Customer reviews

• 3 / 5

  

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  I like that CPS stocks a wide range product, and that makes it convenient when shopping. My only disappointment was that my shipment required an adult signature. But because I wasn't home at the time of delivery, I had to reschedule. I understand that the requirement for an adult signature may be necessary for high ticket items, but overkill and unnecessary for orders under $50 like mine.

  Review of 8/23/22, following an experience of 7/27/22 by VEDA M. *

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• 5 / 5

  

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  fantastic website easily to navigate with so many options it makes it easier

  Review of 8/9/22, following an experience of 7/28/22 by GRAYSON R. *

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• 5 / 5

  

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  Prices are good and flat rate shipping is nice when ordering multiple items or large items.

  Review of 8/6/22, following an experience of 7/26/22 by JED Y. *

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• 5 / 5

  

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  It was very easy to place an order and we got exactly what we needed!

  Review of 8/1/22, following an experience of 7/21/22 by TOD B. *

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• 5 / 5

  

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  Easy purchase . Thankyou

  Review of 7/31/22, following an experience of 7/20/22 by GIOVANI F. *

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• 5 / 5

  

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  Identifying and ordering the right part was pretty straightforward. Shipping seemed kind of pricey for a small lightweight part that fit in an envelope, but the total came out to about the same as other vendors that charged a lot more for the part with free shipping.

  Review of 7/31/22, following an experience of 7/20/22 by ZACHARY B. *

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• 4 / 5

  

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  Thank you

  Review of 7/25/22, following an experience of 7/14/22 by IVA R. *

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• 5 / 5

  

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  Easy to find and CS confirmed part in sock.

  Review of 7/23/22, following an experience of 7/12/22 by SIGMUND L. *

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• 5 / 5

  

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  Parts came , exactly what I ordered.

  Review of 7/23/22, following an experience of 7/12/22 by MADILYN B. *

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• 4 / 5

  

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  It would’ve been nice if the part I ordered was labeled in stock or out of stock. I ordered from CPS, because it didn’t say out of stock. When I called a weeke later to check in the status the lady on the phone was very nice and told me that they didn’t know when the part was going to be shipped.

  Review of 7/23/22, following an experience of 7/12/22 by SIMONE L. *

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• 5 / 5

  

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  Very prompt service

  Review of 3/12/22, following an experience of 2/15/22 by LENORE B. *

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• 1 / 5

  

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  ordered and so far I have no confirmation of delivery. appalling

  Review of 3/12/22, following an experience of 2/15/22 by THEODORA R. *

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  Answer by cpsohio.com

  

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  Just checking to see if you ever got a response? Thank you!! Kristen

• 5 / 5

  

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  Quick and easy . No problems exact fit

  Review of 2/25/22, following an experience of 2/14/22 by DEJUAN L. *

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• 5 / 5

  

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  Easily found part and ease of purchasing

  Review of 2/25/22, following an experience of 2/14/22 by ITZEL A. *

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• 5 / 5

  

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  -- Fast Service -- No Re-Stocking Fees !!!

  Review of 2/25/22, following an experience of 2/10/22 by WARD N. *

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• 5 / 5

  

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  OK I mistakenly ordered the wrong part, off by 1 number. Their system does not have a direct way to cancel an order, that is something that should be fixed. But I left email for customer support and they handled it immediately, canceled the order on their side, and so I ordered the correct part the next day and already received it. Good communications. Good service. And CPS had the lowest price I could find of all vendors.

  Review of 2/23/22, following an experience of 2/12/22 by MAC K. *

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• 5 / 5

  

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  Website accurately portrayed what I was getting and the online chat allowed me to verify that the Item I needed was in stock and ready to ship. Shipping was amazingly fast and very reasonably priced!

  Review of 2/22/22, following an experience of 2/9/22 by RUBIE O. *

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• 2 / 5

  

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  My credit card was charged when I placed the order. But I was then notified that you did not have the part. I still do not have it. I emailed back that I could order it elsewhere if it was going to take much time since I really needed it in my restaurant. I asked for a time frame of when I could expect it. No response.

  Review of 2/21/22, following an experience of 1/27/22 by MOSES A. *

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  Answer by cpsohio.com

  

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  I am so sorry to hear that, can you please give me your order number so I can give you an estimated ship date.

• 5 / 5

  

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  Very happy.

  Review of 2/21/22, following an experience of 2/8/22 by GUSTAVE P. *

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• 5 / 5

  

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  OK I LOOKED THRU PART NUMBER

  Review of 2/21/22, following an experience of 2/8/22 by YAZMIN B. *

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• 5 / 5

  

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  Helpful on phone, were able to tell me what was and wasn't available and shipped promptly. Pricing was good.

  Review of 2/21/22, following an experience of 1/25/22 by TYRELL G. *

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• 5 / 5

  

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  Very supportive sales. Great pricing.

  Review of 2/21/22, following an experience of 1/27/22 by SUSAN D. *

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• 1 / 5

  

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  the advertised product was for 12 bottles of ice maker cleaner and I was charged $47 for one bottle which is sold at pther stores for $14 with free shipping. Do I need to say more? do not buy anything from this company as you will be paying big a lot for products sold by any other websites at a fraction of the price

  Review of 2/21/22, following an experience of 1/26/22 by ADELINE S. *

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  Answer by cpsohio.com

  

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  I apologize for that we have fixed the verbiage on our website to say for 1 bottle 12 oz.

• 5 / 5

  

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  It was easy to find the exact item.

  Review of 2/21/22, following an experience of 2/1/22 by GUADALUPE Z. *

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• 5 / 5

  

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  excellent, no problems , definitely buy from you again

  Review of 2/2/22, following an experience of 1/20/22 by VINCENZA S. *

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• 4 / 5

  

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  All my parts were correct.

  Review of 1/26/22, following an experience of 12/30/21 by BRISA W. *

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• 5 / 5

  

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  Great service. Got a call back quickly to verify shipping address.

  Review of 1/25/22, following an experience of 1/14/22 by MARILYNE K. *

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• 5 / 5

  

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  In stock and on time!

  Review of 1/21/22, following an experience of 1/10/22 by NICK J. *

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• 5 / 5

  

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  Finding the correct part for my customers commercial keg cooler was very easy. They didn’t have the part at their warehouse, but had it shipped in from factory. Item arrived much sooner than they quoted. Part arrived in perfect new OEM condition. I will be using this company again.

  Review of 1/21/22, following an experience of 1/10/22 by SILAS H. *

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• 5 / 5

  

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  Fast, efficient and delivered as expected.

  Review of 1/20/22, following an experience of 1/3/22 by MARGARETT W. *

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• 5 / 5

  

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  My questions were answered promptly and accurately and the part was shipped quickly. That's all I ever ned!

  Review of 1/18/22, following an experience of 1/6/22 by CHARLES S. *

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• 5 / 5

  

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  It was very easy to find the right part for my oven. I was really happy and surprised at how easy and fast it was .

  Review of 1/16/22, following an experience of 1/5/22 by MARIANE S. *

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• 5 / 5

  

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  Got exactly what we ordered.

  Review of 1/15/22, following an experience of 11/28/21 by LEONEL M. *

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• 5 / 5

  

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  i was impressed that you had the parts in stock and at a better price than my other parts suppliers. shipping was super fast as well so we got our customer taken care of in a timely manner. much appreciated all the way around ! Great service. thank you.

  Review of 1/8/22, following an experience of 12/28/21 by MYRTICE B. *

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• 5 / 5

  

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  excellent service and selection!

  Review of 1/4/22, following an experience of 12/20/21 by ROGELIO C. *

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• 3 / 5

  

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  Product was easy to find .After I placed my order I was contacted to tell me the price had gone up. Shipping was very high. They were able to reduce the shipping to offset the price increase. Awkward process.

  Review of 1/4/22, following an experience of 12/8/21 by DANIELLE Z. *

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• 1 / 5

  

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  Bad

  Review of 12/21/21, following an experience of 11/26/21 by EUSEBIO B. *

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• 5 / 5

  

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  Easy to navigate

  Review of 12/21/21, following an experience of 12/4/21 by BERTHA R. *

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• 5 / 5

  

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  Everything was as ordered

  Review of 12/21/21, following an experience of 11/15/21 by CHESLEY B. *

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• 5 / 5

  

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  I love your site everything is easy to use.

  Review of 12/4/21, following an experience of 11/23/21 by LYNN M. *

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• 5 / 5

  

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  Quick and Painless and cheaper shipping cost compared to the competitors.. I will be back..

  Review of 11/26/21, following an experience of 11/15/21 by EVAN H. *

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• 5 / 5

  

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  It's always a pleasure. Simple purchase and part locating.

  Review of 11/21/21, following an experience of 11/10/21 by HILARIO S. *

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• 5 / 5

  

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  They have been very good with the repairs we have been having. They understood our urgency to have the equipment repaired and I appreciate their concern and cooperation. Our equipment is old and has taken more than 1 visit to make the repairs, but they have been great to work with this year.

  Review of 11/18/21, following an experience of 11/17/21 by EUDORA M. *

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• 5 / 5

  

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  Great selection, inventory and price!

  Review of 11/18/21, following an experience of 11/2/21 by DELILAH B. *

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• 5 / 5

  

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  The website is easy to use and communication is excellent - advised on each step of the process. Timely delivery, well packed, and easy to do.

  Review of 11/16/21, following an experience of 11/5/21 by ROCKY B. *

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• 5 / 5

  

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  Finally found the replacement cord for my electric coffee pot & it works great

  Review of 11/14/21, following an experience of 10/17/21 by ALTA S. *

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• 5 / 5

  

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  Fast shipping

  Review of 11/14/21, following an experience of 10/26/21 by HETTIE F. *

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• 2 / 5

  

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  I paid for the part 10 days ago , and have got nothing. No part no comunication.

  Review of 11/14/21, following an experience of 10/20/21 by BERNARD W. *

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• 5 / 5

  

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  Easy to navigate the website to find the right part. Very reasonable price. Free shipping was very fast.

  Review of 11/14/21, following an experience of 11/1/21 by KELLY D. *

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• 5 / 5

  

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  Competition pricing, timely shipping

  Review of 11/14/21, following an experience of 10/29/21 by EUNA K. *

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• 5 / 5

  

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  I was expecting it to ship from their warehouse in 1-2 business days. When I realized that it was shipping from the manufacturer to CPS and then to me, I was concerned. I will say this extra link only added 1-2 days from what other folks were offering in shipping schedule. I ordered the part on Friday afternoon and it was delivered on the following Wednesday.

  Review of 11/14/21, following an experience of 10/28/21 by KENTON J. *

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• 4 / 5

  

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  Easy to find product. Only the item was "In Stock" but it still has not shipped. they have to get it from the manufacture. the reason I ordered it from CPS was that it was in stock. I could have ordered it from the manufacture and saved money. on top of that my client need this part to have a working ice machine so they could process turkeys. she was forced to purchase several bags of ice to complete her job. If the part would have arrived on the estimated delivery date I would have been able to install it before she needed the ice and could have saved her from purchasing bags of ice.

  Review of 11/14/21, following an experience of 10/23/21 by MAURICIO M. *

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• 5 / 5

  

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  Was able to find my parts on website even though my appliance is older.

  Review of 11/14/21, following an experience of 10/29/21 by FRIEDA W. *

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• 5 / 5

  

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  We get the exact part and early tha mentioned Thanks we recomend CPS

  Review of 11/14/21, following an experience of 10/23/21 by THERESA K. *

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• 5 / 5

  

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  good service

  Review of 11/14/21, following an experience of 10/22/21 by JACINTHE H. *

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• 1 / 5

  

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  After order had been placed and payment has been made. Vendor contacted me the following day and wanted to change the terms of the purchase to increase the cost of the item by 30%. From approximately $600-$900. They then sent me an email stating they canceled the order at my request. However they left me no choice but to cancel the order or submit to the extortion.

  Review of 11/13/21, following an experience of 10/19/21 by ORIN B. *

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• 5 / 5

  

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  fast service

  Review of 10/30/21, following an experience of 10/18/21 by SYBLE K. *

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• 5 / 5

  

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  Great price fast shipping. Everything was great

  Review of 10/29/21, following an experience of 10/5/21 by FRANKIE L. *

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• 4 / 5

  

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  Did not indicate anywhere on the site that the part was not in stock nor factory direct to customer. I don't get notification until after I placed the order that CPS had ordered the part from their supplier and it would be shipped to me after they received it. That is not the kind of lead time that was indicated at all. I ordered one from another company that arrive here within 2 days.

  Review of 10/29/21, following an experience of 10/5/21 by DORA S. *

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• 5 / 5

  

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  Had part number so I gggoles that and found you page

  Review of 10/29/21, following an experience of 10/13/21 by BAYLEE D. *

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• 4 / 5

  

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  The good news is that I paid extra shipping for faster delivery and the part arrived in the desired time frame. The bad news is that up until the part was on my doorstep, I was thinking it hadn't even been shipped yet and was starting to think about ordering from another source. I got an order confirmation and then another email saying the part would be shipping from their factory partner. And that was it. No shipping confirmation. No tracking number.

  Review of 10/29/21, following an experience of 10/9/21 by BLAIR R. *

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• 3 / 5

  

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  The wrong parts were to me. Jen is trying to sort things out.

  Review of 10/29/21, following an experience of 10/4/21 by TIFFANY B. *

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• 2 / 5

  

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  I still haven’t received my order or haven’t had any contact from cps

  Review of 10/15/21, following an experience of 9/3/21 by GIA J. *

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• 5 / 5

  

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  I receive my order and they packed it very well I was really impressed as how fast it came in

  Review of 10/15/21, following an experience of 9/29/21 by PIETRO S. *

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• 5 / 5

  

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  I found it easy to order from CPS.

  Review of 10/15/21, following an experience of 9/30/21 by CHAZ N. *

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• 4 / 5

  

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  Received our order in a reasonable time with only "issue" arising related to pricing of item. Initial pricing and the one used to base cost quotation for repair was not accurate as there was a supposed manufacturer part change that basically doubled the cost to us. There was a loss in revenue on this specific service but, as is an extremely good client, it was absorbed internally.

  Review of 10/15/21, following an experience of 9/30/21 by LEXUS S. *

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• 5 / 5

  

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  Excellent experience in ordering parts. Simple, quick, efficient.

  Review of 10/15/21, following an experience of 9/30/21 by LAILA M. *

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• 5 / 5

  

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  Great customer service. Fair prices.

  Review of 10/15/21, following an experience of 10/2/21 by BABY S. *

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• 5 / 5

  

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  Fits great, just needed a few plumbing parts since they changed the fryer

  Review of 10/15/21, following an experience of 9/30/21 by VERONA T. *

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• 5 / 5

  

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  This was my first order with CPS. Everything went as proposed. Shipped quickly, arrived safely. Circuit board was packaged well and protected.

  Review of 10/15/21, following an experience of 9/16/21 by MADISYN L. *

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• 1 / 5

  

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  Made an order on 9/1, I was sent a couple of notices that my order had gone through. But after several days, I had not been notified that it shipped. Called the company asking if a ship date had been set. I was told they would get back to me in a few hours. Nothing. On 9/20 I reached out to Jennifer Robison by email and asked again about the part. Jennifer stated she would reach out to the manufacturer and get back to me. It's been 8 days since then, so today I cancelled my order.

  Review of 10/13/21, following an experience of 9/1/21 by MAFALDA S. *

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• 5 / 5

  

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  Correct part delivered quickly and for less!

  Review of 9/28/21, following an experience of 9/16/21 by CLIFFORD S. *

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• 5 / 5

  

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  Great Parts, Great Service, Great Price, Great Guys Thank You

  Review of 9/28/21, following an experience of 9/16/21 by MARYJANE K. *

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• 5 / 5

  

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  Your website was easy to use and I found the parts that I needed

  Review of 9/24/21, following an experience of 8/31/21 by IMA B. *

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• 5 / 5

  

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  The part I ordered was unavailable. I was notified quickly and refunded promply.

  Review of 9/24/21, following an experience of 9/2/21 by DARIEN S. *

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• 5 / 5

  

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  Easy to order, good price, fast shipping.

  Review of 9/24/21, following an experience of 8/28/21 by STANFORD H. *

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• 5 / 5

  

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  Great job

  Review of 9/24/21, following an experience of 9/13/21 by ROXANE W. *

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• 4 / 5

  

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  quick easy accurate

  Review of 9/24/21, following an experience of 9/7/21 by VAN D. *

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• 2 / 5

  

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  Took 2 months to get my order and nobody would call me back and let me know what the heck was happening. Really crappy, seriously, just a totally bad experience.

  Review of 9/24/21, following an experience of 7/27/21 by MORTIMER B. *

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• 5 / 5

  

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  I was very pleased with everything. The parts, the price and the quick delivery!

  Review of 9/24/21, following an experience of 9/1/21 by MARQUES B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered the wrong part however I talked to the parts guy and he helped me over the phone to pick the right part and told me to return the wrong part I ordered over the phone.

  Review of 9/24/21, following an experience of 8/30/21 by KATHARINA H. *

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• 5 / 5

  

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  Met expectations. Thank you

  Review of 9/17/21, following an experience of 8/25/21 by AMIRA L. *

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• 5 / 5

  

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  Very easy to use.

  Review of 9/17/21, following an experience of 8/23/21 by XANDER L. *

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• 5 / 5

  

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  I as more than pleased with the OEM products/parts received for our Xerox Phaser 7500DT. We've saved hundreds of dollars by using CPS products.

  Review of 9/17/21, following an experience of 8/23/21 by TYSON M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Searching for the correct parts was easy to locate and order. The customer support crew is very knowledgeable and helpful.

  Review of 9/17/21, following an experience of 8/25/21 by BRANDT F. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I placed my order on 8/22/2021 but still not get it yet and no update informations after I called the them than said it should be ship in two days. That’s terrible.

  Review of 9/17/21, following an experience of 8/22/21 by ALVAH H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good experience

  Review of 9/14/21, following an experience of 8/10/21 by RONNY K. *

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• 2 / 5

  

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  my part cost $3.73 it was $21.84 to ship it. You could have put it in an envelope with a .30 cent stamp on it.

  Review of 9/14/21, following an experience of 8/19/21 by OSBALDO H. *

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• 4 / 5

  

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  Was correct part

  Review of 9/4/21, following an experience of 8/18/21 by JADON T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to find part that I needed

  Review of 9/4/21, following an experience of 8/16/21 by AMELIA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  site is very easy to use and find the correct part needed

  Review of 9/4/21, following an experience of 8/16/21 by CECILIA W. *

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• 4 / 5

  

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  Great customer service. Did have to wait a little bit for back ordered parts.

  Review of 9/4/21, following an experience of 8/5/21 by ELIJAH B. *

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• 3 / 5

  

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  Lack of communication. The wrong part was sent to the distribution center so it has to be sent back before being shipped to me. No communication on the delay, I had to call and ask when it was days past the delivery time stated to see where it was at.

  Review of 9/4/21, following an experience of 8/4/21 by SIDNEY D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  It is my first purchase, i bought a piece on 07/29/ and i still waiting for the delivery today 08/19/. Apparently they sold me a piece that they didn't have un stock.

  Review of 9/4/21, following an experience of 7/30/21 by TIMMOTHY S. *

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• 5 / 5

  

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  N/A.

  Review of 8/28/21, following an experience of 8/4/21 by EWELL G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  No one has shown up for the repair yet!

  Review of 8/28/21, following an experience of 8/13/21 by IVA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great Service and Professional!

  Review of 8/26/21, following an experience of 8/13/21 by MARIO R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I still have not received my order yet since product was ordered on July 3rd , I had sent 2 email to CPS and seem to nobody follow-up .

  Review of 8/26/21, following an experience of 7/3/21 by GERTRUDE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Jen Robison has been very Helpful!!

  Review of 8/26/21, following an experience of 8/2/21 by BRET K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service, speedy delivery Of course the $15 flat rate did not justify the small package that was ordered.Pleased with the service Thank you

  Review of 8/26/21, following an experience of 7/21/21 by FIONA C. *

  *Pseudonymized data at the request of the author

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