulty.

  Review of 9/20/22, following an experience of 9/9/22 by WARD W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The ordering process was very easy and I received the part very quickly. Thank you!

  Review of 9/19/22, following an experience of 8/30/22 by JENNIE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  My item was back ordered from the manufacturer, but CPS Responded to emails and calls to keep me updated along the way

  Review of 9/19/22, following an experience of 8/27/22 by HENRI R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  easy and organized

  Review of 9/19/22, following an experience of 8/26/22 by DOROTHY M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  fast shipping fare price thank you

  Review of 9/19/22, following an experience of 8/26/22 by BERNADETTE B. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Part came in with a pin hole in it. Couldnt tell until already installed. Attempted to repair to keep customer happy. It didnt work and cps wouldnt stand behind it

  Review of 9/19/22, following an experience of 8/25/22 by ELDRED R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  They had the part in stock, east to find, easy to checkout.

  Review of 9/19/22, following an experience of 9/7/22 by ALYSON M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good fast service.

  Review of 9/14/22, following an experience of 8/20/22 by LIBBY P. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  You charged me for overnight shipping and it came in 2 days.

  Review of 9/14/22, following an experience of 8/19/22 by ABDULLAH F. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Website parts search is a little clunky.

  Review of 9/6/22, following an experience of 8/15/22 by SABRYNA P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great

  Review of 9/6/22, following an experience of 8/17/22 by MARIAM K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  They had exactly what I needed, shipped quickly and at a reasonable price.

  Review of 9/6/22, following an experience of 8/17/22 by WENDY F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  easy to find the items

  Review of 9/6/22, following an experience of 8/11/22 by ERVIN H. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Good

  Review of 9/6/22, following an experience of 7/20/22 by ARACELI W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good entered the part number and went right to the item needed. Thank you,

  Review of 9/6/22, following an experience of 8/12/22 by KAYLA T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very easy product search with manufacturers part number. Prompt processing & shipping. Excellent service will definitely be back soon.

  Review of 8/28/22, following an experience of 8/11/22 by DEANNA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast easy and great prices

  Review of 8/28/22, following an experience of 8/4/22 by LAVINA N. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  For years I had thought I could never find a replacement part- then I found CPS. It fits and has filled my days with nostalgia and gladness. They really don't make them like they used to out there and CPS recognizes that and helps to piece it all back together. I couldn't be happier. Now I'm looking forward to getting more parts for it!

  Review of 8/28/22, following an experience of 8/6/22 by JERAMY R. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Takes so long to ship out. Replies to msgs so long. More than 24 hrs to reply

  Review of 8/28/22, following an experience of 8/3/22 by JAMAR S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  It was good turns out part is no longer being produced. Should mark this on your website.

  Review of 8/28/22, following an experience of 8/3/22 by MONSERRAT R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I am very impressed with the quality of customer service from your company.

  Review of 8/23/22, following an experience of 7/28/22 by JASPER S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 6/11/21, following an experience of 5/18/21 by DELTA W. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order